maintenance technician

leasing consultant

maintenance supervisor

community manager

assistant manager

MG Properties

Let me help you.. STAY AWAY!!

That would be the short review. If you'd like to stick around for the long review buckle up. 

Discalimer: this is a review by a 10 year property maintenance professional. My prior position was Supervisor of 160 unit complex I operated by myself with zero issue. I am no scrub. trust me.

At MG your first couple days will be a blur of INSANE amounts or information policy and procedure, GROW assignments and half way through you will know before turning one wrench here that the top level of the corporation has lost all sense of what 2 hands can accomplish in 8 hours. You'll smile and nod as they tell you your job is to basically compact 30 hours of work into an 8 hour shift every day. 

Then if you come back after day 2 when you finally get past all your training (yes, you're trained now) without a single repetition at the DAYS of policy and procedure you've only verbally been made aware of and forgot half because you're not a robot. Then by this time you'll meet your maintenance Techs that more than likely have zero experience because MG insists on being as cheap as possible when hiring techs. 

One of my Techs was a real pro. His only real reason for showing up the average 2 days a week was to look for a lawsuit. The days he was actually there he would hide in a vacant shivering in a corner more than likely kicking some schedule 3 narcotic. I begged upper management to come take a look at this guy as he was definitely on drugs. NOBODY CARED!!! Not only did they not care I was expected to be somehow productive with this guy as my make ready tech. This guy was worse than useless. He would caulk back splashes in the kitchens that were all one piece connected to the counter top. One day he painted half a kitchen cabinet FOR NO REASON with a brush before i caught him. The cabinets were white veneer exterior and not supposed to be painted. He could not install a lock even after being shown several times and would lock everybody out of the units when he would attempt to reprogram the smart key. All during COVID-19 He went out on leave. He refused to work and MG refused to fire him or fill his position. EVEN AFTER HE ASSAULTED ME IN THE OFFICE. He had clocked out 45 minutes early without asking then asked me to take him to the liquor store. When I refused he threw a box of kleenex at me HITTING ME IN THE FACE! This happened while he was still within his 90 day probation. When myself and another employee that witnessed the assault informed HR of the event they conducted an investigation and WROTE ME UP! They claimed it was because I raised my voice in asking the employee to leave the office after being assaulted. After 20 years in the work force this was my very first disciplinary action. Keep in mind my property was just under 320 units putting out 32 work orders a week and 50% unit turnover annually. I was expected to somehow make this happen with ONE TECH who was over 60 years old. That's 32 work orders and 3 turns a week.

 Also be prepared to do contract work, you will have a dehumidifier and be expected to do in house water intrusions. cut dry wall, set up containment, as well as repair drywall texture paint, then the fun part. The water intrusion report which you have to provide resident with no scope letter, document every step of the process with pictures, dates, times, moisture levels, dehumidifier run times and so on, add the pics to the work order in yardi, create a water intrusion report in the system, add pictures to that, at the end of the month complete a separate water intrusion log and send to the water intrusion guy at corporate who wants his work spoon fed to him. The whole process takes hours upon hours and could of almost been a full time position because MG DOES ZERO PREVENTATIVE MAINTENANCE of their properties. On my property all the water heaters had meters on them that were failing causing 2 intrusions a month from this alone. a smart company would notice a trend or take the advise of the maintenance supervisor and send the floating maintenance in to remove all these NOPE! The TWO floating maintenance in the region are constantly unavailable because they constantly fill in for supervisors that have quit (like me) when they realize the job is completely beyond the means of the staff they are provided. Also water intrusions EVERYWHERE from clogged ac condensate lines, rotten overflow gaskets in tubs, leaking drain line spigots on water heaters that cascade down 3 stories. YES you have to do all the repairs and all the reports (a separate report for each individual unit) as well! If you try to explain to your regional staff of manager this is way too much work you'll get some creepy, cult like response, while their eyes swirl like that snake in the jungle book. The truth is they know and don't care. The MG culture is to just have a constant revolving door for maintenance all the while taking ZERO blame on their own end for loss of staff.

