records specialist

area supervisor

medical records supervisor

medical records coordinator

site supervisor

MRO Corporation

Please listen to the comments warning you not to to apply, it’s all truthful, there are many different locations, all with the same story, there are more negative comments then positive, I wish I did research first,   Just Don’t Do It!!!!  Management does not care about the employees, your just a seat filler, they have a very high  turn around rate for a reason, which is provable simply by looking at the continuous job openings they post. Mind you some facilities  are quite small, maybe a max of 5 people and those chairs constantly are vacated and refilled. They will make your time with them awful if they don’t like you, (you have to play high school and always stay on their agendas, if you want to be able to do what you want, such as take a phone call for an hr, just leave, and go home without permission or knowledge during work hours, with no repercussions, work mega OT even in a position that you weren’t hired to work in, because the supervisor doesn’t like the employee in that position,  (oh, and supervisor will intentionally make it so you fall behind in work so she can give the friend “justification to work OT”  to the DM, and the DM who is supposed to help you, (mind you, you’ll never see the DM after your interview but maybe 6 times in a year, she never gets to know you for who you truly are)  just laughs at you when you complain about it  and says” well you can’t lose something you never had” when you tell her your losing out and really need the OT too.. They refuse to pay unemployment and will make fictitious lies and stories to write up to build a case against you or break you until you willingly walk out.  The supervisor position is simply a title, they have no supervisory training and no training skills to help you learn your job, basically you train yourselves and are expected to know the rules by watching learning videos that are completely opposite of what you actually do, and threaten you that you’ll be fined if you mess up, although there are absolutely no written policies and the rules change DAILY, if you listen to the Sup or the DM you must document because if they give you wrong information they will bold face lie to higher ups to cover their bums, and you will be the one to legally be held accountable  They will attack every word/move you make with no regard to how  bullying effects people if they don’t like you. This is a very easy job made incredibly difficult by the supervisors and district managers. This is by far the worst company in the medical community you could work for. They should be ashamed of themselves, they aren’t in the business to help patients get their, in many cases, life saving medical records, they don’t care one bit about the patient who they are supposed to be doing this work for, nor their employees who care more about what’s best for the patient, and not the numbers and politics, if you don’t want to go back to high school stay away, if you want a professional job, and you have morals, your own opinions and values that align with making your patients #1 and your coworkers your teammates and  not enemies this IS NOT THE PLACE FOR YOU!!!

You don’t know what you’re signing up for until you actually get in there and start doing it. You also will see there are no bonuses provided except your annual and please do not expect no more than 50 cents, their PTO is garbage(3 hours a check, only 6 hours a month, 72 hours yearly if you DON’T get sick and have kids that get sick), they don’t give you breaks otherwise it counts against your productivity and they will ask why you didn’t release a record for a certain amount of minutes. The lunch is only 30 minutes, the work is beyond mundane and repetitive. You will get burnt out !! They post job openings all the time but If you’re an ROI specialist, it’s not going to qualify for you and you will begin to learn there is no room for growth as they made it seem. The managers are probably more miserable than the employees half the time, they discuss employee matters with other employees. They do not recognize Juneteenth as a national holiday which raises your eyebrow if you are of color, you will never hear how you did a good job, they only have meetings to tell you where you failed at. You don’t get anything for Christmas but some trinkets you will probably end up throwing away because they have absolutely no use or monetary value. They do offer unlimited OT! But you make so little, it just defeats the purpose. It’s basically a tunnel with no light at the end, the requests will never stop or even be caught up on and it’s just a dead end job I promise you! And that’s including those on site/area managers. They are barely making more than the specialists and they only make about 15/16 so do the math! It’s not worth it, it’s a stepping stone job, that certification they offer means absolutely nothing either so don’t let them hype you on that one! This is not a place to grow!

As a Release of Information Specialist with no college education, having this job has been great. However, starting out with MRO was a little rocky as I was brought in as a temp while the company was expanding a lot about 4-5 years ago. Management wasn't the best since I feel like a lot of people were brought in, in such a short period of time and adjusting took a bit. I was moved to a different team a few years ago and I couldn't ask for a better workplace environment. The supervisor and senior I've been working under have been excellent. They are quick to help and keep the team up to speed on the changes that are inevitable with the type of work we do. I have had no issues with needing to step away for personal reasons and working from home has been so beneficial to a positive work/life balance. Bonuses have been a huge plus with the Beta program as well on certain clients. I am HOPING a few years down the line I can say the same about MRO, but there have been big changes that have already had an impact on our workload and that change is Auto Retrieval. This past year has been the worst it's been since I started with low periods, but we have been toughing it out and getting through, but I would hate to see this AR tech take over more and more clients to the point where there has to be cuts to the workforce. I really enjoy what I do at this company and the benefits I get out of it so I am hoping things get better. 

There was not enough training. I learned the job through trial and error. The trainer discussed non work related topics during training. 

A typical day consisted of being assigned a client and a queue. The work load wasn't fair. Complete rat race. The work was first come, first serve which could make or break your metric goals. 

Only one supervisor was helpful. The other supervisor was mean spirited. 

Management and (favorite) coworkers made the job hard. The leads and management treated every question as a stupid question or misinterpreted your question, therefore you got a stupid or incomplete answer. You're also chastised and embarrassed in a group setting. Better off figuring out the work yourself.

