general manager

environmental technician

entry level maintenance technician

project manager

field technician

MPS Group, Inc.


Reflecting on my time with the company, it is clear that my role as an account manager has been a mix of highs and lows. The company touts a culture of innovation and customer-centric values, and while there have been instances where these ideals are upheld, the reality often diverges from the promise.
Positives: The collaborative environment is one of the company's strong points. Working with diverse teams from sales, marketing, and customer support has been enriching, allowing for the exchange of ideas and strategies. This interaction has not only enhanced my skills but has also contributed to some successes in client retention and satisfaction.
Challenges: However, the company's rapid growth seems to have come at a cost. The pressure to meet sales targets often leads to unrealistic expectations, resulting in a high-stress work environment. The support structure for account managers is lacking, making it difficult to address client concerns effectively and promptly. Additionally, the emphasis on quantity over quality in account acquisition sometimes leads to strained client relationships.
Areas for Improvement: The company could benefit from a more balanced approach to growth, prioritizing sustainable relationships over sheer numbers. Enhanced training and support for account managers would go a long way in improving both employee morale and client satisfaction. Furthermore, fostering a genuine culture of innovation, rather than merely marketing it, would help in retaining top talent and delivering on the company's promises.
Conclusion: While my experience as an account manager has equipped me with valuable skills and insights, the journey has been marred by significant challenges that hindered my ability to fully thrive. Moving forward, I hope the company addresses these issues to create a more supportive and effective work environment.


What is the best part of working at the company?
The opportunity to learn  and become a great leader and team member. I enjoyed the flexibility of working throughout multiple buildings and perfecting my craft, weather it's on the forklift or just training others to help bring them up to speed so they can become an asset to the team and make the job easier for everyone. 

What is the most stressful part about working at the company?
People not wanting to account for the short coming of the team especially if everyone is supposed to be working together throughout all shifts because we're all doing the same job.

What is the work environment and culture like at the company?
If all the equipment is running properly the day can go by smoothly, but if there's issues with the equipment and we're short handed then tension may arise in the workplace based off frustration because of the excessive workload. 

What is a typical day like for you at the company?
After I clock in I greet everyone in the am I usually know exactly what I need to do for the day based off the work I have done the previous day unless something else comes up that's requested of me by a manager.

MPS Group, Inc. is big enough and growing fast enough to have job opportunities, promotional activity but small enough that you can have impact in any current job across several functions or roles.

The different parts of the business are really different from each other (Paint Booth Managers in GM or FCA; the people who travel for work -IFS doing water blasting/industrial cleaning and the Resource Managers at companies - ESG doing waste management project work or the techs collecting trash/recycling, or the people in Ohio just at AK steel doing industrial cleaning or maintenance work).

People who don't know about jobs don't look at the company web page where the jobs are almost always posted.  

Hours can be long.  Industries expect MPS Group to be there on holidays and sundays (when they are not working MPS Group does a lot of industrial cleaning work).  Corporate office is M-F work.

The culture is work hard then work harder but the people have a lot of fun and are considerate of each other for the most part.  Pay and benefits are fair.

What is the best part of working at the company?
Employees worked together and trusted each other. This highlyly impacted performance and provided a pleasant work environment.
I always felt that the team leaders were highly skilled and did what was required. The supervisors too for the most part. But many times it seemed as if the various shift supervisors were not in the same page. In my opinion I figured that more time, effort, and direction should've been geared towards the different team leaders and the different shift supervisors  spending a little more time discussing goals etc. 

What is the most stressful part about working at the company?
As a booth cleaner in GMS paint shop the booths had to be done quickly and precisey. At times this would get hectic because there were various team leaders & trainers and each had their own specific way of doing the job. Ergo it was required to adapt to each supervisors way of performing certain task, and the crew would often be forced to perform to their different standards.

As a management staff worker, you are subject to "at-will" employment, which demands that you exceed the standard 40-hour workweek without any additional financial compensation. As a salaried employee, you are expected to work beyond the standard workweek. Should you be unable to meet the 40-hour requirement, your employer will require you to utilize your vacation time or file for unemployment benefits to cover your hours.

