MCNA Dental

I've been working here over a year now, when I started I was a single mom of 3 kids and a reg job would not give me the time to pick my kids up from school or drop them off at school. I didn't have much time to actually be there for my kids plus more money was spent for babysitters. This job from the get go says "there is 2 ways to succeed in this job, 1 communication is a vital key and 2 show the work, you make the effort we see it and make it known." Not 1 day passed my 90 days start up and they heard my goals and pushed me and thrived me to do better to achieve it. I take my breaks at certain time to take kids to and from school plus the benefits you get after the 90 days has come in handy for my kids. I know I sound like an ad but I am doing so much better because of the newer management. Don't get me wrong you'll always have bumps and short comings from time to time but they really do work with you!

What is the best part of working at the company?
The best part  was the people that I worked with.  In general during the early years of employment.  When there was a difference. the result was a committee decision.  T company was sold. everything changed. The emphasis went to  speed.  Quality of patient care or even whether the treatment was necessary  was no longer considered. 

What is the most stressful part about working at the company?
The owners and people who made decisions had no dental training or knowledge.  

What is the work environment and culture like at the company?
The money available for the care of this patient population is limited.  Providing unnecessary care deprives others of needed care 

What is a typical day like for you at the company?
go to work' early years at the office, later in my home office,  pound the computer  and deal with numerous technical problems often writhing hours for technical assistance;   go home,

It's a pain working there. I've been there for almost a year and I'm actively trying to find better employment opportunities. The top supervisor is all about favoritism. If you're not a booty kisser, then don't expect to for her to consider any situation you might have. Honestly, the supervisor I have at the moment is pretty cool, the one I had before him was horrible. I tried applying for a different position & was told they didn't want to hire me. Turns out he never even turned in my internal resume. There's absolutely no overtime. The job itsself isn't bad at all. It's the circumstances and supervisors surrounding the job that make working there difficult. If you have absolutely no outside responsibilities, you never need to go to the doctor, and you don't care to advance or try to have raises for at least a year, then this is the job for you. 👍

Good place to work but there are too many tech issues. At some point we call reps don't even call IT anymore. Our Sups try to troubleshoot through team viewer and if it can't get fixed then we basically are told to work with what we have which, for me, resulted in 100% of my callers hanging up because there's nothing I can do to fix citrix and then the providers make me feel like a bad personand it's all my fault because they get mad at me personally because MCNA's IT doesn't seem to know what they're doing. I support IT, I really do. My love works from home as IT so I get it but these issues would go on for a day, even week long and still nothing got fixed. My coworkers and sups, the environment is very nice and it is a nice job but the IT needs to be completely revamped from the ground up!

This place had the potential to be way better of an environment if they get rid of all the miserable women, and stop playing favorites when it comes to promotions or moving up into different divisions.
Favoritism in management, which means you only advance if they want you as part of their “clique”. Be prepared for retaliation if you confront about favoritism or give any inclination about reporting to HR. Someone may over hear you and report it. You will become the target. Work life will feel unfriendly and anxious. Office morale was almost nonexistent. The company overall is great, management in certain departments, not so much. Constant micro management as if we’re children in High School.

Management is good and supportive.
They do motivate individuals, however not having good benefits or any at all,creates a lot of rotation.
A typical day at work would be to arrive to your desk before the shift to be signed up and be able to help members right away.
Would assist members with their questions and request.
It was a pretty enjoyable work place , due to there is a really good  relationship  between co-workers and supervisors.
The hardest part of the job was dealing with customers that were not satisfied with their coverage, however helping them and trying to answer their questions and solve their issues, is what a good customer service representative has to do,so escalation would not be needed.

This company has so much potential to be great. Unfortunately, they are very disorganized and the pay and benefits are less than stellar for the amount of work they have you doing there. The attrition (or amount of people who quit) is the highest I have ever seen. Although the attrition rate is high, management acts like they don't see it nor do they care. Their only solution is to keep on hiring new people. The only down fall to that is the amount of MISINFORMATION being given to clients over the phones as a result of the lack of knowledge the new hires have. This company will go under if they don't nip this into the bud. My message to management is to retain the current employees you have by increasing pay, improving benefits, and treating staff like they are humans and not a number.

I find the the policies are not inflicted on everyone it is to whom they find fit to use them , changes are not done well here.. also it is a revolving door. Everything is  atax write off for them n you walk out with no security... No work and life balance at all so if you have kids not a job for you or if u have health issues... Not workable place in regards to emergencies. You will be written up. 

 No Benefits: you have to wait 6 months to get a day off with in the 6 months you get 5 days until your 1 year and it cannot be used consecutively...think about that 5 days with in the first year and you get it 6 months after u start working... Health and other benefits are not good.. IT a job that's all nothing with a career ...ohhh No cell phones allowed.. at all.

My typical work day consisted of Monitoring calls to be able to bring agents in and coach them on anything that they did incorrectly or instruct on how to improve on any of their weaknesses. While performing this job task it taught me how to manage time due to I had access to creating my own schedule with the work load to I had. My co-workers were more like a family setting due to spending so time with them and being able to attend team builders with each other to build the moral of the team/dept. The hardest part of my job is when unforeseen obstacles affected my schedule that I created and task had to be juggles and moved around. The most enjoyable part of my job with the people that I worked with and enjoying coming to work everyday.

I managed customers complaints for the company by gathering information and educating either provider consumers regarding of their policies and limitations. I also worked closely with the director of the department with all task provided. My director was a pleasure to work with, always willing to teach and allowed me to be part of decision making or thoughts when creating new ideas. The hardest part of the job was leaving as I had to relocate. Our department worked well with each other and was a great team. The most enjoyable time was when we had meetings and everyone had the opportunity to speak and voice their opinion and thoughts.

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