senior content strategist

project manager

deputy director

senior product manager

program manager

MBTA

What is the best part of working at the company?
I was employed as a full time bus operator on public transportation vehicle.
I learned a lot about dealing with the public , traffic at all hours of the day, safely driving in inclement weather.  How to handle emergencies that may arise on or off the vehicle that could or would affect my performance.  I worked there for 24 years then retired.



What is the most stressful part about working at the company?
Traffic and bad weather for me was somewhat stressful but I had great training and learned the skills needed to deal with issues that arise.

What is the work environment and culture like at the company?
Professional, safety cautious, and   trying to be on time as much as possible given the factors of traffic and weather.

What is a typical day like for you at the company?
Very early, maybe 4:25 am inspect my bus for any issues that could be safety issues and report them.  Start my route pick up passengers, collect fares, answer questions, and get them on time to their destinations.

The project was a migration from Windows XP to Windows 7 as well as break/ fix work in the lab. Migration was done using SCCM and/or a USB device with Image. Daily activities consisted of being on site to fix any problems that arose after upgrading the client to Win 7. This includes Printers both Server and Local, Applications, Drivers, etc. Spent time in the lab as well working on machines that were sent in for repair. Diagnosed machines and implemented effective solutions to repair the machine. Imaged spare machines (What we called "Bare Metals") using SCCM to loan to clients until their original machine was repaired and returned to them. This was a great opportunity for me and I am eager to get into another project where i can continue to grow and learn.

What is the best part of working at the company?
The independence of being on your own, and driving and interacting with passengers and colleagues.

What is the most stressful part about working at the company?
Being there on time to start a shift, and sometimes dealing with rude supervisor and customers.

What is the work environment and culture like at the company?
 The culture of the company is supportive, the environment is friendly and whatever energy you bring to the job.

What is a typical day like for you at the company?
Go in report, evaluate your assigned vehicle pre trip inspection.  Then go start your route for the day.

As a revenue audit intern, I had the opportunity to work in an office setting that was fast-paced. I learned how to create employee badges, create t-passes for different schools/colleges/and organizations. I also learned to respond to emails that outlined difficulties customers were having with the mobile ticketing app. My co-workers were very focused individuals and applied themselves to different tasks daily. The hardest part of the job was multi-tasking and delegating different responsibilities. I enjoyed working with people who knew how to get the job done and helped me learn how to deal with people.

Job itself is fairly easy, if you have common sense. The downfall there is the how it is ran. Union reps run and gossip about who was in trouble and why. Supervisors are friends outside of work with certain people. So if your not in that circle your issues will not be swept under the rug. The equipment, the whole place is a accident waiting to happen. If people knew how bad it really is, it would be condemned and shut down. You get such good pay for what you deal with. Health issues come along with it as well. You wont see weekends, holidays and their attendance policy is crazy. Have sick days but you cant actually use them.  Place is crazy. Pension, yes not till you are 65 now. 

I wish i had good things to say about this job unfortunately I DO NOT ! Most of the Supervisors don’t care about you and will talk to you any kind of way they are very rude and can’t solve problems, management forget about it, they don’t have your back and don’t care about you AT ALL they will make you look like a fool ! Your safety isn’t there first priority a raggedy iPad of there’s is, all they do is sit in there office and talk trash about ambassadors or have meet ups and belittle them, the “favorite” ambassadors are the ones that they will protect and move up.. fire all of them, i feel so happy now that i don’t work there !

The MBTA is an excellent place to work. The benefits and pay are terrific. In the transportation department for example bus driving train driver green line driver Blue Line Orange Line Etc working with the public is required. Working for the MBTA is an excellent opportunity. You can make a career out of it and raise a family buy a house and so on. I worked there for 24 years and I am currently collecting a pension.

The pay is absolutely horrible. 55,000 dollars ends up being 600$ a week because they take so much money out of your check. The new contract with the union wants us to work up to 32 years for our full pension and even though most won’t they still will take out 10% from your check. The health insurance is expensive and also is awful. You have long unpaid breaks at the start. Inspectors act as if they are in high school and pick favorites and have grudges. The only good part is the actual work isn’t that bad if you like the fact that you are a pivotal part in society and helping people.

Bus ops is a demanding job and you have to be a strong person to be dealing with the constant public execution from the passengers and then the lack of support and appreciation from management who most have started out in your position and have first hand experience of what it’s like for us. However when they reach these higher positions the operators become targets and it’s hurtful because we are on the front lines and we deserve support 

The CTD positions are all contract. Rate is competitive, but limited to 40 hr work week and does not pay for holidays, vacations or expenses incurred while working. Despite being the experts in product/design/eng. for the software product, all decisions on the project are made by an internal Workforce Management group, who are not sw product-experienced or savvy. It was a full-time job to manage their unrealistic expectations, timelines, constant demands, and CYA policies.

Top Job Titles	Average Salary
Senior content strategist 1 salary reported	$66.50 per hour
Project manager 2 salaries reported	$58.00 per hour
Deputy director 3 salaries reported	$123,971 per year
Senior product manager 1 salary reported	$88.50 per hour
Program manager 1 salary reported	$75.50 per hour

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