While the job may be deemed suitable for a beginner's career, it is not a long-term career option. The company does not value its employees, regardless of their salaried or hourly status. I do not recommend employment with this company, as there are numerous other organizations that prioritize their employees' well-being. Despite MPS Group's claims of being "one team," you will soon discover that you are disposable once the company deems you no longer necessary.

Company has a terrible culture in regard to information sharing and training.

Company's idea of reqarding its most talented and hard-working employee's is to pile as much work on them as they can handle and to give them work that would normally be completed by a higher level position.

Even when employees show their ability to successfully complete these higher level tasks, management and leadership does not offer or want to discuss title advancement nor compensation increases.

For employees that have a very light workload and are known to have free time available and could be assisting in other area that are in need of additional resources management looks the other way.

No communication, no real advancement options, good place for mid level position if looking to learn higher level tasks and responsibility to take elsewhere.

You will probably never be able to advance, because the jobs are never posted on the internal site. However, you will get an email about this new person joining the team. As a salary employee, you only get paid 40 hours, but required to work 48-50 hours. So, that's an extra 10 hours you never get back or paid for. So that's frustrating. Then you want to take vacation days, just for a manager to tell you to switch with another employee or "why can't you just schedule your stuff on your off days?" I'm asking for vacation days for a reason. 

Also, they hype you with so called training for another position, just for them to hire another person for the job that wasn't posted for you to apply. They brought this new person in while I was on vacation and was told that since I didn't answer any emails while I was on VACATION, it didn't show I was good fit for the job. 

However, if you find your way to work at the headquarters, it might be better.

I’ve been here a 1.5 years and it’s been a big mistake to be here. Expect to work at least 48-56 hrs a week if you supervise the janitors (Caravan) and only get paid for 40. They tell you that you get a yearly bonus to make for the OT, but that $3-4K is not definitely not enough to compensate for OT worked. 
Another thing, you are supervising another company employees, so it’s hard to discipline or anything of the nature. Caravan employees get mad at you when Caravan messes up their check, and you have to explain to them, we only approve the time, not the amount. Caravan messes up a lot on checks it seems, so someone always fussing in your face about it. 
Turnover is high with supervisors in the janitorial part, because no wants to keep working for free, so we always run short, and forced to cover (understandably) but who wants to work 6-7 days 12 hours a week and only getting paid for 40 hrs? That’s gets old quick.

Not a bad job actually. The work itself is sooo easy!  But the work culture is like being in high school detention for 10-12 hours a day 6-7 days a week. Company lacks vision, leadership and ability to become a modernized workforce. They just hammer into your head that nothing and no one is as good as the good old workers from back in the day BUT have no clue on how to build people up or improve work environment to make better employees. Management is devoid of educatio, training themselves and aren't really that smart. But the worst part is the hourly staff. Losers for the most part.  Only 20% are decent, hardworking folks with a brain but all of them are stuck, can't/won't get better jobs.  The rest are unmotivated, complaining underachievers that just...moan and groan because they have nothing better to do.  Great job if you don't deal with drama and just want a paycheck but you HAVE to ignore everyone.

Enjoyed the work.  Alot of A/R research.  Work was very busy.  Always something to do. The work environment left much to be desired.  Alot of pettiness and cattiness.  It seemed to be allowed instead of nipping it in the bud. 
Supervisors /managers needed more people skills.  One dept I felt very appreciated but moved to another where I felt taken for granted.  It all depends on who you work for as to how the environment affected you.  In the MPS side, I was appreciated and felt like I was an asset.  I would work in that dept again.  It was a positive environment. The special counsel dept treated you like a child.  Was extremely negative atmosphere with a lot of pettiness and jealousy.  Also, micromanaging that was unnecessary.

Top Job Titles	Average Salary
General manager 9 salaries reported	$16.45 per hour
Environmental technician 3 salaries reported	$17.50 per hour
Entry level maintenance technician 1 salary reported	$17.00 per hour
Project manager 2 salaries reported	$70,000 per year
Field technician 1 salary reported	$18.00 per hour

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