I honestly could go on and on. This place is a total disaster. All of the site staff I've spoken with in the norcal region are unhappy and looking elsewhere. The final nail in the coffin was the day I worked 15 hours and was awake for 20 on an emergency call for a.. you guessed it.. water intrusion that cascaded down 3 stories again. At midnight I forgot to create a work order associated with the intrusion before I left the property and my clueless regional manager who couldn't screw in a light bulb wrote me up again. That was it. I made a few phone calls and it didn't take long just due to reputation. Just before I left MG put out a employee satisfaction survey because so many people are quitting. If you're looking for a maintenance position be prepared to be burned out very quick. if you're out of work this is a good place to spend 6 months while your look for a real job but this is no future. Corporate is far too clueless

It has been very difficult working under the leadership of a racist, narrow minded, ignorant  and arrogant property manager that comes into work late everyday, and after lunch reeking of Marijuana and high as a kite. She would turn off the office lights and wear her sunglasses and constantly snack all afternoon, and during these hours you couldn't get a reasonable response from her if it was about approving projects, overtime, scheduling, or anything that a property manager would have to delegate in. There was always a communication issue with this manager and it caused so much stress between the team members, the residents, and vendors. Everything at this property was backwards. I had to take initiative and make a lot of judgment calls for greater good of the property. It was too much to handle when the property manager never takes the day to day issues serious but instead throws political rants and racist outbursts when certain residents come up in conversations between the manager and the brown nosing assistant manager. Aside from the issue on the property the company has always been going through changes with their constant reports and ever-changing system. It seems very unstable, almost as if they are new to the industry and still having a hard time figuring things out. Overall the biggest challenge was management. I am aware that since I have not been there the property has experienced a lot of issues from office personnel quitting (probably because of all the leg work I did for them during the pandemic since they saw me as expendable and didn't want to deal with residents or property walk throughs on their own) to copious amounts of plumbing issues. I still have vendors calling me after hours asking where certain shut offs, and drain lines are located (smh). That just goes to show you how management never paid attention to the weekly safety meetings and can't remember where the shut off maps are located. Probably because they're stoned. My stress level has since then been very low. Looking back at this place I can't believe how I dealt with such poor leadership for so long. The residents are truly amazing though. I think that's what kept me going. They sure are really amazing people to work for. And they are the only thing I miss about that place. 

What is the best part of working at the company?
Exposure and experience gained in porter position, increasing skills as to priorities, multi-tasking. Awakened to the fact that in the rush and reality of high demand, pressure environment, it is needful to be mindful and keep presence of mind, remembering that building positive professional relations with Co-workers, clients and residents is more important than the rush for financial gain, personal and or companies. Learned to address residents needs by serving as one would like to be served, although, I failed numerous times in this ideal, but continued to strive to this goal. 
Overall a great learning experience, amid the controlling personalities involved, the biggest one being myself, and learning to place principles before personalities. 
Great Humbling, learning experience, learning to serve with Dignity and Honor, although falling short alot.

What is the most stressful part about working at the company?
the turn over rate , eviction rate and the priority of balancing apartment make ready dates, trash outs , appliance removal, installation and repair, striving to keep balance as to importance of long time residents as priority, over new incoming resident ($), .

What is the work environment and culture like at the company?
work environment is not conducive to Team players, everyone, myself included striving to accomplish obligations and responsibilities, time factors, quantity versus quality work and positive relations. Superficial  and Toxic at times.

What is a typical day like for you at the company?
Busy, enjoyed being busy and working outside, always on the move.

I had several years of property management experience before joining MG, but it definitely felt like I needed an entire retraining just to work within their policies. Often times MG will try to create "one size fits all" policies to fit all regions. This is problematic since the company spans 5 states. So often time things do make sense or become redundant because you have to do procedures within your local laws, that can contradict policy. There is also a lack of training. Too often the response to a question of mistake is just, "go read the policy". Each region does have a person to help with onsite training, but policy changes so frequently time cannot be dedicated to individuals as needed. 

The company is growing quite quickly, but this does lead to gaps in corporate and support staff. Often times requests with accounting, software support, and IT can take several days to be completed. This is typically not an issue, but they do get very backed up around AME. There is the benefit though, of being able transfer to new locations. 

Each region has their own culture, so I cannot speak for California, Nevada, or the PNE. Arizona is a tight knit group with a passionate regional manager, but the group is very hard to be included in. Most of them have been working together for years. This can make it difficult to truly feel welcome. You also need to fully buy into the company, and there is almost an attitude that each paycheck is a gift instead of what you worked for.

