security officer

manager

front desk agent

director

software engineer

MGM Resorts International

Working in Security you will not be experiencing the luxury atmosphere illusion this place radiates for outsiders. You will be dealing with the dirty underbelly of the beast that includes many fights in which you may be physically injured, as well as dealing with  a whole host of other nasty situations that the general public never sees. And for having to deal with all this plus assist in all support functions of the Casino Gaming floor you will be a non-union, part time employee working over 40 hours in which you will receive NO Benefits and be paid the least of any employees in the place.
Thats right, you will be doing the brunt of all the work and paid the least amount. (The Janitorial new hires begin at $2.50 more per hour than Security new hires and they are supported by the Union and not subject to the dysfunctional treatment by management) 
 Meanwhile you will be subjected to a shift management team that has been there for numerous years and is very close to upper management in both Security and Human Resources and any abuses you may suffer will fall on deaf ears.Upper management will support lower management over the common worker even if management is proven to be 100% in the wrong. And Despite the companies philosophy that you will hear over and over as a new hire in orientation, this all goes out the window in practice and you will be treated like a robot and worked accordingly without any regards to your personal situation or needs. Management is there to control you and they will "throw you under the bus" in a second and not stand behind you in anyway shape or form if put on the spot. You are a number in a machine and Management is oblivious, clueless and uncaring in the way they undermine themselves against employees. 
 As a direct result of this you have a very disgruntled work force, many who have several years working there and are stuck and are just there to collect a check and leave the dirty work to gullible new hires full of spirit. They will ignore situations and walk the other way. The company also preaches daily about "Customer service" and in reality you may be written up for going out of your way to help a guest.
 For the most part your Security Co-workers are a good bunch as everybody is basically in the same boat as each other pitted in a undesirable situation Vs Management. Other departments employees seem over worked But very happy in working conditions and compensation and are a pleasure to work with. Its fairly easy to be hired into Security and a lot of people use it as a stepping stone and do 6 months at which point you are eligible to transfer to another property and/or department and instantly make more money. At the same time Management knows this and they have on numerous occasions written up employees who they know want to transfer which makes them ineligible to transfer out for another 6 months. This is the despicable type of management atmosphere you will be dealing with on a daily basis. They are not there to nurture you or your career in any way but are there to squeeze as much out of you as possible and discard you like garbage to be used again the following day.
 The hardest part of the job is by far dealing with the deflating and uncaring management team while the best part of the job is helping tourist from all parts of the world. Overall I'd say avoid this place and save yourself the aggravation.

This was my first job. Started in 2020, and made the best of friends here, people I am still in touch with today. It is a fun environment. You're working on the Strip, where people from all over the country and world come to visit. You get to watch people get drunk, have good conversations, etc. The lifeguards' ages ranged from 16-21. Overall, it is an easy job. You sit on the stands for 30 minutes-2 hours, and the hardest work you'll ever do is pick up towels and move chairs. 

I left after a year because I couldn't stand the heat anymore during peak summer. I came back in 2022 because I realized the job is way easier than other teen jobs, and I wanted to take advantage of the lifeguard certifications I still had. 

However, I am planning on leaving again. I started here at age 16, and now turning 19 this year. So I've seen my fair share of the employees that come in and out of the company. The management team is cool and fun, but can be disorganized and unprofessional. Being laid back is nice, but not enough discipline is what allows people to talk back to the leads and give attitude. There will be those people that actually work, then there will be those that complain about the bare minimum. The co-workers are cliqu-ey, you either find a group of people, or you do you. Some people really are cool and I enjoy my conversations. But, sometimes people are childish, and it's like we're in school or something (which is why this is a job for teens/newbies). There is a lot of favoritism. I do not feel a part of a team, at least not anymore. It has put me in a negative environment that does not benefit my mental health. 3 years later, my manager makes me feel guilty for being absent, and I only ever miss when I need to. Good workers are not recognized, I am belittled, and the job is not helping me grow myself anymore. The managers do not value individual relationships with their employees, and are not very concerned with how we are mentally.

