property manager

maintenance technician

maintenance superintendent

residential property manager

community manager

MMS Group

What is the best part of working at the company?
In my experience, there were very few positive aspects of working here.



What is the most stressful part about working at the company?
The workload placed on administrative staff was extremely high compared to the level of support and compensation provided. Administrative assistants were responsible for handling a large volume of operational tasks while management often received the recognition for completed work.

What is the work environment and culture like at the company?
The work culture felt heavily influenced by internal politics and favoritism. Property managers appeared to focus on maintaining relationships with upper management rather than supporting their teams. When operational issues occurred, administrative staff were often left to handle the consequences without proper support or accountability from leadership.
Training was minimal, and employees were frequently expected to manage complex responsibilities with little guidance. Opportunities for advancement were also limited despite suggestions that growth opportunities would be available.
Considering the scope of the workload and responsibilities, the hourly pay rate of $18 for the role felt significantly below what would be expected for the level of responsibility placed on administrative staff.
Overall, the environment felt stressful and at times discouraging for employees trying to perform their roles effectively.
Advice to Management
Improve training, provide clearer. operational support for administrative staff, and ensure that workloads and compensation are aligned with the responsibilities of the role. A more transparent and supportive management structure would greatly improve employee morale and retention.

What is a typical day like for you at the company?
A typical day involved managing a high volume of administrative and operational tasks, often under tight time constraints, while supporting multiple property management responsibilities simultaneously.

What is the best part of working at the company?
In my experience, there were very few positive aspects of working here.

What is the most stressful part about working at the company?
The workload placed on administrative staff was extremely high compared to the level of support and compensation provided. Administrative assistants were responsible for handling a large volume of operational tasks while management often received the recognition for completed work.

What is the work environment and culture like at the company?
The work culture felt heavily influenced by internal politics and favoritism. Property managers appeared to focus on maintaining relationships with upper management rather than supporting their teams. When operational issues occurred, administrative staff were often left to handle the consequences without proper support or accountability from leadership.
Training was minimal, and employees were frequently expected to manage complex responsibilities with little guidance. Opportunities for advancement were also limited despite suggestions that growth opportunities would be available.
Considering the scope of the workload and responsibilities, the hourly pay rate of $18 for the role felt significantly below what would be expected for the level of responsibility placed on administrative staff.
Overall, the environment felt stressful and at times discouraging for employees trying to perform their roles effectively.
Advice to Management
Improve training, provide clearer operational support for administrative staff, and ensure that workloads and compensation are aligned with the responsibilities of the role. A more transparent and supportive management structure would greatly improve employee morale and retention.

What is a typical day like for you at the company?
A typical day involved managing a high volume of administrative and operational tasks, often under tight time constraints, while supporting multiple property management responsibilities simultaneously.

Anyone looking to work here, do not bother applying. These are underpaid and undervalued roles at MMS. 

You will be assigned to a site that you will be at on your own a majority of the time with the only way to reach your supervisor through phone or teams and it's a toss up if they will even respond. Meaning any tenant issues that are before your time are now yours to handle with very little info to work with or support to help you assist with. You will be trained via their virtual training portal which does very little to expand on your actual day to day tasks leaving you always feeling like you're missing some critical info about what else your role needs. You will feel the need to go above and beyond for your role, your site and your tenants that have come to trust you more than your property manager because you are a consistent face and reliable presence for all of their concerns such that they end up calling on you more than them.

You will be asked to perform duties that your property manager gets paid to complete and, thinking that it's helping you move up within the company to own those tasks, be stuck feeling overworked and stressed by the expectation the property manager now has on you to always do those duties. You will try to bargain for fairer wages, citing the workload you have taken on and be browbeaten and countered with offers of "quarterly probationary periods" to see if you have earned the right to a higher(read: competitive within the state of New York City) pay. 

Honestly, the fact that they are still putting out job postings severely under the market rate for these roles in New York is abysmal and proof they don't want anyone of decent quality working for them. Don't waste your time. 

Residents can be challenging but that's due to their frustrations of being neglected by management. 

With a clear plan of managing day to day operations, that gets thrown out the window, with the residents drama.

Other than that, its understandable where it comes from and can be an easy fix with upper management support. 

Support that is not  given and you're left guessing what to do and how to resolve issues. Left in the dark about everything only to be included when they need an inside review to add to their agenda to look like they are involved. 

Some days you feel like you're getting closer to accomplishment of some sort of organization to be pulled back 10 steps.

No accountability from upper management for the lack of compliance correction before you were hired. The audacity of blaming the current employee for past indiscretions of former employees or higher ups. 

