housekeeper

front desk agent

engineer

night auditor

hotel housekeeper

MCR Hotels

this company had mistreated me and coworkers since the day started with twa hotel over years we have literally blood, sweat and tears into this job and it what i've learned was management never cared. and that's only the beginning. a typical day at work is stressful no structure no stand ups, no meeting or motivation each person is doing literally 4 jobs (NOT TASKS) JOBS! in one always out stock of linen and other products always trying make someone the sacrificial lamb when THEY make the mistakes. overly charging guest but amenities not up to par. managers quit every month human resources picks on you instead of helping you. the workplace culture is poor it used to be a joy to work here. hardest part about this job is controlling your mental health and emotional intelligence but this property loves too test it THEY GET OFF ON getting you in trouble or making you look certain way that your not . this company doesn't care weather you live or die as long as your taking the fall for something especially for them? it's okay in their eyes. and it doesn't matter how much work you put in again i've watched coworkers even the former hotel manager work his butt off! and they even mistreated him. the most enjoyable part is that I left and happy! but it will always be my guest for me. not the workers.

A typical day at work
A typical day in Housekeeping includes cleaning assigned rooms, following hotel standards, and managing time efficiently to complete all tasks.

What I learned
I learned how to work efficiently, manage time under pressure, and maintain high cleaning standards while working as part of a team.

Management / leadership
Management is organized and provides clear direction. They are supportive and focused on maintaining quality and standards.

Company culture
MCR promotes teamwork, respect, and responsibility, creating a professional and structured work environment.

Most difficult part of the job
The most difficult part is the physical workload and maintaining quality during high occupancy days.

What I liked most about the job
I enjoyed the stability, teamwork, and the satisfaction of completing my work well.

I genuinely enjoy coming to work every day. The culture is incredibly supportive, and I feel fully backed by my managers and the leadership team when it comes to long-term growth. Expectations are high, but that’s truly one of the company’s greatest strengths. It challenges you to learn quickly, take ownership, and grow in ways you wouldn’t at a more complacent organization.

In terms of work-life balance, the reality is that hospitality as an industry is demanding in both time and pace. It’s an area that needs improvement across the board, but it’s not unique to MCR. 

The most important thing to understand about working here is that your role is dynamic. Daily tasks evolve, priorities shift, and adaptability is key. You’re compensated to be a flexible, solutions-oriented professional. Too often, I see people become rigid or territorial about their responsibilities when asked to step outside their usual routine. That mindset doesn’t thrive in this environment, and I recommend not considering working here if you would like to do the same thing every day.

I get in and I start setting up for my day prepping food prepping other stuff setting up the liquor and and making sure everything's clean. Turn on equipment.Before I started here I had never bartended therefore that is the one thing I learned how to bartend. Management suffers from Total inconsistency lack of care and  a just do what you're told attitude. Basically they suck. The work culture is super hypocritical. And they expect that you join in the hypocrisy. Talking behind employees backs not having face-to-face meetings and just total betrayal from one coworker to another is what they expect. Oppression. The hardest part of this job is simply dealing with MCR their policies are not employee driven at all. MCR has zero appreciation for what anyone can bring to the table regardless how good it is. I feel they treat people like fillers. The most enjoyable part of my job by far is doing my job. The job of taking care of guests and making sure they're happy.



When I use to be a sale coordinator at the Hyatt hotels I thought it would be a wonderful experience to learn a new position . During my 2nd month of my probation, I got written up for not being perfect or not being up to standard as they wanted me to be. They try to mold me into person that I’m not.
 The hotel was very diverse , but the environment and the energy was SUPER WEIRD. Too many gossips and jealousy in that the job. Andddd many favoritism.
They way how they were training me was not good, giving me different tasks do that was not on the description box. Also, the GM embarrassed me in front of the employees. The Director of front desk thought is okay to demand other employees on what they should do in their position. Different Employees kept quitting every 2 weeks and THANK GOD I LEFT THAT JOB because my mental health was more important. 
My advice is to everyone is don’t let anybody try to control how you work. 

What is the best part of working at the company?
My best experience with MCR is the value they give to each employee and also the good pay they offer the only thing they don't pay every holiday but they can't be perfect.

What is the most stressful part about working at the company?
The most stressful thing is that all their hotels have a union and for a leader to work under people who do not do their job and try to make them comply with this because it is very stressful since there is always a threat of losing your job.

What is the work environment and culture like at the company?
The work environment is good, since they value the employee, and even more so they give the opportunity to all people, no matter the color, race, or language, they are fair.

What is a typical day like for you at the company?
A typical day at the hotel is working a lot, I'm always active that's why I like it

The biggest issue at this property is the inconsistency in management. Policies and expectations change depending on the day and the person, and rules are not applied evenly across the team. One day something is a requirement, the next day it’s ignored, and different employees are held to different standards without explanation.

Communication is unpredictable and often feels disorganized, which makes the work environment stressful and unstable. Instead of clear guidance, there are excuses and shifting messages that leave employees confused about what is actually expected.

The work itself is straightforward and could be enjoyable, but the lack of steady leadership makes it hard to rely on this job long term. Consistency, accountability, and better communication from management would drastically improve this workplace.

The culture of the company has changed. It used to be good. Now it's bureaucratic run by top line who do not seem to value people or their assets, talents, strengths and what they bring to the table. Know your worth is what I say. People are a dime a dozen. Specialized talented  people are a needle in a haystack. Unfortunately, they can't seem to keep the good ones. As a newbie expect longer hours, you will need to prove yourself. Be prepared for admin work that sucks up your time and pushback on most requests. Delays are in your sight including bonus, approvals, expense checks (if you are allowed). Be prepared to be a robot that says yes, yes, and only yes. A "No" response will only set you back or get you canned. There are better management groups out there. 

What is the best part of working at the company?
Everyone is very friendly,  and fun , supervisors are very approachable. 

What is the most stressful part about working at the company?
Trying to help everyone,  and can't get to everyone 

What is the work environment and culture like at the company?
Professional,  and friendly,  everyone wants to help and get you to the right place 

What is a typical day like for you at the company?
Log in , then sign out keys and company cell phone alert front desk which company  phone your assigned to, fill out vehicle condition report and confirm gas level , and put pas if needed with company fleet credit card,  and park van in front of Skyview 6 hotel , and wait for call to pickup or drop off pilots or flight attendants, or shuttle trainees

MCR used to be a great company to work for, and I was genuinely happy here for a long time. However, since the departure of strong senior leaders who once helped balance and reign in the  out of touch arrogant, controlling CEO, the culture has shifted significantly.

The company seems to have lost sight of its core purpose  running hotels and delivering hospitality. 

Lately, it feels more focused on squeezing out every dollar than on supporting its teams or guests. New policies are introduced almost weekly, many of which feel disconnected from the realities of hotel operations and front line needs.

It’s disappointing to see a company with so much potential being undermined by poor leadership and short-sighted priorities.

Top Job Titles	Average Salary
Housekeeper 231 salaries reported	$15.19 per hour
Front desk agent 174 salaries reported	$16.09 per hour
Engineer 94 salaries reported	$19.77 per hour
Night auditor 89 salaries reported	$16.90 per hour
Hotel housekeeper 68 salaries reported	$15.65 per hour

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