This is why employees are coming in and out of the company every month. This forces the team to be understaffed, leaving the management stressed to keep searching for new lifeguards. (This goes for all pools on the Strip, constantly looking for new lifeguards.) And I completely understand. MGM Grand has a high reputation. The managers have to keep the place running, while keeping track of their 100 lifeguards that are employed. I don't blame them, I would be stressed myself. 

I do not hate my job. I am just realizing what I deserve at my age, and that is equal respect. I really do recommend this job to young people. I am still young, but I enjoyed the job more when I was 16 and everything was new. I am grateful for the funny things I've seen, the conversations I've had with guests and co-workers, and the experience I have gained. I was given the chance to brush up on my customer service, and I experienced loud, chaotic, and extremely hot environments. 

This is not an ideal job for the long term, and you will learn that as you get older. However, it's a fun summer job, and a good way to get your foot in the door of employment.

I have worked for half of my life. I started work at the age of fifteen. By far, MGM Resorts was my ideal place of work. The typical day at MGM was varied by the many types of guests who called in from all over the world. The guests desired to know about our ten Las Vegas property attractions/amenities. I had the privileged to assist these guests in selecting seats in our world class theaters and reserving fine dining experiences at our five star, five diamond restaurants. I learned to become a communication expert! Specifically to listen closely to the guest request via telephone and to accommodate based on their request plus anticipate what might make their stay with us extraordinary.

The most challenging part of the job was the synthesis of vast amounts of information about our amenities and conveying it concisely with many who did not did not speak English fluently. I spent personal time to condense the information to visual aids and learned a great deal about the various policies. I kept myself updated and learned to communicate more efficiently with the more challenging guests. I also, knew where to navigate in our system to find information for the guest or know who to ask if I did not know the answer. Also, sitting for seven hours and avoiding fatigue from the glare on the computer was another challenge to overcome. . I managed fatigue by taking most of my breaks outside, By walking on my breaks, and also staying hydrated with water and even green tea for energy.

I enjoyed communication with my co-workers during breaks. Often we ate together and took walks together at lunch. I had the privileged to work with many wonderful, talented people. The managers all shared the same characteristic of excellent leaders. Moreover, the managers displayed a commonality of respect for me by the way they communicated and kept us up to date with policies and procedures. I looked forward to my monthly meeting with my team manager. This meeting was to receive grades from a quality tracking service each month to evaluate specific criteria my job commanded. I was graded in the top ten percent. Most notably, my manager had tips of the trade to share with me that she used to boost performance and that I learned to use. My manager was my mentor.

The most enjoyable part of my job was that every month I was able to often attend a world famous show and sometimes dine at our superb restaurants.

I worked at Mandalay Bay Hotel last year as a Pool Attendant just to get my foot in the door and start building a career with MGM Resorts. In the beginning of the season everything went great, it felt like an awesome place to work. Then the Director of Pool Operations, who was a strong disciplined woman that showed a lot of respect to her employees who did their jobs, received a promotion and was transferred to a new department. That's when everything at the pool changed. Once summer began it started getting very busy where you would have 8,000 - 12,000 guests a day showing up to the pool. It would get very hot and there was always so much to clean for only $8.25 / hour. You would spend all day cleaning that eventually it became very difficult to focus on guest services to earn tips. 

A lot of lazy coworkers would just clock in and never do their jobs, never clean and they would just find a couple of hiding places and be gone for a couple hours. The supervisors and managers knew what was going on everyday and instead of disciplining the lazy employees, the supervisors would just joke around with them. They would rather be everyone's best friend than to be someone who should be in charge. There are a total of 5 pools including the wave pool and the lazy river. You would always see all the supervisors and managers hanging out in the same spot together or just stay in the cabana office instead of walking around making sure everybody is doing their job. When there's an incident like somebody's passed out drunk or a little kid injured, all the supervisors and managers would run out of the cabana office like they're the new AVENGERS TEAM. Instead, they're the LEAGUE OF GARBAGE!

Towards the end of the summer most of us who were working hard everyday, stopped caring about our jobs. Almost everyone started calling out sick everyday. Only half the pool attendants and lifeguards would show up for work. That's when they started to write people up or threaten them about being suspended or fired, but most of us didn't care :)

Working here at the pool isn't worth all the stress and headaches. Especially working for ungrateful supervisors and managers. HARD WORK DOESN'T PAY OFF. It's all about kissing butt and being a dog.

