MSX International

The entire experience of my last 6 years was basic data entry tasks. I developed several processes to get my work done faster, which was recognized by my managers, and then I was asked to make my processes and tools available to other employees. I was continually promised raises, bonuses for creating tools and even promotions to positions that did not exist yet. However, none of that ever happened after I reached the max out point for their standard raises. I watched other employees also get taken advantage of for years. Some quit, some had no choice but to stay. One of my managers was taken advantage of so severely that he was talked into taking over three departments with almost no pay increase. When the pandemic hit at the end of March 2020, they fired all of us after a lengthy process of having all employees move their computers to their houses to work from home and then threatened us a bill of $2000 if we didn't bring everything back. My commute was over an hour round trip, so the extra $10 in gas to deliver their equipment hit me hard as my unemployment took a while to start and I didn't have an income. Absolutely no compassion from MSX International.

Very long, delayed, and drawn out start date! Very unclear communication from company to employees. Told to report to one person on first day, who will be your manager, but then had someone else step in without informing they will be your head management moving forward. Not receiving first pay check in over a month. This company is a mess and cares nothing about their employees. Another thing explained and promised, was of the time of our start date. Since it rolled into a new year, we were told that we would be receiving two weeks paid vacation, which was clearly not true when they let you go and only receive one week of vacation pay. When I was let go, I tried to speak with HR and ask why I was let go from my position and was told I'd receive a email explaining details. Long story short, never was given a reason why I was let go and unemployment explained to me they were holding up me collecting my unemployment because they couldn't explain why I was let go. In the end, it just felt like you were another admin that was replaceable. Sadly no job security. The worst part was the management and HR. We essentially didn't have any HR and was just told to bring any issue/matter to the attention of our manager. The sad part was all the issues that came from the manager, which this company put in place to manage our team. 

With decades of experience and more than 6,000 industry experts in 80 countries, MSX International serves as a perpetual pioneer, opening new roads in the retail network and human capital solutions spaces. Leveraging our expertise in the passionate pursuit of outstanding results, we are adept at bringing innovative solutions to our customers and their complex challenges.

Through our industry experience, leading talent, cutting-edge technologies and best practices, we’re serving your business needs to help you achieve your goals. Our dedicated team is committed to making your business more efficient, cost-effective, profitable and successful. We have been an innovator in the automotive industry for more than half a century and have created a company that identifies and maximizes opportunities to effectively solve problems and deliver comprehensive business strategies that give you the competitive advantage.

MSX is the sourcing agent I was employed with, my placement was temporarily with Faurecia (a commodity supplier). Faurecia is a growing company, making strides to create workable policies and procedures (here in America). 
A typical day was addressing employee issues, working with union related hearings and grievances. Coaching supervisors and reporting to management measurable's related to human capital (attendance, training, hiring/terminations). Co-workers were a cohesive team, supporting individual efforts while working as a team. The hardest part of the job was the lack of policies or the limited degree of the policies in place, while working in a union environment. The most enjoyable part of the job was the ability to create, coach and train staff.

The interaction with dealers involve quoting policy and where the answers could be located to determine if the claims are supported to be paid.  
During busy portions of the day it becomes difficult to balance taking calls and answering a live communication with a different dealer in an email format.  Trying to balance both at the same time becomes busy when you are looking up two pieces of information that could be different with out sounding distracted,
Management is relaxed, as long as you are doing what you are supposed to be doing they say very little about your performance. 
The hardest part of the job I find is that I want to be able to help all of the dealers and there are not enough people staffed on the job to be able to provide the dealers with the time they need.

MSX has an odd tendency of promoting people to leadership roles purely on their statistical output (MSX has serious love for their statistics) and not upon leadership or communication skills.  I had several managers that where skilled at the job managers whom where not very capable of training others in their skills or focused on their own work at the expense of helping their subordinates.  

Management can be very unapproachable and ignore needs. 

Schedule is flexible to a point. You can not flex out on fridays if you are new or your statistical numbers fall out of the expected range.

You have limited control of your work output, much work has to be approved by several levels of scrutiny before statistical credit is giving.

Personally record output rarely equals management recorded statistical output.

What is the best part of working at the company?
The training I received was phenomenal. 
I am now able to use those tools on the job I currently work. The Supervisor was patient and knowledgeable. I also learned from him, timing.

What is the most stressful part about working at the company?
To come in and not know a lot. I only had minimal knowledge to what was expected of me.

What is the work environment and culture like at the company?
Surprising.
An environment of hardworking professionals. A diversed community where diferences of one another was respected.

What is a typical day like for you at the company?
Wasn't just any old day. Communicating, genuine laughter, and back to work.

What is the best part of working at the company?
Not professional at all. No real leadership No guidance and when the contracts end with the manufacturers they call you and Human Resources is on the call they just let you go and keep employees with less experience.

What is the most stressful part about working at the company?
No real leadership no official training or support. Just a bad company to work for with no long term commitment 

What is the work environment and culture like at the company?
Lack lusting. Just a bunch of guys doing what ever they want. No long term plans or goals 

What is a typical day like for you at the company?
Travel and training customers on how to improve their business and make it more profitable

The MSX Culture promotes open communication throughout the company on goals, expectations, and results.  
My role at MSX was on a long-term project with a Client, so a typical day is working in the field on-site at retail dealership location or facilitating a classroom training course.  
While the travel demands can sometimes be difficult, the most challenging part of my job is the uncertainty of the clients ability to fund the project.  Other aspects of clients business appears to dictate budget for the project for which I am working. 
The most enjoyable part of my job is the feeling of accomplishment in assisting our clients dealership partners in exceeding their goals.

What is the best part of working at the company?
Great team of coworkers. They support you and back you up. If you have questions they always help you out.

What is the most stressful part about working at the company?
No support from management.  They will not protect you in stressful situations.  Management protects themselves and blames the employee, even when they put the employee in a bad situation.

What is the work environment and culture like at the company?
Decent work environment as long as you don’t become the sacrificial lamb 

What is a typical day like for you at the company?
Days are spent conducting client visits either virtually or in person

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