member services representative

loan consultant

loan officer

MTC Federal Credit Union

I've worked at MTC Federal Credit Union for several years, and what stands out most is the culture. The organization genuinely cares about its employees, its members, and the communities it serves. You don't often find a workplace where leadership is so committed to doing the right thing—for both employees and members.

One of the things I appreciate most is that everyone is working toward the same mission: helping hardworking people improve their financial lives. Whether it's through exceptional service, financial education, community volunteerism, or innovative products that truly benefit members, you can see that MTC Federal puts people before profits.

The leadership team is approachable, transparent, and continually invests in employee growth. There is a strong emphasis on collaboration, teamwork, and living the organization's core values every day. Employees are encouraged to share ideas, take ownership, and make a meaningful impact, regardless of their role.

Over the past year, I've seen exciting investments in technology, professional development, and organizational culture that have made MTC Federal an even better place to work. It's rewarding to be part of a company that embraces change while staying true to its commitment to members and each other.

Most importantly, I feel valued here. My contributions are recognized, my voice is heard, and I know the work I do helps make a positive difference. MTC Federal isn't just a great place to build a career—it's an organization that's making a real impact in the lives of its members and the communities it proudly serves.

If you're looking for a workplace with a strong culture, supportive leadership, opportunities to grow, and a mission you can believe in, I'd highly recommend MTC Federal Credit Union.

A typical day at work never has a dull moment. Whether from members or employees. We are always laughing, creating memories, and building relationships with everyone. 

I have learned that I was never treated well with my previous employers and found that patience is a virtue to those who deserve better. MTC has shown nothing but compassion, respect, support, and the utmost love for myself and also my family. 

The hardest part about the job for me is there is not enough hours in the day to do everything you wanted to do because you’re having so much fun with the job. The atmosphere is relaxing and refreshing. Everyone understands that they are not alone and they don’t make it difficult to find the positives in a rough day. 

I love everything about my job here and I would never change it for the world. My goal is to keep the atmosphere and relationships this positive and them some for the many years I plan to be here!

The management for MSR and tellers is absolutely absurd. They love drama and you best believe they will do anything they can to get you out if they desire. This company is extremely cheap(won't buy copy paper, note pads, or new envelopes to send stuff office to office, it was a mess) you can definitely tell who the management likes and who they pick on. I sat in my chair never bothering a soul and yet I was the one to be picked on and called in the office for a meeting at least once to twice a week! Multiple people left the company while I was still in training which shows me turnover rate is outrageous. 

You will literally have to suck up to upper management to even have a chance. Or you will have to act completely dumb and stupid if you want to survive. Do not act as yourself and do not be self sufficient and you may have a shot!

Slow. Management is incompetent. Nobody knows what they're doing, in any part of the company. They love drama. They love finding new reasons to fire people. They're cheap. They won't waste company money on things like computer paper. Favoritism is widespread. Turnover rate is astronomical, because of all of these things.

My typical day involved sitting, staring at the wall, waiting for a customer to come in maybe once an hour, and something always happened with upper mgmt that made me think "THESE are the people making more money than me???"

If you don't mind sucking up to people who don't deserve it, and lying your face off in order to take their jobs out of from under them, you might actually have a shot at advancing. But it's doubtful.

Without a doubt one of the worst working environments I have ever experienced. Always understaffed, no support from corporate (which is 1,000 miles away), and a severe lack of clarity in your role. 
Corporate makes decisions without consulting the people working directly in the branches, is not clear with policies, and often communicates very poorly. Teller/MSRs have an insane workload and lack proper support for the many roles they have. 
Most importantly of all things mentioned, constructive criticism/suggestions is taken as disrespect and completely ignored, if not retaliated against.
I would strongly advise against working for MTC Federal Credit Union 

I worked for MTC Federal for 16 years. They kept me challenged and I had plenty of opportunities to learn and further my career. I only left after reaching my ceiling and it was hard to leave the team in place. The pay was great.  Some of the goals were really a stretch but the pay for performance incentives were far above average in the credit union industry.  Even though I loved the PTO plan while employed at MTC Federal, I don't think I truly appreciated the overall benefits package until I saw what else was out there.  

A lot has changed since the beginning of my employment with MTC Federal. I can see the people truly care about one and another on a personal level not just as an employee. We encourage each other to share successes and mishaps, we always try to help each other. 

Down fall is we are understaffed and I do believe we would be better capable of doing a more productive job with having more staff and a call center. I do need to say we are working towards getting more staff and being more productive with the staff we currently have. 

Since starting here, the main thing that keeps me grounded and satisfied with this company is that my coworkers genuinely care about what they do and are always willing to support one another as a team.

No employer is perfect, but at MTC Federal, I feel that my core values align with the organization’s, which is a major green flag for me. I come to work each day feeling valued, supported, heard, respected, fairly compensated, and empowered to grow professionally.

Extremely stressful.
New Upper Management.
Through each other under the bus type of culture. 
The company pushes their Mission, Vision, and Values; however some managers do not hold themselves to the same standards.
Retaliation happens if you report unethical behavior.

Health benefits are less than okay.
401k starts immediately.
Eye Insurance Free to Employee 

Hard to get time off to go to the doctor or dentist unless you are a manager favorite or known to complain to HR.

The training for this position when I arrived was literally like 3 hours listening to a video then I went straight to working out of another persons drawer with supervision. The first year of work I didn't feel like I knew enough and basically had to learn on the job with actual member transactions. I saw so many people get fired. I was always nervous and tripling checking my work to make sure I was not next.

Top Job Titles	Average Salary
Member services representative 1 salary reported	$15.00 per hour
Loan consultant 1 salary reported	$17.79 per hour
Loan officer 1 salary reported	$20.34 per hour

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