The best part about this job was your peers. After you are there for a month, everyone develops a "sorry to see you here" attitude, and so you have a very powerful common ground with your peer coworkers.

Management is not supportive at any level. Be ready for zero training and immediate maximum expectations for performance. Your success is not important to your leaders, skill-growth is at best stagnant and mostly negative as you won't utilize existing skills. Worse still, you will be treated as completely replaceable and feel very threatened throughout most of your days regardless of your talent and work-ethic. 

Pay is abysmal, it's the lowest for this role among each of the casino companies. Your 401K match does not begin until you have already been contributing on your own for over a year (contributions can begin 90 days in). The medical coverage is decent for in Las Vegas care only (90 days in). The "unlimited vacation" is subject to the whim of your manager, you are expected to work on projects during your time off as well, so anticipate taking less time off than someone with a standard vacation package. The free meals are only at select locations, so check with your interviewer about which location you will work at. Be ready to move as well, in my time with the company, many in my department have moved cross-country due to company reorganization.

In summary, there is no sense of belonging to something and feeling pride, you are treated as a replaceable cog and will look forward to leaving your position. Morale is non-existent. I urge you to avoid this company, unless you look forward to no skill nor career growth, very long hours, industry-bottom pay, micromanagement, and an impersonal if not confrontational lay-off (CoVID 19 layoffs came on the heels of repeated layoff efforts). The lay-offs were almost actually a relief. Do yourself a favor, avoid at all costs.

Initially taking a position, at  MGM Resorts and Casino I was excited, I thought there would be opportunities for growth and I thought I would learn a lot. While I did learn some things and had some fun I also learned that the management is not great, here at, MGM in Springfield.

So much was not explained to me in orientation, which is two days long or even in the interview.It was vague at best. They push their "SHOW" mentality on you but don't really teach you how to do your job at least in my case it was. While I had a couple very nice helpful coworkers, the majority of the people in my department were not. 

I begin my shift, and my manager was nowhere to be found, so some of my co-workers took it upon themselves to become the pseudo managers and nobody was keeping watch of them, and they treated other employees poorly. I had brought this up to my manager at the time then simply got waved on.  This behavior was obviously behavior that had been ignored for years, no one really cared. Some of the people in the department would work, and some would just not, and none of the managers said anything. There was definitely favorites played.

The environment was very toxic, and in the end, it just wasn't worth it. There were some fun moments working in the casino, but honestly, they overwork you and you just don't get paid enough.
You do get a free meal with your shift if it's over 6 hours, but the food's always cold and you'll probably end up sick. 

Also, if you tell them your schedule, they will make sure to completely ignore it then put you on where they want you and tell you just to call out if you don't want to work it. Also, pretty much count on working every single sunday.

There are some free online discounts and a free wellness program. But ultimately, it's not worth it, not if you want to work for a company, we are gonna get ahead.

I move to Las Vegas, Nv from a little T town of 4 thousand.  I did not know what a casino looked like.  but no two look a like.
I had already been approved to attend dealer school when I got there.  I opened my car door and I felt like I had stuck my head in an oven.  It was late June.  The training is limited, you learn more from doing the actually work, which you start at a small run down casino at tables that the bets are 1.00 per game.  Then as U grow more confident you apply at a casino that is one step higher in bets and cliental.  I finally ended up on the strip.  When u apply u must then deal a live game.  it is nerve wracking and of course all the players know you are trying to get a job.  Las Vegas is a fairy land  and the newspaper keeps all the bad things that happen to customers in the back of the newspaper.  So many people get depressed and they either hang themselves in their room, shot them self or jump off a high wall or roof.  I  was at Luxor four times when someone ended their life and once when a man killed a women in his room. (they caught him in CA. at his brothers, after all the room was in his name.)
Dealers get paid min wage and then their share of 24 hr tips.  it all goes onto our check, use to be in cash each day but IRS did not think everyone was claiming their correct amount and IRS was loosing the dealers taxes.  I gambled very little, only when company came to town.  I saw a lot of sadness over loosing their last dollar.
the first machine I ever played was a penny machine.  I would play one penny at a time, loose my dollar and leave.  a totally different life style when u live in Las Vegas, NV.  I am glad I went but won't go back for any reason.

