team member

kitchen team member

produce manager

grocery manager

artisan

MOMs Organic Market

I loved coming to MOM's for work because I was given a lot of freedom in my job, in terms of when I did what tasks and how long I was on the floor versus in the back. When I worked demo, I would come in, see my recipe for the day, print out the recipes for customers and find my ingredients in the store. Then I would shrink all the products I needed for my meal and begin cooking. I would prepare the meal and sample it, often preparing a second helping of the meal, for the next 6 hours or so. Then I would clean up my area and write a demo report on the day- reactions to the products, how many were sold of each product I highlighted, how I felt the demo day went, etc. If I had extra time, I would research new recipes that I wanted to cook on my "free day" which was one day each weekend when I could make anything that I wanted to make. I also worked customer service. On these days I would clock in, and if it was the morning, I would make coffee for the day before going to the customer service desk. Throughout the day I would work the bread counter, pick and refill samples throughout the store, record comments I heard in the floater log, keep the area clean, show customers around the store, and make suggestions about different products. I would also answer the phone, help with bagging at the check out lines and wrap the baked goods and breads when they were delivered. Both jobs were different and very fun. For me, the more I have to do and the most fast paced the environment is, the more I enjoy myself. I LOVE being busy!

I learned so much about produce and alternative grains from working at MOM's. I made friends with so many different types of people, whether they were fellow employees or customers and I learned a lot about healthy living from some of the die-hard customers. I learned a lot about produce from the produce manager. I developed a friendship with the buyer and learned about buying for a store. I would constantly visit the wellness department and cheese department to learn about their new products as well. My goal was to learn as much as possible about the organic industry so it would translate into other jobs. I was already extremely passionate about eating all organic and eating healthy foods and working here furthered that passion.

The hardest part was the conditions I had for cooking in and the boredom that would occur when there were lulls in the store. Because my job was mostly to hand out food, when no one was there, I would end up trying to fill my time with helping customer service, facing the store, stocking the shells, etc. but then I would be reprimanded for leaving my post. It bothered me that the managers preferred me to do nothing, rather than help with things that needed to be done.

I thought the managers did a great job, they were helpful, they listened to complaints, they were knowledgeable about all the products. My only issue was that smoking was tolerated and the management and many other employees often smelled of cigarettes. I do not think smoking should be tolerated in a health store environment, so this was my least favorite thing.

This is one of the better places I've worked at, but it's not perfect. Unfortunately, working with the company went from fantastic to terrible in the 5-year span I worked there.

I started as a cashier (as you do), moved to stocking after a manager questioned what I wanted to do at the store, and worked my way up to grocery buyer and specialist. I'll say it's definitely a great place to find experience in other areas of grocery work since my past employers typically stuck me in a place where I was good (but not necessarily happy) and never allowed me to try other things. Mom's is pretty flexible about hearing you out and putting you in other departments you're interested in. And if you're in school, they're willing to work with your school schedule.

Unfortunately, since it's a small company, they started a lot of cost-effective policies that basically overwork everyone without any extra compensation. By the time I left, I was doing the work of a grocery manager but because I didn't have the title to go with the work, I was payed the same as the rest of the "generalists" in the store. 

My co-workers were, more often than not, absolutely fantastic. Most of the managers I've worked with were some of the best I've ever had, but a couple years back they introduced a new training programs for MITs and started shuffling managers and MITs around to different stores so there's no point in building up loyalty and friendships because that manager you connect with could be shipped off to another store with little notice. 

Ever since Covid, they also enforced a new policy in which an associate has to spend an hour outside the store fetching carts from customers which was all well and good during the peak of social distancing (and when we had temps), but now all the stores are perpetually understaffed (which, by the way, the higher-ups are fully aware of) so every hour we lose some good labor on someone just idling outside even if it's not particularly busy. Even pregnant and elderly associates were subjected to this.

Ultimately, I left because I moved out of state, but that company really didn't make it worth sticking around for.

Tl;dr: Very good place to start and build up a decent resume, but not worth climbing up and staying for the long-run.

You’re not appreciated for working hard. Raises were given in a biased manner and favorites were picked. Managers were unstable emotionally and incompetent; they regularly crossed boundaries and there was little to no repercussion. When I first started, the company really made me feel like I was working under virtuous pretense, and that the company had strong values that they upheld. The whole “environmentally friendly” thing is a whole facade. I regularly saw compost and recycling end up in the trash, while under supervision of management. This was only the tip of the iceberg. The kitchen wasted so much food, water and discarded a lot of plastic. This was of no fault of the employees, the systems in place were just extremely dysfunctional. For all the good that they genuinely do for environmental purposes, they off-set it by all the things they do that contradict it. Also, so many of the products are wrapped in so much plastic. All of the group trips that were promised during orientation never happened. In my over 4 years there, there was maybe one or two outings; which were very lackluster. Managers were moved around at will by central offices, with no say. If they didn’t want to move stores, they were punished and shamed. Towards the end of my tenure employed, there was a new member of management every 2 months. When a turnover rate is that high, you know there’s a lot wrong. In my time there, every single one of my co-workers and fellow managers left for the exact same reasons.

