assembly technician

builder

customer service representative

mover

dispatcher

MSS, Inc.

I started working with MSS rough 2 years ago, I found the position because one of my friends worked for MSS. Hearing them talk about MSS and how they treat their employees and the type of work they do I knew I wanted to become part of the MSS family. Making, the career switch I thought was the scariest thing I would ever do as I had been with my previous company for 11 years. But as soon as I started, I quickly learned that MSS culture was something that I wanted to be a part of. From the very beginning everyone was very friendly and welcoming. When they told me in my interview that it is a big family they were not lying. Everyone is so nice and always willing to help and answer questions and the management team truly cares about their employees. MSS believes in work life balance and taking care of yourself, and they have proofed that to me several of times. MSS takes care of their employees and make sure you are valued, and your voice is heard. Being in the Customer service coordinator role always me to use my many years of experience in customer service. It is a lot of multitasking and being organized. But they took the time to teach me everything that I needed to know and how to use the systems and being able to navigate through the systems. You have continued support even after training, so when you have questions or need to confirm a solution on how to handle a situation everyone is willing to help. You never feel alone and have many different support options to be able to handle a situation that may come your way. A typically day in the customer service coordinator role is handling admin work by checking your orders from the day before and the days coming up. You are making sure that these were completed or are ready to go for our technicians when they arrive onsite. You are speaking with the customers, movers, technicians, and internal employees to ensure that everything moves smoothly. You are handling quotes and helping movers with pricing, getting all information to be sent over to get a new order set up. You are helping the technician’s get authorization on items that need to be added to the order. You have many different hats that you wear but your goal is to help the movers ensure that the customer has a smooth transition while they are moving.  I have not been with a company that truly cares for their employees the way that MSS does. I know I made the best decision joining the MSS family and can not thank them enough for giving me this opportunity.  



While it is a good company overall and the Hughes family really cares about the company, there are way too many issues within. 

My first 3 years of working there, I had a team leader who screamed and embarrassed me everyday in front of other employees. Upper management knew what was going on and did nothing because this team leader had been there for over 20 years. I finally was able to transfer to another team with a great team leader who reinstalled my faith in the company.

There is way too much personal drama with inter office relationships. The director of customer service was having an open relationship with the director of operations while both of them were married to other people. It created unnecessary drama within the workplace but again, nothing was done because both employees worked there for over 10 years. I guess depending on how long you’ve been with this company, you can literally do whatever and behave however you want with zero repercussions.

The work/life balance is great and they are super accommodating with personal time off but the compensation is not good. I didn’t get a raise for 3 years.

The job is tough, especially in the busy summer season. You are expected to basically bend over backwards for the move coordinators who are usually downright disrespectful to those of us in customer service. 

The service technicians who are on the front lines get treated terribly and are guilt tripped into accepting jobs even when they have a full schedule and are working 6 days straight.

All in all, if you’re working within the actual office departments, I would still recommend this company but if you are a service technician looking for work, I absolutely DO NOT recommend working for MSS.

I worked for MSS over a year. My coworkers were the best! I enjoyed my time there. 
Great family owned company that truly cared about its employees. Thats why most of the people have been with the company over 10 years. 
Good pay and awesome benefits. Insurance starts right away and they give you 100% of your HSA upfront, which is rare to say the least. I've never heard of a company that does that. 
You get a bonus at the end of the year and usually 1 or 2 during the year. Pay increase after 90 days and once you survive a year. I say survive because the summers are crazy!  Its their busy season and it was...extremely busy and very stressful. I was taking back to back calls all day long. By the time I ended my shift I was exhausted. In the off-season the workload was much lighter. 
My position was working with the techs in the field. It had a steep learning curve but their training was excellent. Everybody works as a team and I never feel unappreciated. They have a box for one of the NHL teams (I don't remember which one) and every now and then they offered seats to a game or concert-free of course. 
Without a doubt the best company I ever worked for. 


I truly feel an authentic and impactful family type culture in all aspects of the business. At the office, there are consistent events and recognition. There are opportunities to enrich the community around and give back as well. These go a long way in making you feel included and that you matter as an individual. 

The upper management is extremely approachable and will answer any question you ask. They will give you an honest answer and that level of transparency is appreciated. I truly feel like my voice matters and makes an impact whether it be for business decisions, revenue opportunities, or IT enhancements. I came from a previous job where I was always "On Call" and here I am able to clock out and have work life balance. 

The expectation is to handle your area with excellence and timeliness. This might not be for everyone but it creates a fast paced environment with variety and it makes the day go faster. I feel a sense of accomplishment each day handling all types of work.

My team rocks and my manager is great too. I like what I do, and I think this company is amazing. In Customer Care we help each other out so we can succeed as a team. I always feel comfortable asking questions if I don't know the answer to something. Conversations with customers or movers can be challenging, but who the heck wants to go through life without any challenges!? (No mahm, not me)

Started everyday with all the leads complaining about there work from yesterday.  Was told by my manager who i was going to work with.  Loaded the truck up and drove to the job, most of the time 1 hour or more away. 

What I learned not everyone should be a manager,  and not everyone should move up in the Company just because they worked there for x amount of time.  

Workplace culture ..... there was none.  

Hardest part of my job there was trying to fix stupid.  I tried to help educated some co works.  I also tried very hard to make light of every   negative situation. 

The most enjoyable part of my job was when I help the customer move into there house.

As an intern here at MSS, I was given the opportunity to learn and develop my skills as a professional throughout the course of the summer. I was definitely kept busy and given real, impactful work to take on. My manager allowed me the flexibility to approach projects and assignments with creative liberty and entrusted me with work that held significant value. 

The culture as MSS is unified. Everyone is welcoming and genuinely cares for one another. The HR department even held an event called the "intern olympics" to allow us interns to bond with one another and to have fun throughout the summer.

Overall a fantastic place to work!

The company is chaos. One department often doesn't know what the other is doing, clients are unreasonable, many subcontractors are difficult or unreliable. 
Management is laughable, no real accountability with ANYONE here. 

There were frequent free lunches, catered meals, free snacks, etc but that didn't make up for the clear lack of direction from leadership. 

Training was a hot mess, no guidance or actual instruction to be seen then following training you are told, "ok, now go figure it out!"

MSS. Ins is a great opportunity for an entry level internship. It gives exposure to a few different career paths depending on your intern role, each that have different qualities to prepare you for the future. A typical day at MSS is not filled with high tensions or pressure, for the workload and company culture allows for the interns to feel comfortable. The management at MSS want the interns to have a balanced fun and educational learning experience and they work hard to attain this. 

Working at MSS this past summer allowed me to obtain a priceless experience and learn so much about what goes into running a successful company.  As an Intern, I was even given a chance to meet and have a conversation with our founder and CEO. This to me was unheard of and opportunities to connect and develop relationships with all employees and management were plentiful.  The culture here is great, I instantly felt so welcomed and was encouraged to ask questions.  I truly believe MSS has left me with an valuable experience I will take with me for years to come.  

Top Job Titles	Average Salary
Assembly technician 24 salaries reported	$41,354 per year
Builder 9 salaries reported	$15.94 per hour
Customer service representative 1 salary reported	$18.50 per hour
Mover 4 salaries reported	$17.50 per hour
Dispatcher 7 salaries reported	$19.36 per hour

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