I worked in the largest hotel in America with over 5000 rooms. As a Front Desk Manager, it was my responsibility to: manage the room inventory, supervisor the front desk agents, resolve guest issues/concerns, communicate with multiple departments, pre-shift team members with pertinent information, and complete special projects as assigned by upper management. 

In the summer seasons, my hotel receives an average of 2500 arrivals on Fridays and Sundays each week. We have the largest lobby in Las Vegas and I was fortunate enough to be a part of this management team to have had that experience. We also had over 130 front desk agents to support and manage and it was important that the managers worked together as a team. 

The most enjoyable part of my work experience was the team that I worked with. Not only were they my co-workers but they were my second family. The more tenured agents provided me with honest feedback in regard to my leadership and my colleagues were the support that I needed to get through a tough day at work. My upper management was always there to listen and had their doors open for anyone - inviting anybody to come into their office. The culture that we built upon created a euphoric working environment for all employees.

The most difficult part of being a manager for me was learning the compensation aspect. A lot people associate Las Vegas with free compensation and it seems as if the demands have only gone up higher and we have to compensate more than what is warranted to the situation - in return for a positive feedback. From my multiple failures, I learned how to listen and analyze what the guests were really demanding for the predicament they were in. This is a skill that took me a very long time to acquire and still something I am improving upon.

Overall, you just need to know how to play office politics. If you don't play the game, you are targeted. I spent years trying to ignore the obvious, thinking I could be the one to make a difference by working my way up from the bottom. But it doesn't matter how hard you work or how long you work for them. From my own personal experience and witnessing others experiencing the same, I have found that management (across multiple divisions) has been crooked. They don't promote or hire based on skill, experience, or education. It's all about who you know. 

MGM claims to promote a culture of teamwork, integrity, excellence, and inclusion, but the reality could not be further from the truth. There is a constant push to corporatize functions that can be achieved at the property level. As a result, employees are less empowered and reliant on others to provide them with information, data, strategic plans, and even tangible items, which leads to frustration and dysfunction.There is a lot of talk about doing things differently but when it come see down to it, status-quo is the preferred method. Everyone is so afraid to do things differently or to even challenge a business decision that they retaliate at the first sign of non-compliance to their "social norms". If you want to work for MGM, become a "yes man" or be prepared to take the backlash for standing up for your yourself.

I learned that I spent too many years of my life working towards something I would never be able to achieve at that organization. Play the game or you will be kicked off the field. I enjoyed a paycheck and knowing I was capable to perform the job duties in my sleep. The job itself was easy. The hardest part - admitting defeat.

MGM Springfield is a great place to start off your career. Management has been a bit difficult. The company has gone through many Managers, Directors, Vice Presidents and even Presidents since opening in 2018. That would make your perception on job security a little shaky. 
Depending on what department you work for, the workplace culture is like high school. Most employees see MGM Springfield as a job and have no intention on building a career out the experience they get out of working here. I personally enjoy my job and have great relationships with my coworkers in my department as well as other departments across the property. 
The hardest part of the job would be communication. It is very difficult to gather information for guests as to what is happening around the property. Other departments would have knowledge of events that will be happening but would not communicate this information to other departments unless asked. Communication has always been an issue but hopefully will get better. 
As an MGM employee, you get discounts on almost everything MGM related. Discounts on things like hotel stays at all MGM properties, merchandise sold at MGM and food and beverage (excluding alcohol). I personally have indulged in the discounts that were offered and had a blast. Employee dining is also a plus. The EDR (Employee Dining Room) is huge and offers very low priced food. Beverages are free (not the Starbucks coffee). 
I have gained an abundance of knowledge that is needed to grow my career. I have worked in two different departments since pre-opening in 2018 and learned a lot from both departments. 

Top Job Titles	Average Salary
Security officer 1 salary reported	$20.00 per hour
Manager 4 salaries reported	$82,750 per year
Front desk agent 1 salary reported	$17.00 per hour
Director 8 salaries reported	$114,063 per year
Software engineer 8 salaries reported	$111,938 per year

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