As for the positive, I will say that I met a lot of great people in my time there. Co-workers and some managers were awesome to work with, and at times there was a great sense of camaraderie. Let me specify that this sense of camaraderie wasn’t fostered by the company; I believe it was because the company’s “virtues” and “values” it falsely portrays attracted a certain type of like-minded and down to earth person. Don’t apply here if you’re expecting this to be any different than working at a typical chain-grocery store. This is just like any other corporation, their main focus is profit, and they’re willing to exploit their employees unapologetically under a false facade of virtue, morality and integrity.

I started working when the pandemic hit, so I didn't know what the job was like before, but my coworkers were very welcoming and helpful. It was a fast-paced environment, but that was no concern of mine as I do well in them. When I had an issue, majority of the time the manager-on-duty would be quick to help. I was a respected part of the team, and felt I could talk to my coworkers about anything. Unfortunately, a few months into my employment, my coworker and I started to have some issues. The problem didn't start at work, but it was brought to work, so eventually the managers had to get involved. Said coworker and I knew each other before working together, so the issue was very personal. I started getting extreme panic attacks at work because the environment was so hostile with the coworker. I proposed a solution that would have worked, but management refused to consider it. The only thing management was willing to do was mediate a meeting. Well, we already got professional help outside of work, and it made things worse, so no, a mediated meeting was not going to magically remove this problem for management. This coworker knew all the different ways to get to me, and admitted to purposely doing them to hurt me (of course the coworker lied to management saying they had no clue what I was talking about). As my mental health deteriorated, I would even get severe panic and anxiety attacks from just seeing me and the coworker working at the same time. I informed management that if nothing was going to change, I would quit. All they said was "you gotta do what you gotta do". So I left the job, found a new one that I love, but still can't believe the coworker who made my life terrible is still working for the company and there were absolutely no repercussions. It's as if the problem never existed or that when I left, the problem did too. When I watch new-hire trainings on harassment, I think back to this job and regret ever trusting management.

I worked at MOM's Organic Market for 4-5 years. I started as a cashier, then worked bulk, then the cheese department, and then I i became a buyer and receiver. 
I would say in general, all but one of my managers weren't very encouraging. When I've asked about professional growth, I had quite a bit of the managers scoff at the idea that I could be a store manager. 
I will admit the pay was pretty good. The last manager I had basically told me I make too much money for the work I do so he gave me additional work (and gave me a write up my last week of employment for "incompletion of tasks"). 
I've had instances where the store manager on duty (the son of a naked lunch employee) could not handle aggressive customers so I had to step in and do the management duties. I've had multiple instances where I was left in charge because all of the managers wanted go to out for a group lunch. 
I've had multiple managers in the Grocery Department, most of them were good people. My last manager was very passive aggressive. I mean understand why, the Grocery Manager does get a lot of complaints from upper management. I would say out of all of my managers, the last one was the least encouraging. 
For the most part my experience was meh. I loved my peers, I loved the managers that did tell me I was capable of more. I absolutely hated the people that brushed me off and I hated that I kept getting passed more better opportunities so that their family members or people they were sleeping with could get the leg up. So basically, if you're not sleeping with the manager or related to them, you won't move up. 

A typical day at MOM's is standing on your feet for 7.5 hours, lifting heavy and unwieldy objects, and dealing with entitled customers. I am fortunate that my coworkers are amazing and they are my favorite part of this job, but unfortunately, due to the high stress low reward aspect of this job, most everyone I started this job with half a year ago are now gone. 

Management is meh, neither amazing nor terrible. The workplace culture is what can only be described as "toxic positivity". The company/management pretend to care about those they employ, but actively do things that show the opposite. They send out surveys about how we are as far as mental health, physical health, etc, but don't actually care about how their work environment is affecting those things.
 
The hardest part of the job for me is the physical aspect, though. I feel like I'd be more positive about the job if I were not constantly in pain. The floors are concrete, and we stand for our entire shift except for our 30 minute break. There are no chairs anywhere except the break room in the very back, making it nearly impossible to sit for a moment on a slow day, and actually impossible on a busy day. Pair constant standing with constant lifting of very heavy things, and you get a job that is not very friendly for those with physical illnesses/disabilities.