They do pay very well with a good bonus structure, but wage/salary raises are PFP based (pay for performance). So no raises are guaranteed. The PFPs are also subjective for non-manager staff because the review is conducted by your onsite manager.

My typical day at work would be to unlock the office, and instantly check phone and email messages for prospective tenants. I would tidy up the office to make it a welcoming and professional environment for prospective tenants, residents, vendors, and office staff. I would get started on immediately responding back to prospective tenants and schedule apartment showings to close with a security deposit and a lease. I would put in service requests for residents and follow-up with the resident to make sure standards were met. The office staff and I were a family and work very efficiently together as a team. I would do general office duties such as filing, data entry, copying, faxing, scanning, and other administrative tasks. My focus was to maintain a high closing ratio and keep the occupancy rate at 95% or higher. I do not recall anything being difficult for me to handle and take care of. I absolutely enjoyed my daily interaction with diverse people and making sure that their experience with the office staff and our product are above standards and going above and beyond to meet their needs.

What is the best part of working at the company?
My experience with MG has been great. the support with management PNW. was great. their where always there when i needed them. With all the changes that have been going on in the industry. They have been supportive.  Unfortunately I had to leave. Due to selling of the property. I was not comfortable with what they had to offer. But if i had the opportunity to return. I would, in a heart beat. THANK YOU . MG for the opportunity to be part of your family. 

What is the most stressful part about working at the company?
Dealing with the tenants. But MG had a good structure for this. I would not been able to deal with them with out all the right people in place. It not perfect. but it works.

What is the work environment and culture like at the company?
team work. Family, friends and plenty of the support to expansion .The  opportunity to move up with in the company or in your profession. As long as you put in the work..

What is a typical day like for you at the company?
nothing out of the ordinary . Its work. if you don't like work. stay home.

Typical day at work with my co workers is a breeze we fully support each other, I learned that with the proper team work any task can be accomplished, Management at my property is not the best and I find that micro management is not necessary for seasoned staff with satisfying numbers should be rendered to such stressful conditions,  Work place culture is great with out micro management, Hardest part of the job is avoiding the  property managers shenanigans and the co workers monopoly of pick and choose gossip, The most enjoyable part of working on my job is the satisfaction and appreciation that we get from the residents for our consistent good work on repairs for them.
I would like to include that the overall of working at MG Properties is pretty good if you just do your job and go home. 

Worked with some nice coworkers, The upper management was very unaware of what was going with their employees at the different properties. The compensation was way lower than the industry standard, and they did not give appropriate raises. They would change reviews that the managers would give and lower the scores so they would not have to give the correct compensation. The raises that were given, were given in cents not dollars. They were understaffed, and had a high turnover rate. The managers were over worked and did not have time for the residents. The upper management did not care about the residents that paid their rent to support the company.  They would give high rent increases to move out residents that had lived there along time, so they could move new people in at a higher rent baseline. This was hard to watch and participate in, because you cared for the residents.

What is the best part of working at the company?
The best part of working for mg was the close associates I had at the property I was working

What is the most stressful part about working at the company?
The company leadership has lost interest in taking care of their employees under them.  There is a lot of favoritism amongst RMs & CMs. If you aren’t in the circle you don’t get the same benefits. Will keep employees that have been written up countless times for poor performance. But will let go someone with no notice that has been going above and beyond. And have the nerve to say you are rehire able if a position opens. 

What is the work environment and culture like at the company?
If you’ve worked for the company a while you have more perks. If you are a newer employee you don’t and won’t get the same benefits. The company is constantly finding ways to just put money in their pockets while taking from the people actually doing the work.

Working for a rental property certaining has ups and downs. the culture in the community is widely diverse. I found that depending on the manager who was in charge the expectations concerning employee performance varied from situation to situation. It seemed the lower on the company ladder you were the more they expected fromyou. That could be confusing most of the time. I also felt that pay increases seemed to favor the managers and supervisors which some times were undeserved. I guess in the final analysis I would say in the apartment rental world, do what you're told, don't argue with management, try to be helpful because as someone very close to me used to say, "I go home at 4:30".

Top Job Titles	Average Salary
Maintenance technician 184 salaries reported	$25.84 per hour
Leasing consultant 174 salaries reported	$22.88 per hour
Maintenance supervisor 62 salaries reported	$37.35 per hour
Community manager 50 salaries reported	$86,307 per year
Assistant manager 6 salaries reported	$28.38 per hour

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