clerk

title specialist

retail manager

call center representative

customer service representative

MVD Express

MVD Express is great for getting things done fast without having to go through the state MVD. However, I would not recommend working there. A number of things caused me to finally give up. I was starting to feel physically ill from the stresses of working there and it was no longer worth the while.

Their hiring process is bizarre. They give you an interview, but then require you to take several tests at NM Workforce Connection, then you have to take a six week job training course and pass three tests with 80% or more! If you miss even one of them, you're out. So they've basically spent lots of money training you on the job and in classes for nothing. Doesn't seem like a very viable business model. I was the only one left after just three weeks.

They are micro-managing to an insane degree. To the point where they actually hire people to watch the security cameras all day... they are in the offices not just for security, but to report if we COUNT OUT OUR DRAWERS IN THE WRONG WAY. No joke. My manager was constantly threatening me about being "very upset" if we got audited because of my mistakes. Which caused me to stress out and make even more mistakes, naturally. Not the least of which were on paperwork on a day to day basis. I very rarely got positive reinforcement. There were things not covered very well in the classes and things specific to the office duties that I was "already supposed to know" yet was never taught. For a place that's strict about its job education, they could use a lot of work in those areas.

The pay is not very good for what you do on a day to day basis. $10 per hour, starting. I've done work that was less intensive to learn, lower stress, and been paid more per hour. Your lunches are quite often cut in half or even skipped entirely in an eight plus hour day, ostensibly because they get busy. They're always changing the schedules without very much notice, which caused me to be early or late a couple times.

My job was in jeopardy after being an hour late returning from lunch due to car trouble. I tried rationally explaining in a very even tone how the problem appeared to be fixed before then, yet was reproached and badgered a few times with "I know you're upset" -- again, despite explaining in a very even tone. I was handed a Voluntary Quit Form in case I "wasn't serious" about the job. The only conclusion I can draw is that they were attempting to get me upset and fired or have me quit right there. I got a few writeups during my time there, some for rather silly reasons and some for first time mistakes. Keep in mind I had barely been working/training there for a few weeks.

All this said, if you can handle the stress and the low starting pay then all the more power to you. But it's sad that someone who had worked there barely a few months longer than me was already in the running to become an assistant manager. That's how bad the turnover appears to be. After experiencing it myself, I can see why none of the same people were at the location I had been just a year previous to get my car registered. Their business idea is great, but the way they treat their employees needs a lot of improvement.

Santa Fe office is always short handed which means log hours for those who are working. If you close, expect even longer hours. Also means long wait times for customers. Micromanaged through email from an understaffed corporate office. Your lucky if you can get someone on the phone, and if you do reach someone you will be lucky to get a straight answer or even an answer. They expect business to be done through email or an online help desk. With one Operations manager and one trainer in a business that is at 10 stores and trying to expand into other states. There is little to no support system. Each store has different way of doing everything. "Manager discretion", is the term used and just means that one office may accept documents and another may not and that each office can do things the way they want. You are doing work for the state and the state does has policies in place that should be followed when dealing with such sensitive information being collected but none of this seems to matter. If you do not network with other stores, you are left on your own to try and find answers or you wait until someone can get back to you. Santa Fe seems to be the busiest of the stores. There are typically 75-150 people coming in the door on any given day. In this business setting there is a lot of abuse that you take from customers that do not have what they need or refuse to get what they need to process their transaction. You are required to take the abuse and say nothing. On top of all this, remember that you will be dealing with peoples, private, personal information and be responsible for anything that happens with it. The pay is absolutely ridiculous for the work being done and the environment you have to be subjected to.

I've worked there for over 2 years and finally left. The office staff and on site manager made it bearable. However, management and higher-ups does not appreciate any agents. The agent (customer service representative) is the front line worker. Constantly being yelled at on the daily from the public due to missing documents or systems errors. Protocol is set by the government and must be followed to a T, just like all employers but people don't seem to understand that and unfortunately take it out on you. You are expected to apologize and it can get to the point of physical confrontation. The actual job is not hard once you actually get the hang of it, usually take about a month to a month 1/2 for actual self efficiency progress. The atmosphere is the killer while working here. And if there are, for example, about 10 people waiting to be seen 10 minutes before closing and another 5 walk-in before closing time, it's obligation to attend to everyone. Average process times are 10-15 minutes per transaction but usually everyone has more than one transaction to do. Transactions do vary on time but that is the expected process time here. The pay is way below average and the stress and complications that come with the job are free of charge!

I love this company. I would have stayed on it forever had I had the chance but my life situation changed and I had to move. My new location didn't allow me to keep the job so that's it. 
Currently there are harsh times and they show, the company does the best to accommodate for both the customers and the employees but most days, at the end of the day it feels like the day would never end. Long hours (with fantastic overtime I might add), lack of opportunities to plan days off due to lack of staff (no one wants to work in an economy that gives you an extra $600 to be unemployed) and excess of customers (currently New Mexico has plenty of State DMV offices closed to the public) but none of those are the company's fault, they are doing what they can with what has been given to them.

