hotel manager

staff accountant

guest service agent

accounting manager

operations manager

Magna Hospitality Group

I worked as an Assistant General Manager in Nashville, and while the property itself has great potential, the environment makes it incredibly difficult for employees to succeed. I came into this role excited, motivated, and determined to grow within the hospitality industry, but what I found was an overwhelming lack of support, accountability, and fairness from leadership.

During my time there, I was often covering the duties of multiple supervisors on my own due to leadership gaps. I routinely carried the workload of several positions at once, worked extended hours, and often handled tasks from home or on my days off to keep operations running. Despite consistently going above and beyond, my efforts were often met with indifference or passive disrespect. Communication within management was inconsistent, and I frequently had to go out of my way to prove myself even in areas I was already knowledgeable in.

One of the biggest issues at this property is the lack of accountability and favoritism. Serious misconduct was minimized and “swept under the rug” when it involved certain employees, while minor issues were met with harsh consequences. This double standard destroyed morale and trust among the staff, creating a toxic environment that leadership failed to address. Many talented employees have become discouraged and disengaged as a result.

To make matters worse, there is no PTO for the first year, which adds to burnout and makes work-life balance nearly impossible in such a demanding role.

I genuinely cared about my team and the guests, but the lack of leadership consistency, integrity, and support made it unsustainable. This property has incredible potential, but until accountability and fairness are taken seriously, it will continue to lose good employees who only wanted to make it better.

Magna is one of the hardest companies that I've ever worked for, but also one of the best. They push you to be your best and treat you like a business owner. They hold you accountable, but have support systems in place to help you. They let you manage your hotel as a business and don't restrict their managers too much. They are firm but fair. I enjoyed my time with the company greatly.

Corporate office doesn't support managers. Let's staff run and make decisions for the hotel, based on what they want and like (usually zero accountability) area gms will tell you one thing and then say they never said it even with text messages as proof. Zero support from said area gm, little to no support from regional management and when you reach out to head hr for help and support you get fired. 

Magna has a great company culture. They really focus on the team aspect and how you can achieve more. But, they lack in processes, procedures, training, and technology. This is me working for them difficult at times. All around it is a good company.

I learned a lot from upper management; however, I did not see a single person advance their career in the year and a half I was there. The principals of the company do not care about their employees.

The executive team have good ideas but fail to know market fundamentals. Expectations are low and impossible to let go of toxic employees without giving them too many chances. 

Out of all the management companies I've worked for, Magna is on the upper end. well balanced in their ability to enable team members for success without coming off as  overbearing.  

Great Company and great T.E.A.M.  It was a great opportunity to work with a dedicated team of professionals and appreciate very much the opportunity that I was afforded.

Move to different properties to learn different software and systems to implement in different brand new properties. hired the right fit to the sites.

They must have paid for the Glowing reviews that have been posted so far. If an offer from this company is made, refuse it and keep looking. Stay away

Top Job Titles	Average Salary
Hotel manager 6 salaries reported	$60,000 per year
Staff accountant 5 salaries reported	$52,500 per year
Guest service agent 3 salaries reported	$19.33 per hour
Accounting manager 2 salaries reported	$52,500 per year
Operations manager 1 salary reported	$70,000 per year

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