courier

dispatcher

material handler

logistics coordinator

courier driver

MNX, a UPS Company

I did not like this place, it is a glorified call center that advertises as a "logistics career." When I started in 2016 (don't know if it is the same now) when you first started you could only work Friday-Monday (10hours a day) and it was either 1400-2400 or 1600-0200. The office was split in to two different industries: life sciences and aviation. They were only taking applicants for life sciences when I was there.There was claim that if you were there "long enough" that you could switch shifts and/or jobs. 

The desks were grouped together a set of four and there were no assigned desks (except for the few people who expected to be sitting in the same seat every night). You're given a pair of headsets and that's about it. 

Training was terrible. You are separated from the main office and are expected to read training material  on the computer (various SOPs, other basic knowledge of logistics/customs/inventory) even if they did not pertain to you. You would come in first shift and sit in that room for eight hours everyday for two weeks. Some of the training did pertain what you would be doing, but not the bulk of it. The third week you would come out and sit with someone (interfering with their workday) and shadow them and ask questions and receive answers. However the first-shift workers are not trainers, it is not their job, they do not care about it, and they are not good about it. 

Once you "officially" start your third or fourth shift, you have a basic understanding of their EDI system but you are going to be tasked with putting mundane information in to the EDI. You start out with very basic tasks. If the carrier does not input the information in the EDI then you will have to call the carrier/courier. OMG, these are some of the worst people in the world. From poor etiquette to poor phone coverage, you'll have plenty of stress to deal with. I have experienced rude couriers, people falling asleep on the phone, etc. 

Once you gain experience, you will be give more "advanced" tasks on the EDI. Then you will be involved in more "customer-diverse" tasks. For example, a certain bank has expedited/sensitive drops. Even though this task is different and if you remember your third day of training, you'll remember that you'll need to input these numbers that they give you into the EDI system as well as other information. Even though you're they'll definitely be supportive (sarcasm).

Then you'll get to a big part of your job, you are taking delivery orders for companies that provide blood cord services . You are given a script for all three, one is more detailed than the others. However, once you become familiar with the scripts, you can edit the script to flow better (make it more natural than reading a script). The people on the phone here can be the most ungrateful people ever. After you take the "order," you'll set up the delivery in the EDI system and that whole process begins. 

If you are interested in logistics, this may be a good places ONLY if you are student, as they seemed to be flexible to students at the time. However, I would stay away. In addition to a terrible job, coworkers are toxic as well. They are always posting for jobs on indeed. That should be a red flag

When I was there, you could expect to be paid 16-18/hr depending on experience. However, if you have a degree in any logistics related field and are working here (why?) you should expect to get $18/hr. 
I recommend looking else where if you really want a career in logistics or transportation.

I'm experienced in logistics but prior to being hired on at MNX, I had only worked with over-the-road and rail shipments.  The main mode of transportation utilized by MNX is air transport, as we specialize in expedited delivery and there is no faster shipping method.  

There are two different departments a Logistics Coordinator can be hired into at MNX Gahanna - Aviation and Life Sciences.  Aviation deals mainly with the expedited transport of replacement plane parts, typically in the event of a breakdown that could potentially delay/cancel flights if not tended to immediately.  On the other side is Life Sciences (the department I was hired into), which handles the expedited shipment of medical supplies, donor body parts, cancer treatment meds, cord blood and many other types of urgent shipments that have a time requirement that must be met or the consequences could be dire - lungs and hearts and corneas and the like are EXTREMELY fragile and only hold for a short amount of time, so even the simplest of errors could spark a delay that results in a donor missing their chance at a new life or even worse, results in their death.

You are not penalized if you do not have logistics experience.  The SOP used here is very different than other logistics companies so in essence, my prior experience did very little to set me apart from the other new hires, other than it accounting for my understanding of working with a strong sense of urgency and prioritization.

You will get at least 3 full weeks of training before you are released to your actual shift.  Once that time comes, you are basically on your own.  That's not to say your coworkers won't be willing to help, because they are - it just means if you don't understand something, it is up to you to seek out the answers - no one will hold your hand.  If you're the type to "cherry pick" the list and only work on accounts you understand, you won't get very far here.

I started at the beginning of November and I already love it.  The staff are all extremely friendly and helpful and they like to have fun - we hold weekly competitions that result in prize giveaways and I just recently read about their Volunteer PTO program that offers paid time off to those who choose to utilize that time for service work.

I couldn't be happier with the environment and I look forward to many years to come!

Formally worked at MNX as a Logistics Coordinator . In my interview I thought it was a problem solving field, but we really were just a 24/7 call center. The company was partnered with stem cell companies so you answered the phone as if you worked for these companies as well to, talking to new parents. I didn’t enjoy this part because most of the time these new parents would ask questions we had no real answers to. There were some perks of tracking shipments and doing your own billing for customer accounts. Job advancement and weekends off was impossible. The pay for the location was decent but it was just enough to get by, at the time they offered no shift differentials for the people working over nights. There was holiday pay and a decent amount of over time available. 
The culture wasn’t bad a mixed crowd of people who had been there too long and wanted to advance or something new. To young fresh out of college students that needed work experience. I didn’t stay there long 8 months at most because i didn’t want to get stuck there as a guy a trained with told me happened to him, right before he put in his 2 weeks. 

