truck driver

service technician

driver

instructional designer

safety manager

MFA Oil Company

Like the summery says, the job is very easy. It gets boring at times, having to spend time waiting and practically sitting on your phone while wiping counters in between the "big" tasks such as remaking coffee and hourly updates on the display food. 

There is never enough people on either shift, for mornings it's "typically" 3 people although on weekends it can have only 2 depending on how the schedule gets divided out (more on that later) and on nights it will rarely be more then 2 people ever. That 3rd person on mornings is typically the manager/assistant manager so until paper work is done you will basically only have two people, so the rare weekends where it's just you and them are always awful. Not because "management is bad" but because either they need to assist with the kitchen to make sure food gets done, or it's a morning rush and nothing on the floor would get done if only one person was handling it. Thus delaying the paperwork and stressing them out. 

The schedule is inconsistent. Everyone, including management works seemingly random hours. It's not always on purpose but you will be put on a shift where you leave work at 12 am and have to come back in at 4-5 am to open up the store. If you're hoping for a consistent set amount of days to work, you will not receive it. You will receive whatever hours you can take. Thankfully they are very lenient on swapping days with co-workers if something comes up but don't wait until the day before unless you want a write-up.

Somehow, with this inconsistent schedule. Night shift and morning shift smash heads constantly, it's unbearable. Occasionally there will be a team meeting and all it really serves is to threaten to fire people if they don't stop fighting without pointing out who's fighting or how to work around/it out.

With all of that, the customers aren't horrible. It's mostly the people you have to work with. 

When I started at MFA Oil in 2008 everything was good.  You didn't quit MFA, you retired from there.  You worked hard to take care of the customers, keep the trucks and office / plant facilities looking nice and in good working condition.  It was something to be proud of. 

Now days more customers are lost than gained. Customers are mad at the poor customer service and non competitive prices.  There are more chiefs in high up positions than there are people to perform the actual work.  When you call one of your managers that were put into position by the "buddy system" with a question, you will not get an answer because they don't know.  They don't know how to do their job, much less someone else's job below them.  Year's ago, managers started from the bottom and worked up.  Not so now days.  Not many of the old managers left in the company.

Never try to point out a flaw in the system that could make your job and others better.   They don't want to hear it, and will only put a target on you to be terminated.  If something doesn't make sense, well that's the MFA way now.

MFA will work you above and beyond the hours you want to work if you're a driver.  When I became a service tech I couldn't work over 40 hours.  They have been saying for several years they were going to bring our pay up to industry standards, but has yet to be seen (I did get a big $$ offer when I gave my 2 week notice, I guess I wasn't worth it before then).

On to the positives - I did like the paid time off hours (I think I started with 135 hours).

Medical insurance seemed average.

I had a company truck when I became a service technician.

The people I worked with in my office were great.  Everyone got along and helped one another out to get the job done.

I had a really good relationship with lots of the customers.

This is a Company that cares ABOUT YOU. You aren't just working, you are building a network of friends and family that will last your lifetime. If you are looking for a career company, this is it.

There are times when you are expected to reach past your comfort zone and grow to what your full potential can be, which can be challenging. At the same time, you are provided with management support that allows you to do this with the comfortable safety net of co-workers ready to jump in and assist.

The idea of supporting Mid-American Farmers, Ranchers and Farm to Table providers is something that I find truly inspiring. I support these individuals by providing them with transport fuels; propane, gas, diesel, whatever their fueling needs.

Learning about all the various aspects of the fuel industry is not for the weak, but it is for the strong, capable and career-minded individual.  There are always new learning opportunities at MFA Oil and there are also 'Lunch and Learns' that are about my life and my family's needs.

Our Company is also one that believes in giving back to the community and supports our group and individual charitable endeavors.

My location was horrible. Manager was demeaning  to all of her employees  (with the exception of two favorites) and would even make biggoted conments about customers after they left. She would have inappropriate conversations with and about vendors. She threatened employees and created and maintained a hostile work environment. I and others reported this to corporate office and I know most if not all of it was caught on tape, however she is still there and they are currently again hiring (and have alomst completely turned over the staff since I quit) so I doubt anything has changed. If you are willing to tolerate it, with such high turn over you may be able to advance eventually. However at the end of the day you would still be at a crud job, so why would you want to wait it out anyway?

I worked at corporate headquarters. In some departments, supervisors/managers were exceptional. They did everything in their power to ensure the satisfaction and growth of employees. I’m sure there are several field offices where the same could be said. Unfortunately, some things just were not within the power of middle management. The executives in the company are pretentious and obnoxious. They are all too willing to take credit for the work of others and quick to pass the buck when they make mistakes. Not what you would expect from a FARMER-OWNED cooperative.  One could only hope to be hired in a department where middle management had a heart. Unfortunately, that was not my experience and I saw first-hand the self-serving, manipulative behavior of the current executive team.  

The break times are a huge Cash cow  of convenience stores. The mfa is a cash tyrant for wages. The staffing level  is so low the place is ripe with bad attitude. I noticed many of the managers had little education. It was like a streets group of ragtag management at the store level.  Their base pay makes it tough to get quality staff. People often just show up when they want. It is a meat grinder for mid level management. It has a bad reputation for lack of staff and for working them six months and dumping them. Retirement is not available until you have been there six months. Bonus pay is only after six months. Some bonus not available until you have been there a year. Sabotage is rampant there. Student staff seems to dictate holiday staffing. Not the family atmosphere their advertise.

When you wake up everyday and want to go to your job that is a major sign right there that you are where you need to be. Fast paced environment, problem solving, challenging, and team orientated are main ways to describe this job. We take our roles seriously but have a lot of fun doing so. There are slow periods we never take for granted as most of the time we're moving quickly trying to get the loads dispatched out. The Home Office as a whole is a very laid back and friendly atmosphere. The management team is the best management team I've ever worked for. Taking time off is never an issue along with great benefits!

In the beginning MFA/ Big O Tires was a fair place to work and potentially turn into a career but once the MFA higher ups and children of those people got a hold of it they turned off a lot of employees and in turn TONS of customers! People put into positions that had the wrong type of knowledge or didn't have the demeanor to be a leader, the VP of retail automotive and his right hand man (KU) turned this place in to a cut throat business, made employees work crazy LONG hours in terrible conditions no less. They said all the things people want to hear in the beginning then quickly turn on you, the 2 at the top do some shady things to include drinking and partying on company time and having their spouses wonder where they are when out of town?!?!

I've worked here for over 4 years. I've worked in different departments with different managers and have had ample opportunities for advancement. My favorite things about working for MFA Oil are the flexible scheduling, constant PTO, and while it's a large company, it still has the down-home feel. If I need to come in late one day, it's not normally an issue, I'll just stay later or I could always use PTO. Speaking of PTO, every paycheck I accrue hours so I always have time if I need it. It’s full of great co-workers that are always there to help and managers that help further your education through additional trainings and certifications.

MFA is a growing, expanding company, that being said, opinions vary greatly depending on job title and location.  You can generally expect 40 hours weekly until the mercury plummets, then there will be overtime.  You'll be required to be "on call" for any of their customer needs that you're qualified to handle.  You can expect to work in harsh, dangerous and slick weather conditions usually alone, except for the onboard camera.  There are a lot of safety liabilities associated with this type of work as well.  


Top Job Titles	Average Salary
Truck driver 15 salaries reported	$17.20 per hour
Service technician 9 salaries reported	$17.56 per hour
Driver 7 salaries reported	$18.00 per hour
Instructional designer 3 salaries reported	$23.50 per hour
Safety manager 1 salary reported	$89,257 per year

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