If you are young and able bodied, this may be a good job for you. If you are older and/or disabled in any way, I don't recommend it.

What is the best part of working at the company?
The employee discount, benefits and overall culture with fellow TEAM MEMBERS.

What is the most stressful part about working at the company?
Working at MOM’s Organic Market felt less like being a trusted employee and more like being treated like a kid. The no-phone policy is extremely strict — you’re not allowed to have your phone on you at all, which honestly feels stricter than some government facilities. It creates an environment where employees feel controlled rather than respected as adults who can manage their responsibilities.

On top of that, the pay doesn’t match the expectations or workload. For a company that markets itself as ethical and progressive, the compensation is surprisingly low compared to similar grocery stores.

What concerned me the most, though, were the food safety practices. There didn’t seem to be clear structure, consistent standards, or well-defined SOPs in place. For a grocery store that prides itself on quality and organic products, I expected much stronger systems to ensure food safety and accountability.

I really wanted to like working there because of the company’s mission, but the internal reality didn’t match the image they present to customers.

What is the work environment and culture like at the company?
I really wanted to like working there because of the company’s mission, but the internal reality didn’t match the image they present to customers.

What is a typical day like for you at the company?
No clear structure — lack of confidence and communication with management.

What is the best part of working at the company?
The coworkers were generally awesome people. You could get free food. 

What is the most stressful part about working at the company?
The management and the way they restructured everything. Managers are made to move around constantly. It's understaffed. Upper management gaslights and lies like no other. It's no different from working at any other conventional grocery store but they front like they're doing great things for their employees and the environment when they're actually money hungry capitalists like every other corporation. The environment became extremely toxic and stressful. They have fired a ton of people who actually tried to do their jobs with pride and integrity. 

What is the work environment and culture like at the company?
Terrible. It's toxic. They spew a lot "mindfulness" jargon but they create an unnecessarily stressful environment. It feels like it's upper management against store-level employees. They move people around to different stores like they're pawns in a game with no regards to how it affects them. It used to be a great place to work but they have restructured the company to make as much money as possible with as few employees as possible to do the labor. 

What is a typical day like for you at the company?
Stressful! I screamed in my car at the end of every shift for the last year that I worked there.

Mom's tries to sell itself as a progressive and environmentally-friendly place to work and shop, and in many ways it is.  What many people may not know, however, is that in general the company favors fantasy ideologies over sound science and logic.  For example, no GMO products are allowed.  GMOs are often associated with pesticide tolerance and corrupt companies like Monsanto as if that's all they are good for, but GMOs are a major part of the solution to climate change and world hunger.  Mom's ignores this reality and outright bans all GMOs from the store.  Mom's also sells a lot of supplements that advertise health benefits which are outright lies.  Examples include homeopathic remedies (placebo pills) and expensive organic vitamins (they are no more effective than regular ones).  

Mom's does sell many great products such as sustainably harvested fish and all grass-fed beef, but you can get these products at many other places too.

As an employee of about 4 years, I realized over time that I was surrounded by coworkers who genuinely cared about the environment, but were too caught up in ideological fantasies.  I worked with many people who believed in bogus conspiracy theories or other crazy things like eating raw meat is healthy (not kidding).

If you really want to make a positive difference in the environment, go to college, join a public organization like a park, or become a farmer.  I would not recommend anyone work at Mom's.

Where to begin. Many of the longtime strong leaders and employees have left or are leaving within the past year. Morale is low throughout the company. The owner of MOM's is a good guy, however I don't think he knows what is going in the stores. 
A very cold corporate feel has taken over. Seems like "Yes Men" are valued. The job is very store specific, meaning some stores run better than others. The job itself is exhausting at times,  the physical aspect and dealing with the customers who generally are high maintenance. The squeeze is being put on more and more from the Central Office. Policies are purposely wishy-washy,  all used as fear tactics to intimidate you. The fear tactics have really ramped up within the past year. New policies are made, abandoned, then brought back. Be very careful of who you trust and who you develop relationships with. Be aware of falling out favor or not being in the circle of the chosen ones.   If you become a black sheep, you will be accused of fake issues and gaslit. Have your head up and your eyes open. Stores are encouraged to have a more robotic feel. Large personalities are being discouraged, when they used to be embraced. Things are changing at this company fast. 

Top Job Titles	Average Salary
Team member 40 salaries reported	$17.19 per hour
Kitchen team member 11 salaries reported	$17.41 per hour
Produce manager 37 salaries reported	$22.43 per hour
Grocery manager 20 salaries reported	$61,250 per year
Artisan 2 salaries reported	$15.00 per hour

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