One thing I do have to pick a bone with the company is the wage disparity, some people make more money than other, even in the same position with the same experience and qualifications, and it's not like the employees asked for more, they were just given more or less for unknown reasons. 

If you work here do yourself a favor and ask other people how much money they make, you might be surprised.

I would suggest paying individuals more for their knowledge and time. People that have been there for a couple years should make more than the people starting out, and if you want employees to be VIN inspectors or become a notary public then that should include a raise as well. 
- More responsibilities = More pay

Seems like someone is making some good money since on any given day, each office  will do 50-100 different transactions. Each transaction is $29.99, so each office is making $1,500-$3,000 a day multiplied by an average 25 working days in a month is $37,500-$75,000 just for one store! To make that even worse 10 locations in  New Mexico puts them at approximately $375,000-$750,000 per month or $4.5 million-$9 million a year! All i'm saying is that the wealth is not being distributed very well. $11 an hour is not good for the amount of work and knowledge required. Also, Customers can get pretty nasty some times.  - No real room for growth since they look outside for management.

Could be a better job. Flow of customers is non stop everyday. You are allowed one 30 minute lunch break. Not allowed overtime but must accrue it due to large workflow. Working almost every Saturday. Poor management, poor communication, poor training resources and no training structure. No incentives for raises, no evaluations of pay. Must promote and take on more responsibility in hopes of getting a raise. High employee turnover rate. Lack of support from company. No concern for employee mental or physical health. Guilt gripped by management, harsh attendance tracking. Inappropriate encouragement and prompts to see doctors and demanded Covid screenings by management whenever feeling ill. Overworked employees become frustrated and are met with disciplinary actions as a result of. No appreciation from management. Strict time management when assisting customers.

Sadly, the pay is incredibly low for the amount of stuff you need to learn. The managers are not very "manager" like and have a tendency to hold side conversations not work related, but personal. The employees, when training, do not take the time to explain what they're doing and have very unrealistic expectations of new hires. There doesn't seem to be many opportunities as far as promotions go. The systems are always crashing and the employees don't mention it to management until its way too busy to do anything about it, leaving angry customers because they had to wait for a long time. You also never have a permanent location. They are always sending you back and forth without a care in the world as to where you live and how long it takes you to get to the other location. They do not compensate you for gas either. So you're already not paid a lot and then have to fill up your own tank to go to and from. They need to hire more people, and give people a permanent office, as well as higher pay if they aren't going to compensate you for gas.

Pay is a joke. Benefits is a joke. No retirement, they only pay a percentage of the employee only coverage. So having a kid means you better hope you qualify for Medicaid, or its like hundreds of dollars out of your already too low paycheck. You could not work here and support a family. I have a lot of call center experience, was surprised they don't pay extra for experience since its required to work in their call center. Work at any other call center in town where at least you can work from home and make like $5 more an hour. Pay for being bilingual is barely anthing. 50 cents. I haven't made less than $12 an hour since I was like 16 years old. I thought it was a New Mexico thing since Im new to the area, but no, plenty of other call centers in town paying way way more. Wait for one of them to call you where you don't have to wait weeks for your background to come back to start work and make more money. Ridiculous.

Do not expect equal treatment- favorites are chosen and it is obvious.

10 days off a year (including emergencies).

Sub-par training. When other teams try to help, you get told to only listen to one person who is often too busy to really help.

Thing’s constantly change- which is fine- but there is little to no communication on it. It’s all trial by error.

You are expected to meet unrealistic numbers (realistic only if you have OT but then the goal changes).

You’re expected to help in unfamiliar departments when someone is out.

You’re often thrown into things you know very little of, being expected to make it seem like you know everything (basically lie until you get the right info).

On a personal basis- men seem to be appreciated more then women. They pride on being family oriented, but youre often in trouble for family emergencies (by being on the phone and not processing because it takes time out of your day) If you clock out- thats fine, but you cannot make up the time even tho they ‘need’ you.

Its more about numbers than family anymore. 

Training is not training. They Have young managers that don't know how to train. No understanding of communication. Rude. I was thrown in there to know everything in a week with bad training and stuck up young teenage manager. They need people that are experiencing this industry hardest thing about working in this environment is not being able to get my job done because of poor training. Other stores are pretty good but the one on Eubank is horrible. One of My favorite jobs was this clients and workflow, but this company for the environment was hostile and sometimes uncomfortable. Everyone was either leaving or getting fired because of manager not on knowing how to communicate and do their job. This company is very unprofessional and only cares about money. They're not concerned for their employees. They need a whole new wardrobe in this company they are going to get very far with no employees.

Top Job Titles	Average Salary
Clerk 20 salaries reported	$15.76 per hour
Title specialist 10 salaries reported	$17.64 per hour
Retail manager 5 salaries reported	$48,714 per year
Call center representative 6 salaries reported	$16.08 per hour
Customer service representative 4 salaries reported	$19.00 per hour

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