service advisor

service technician

automotive technician

lane technician

automotive mechanic

Mac Haik Auto Group

Mac Haik Ford in Georgetown has one of the best pay plans by far for their sales consultant.  Only issue is that management has their favorites and your commissions will be controlled by them.

They utilized a software call CRM, which it’s supposed to be “the Bible” of the store. This means that if you don’t track your customer based through that system and the customer comes in to the store and another sales person takes care of them, you are not entitled to a commission. (Understandable)

But even if you tracked and make notes, including calls, text and email your customer based through that software; you will still might not be entitled to a commission if the sales person that takes the customer is one of the managers “buddy”. 

They discuss every week with sales consultants how we are to keep constant communication with customers (48 hours maximum). But even still, if it’s one of their favorites that makes contact with your customer within the 48 hours you made contact, you might still not be entitled to that commission. 

As for units goes, you never will know what’s available or not for the new cars departments to sell. Specially if it’s units that have been ordered by the fleet department because everyone likes to hoard units. If a unit becomes available, some sales people will only let you sell it if you give them half of the deal, otherwise they can be hoarding them for months regardless of the dealership getting fine for it. 

As for the pay goes, the pay sheets you will received will never be clear so expect to never understand what happens to your money. Their pay system is never entire clear, giving the vibe of scam but can’t say it entirely because it might be that the company needs a revamp on their softwares including accounting. But who knows. 



Nothing that has been promised has been kept. They keep saying they want to grow the business yet don't put any money or staffing towards doing so.
Typical day of work starts at 7AM and it's relatively non stop until 6PM with really no time for lunch or breaks. Don't get me wrong i like to work hard but with the way things are run so inefficiently it makes the day even harder to endure.
I have learned a great deal about writing service and what a dealership needs to do and what not to do to continue providing customer service.
The management in place all came from within and the Service Manger was a technician then a dispatcher and seems to spend more time fixing the technicians mistakes than taking care of the day to day operations of a service department. The General manager seems to have the philosophy of if it doesn't affect him then he doesn't care.
The co-workers are with me on my feelings and in the short time i have been there we have gone through 2 advisors already. No pay for internal tickets makes it hard to make any money.
Hardest part of the job is getting vehicles worked on in a timely manner and fixed right the first time.
The most enjoyable part is getting to see all aspects and walks of life of the different customers on a day to day basis.

I recently had the opportunity to work at MSC Haik PDI, and it was an enriching experience. The company has a strong commitment to fostering a positive work environment and offers ample opportunities for professional growth. The management team is supportive and genuinely interested in employees' development. My colleagues were highly skilled and collaborative, making teamwork a seamless and enjoyable process.

One of the highlights of working at MSC Haik PDI was the access to cutting-edge technology and resources that facilitated efficient and innovative work. The company also places a strong emphasis on work-life balance, which significantly contributed to overall job satisfaction.

However, like any organization, there are areas for improvement. Communication between departments could be enhanced to streamline processes and reduce delays. Additionally, while the training programs are robust, more frequent updates and opportunities for continued learning would be beneficial.

Overall, MSC Haik PDI is a great place to work, offering a dynamic and supportive environment where employees can thrive and advance their careers.

I truly love the people I worked with there, but sadly auto dealerships have a bad rap for a reason. Corporate and Manufacturer systems (CSI/Customer Surveys) are based on manipulation to make the dealership look good, and not a true, genuine desire to take care of the customer. They expect the Service Advisors to leverage their relationship with the customer into giving good survey scores which includes over a dozen areas (like parts or loaner vehicle availability) which the Service Advisor has no control over whatsoever. But there is no consideration given for that at all. A bad survey score for any reason at all goes against the Service Advisor. Mechanic ticks the customer off? Service Advisor takes the hit. Parts on back order for two months, and no loaner vehicles available leaving the customer without a vehicle? Service Advisor takes the hit. Then we are told to make sure unhappy customers don't get surveys to protect the image of the dealership. I could go on and on, but the bottom line is that it's all about the bottom line, manipulating it to make the company look good and nothing else. 

