health navigator

market manager

community relations director

senior reporting analyst

product analyst

Main Street Rural Health

Working at Mainstreet offers a blend of positives and negatives, providing employees with a unique set of experiences. Here's a detailed review based on my time with the company:

Confusing Training Dynamics:
One of the most significant challenges at Mainstreet is the perplexing and often contradictory training methods enforced by upper management. This inconsistency can leave employees unsure about the correct procedures, leading to unnecessary stress and inefficiency.

Independent Work Environment:
While the autonomy granted to employees can be liberating, it also fosters a sense of isolation. Working independently means that camaraderie within the team is limited, making it challenging to foster meaningful relationships. Moreover, the ambiguous instruction to form relationships with the staff of the clinic you are assigned without getting too close adds to this sense of disconnect.

Idealistic Culture vs. Reality:
The company's espoused culture is undeniably heartwarming, emphasizing values like teamwork and support. However, in the day-to-day grind, this culture often feels disconnected from reality. The culture of each clinic heavily influences the work environment, making it difficult to maintain a cohesive company-wide culture.

Challenges with Upper Management:
Interactions with upper management can be a mixed bag. While some managers are supportive, others display condescending and passive-aggressive behavior, especially regarding time off requests. This attitude creates a sense of guilt among employees for utilizing their entitled sick time or PTO.

Limited Growth Opportunities:
Despite the promising aspects of the company, growth opportunities remain limited. Unless based in Tennessee or possessing a background in the medical field suitable for a market manager position, employees may find their career trajectory stagnating.

Corporate Realities:
The notion that corporate is not a tangible entity and can swiftly terminate employees reflects the precarious nature of working for a startup. While the lack of micromanagement is a relief for some, it also underscores the instability inherent in such organizations.

Compensation and Benefits:
On a positive note, Mainstreet offers competitive salary packages, alongside enticing benefits such as PTO, sick days, and holiday pay. These perks alleviate some of the frustrations associated with the job.

In conclusion, working at Mainstreet entails navigating through a complex web of positives and negatives. While the company offers independence, decent compensation, and attractive benefits, it also grapples with issues of inconsistent training, limited growth opportunities, and challenging interactions with upper management. Prospective employees should carefully weigh these factors before committing to a role within the organization.

Disappointed by the Disconnect Between Mission and Reality

As someone who entered healthcare to make a meaningful difference in patients' lives, my experience at Main Street Health was deeply disappointing. While the company promotes a mission centered on supporting patient care, in practice, the focus often feels far more aligned with maximizing Medicare reimbursements than truly prioritizing patient outcomes.

There is a consistent lack of leadership, transparency, and meaningful support. Many decisions are driven by business metrics rather than clinical impact or staff feedback. It's disheartening to work in an environment where volume targets and reimbursement benchmarks take precedence over compassion, care quality, and employee well-being.

There are very limited opportunities for growth, and the benefits package is underwhelming especially for a healthcare company. It appears the organization finds ways to circumvent certain state-mandated benefits like FMLA and sick leave, depending on employment classification. While the pay is average, it does not reflect the high demands and the often overwhelming workload expected in the role.

There’s also a disconnect between what the clinics are told and what staff are expected to do. Clinic teams are informed that you're “an extra set of hands,” yet the company instructs employees to limit support to avoid overextension creating confusion and unrealistic expectations on all sides.

I sincerely hope the organization takes real steps to prioritize patient care and invest in its staff because healthcare should be about people, not just profit.

for those who truly like helping people AND are able to adapt to new/changing situations and respect and communicate with all kinds of personalities -this is the absolute BEST company to be a part of.  Because the job is breaking down/over coming obstacles to health care in rural settings no 2  Navigator positions are exactly the same. You get to know your patients, in your areas - what they struggle with, what they value and love. The job is only 50% paperwork, the other 50% is everything from helping a patient get transportation to their medical appointments to helping them get food or medicine. I read a review that states the job is an Insurance pusher, which really confused me as this company does not sell insurance (or anything). Nor do they sign patients up for anything or try to promote one insurance over another and the only "cold calls" a Navigator is allowed to do is to remind patients to schedule/come in for their regular doctor visits...just like any other healthcare professional does.  In this job, I love that I can help patients get what they need for their health and well being. I love that I know my patients' names and kids and grandkids names. I love that Navigator communicate with each other daily, that we all help and support each other. There is so much support, feed back, and encouragement from management and other navigators - I have worked full time for over 30 years and have never seen a company set their employees up for success as well as this one does.  

You work in a primary health care clinic. Your supervisor covers half of the state and you barely see them in person. Really high expectations without really giving grace. Training cane be effective, but other times it is so boring and hard to follow. After your training in Nashville, 95% of meetings are virtual and most seem irrelevant or last way too long (like 2 hours at times). Really hard to feel connected in clinic because you may not have a coworker for miles. Easy to feel isolated.  Benefits start at day 1 include disability which is very nice. Pay is a bit disappointing. Very difficult to get a raise for your first year. They do not give out a raise to everyone and there is no cost of living raise. It takes management forever to fix work place harassment or clinic issues. They will believe the clinic you are in over you if anything occurs. Requires no real outside training. 