The pay was not enough for me stay any longer than I did.  Fast food restaurants pay more than MRO. 

Can't speak for all locations but this location had a lot of gossip and unnecessary/ inappropriate conversations on the floor during work hours from the manager and supervisors. Very distracting and uncomfortable especially when they are talking about employees that are not there (or quit) to defend themselves.

Incentives are non existed unless you're a favorite employee. 

*Please get certified/ licensed through the state (not MRO) and go work somewhere with higher pay and less toxic energy. *





What is the best part of working at the company?
Flexability..that is about it! 

What is the most stressful part about working at the company?
Management, high unrealistic quotas that need to be 100% accurate no room for mistakes or errors, back stabbers, lies, not management support, not help with anything, no meetings ( they are always canceled), no praise, feel like a number, no recognition, no raises above 45 cents yearly (that is the highest you can get). System always down, does not sync and you are held responsible for not making quota and questioned why you did not do anything for hours. Questioned why your computer is at idle to long. Must be in the click!

What is the work environment and culture like at the company?
Stressful, feel belittled. Afraid to ask a question because you are rarely given the answer , you are left to find it yourself. Everyone is out for everyone. There is no moving up in this company. 

What is a typical day like for you at the company?
Typical day is forcing my self to log on and start my day at this dead end job. You are here for management only. It is monotonous, tedious, and will develop carpal tunnel. You are expected to use your own phone for all calls out to patients, providers etc... and patients. You supply everything you need if you are remote.

The Pros of being in the field was that you went to the same facility and got to know your co-workers and patients. The cons were that MRO would give you policies and procedures to go by for your job but would bend them if the facility manager wanted something different and that could change on a daily basis. I was hired along with a couple of other people and walked into a place that was just starting with MRO and everything was at least a month or so behind making it a priority to get it done so the training was learn as you go. Giving the new employees two weeks and if they weren't up to par they were let go and whoever was left was told they were being watched so pick it up. The pay and benefits in the field were not good with the amount of stress and responsibility this job requires. The health benefits were awful and there were no employee incentives. The only way to get ahead with this company was to fit in and when management was in town they stopped in to see staff but mostly wined and dined the facility management. You felt like you were not part of the whole team in the medical records area which seem to cause animosity with facility employees and MRO employees.

While with MRO I was promoted multiple times in under 2 years so there is certainly room for advancement with this growing company. However the management showed little to no respect for my future outlook and even went as far as to use my age against me, stating I was too young to care about something like 401k matching (not offered at all). If you have the opportunity to work for this company in the corporate office (King of Prussia), take it! If you're in the field, you'll probably feel like you are more a part of the health system you're working at and MRO is just cutting your checks.

Most enjoyable part of the job was the holiday party and the coworkers- no field employees are invited to this though.

Hardest part of the job was the travel and trying to prioritize client demands or prioritizing the clients themselves.

During the interview, they tell that by 3 months, they want you to be at "80% productivity." What they don't tell you is what that means. You're expected to be able to read through 150+ documents a day (some documents can be 10-20 pages long), checking for HIPAA compliance and deciding if it's billable or non-billable. Mentors and supervisors alike love to update you daily on yesterday's final number and remind you that you are not meeting the quota. Expect one-on-ones if you aren't up to snuff. Expect them to look at the time it takes for each request and in-between each request. They would also tell me to direct my questions to a specific person, scold me when my entry ended up being wrong DESPITE having asked, and then tell me to ask someone else going forward. They want both quality and quantity, but you cannot have both and mistakes in ROI are costly. This was easily one of the most demeaning jobs i have ever had. I was worth nothing more than my daily output.

This is a great place to start for someone trying to start a career in the Medical Records field. However the hours are not flexible enough, the pay is not good enough for the amount of stress that people endure onsite, people are always expected to switch facility locations at very short notice, coworkers engage in a lot of gossiping including supervisors, there is no supervisor/team lead onsite therefore when you need help in any kind of circumstance they are either hard to get into contact with or are too busy to help you with a difficult patient. There was not a designated lunch area onsite, to sit down, eat, and take a break, therefore you end up working during your lunch. If someone calls out, you are expected to work onsite by yourself and cover the job responsibilities of yourself and your coworker.

Work Life: Depends on what account you work, it can be stressful and tedious. Repetitive. Management makes the work harder than it needs to be. Different 
goals and metrics per account.  You have to figure most of the work and technical support on your own.

Management: The managers are only managers because of who they know(or related to!) and not what they know. Same applies with promotions. Depends on if you're liked or not. Only a few willing to help. You will get 5 different answers for the same question.

Pay: Underpaid. You are asked to do too much for little pay so, act your wage! 

Favoritism is strong with this company. The "new" incentive program is a joke and unfair. Their metrics is bogus, unfair, and unrealistic. 

Note:
If you think you are a "CRIS" think again. Your "certification" WILL NOT BE recognized outside this company! You have to be certified through AHIMA NOT AHIOS to be a Certified Release of Information Specialist. You won't even receive a certificate of completion from AHIOS for the test given by MRO. 

Get your experience and goooooo!

Top Job Titles	Average Salary
Records specialist 25 salaries reported	$18.65 per hour
Area supervisor 2 salaries reported	$59,500 per year
Medical records supervisor 3 salaries reported	$50,000 per year
Medical records coordinator 26 salaries reported	$17.25 per hour
Site supervisor 1 salary reported	$52,530 per year

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