HR is a joke, even a proper grievance is disregarded and used against you. 
They rather be petty and get rid of good hard working employees than actually giving the proper support for growth, leaving and abandoning the properties under untrained lost stressed out underpaid administrative staff. 

Kudos to MMS for their bulls4it work culture. Do it for a check if you must, stay under their radar which is easy if you have a supportive in house team. 
Good luck!!

My experience with MMS Group was extremely disappointing. As a newly hired Property Manager, I was placed into a complex affordable housing community with very limited onboarding, training, or guidance. Expectations were high from day one, but the support needed to meet those expectations was not provided.

The environment felt chaotic and disorganized. There were ongoing compliance issues, operational challenges, and processes that I was expected to understand without receiving adequate training. When I asked questions, answers were often inconsistent, and it was difficult to determine who was responsible for providing direction.

One of the most frustrating aspects of my experience was that meaningful support only seemed to become available after I submitted my resignation. By that point, the stress and lack of confidence created by the onboarding process had already taken a toll.

Affordable housing is challenging by nature, and I do not expect a role to be easy. However, employees should be given the tools, training, and mentorship necessary to succeed. In my experience, that foundation was missing.

MMS Group is extremely diverse, in all areas except facilities; it would be great to see more women in leadership roles.  Since we are heavily supportive housing involved with supportive and affordable housing, it would be helpful to have women represented in ways that made residents feel a greater sense of safety as it relates to personal, substance abuse and mental traumas. HR is very hands on with training, but not so much in personal development or career tracking.  As with most PM jobs, the days are either very busy or very quiet, MMS Group provides a lot of autonomy for managers at the site level, but the focus on how that manager feels about the fit of the site for themselves is not a conversation that happens without prodding.  All in all, I am glad to have joined MMSG, but I do long for a bit of support that looks like interest in me as an individual; out of 5 stars, MMSG is a very strong 4!

This management company doesn’t care about the employees. Everyone is just covering their own skin, if the owners aren’t happy, no one is allowed to be. There is no accountability from management, everyone is always throwing the blame on the people under them. Forget about asking for help or showing the higher ups that you don’t know something, you’ll regret asking for help. No follow through on promises or promotions. They just tell you what you want to hear so you’ll do the extra work. If your time sheet is messed up and manager can’t fix it, don’t bother asking payroll to fix it, they don’t answer emails. Management wants everything then and there but rarely give you enough time out of their day to address any concerns you have. This company is a big solid no. They love last second (literally) online team meetings, you get belittled and then everyone is talking about their plans for the weekends. 

I have been for MMS Group since January 2023.  MMS offers a welcoming, diverse and inclusive environment. The workplace prioritizes mental health and well-being, and we have support from leadership that helps me thrive. There are opportunities to lead projects that can help  me grow professionally. It has been a pleasure working with the community we service.  I enjoy working with our families and assisting them in their growth. I've learned to work work with a variety of families with different needs. Everyday is a different day, that is what motivates me, the different task that we work on daily. MMS offers an extensive list of trainings that will help each specific role. I enjoyed working with my supervisor and colleagues. 
The support you receive form others makes the your work environment a pleasure to work in. 

 Corporate and regional are so confusing and don't help, no maintenance and vendors won't come. Don't ask questions they look down on that, teach yourself if the uppers do it differently they'll tell you and then you'll know. The keys were given then everyone left, terrible training, run down dilapidated housing. Regional was everything you don't want over you,  who'll find fault in you and blame you for everything. Some residents were great. Confusion and know one to help. Even the vendors won't come, no pay or slow pay. No maintenance so in essence I did everything, in which regional said was my job. They don't care about you or the residents, if you do you'll fight them all the way. HUD money is what they're after. Just don't apply it was mentally anguishing.

MMS is a fantastic place to work! From the very start, the leadership has been incredibly supportive and transparent. The company's culture promotes collaboration, growth, and innovation, which makes it a great place for both personal and professional development. The team here is friendly and driven, and there’s always a focus on achieving shared goals while maintaining a healthy work-life balance. I also appreciate the opportunities for career growth and the recognition for hard work. It's evident that MMS Group truly values its employees and their contributions.

Top Job Titles	Average Salary
Property manager 5 salaries reported	$69,200 per year
Maintenance technician 1 salary reported	$20.00 per hour
Maintenance superintendent 1 salary reported	$25.00 per hour
Residential property manager 6 salaries reported	$57,873 per year
Community manager 1 salary reported	$20.00 per hour

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