service technician

shop technician

support coordinator

equipment technician

accounts receivable clerk

MH EQUIPMENT

When I first started working at MH Equipment, I was looking to get back into a hands on work type job. I have always had a strong mechanical sense, and they saw that as an asset. Four years later, I am still satisfied with my choice of employer because I have worked at other places where I have felt like just another number to the company. At MH Equipment, I feel like I am a valued asset to the company. The pay is decent, but like anywhere else, there are days I feel like I'm not getting paid enough to do the job. On the flip side, there are days where I feel like I am overpaid to do the tasks for the days. It all comes out in the wash as far as I am concerned. Yearly raises have been generous, but I know I work hard to keep my paperwork straight, keep the customer happy, and complete repairs in a timely fashion.
A typical day for me is generally done repairing operator damage to a lift. A few days a month are spent doing simple PM work on fork truck. Those are the days that I feel overpaid for the work I do.
I have experienced several management changes since I have been employed at MH Equipment. Most managers have been decent to the technicians because they came from the technician ranks, and they have strived to make things better for the technicians since that is where the branches make their money.
The only issues I have ran into is on the salesperson side of things. They make promises to customers on things they don't understand, but it is an industry wide issue. They simply just don't know what all in entailed with maintaining a fork truck. They are sales people. 
The hardest part of the job is the customers who expect you to literally know everything about everything. That is simply not possible or a fair assumption because of the diverse needs and equipment of every customer. Everyday is a learning experience. However, as a technician you should be expected to know a direction towards getting a piece of equipment repaired. That is a fair expectation of any employer and customer.

Each day I have direct interaction with customers about the status of their equipment. It was explained to me early on that due to the nature of my job, I am the face of the company. The management expects me to be able to conduct myself professionally, and coordinate with the customers to schedule repairs and service work in a timely manner. If I ever run into a scheduling conflict (such as two pieces of equipment broken down in very different areas) my manager has been excellent at attempting to find a more readily available tech to cover it. All of my coworkers are easily approachable and ready to share knowledge. I've never experienced micro management in my branch.
     This company also will match whatever an employee donates to a non profit organization. By utilizing that benefit, I was able to assist my nephew in securing the funding to complete his Eagle Scout project to help benefit his community.  
     The culture here is extremely encouraging to not only strive for customer satisfaction, and professional growth in the company, but to do good works, acts of kindness, and work for community betterment.

The owner of this company cares about his employees. There are great days and there are days that seem to never end. Management can be an issue at times, but I have never had an issue where I couldn't sit down with them and discuss things. I have won more issues with management than I have lost. No matter the issue I have walked away with a handshake and respect. Then again, I am not your usual person, some things I will fight for (physically and verbally). If there was a negative thing about MH Equipment, I would say our customers expect more out of us than any other company. Meaning, we work hard to keep our customers, but our salesmen like to make promises that set us techs up for failure. We do more a lot of times for less and expectations on resident techs are higher than shop techs because of promises and expectations described to our customers. Again, this company is about family, 2nd chances, people, purpose, passion, pay benefits, and an owner who cares. It is all about your attitude and how you carry yourself. Be an adult get treated like one, act like a child or immature get run over by management. That is a fact. All in all, I enjoy my job.

This environment is toxic. There is no room for advancement, and upper management just wants to micro manage. When you have executive leaders trying to get involved in every single decision, even if it is one over a measly $1, it leads to failure. HR especially is an authoritative, policing force, as opposed to an actual "Employee Services" group. Their job is to govern and be dictators, not help people succeed. For some reason, there is a HUGE chip on their shoulder in that group at corporate. It is ridiculous and childish. There is no room for growth unless you're on the good side of someone in upper management.

The work-life balance is pretty terrible. Even when you have PTO to use, you are scrutinized and have to share why you are going to take time off. Sick time as well. My manager doesn't need to know why I'm taking sick time or what doctor I'm going to be seeing, but they ask anyways and make it very uncomfortable when you don't want to share. 

The mission statement is strong, and I really believe the CEO believes in it, but no one else does.

Working at MH Equipment has been a very rewarding experience. The company truly values its employees and makes safety and training a top priority, which creates a solid foundation for success. The leadership team promotes a family-oriented culture where people are treated with respect and encouraged to grow.

One of the best parts about working here is the investment the company makes in professional development. There are plenty of opportunities to learn, advance, and build a long-term career. The benefits package and paid time off are competitive, and the teamwork across departments makes day-to-day work enjoyable.

Overall, MH Equipment is a company that cares about both its customers and its employees. It’s a great place to build a career and feel proud of the work you’re doing.

Working here was great for a few months.  Training was paced very well, and I was put with a trainer in the field for 2 months. After that, I was dropped in to the field with no path to follow or guidance to go from. I’ll shoot you straight: If you are 25 or younger, RUN. Management has never touched a forklift unless driving it, Parts is run by one guy and management refuses to hire more, there are at least 3 employees here in the office who do almost nothing to help and just take a paycheck day by day with no responsibilities; meanwhile management dumps all the work load and stress onto the younger employees. There is no respect for any new people unless you’re a people pleaser and have no interest in your own boundaries to help alleviate stress, work load, or even trust. Recommend working on a boat on the river in -10 degree weather every day than to work here and get treated like dirt. Never ever will waste my time here. This is a warning to the newbies. 

Management constantly changing their structure. Seen many good ones let go and the ones that drive morale down and do little for the company stay. 
Unrealistic numbers and expectations to meet goals. Very high pressure and demands with expectations to multitask and be better than 100% in too many task that should be singled and specialized. Training and Safety is a joke. They try "A-" for effort but the reality of the Safety and HR areas is grossly lacking. 
They'll ask questions but not to those that matter or will speak honestly. Fear of retribution for speaking out is very very high. I was a Manager and have seen the witch hunts after admin, techs, salesmen and other managers. They'll find one of the 40 policy infractions to continually pin on you until you're fired.

I've always felt at home at MH Equipment.  Culture is by far the most important trait for me when it comes to a job.  I can only review my direct coworkers/managers, but they do a good job of including everyone and making work enjoyable while staying productive.  There is a good balance of staying in front of projects and daily duties without feeling bogged down by too much pressure.  This is a huge upgrade from my previous employer!  Also, although MH may be old school in the work from home philosophy, they're good about understanding when employees have personal things come up. They've never had in issue with working an occasional flex schedule to allow me to take care of family/personal things.

Depends some on the branch that you would work at for overall experience. I can not say that I would recommend to a friend. Some great people do work here but management is another issue. The hardest part of the job is dealing with management. Other than that the only difficult part found is having enough training for roles you may get thrown in to. Given hour crash courses to help or take over departments. HR can not be reached and may respond days or weeks later. IT is also a joke a lot of times with very outdated systems. All their systems run off of a very very very outdated system from the 70/80's that all the others tie into which creates more issues and headaches than needed.

Most of the day is spent putting data in the computer that you receive from other people. It could be people from other branches or the supervisor. I learned a great deal about how to deal with a toxic work environment and the hardest part of the job was trying to figure out how to understand the dynamic between the husband wife situation in the same department. The most enjoyable part of the job was working on the charity things throughout the year for the underprivileged children. 

Top Job Titles	Average Salary
Service technician 14 salaries reported	$30.08 per hour
Shop technician 4 salaries reported	$27.19 per hour
Support coordinator 3 salaries reported	$23.00 per hour
Equipment technician 3 salaries reported	$36.61 per hour
Accounts receivable clerk 2 salaries reported	$24.00 per hour

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