The auto industry is full of behind the scenes drama and Mac Haik was the worst experience I’ve received as an employee. Management states they’re available when you need them but they aren’t and act as if you are a burden when you need help learning. Their training is a quick lesson of “this is how I do it so now run off and figure it out.” They’ll let you know later if you did your job wrong for corrections. Some days that’s your entire day- fixing yours or someone else’s mistakes. Everyone is begging for a raise. Lots of bad mouthing each other. Petty drama. If the drama gets out of hand then they will find a scapegoat and it won’t necessarily fall on the guilty. Rules of how to perform your job change often and they will act as if it’s your fault for doing it incorrectly all along even if you have an email supporting the previous instructions. Prepare for constant arguments as well as being hit on and keeping your mouth shut when discovering affairs. This is not a place for a career with integrity.

What is the best part of working at the company?
Being recognized by my peers and customers as the most professional Service Advisor that had ever worked there.

What is the most stressful part about working at the company?
Constantly having your job threatened by an absolutely narcissistic and sociopathic General Manager, without ANY PROVOCATION.

What is the work environment and culture like at the company?
No matter how much you sell or how high your C.S.I. score is, you will never be paid fair Market value for your worth.
Culture is horrible by having people in leadership positions who were not qualified to do so.
Lack of support staff makes it literally impossible to do what's expected of you.

What is a typical day like for you at the company?
Chaos.
In my case, I opened the store every day. ALL co-workers were late daily, some excessively.
Most could not perform basic tasks without repeatedly asking how to do it daily as if the entire staff had short term memory loss, all without any repercussions.

What is the best part of working at the company?
Being recognized by my peers and customers as the most professional Service Advisor that had ever worked there.

What is the most stressful part about working at the company?
Constantly having your job threatened by an absolutely narcissistic and sociopathic General Manager, without ANY PROVOCATION. 

What is the work environment and culture like at the company?
No matter how much you sell or how high your C.S.I. score is, you will never be paid fair Market value for your worth. 
Culture is horrible by having people in leadership positions who were not qualified to do so. 
Lack of support staff makes it literally impossible to do what's expected of you.

What is a typical day like for you at the company?
Chaos.
In my case, I opened the store every day. ALL co-workers were late daily, some excessively. 
Most could not perform basic tasks without repeatedly asking how to do it daily as if the entire staff had short term memory loss, all without any repercussions.

What is the best part of working at the company?
The people themselves most of them are working people I created a bunch of good friendships there to work itself was mediocre but the people made it excited

What is the most stressful part about working at the company?
The most stressful part of being a porter/port parts helper was at the end of the month and all the cars have to be out and all the books have to be closed that's the hardest part really

What is the work environment and culture like at the company?
It was beginning at the beginning it was great you know it's time passes things happen different situations and it turns a little difficult but for most part everybody cordial and it's a decent working environment

What is a typical day like for you at the company?
Day today it just depends on the situation and what's going on some days are busier than others some days are stressful than others but at the end of the day go home brush it off start all over again tomorrow

It was always a pleasure to coming in the mornings and try to get an early bird(first costumer), that was sometimes the best commission of the day. During the day,  you kind of have the freedom of moving from inside to outside. Inside making calls or emailing costumers, outside taking ups. Is pretty lay back in the sense That you can do both. This place has a very good working environment. I had good communication with all the people who work with me, while I worked there. The good part of the job was closing STRONG! making it happen. Some of the delays in finance could be a little frustrating, but nothing out of the ordinary. The one thing that to me was the hardest one was going back to the costumer to give them bad news. Its just not why you go there for. You kind of want to help every one. So I will say that was the hardest part of the job.

Local management does not treat people as human beings. They receive the pay, but don't like to handle situations or take responsibility for their words and actions that hurt their employees. In the short time that I was there, I have seen many employees quit, many that were hardworking employees which were not only unappreciated, but also degraded. I would not recommend Mac Haik in Victoria to anyone. Most, if not all, the customers that come in for repairs and maintenance are very frustrated that their vehicles have been there for 5 months or more even for a simple oil change. Most of the employees and managers are friends or family of other employees or managers and were given their position through that connection. If you are not part of their "group" of friends/family, you will feel uncomfortable. 

Top Job Titles	Average Salary
Service advisor 13 salaries reported	$79,885 per year
Service technician 18 salaries reported	$36.97 per hour
Automotive technician 20 salaries reported	$28.15 per hour
Lane technician 7 salaries reported	$25.07 per hour
Automotive mechanic 55 salaries reported	$36.17 per hour

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