accounts receivable clerk

medical collector

medical biller

care coordinator

billing specialist

MTI America

I am disappointed to leave MTI after almost 3 years  of working there. I did not see myself leaving anytime soon because I enjoyed the work dynamic and coming in to work to a positive environment, but things changed alot at MTI. Things aren't as they were before now that MTIs managament changed. Coming into MTI has become a very stressfull environment. The feeling of constant bombardment with work after I was blindly put into "the Golden 10.” Being constantly micromanaged, written up for every mistake after being told that we were not going to be or getting threatened with termination breaks changing daily, every other day MTI is implementing a new change etc.  Granted I was told that there would be some transitions coming but I was told differently and nothing was discussed with T&T agents before the changes were official. Than the raises that were given with the scale being 1-5 and only recieving a 3% and getting a, "There is room for improvement". I have worked to hard to just receive a 3% I have been providing audits no less than 90%, no service issues and taking two extra departments and I still cannot get above a 3% tile this is unfair. MTI would rather lose good employees than work on their new management system and to fail to see the way MTIs new changes have affected us employees and not in a good way, "you cannot fix what was not broken". MTI was fine before One Call team decided we needed these changes. 


You are "on your own," with this company.
The dispatchers are so hammered, they are just trying to fill the demands for a driver, so you are on your own.  I am nearly 60 and have picked up every type of person in every type of environment imaginable.  Most are wonderful, but a few were unstable or criminals.  I really wouldn't recommend this job for women for that reason, and even a man should be wary.  I really feel the company should have done more to insure the safety of it's drivers but it's just not their thing.
Also if you accept a job as a driver with this company, document EVERYTHING!  Time, date, who you spoke with, etc. because no matter what issue arises, and how well you did your part to deal with it, you will be held accountable and even told you're "a liar," if it's more expedient for those truly responsible for the issue.  
Your pay is entirely dependent on the amount of trips you are assigned, and jobs may be assigned at the last minute.
You are supposed to get paid for last minute assignments (a $10 bonus) and "dead miles" for long-range (over 15 mi) pick ups, but you always have to request for it, and will often be denied it.

This Company has horrible Management, Employees are being treated like slaves/robots, Management always shows favoritism for certain people who gets extra privileges not regulated under company policy versus others being monitored nonstop ( micromanagement).

This place has lack of professionalism, they don't have Employee communication/management training neither skills. Most of the people are hired through friendship which cause conflict of interest among regular employees. 

coworkers are put into constant fear to be written up or fired. The company prioritize strict call center environment, a lot of pressure from HR which makes working environment stressful and all employees don't have motivation.
The company doesn't provide any training for employees,  They prefer let people go, other that invest in them, there is no change of career grown. The team lead positions are fill in by family and friends outside the company. 

the office is dirty, carpet stain, a lot of people complaints about allergies, not proper cleaning of bathrooms. 

there is constant conflict between departments and their managements.

I started working here a few ago and I must say that the management team needs an upgrade. There are people currently occupying these positions who have no idea of what they are doing or at least are making it seem so. I have had the opportunity to train side by side with a few agents who I can vouch for would definitely make fantastic Superiors. There is a lack of communication between agents and superiors and yet multiple write-ups. It's very hard to say what is being done in regards to fixing these issues. However, the environment can be a pleasant one as long as you come equipped with a "ready to Go'' attitude. Just do you work because if there is one thing management likes to do, its observe. Training was very unorganized but somehow very informational thanks to the agents who taught me the way. There is no training class, only side by side with an agent for 2 weeks. The recruiter is always planning fun events that all can participate too. The beginning rate is fair for the workload, depending on where you start. Prove yourself and they will come.

The company is a joke.  All the good reviews are done by the owners and managers trying to hide things.  They are not true to their word and will lie to you up and down to get you to stay.  They pay very low and work you hard.  The management team is clicky and worked for MTI for a long time and they are not going anywhere and set in there was.  The owner act like they care but the VP run the show and will do what ever it take to keep there jobs and through you under the bus.  They want to be like other comp nays but they don't have the tools or work ethic to get there.  If you come there with idea from working at a successful company they will take it form you and claim as there own or just laugh at you for trying new things.  They only way to get a raise or promotion is to put in a 2 weeks notice as this has happens many times.  They promote people for no reason and don't give others a change to apply even if they are more qualified than that person.  This company is not fair and its all about you being in a click to get what you want.  This really has been the worst place I have ever worked at and shocked that a company like this has been around for over 25 year.

What is the best part of working at the company?
Initial management, room to grow

What is the most stressful part about working at the company?
The new management forced me to write up my team when it wasn’t necessary 

What is the work environment and culture like at the company?
Goals were not clear set and impossible to meet. The new management did not care about the team just numbers 

What is a typical day like for you at the company?
Initially it was setting up the team for the day but assigning claims, assisting with help if needed, jumping in and being a team player even if I was team lead and supervisor. Towards the end it was creating SOPs for management and never getting a clear role of what I was to be doing

Working for MTI has been an exhausting and frustrating experience. The actual work of transporting patients is likable enough, but dealing with the other employees is a nightmare. MTI pays its drivers by mileage, but they "accidentally" list the incorrect mileage and underpay you on a regular basis. Getting paid the proper amount is possible but time consuming. 

Poor communication within the company is also problematic. On several occasions, I went to pick up a passenger, only to have the passenger refuse transport and claim that they cancelled their pickup with MTI, but the MTI coordinators often fail to inform the driver of cancellation.

 A typical day at work with MTI America is fast paced,hard work but worth it to help the work compensation patient get back to work.I believe I what I learned from being with the company for a year is that they really care about the employees and it is room to grow and bloom.Management is awesome. They are very understanding and caring .  If you need help they don't mind helping you. The hardest part is not being able to help all your patients get back to work.The most enjoyable part of the job is when a patient tell me I help them and they be happy when the call disconnected.MTI America is a great company and I love working for them. They care about the employees and patients. I will recommend anyone. 

I have been with this company for almost 5 years and I can honestly say this is one of the best companies I have ever worked for. I don't know why so many reviews speak poorly about management. In the years I have been here the management team has demonstrated nothing but fair treatment to all the staff. They always have an open door and are willing to help with any issue. The staff is great and all come together as a team to get things done. Overall this is a great company to work for. Your growth is determined on your merit as anywhere else. If you want a stable company to work for MTI is definitely it.

when I arrived at MTI a year and a half ago from working at a fortune 500 company for 8yrs I was very concern I was not going to be able to adapt quickly to the company but my peers and management helped me and guided me to succeed. I have been promoted 4 times since I have been with the company and im very honored they always promote within and the environment is great. MTI treats employees wonderful from paid lunches to events to bonuses when the company is doing well. management is great,friendly environment makes it feel like a second home. I would recommend anyone to work at this company I am happy to be here and hope to last long and grow more with the company

Top Job Titles	Average Salary
Accounts receivable clerk 2 salaries reported	$23.50 per hour
Medical collector 4 salaries reported	$21.13 per hour
Medical biller 4 salaries reported	$20.00 per hour
Care coordinator 5 salaries reported	$19.25 per hour
Billing specialist 3 salaries reported	$18.67 per hour

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