Main Street Rural Health is a new business, but you would not know it from how they communicate and treat their staff.  I have never worked for a company that has multiple meetings per week involving the entire company, and that appreciates feedback from entry level  positions to executive level positions on what can be done to make things better. The passion that this company has to assist the Senior population in getting access to better healthcare is amazing.  The company has high expectations of their staff, but is there to support and ensure that everyone succeeds in meeting those. Main Street has a family feel to it despite how quickly the company is growing, and makes it clear that they want to maintain that in the future.  This company offers the flexibility that I need with trying to balance work and family as effectively as possible. If you love to help people and have a job that means something to so many, check this company out.

Like others have said you are a doormat. You work like a robot doing all of the micromanaged tasks that the management tells you to do. You spend all day on the phone doing QA tasks so the company can get maximum Medicare dollars all the while telling you what good you are doing for patients. You hardly have time to see the patients and your call numbers are being watched continuously.  People with work experiences or education in health care will be bored to tears. If your background is working in a call center you’ve got this. The training is intense and what works in the training office doesn’t always work out in the real world, but they don’t want to hear that. You are just supposed to accept the “company line”. You are told to do anything (cleaning restrooms, answering clinic phones, bringing in food) to make the docs and clinics happy. Clinic staff wonders what you do all day. It’s exhausting. ….and we are supposed to be about keeping people healthy. Employee physical and mental health clearly don’t matter. 

My initial onboarding at Main Street was a positive, yet overwhelming experience. Everyone I encountered at training was kind and welcoming. With that being said, the content covered during training was Medicare saturated and fast paced. When I settled in at my clinic location, I quickly realized the impact our virtual team would make. I relied heavily on my peers at Main Street for guidance and resources. I could not brag more about our fellow navigators and mentors. Everyone is quick to lend a helping hand. One thing about the role at a startup is that it is ever changing. You must be versatile and adhere to new orders of business. Although certain approaches may not be successful across the board, constructive criticism is welcomed and encouraged. The company values the opinions of the navigators who implement new business methods. There appears to be more stability and structure within the company as it continues to grow. If you are looking to work alongside individuals to close the gap on resource accessibility, then this is the job for you. 

This company is truly one of the best places I have had the pleasure of working at. If you have a genuine passion for helping others, making a meaningful impact in your community, and giving back, then this is the perfect place for you. The starting pay is exceptional, there are abundant opportunities for career advancement, the management is incredibly supportive, and the company culture is outstanding. What's even better is that the work you do each day directly contributes to positive patient outcomes, allowing you to see the real difference you are making. If you're looking to find true fulfillment in your work and wake up excited to go to work each day, then don't hesitate to apply to Main Street Health. It's important to note that while the company is still considered a start-up, the changes have always been positive in my experience, driven by a sincere desire to improve the lives of both employees and patients. Working at Main Street Rural Health will undoubtedly be a decision you won't regret.

For starters, each clinic has a completely different atmosphere.   Some Main Street employees have a great relationship with the providers and staff, others are not so fortunate.   If you happen to end up at a clinic that is not willing to cooperate with you, it is nearly impossible to succeed.   
Meetings (virtual) are endless and time consuming and often unnecessary.   
What seems like a great opportunity to help patients in need, as time goes on you will find the outbound phone calls begin to take over as you have quotas to meet.   
Main Street does not have any loyalty to their employees. They will fire employees during the week long training in Nashville- I’ve heard some wild stories about this happening and their justification is just as wild.  
The current rating is 3.8 and in my opinion, seems quite high.  Read reviews and weigh your decision carefully.  My stomach was in knots the entire time I worked there.   It’s been a relief to be gone.   

Main Street can be an okay job, but it’s never just because you work for Main Street. The people in the clinic that you work with each day and your patient base will make or break your experience, but sometimes, even with good relationships, Main Street can be the looming force that makes you want to seek employment elsewhere. The benefits are not great, management should be avoided as much as possible, HR is a headache, the initial job description is not accurate, annual raises are laughable, and there is little to no room for growth. Some of the work can be fulfilling when you have time away from your workload to actually assist patients with their needs. This is a place to go if you enjoy working a mostly set schedule and are good at working independently. It’s not a place where you will be cared about or to build a career. 

Top Job Titles	Average Salary
Health navigator 4 salaries reported	$52,500 per year
Market manager 27 salaries reported	$80,000 per year
Community relations director 25 salaries reported	$57,500 per year
Senior reporting analyst 1 salary reported	$75,066 per year
Product analyst 1 salary reported	$62,500 per year

Working at Main Street Rural Health: Company Overview and Reviews

Main Street Rural Health

Main Street Rural Health Ratings

Popular jobs at Main Street Rural Health

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected