customer service representative

manual machinist

intern

software engineer

analyst

MFS Investment Management

I've stayed at MFS for over 10 years because of the great benefits and (previously) good work-life balance. Turnover has historically been very low so advancement opportunities were relatively non-existent, though I think that is beginning to change. Still, a long tenure here has limited my career growth--both in terms of job title and exposure to new technologies. We are slow to adapt new technologies, and people end up siloed with their applications.

Being in the financial industry comes with a mess of red tape, but the company as a whole has done a pretty good job setting up processes to work through much of it in a reasonable manner. Despite this, actually getting any real work deployed to production takes significantly more time than it needs to, and sometimes does not happen at all.

In the last 4-5 years, upper and middle management have become out of touch with employees at the bottom of the ladder. Despite numerous pleas and insightful counter arguments, management--who all have comfy offices--pushed everyone into an open space concept (just in time for the pandemic). Now those same people are pushing for employees to be in the office far more than needed, citing the importance to our culture, though they do not associate with us on any normal basis. 

I generally work 8-10 hours per day or occasionally more based on time periods and demand.

I have learned how to work collaboratively across cultures and understand how important relationships across the business make you successful or unsuccessful.

I am a hands own manager during busy periods. I try not to be a micro manager and give latitude as I get to know a direct report.

I have worked in multiple cultures. From aggressive to collaborative I have made adjustments to become part of an organization.

The hardest part of my job is devoting enough time to enable new employees excel given a fast paced environment. I rely on senior members to develop a training schedule and spend as much time as possible with new hires.

The most enjoyable part of my job is educating direct reports to the degree that they are able to move into more senior positions.

Although a great mutual fund company to work for, they leave a lot to be desired in their treatment of employee's. They interviewed me at the Boylston St Address. Told me I was hired, and that the customer service department was moving to Quincy the next day. This was NOT a distance I would have found acceptable prior to being offered the job. I was desperate, so accepted the position. Only then did I find out their draconian polices on attendance. No leniency was given to employee's who had to take the Red Line. Through no fault of our own were were routinely late, the red line regularly broke down with us on it... MFS was NOT understanding about this.

This was 2008-2009. Perhaps they have come to understand that they are no longer located in the center of Boston. If they have realized this, then they are a fine company to work for. If they have yet to realize this, pass on the offer.

At MFS, employees are valued extremely highly- perhaps as much as the portfolios themselves. Workdays have extremely flexible hours, and most managers are understanding if working the typical 9-5 is legitimately unrealistic. Perhaps the best part, by extension, is the culture of employment there. When I arrive at the office, I am greeted with 'hellos' from people regardless of a direct working relationship. Most employees are happy to meet for coffee to talk about their roles, and many others are perfectly willing to sit and show you what they do on a daily basis (if they have the time, of course). Furthermore, the benefits outside of the job, from deals at certain businesses and events to the very competitive retirement savings plan and tuition reimbursement, offered by MFS explain why many employees stay with the company for 20+ years.

Good Medical / Dental, and nice saving options for retirement. Service Center is a place to get foot in the door, but its a grind day in and day out, so I've seen many not make it past first month after the extensive three month training. If you're looking to get into finance and are up to the challenge it might be the place for you that being said. Majority of the  people were nice to work with and easy to be around. Advancement is difficult however as most higher level positions are held at the main office in Boston by the same people for several years, and few spots open up. You definitely have to "know" someone or find a way to stand out, or be willing to work a different position in the Service Center to move upward. Make sure you have a specific goal in mind for what you want to do if you decide to work at MFS.

Great people and great benefits with a big focus on the work/life balance. I cherish the relationships I have made here over the years and appreciate the team-oriented environment that is fostered. One of the biggest challenges continues to be to trying to manage and meet the increasing production deadlines with limited resources available. Overall, MFS is a great company where I feel I could flourish further in my career if opportunities were to be presented however I seem to have hit my maximum tenure here and without any new or exciting options to pursue, I am now taking my search outside of the firm.

This was my start in the financial services industry.  By far the best part of working at MFS was its three week training program.  Not having any experience in the industry, this training still benefits me today.  I started out as a contractor and was offered full time employment.  After that time, I was also offered additional training for Retirment Services and accounts.  This training was also top notch.  The only draw back to this position was the limited opportunities for growth.  MFS would not sponsor me to get the Series 7.  This and the relatively low compensation were the primary reasons I eventually left.

I enjoyed my time working at MFS Investment Management, as a Public & Media Relations intern. 

A typical day involved performing market research by conducting interviews and surveys to obtain primary customer feedback. Everyday, I filtered through articles and mentions of MFS in the media and then set out to send an internal email of these mentions to 120 of my fellow coworkers. Additionally, I partnered with the Marketing and of course the rest of the Public Media Relations team using social media marketing to create adverts and powerful slogans used within and around MFS.

The company provides very good benefit. The health insurance premium is very low and under a good plan including dental. The bonus and rate give employees every year. The DCP distributes quarterly. 98% of my managers and 100% of my co-workers are very nice. However, most of my managers' professional knowledge are poor. Sometimes they can't help me right away. Some of my co-workers are not honest. They choose the easy work and walk around. I have to work very hard to keep my standard of productivity and quality. The handwriting on some new account applications is very hard to read.

This company took me to the moon and back. My knowledge of how to communicate in the world today grew exponentially daily. I traveled to every state imaginable and then some, also traveling outside of the U.S.  I never paid for gas, insurance, paid very little for hotels, and met people from all over. There is a certain deviance from truth that arose in the business daily, it made one question their very morals and what they were willing to do for money. But, overall I learned more about myself and the world through this company and all of its affiliates than I have in any other job or event in my life

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$47,417 per year
Manual machinist 1 salary reported	$26.00 per hour
Intern 5 salaries reported	$22.60 per hour
Software engineer 9 salaries reported	$113,422 per year
Analyst 1 salary reported	$153,500 per year

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