Then a few times a year the corporate office would come in and you did get to meet the CEO. But the company wasn’t larger than 300 employees nationwide from what I experienced. 

Most of the day to day you’re at the phone answering the phone. Even when you get food you come back and eat while on the phone. Great call center job, recent grads just be aware 

MNX (CMH) is a company who really means well. They have a lot of great individuals who work within. I think the company has went from focusing less on logistics and more on being a call center. Which comes with a lot of different variables and doesn’t always come with the best atmosphere as most call centers carry a toxic energy. This change could have something to do with going fully remote but the micro management is at an all time high. So beware of that when working for this company, they put people in supervisor roles who are great workers, but just because you’re a great worker does not mean you will make a great leader. I think the leaders have a hard time seeing what strengths the employees have and placing them accordingly. Another thing is getting a raise is virtually impossible unless you switch shifts or are appointed to a lead or supervisor position but those are limited. I’ve witnessed an employee have all the tools to run an entire department only for them to be regulated to assistant manager after 15 years while having to train the new manager to run the department. So be careful if you’re starting at this company thinking you’re about to work some real deal logistics as this company has simply turned into a glorified call center. 

MNX Global Logistics is a great company to work for. With over 30 years of experience and 100's of years of management and leadership experience I would recommend this company to anyone.

Management is excellent at all levels and throughout the Business Development, HR, Operations and every part of the company I dealt with personally.

Great co-workers that create a family business orientation with the drive of a fortune 500 company that is striving for personal and company success/ growth.

I worked in Business Development and in a relationship based inside sales role. The hardest part of the job is the time it takes to on-board customers due not to the company but the industry based on relationships built over years of service. In short longer sale cycle.

The most enjoyable part of the job was the people who gave so much support to ensure overall personal success thus creating company success. If I had to do it all over, I would not have voluntarily left this company and I would work there again if excepted me back.

Don't apply, run away!
Management is full of people who have no clue & top level leadership is awful! Punch every penny possible to save money they waste on useless stuff.

Do yourself a favor and don't accept a remote job here because you'll only survive a year before they cut you and replace you with outsourced labor. The bottom line is they want to save money so they are now outsourcing US jobs to Columbians so they can pay them less.

Not a bad job if you aren't looking for long term employment however if you want to feel like family or have job security this place is not for you! The job itself was pretty decent and job schedules were flexible when needed.

When I first started at MNX, it was intense but fair. I loved my management team and my co-workers. Everyone was very willing to help. They didn't micromanage or belittle you. This all changed when my department closed. Although i greatly appreciated them saving my job. The new department and management was awful. They micromanaged every little detail. They treated me as if I hadn't already been with the company for over a year. The new management and team leads seemed very fake and were very condescending. This made the job 10x more stressful then it already was and by the end I was walking on eggshells. I would not recommend this place anymore. 

Back when the dept was based in Irvine, the team was fairly new and led by an amazing accounting manager. However, things changed after some changes in upper management, namely a new CFO and Controller. Everything went downhill, people started leaving, new people came in, and they assigned an incompetent Sage consultant as the new accounting manager. Ugh. Between this person and the new controller (who didn’t last long in the role, thankfully), morale was very low. It was better for the team to search for roles elsewhere. Not sure how the Dept is faring in their new location—but anything should be better than those sad, depressing years before the relocation.

I just started with MNX but it feels good.  I work remotely from home and it feels like home! Since the day I was interviewed my manager has been so accessible to me as a new hire and reliable with any issues I have.  When I was told they were going to send me equipment I really wasn't expecting much.  I figured I'd get an OK computer, or headphones to begin work.  To my surprise they sent me a brand new Laptop and New equipment to get me started.  Even when one of the monitors arrived broken, the process to replace it was so simple and smooth.  It's a good job and for a remote position, it seems to be working really good.   

I worked the night shift here for a year. Management was great and the people who worked there were great and I got along with every one of them. It wasn't a complicated job but a lot of the things I did there went beyond what I originally was hired to do. I did warehouse work, operated machinery, did office work, answered phones, data entry and anything else I was up for. I learned a lot of new skills there and so far it has been my favorite job.

Top Job Titles	Average Salary
Courier 1 salary reported	$19.00 per hour
Dispatcher 1 salary reported	$22.50 per hour
Material handler 2 salaries reported	$19.00 per hour
Logistics coordinator 5 salaries reported	$18.90 per hour
Courier driver 17 salaries reported	$18.96 per hour

Working at MNX, a UPS Company: Company Overview and Reviews

MNX, a UPS Company

MNX, a UPS Company Ratings

Popular jobs at MNX, a UPS Company

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected