front desk agent

housekeeper

night auditor

hotel housekeeper

cook

Maine Course Hospitality Group

I began working for a hotel owned by Maine course hospitality during COVID. I had been working as a customer service/ sales manager in an industry affected by the pandemic and was required to close. When I accepted the position as front desk associate I was excited to explore hospitality and was confident my previous work experience would be transferable and useful. I willingly took the entry level position confident that I could prove my skills and value. But after 2 years working for Maine course hospitality I had experienced zero mobility not even the opportunity. The company’s lack of accountability for all employees top to bottom is one of many red flag. Any efforts to go above and beyond were never rewarded because no one cared. No system existed like employee reviews making opportunity for improvement a challenge. Turn over of employees was constant throughout all departments. If you go on the Maine course hospitality website under culture they list the core values. Integrity, Respect, Family, Fun. The family business mentality is outdated and harmful for a myriad of reasons. The outcome is  an unhealthy power dynamic where employees get taken advantage of. 

From jump, the General Manager was great at providing a convenient time for me to interview.  Once hired, I was provided with about 1.5 months of quality training from my predecessor who was retiring from his role as Maintenance Engineer.  Since then, I have been able to successfully meet my job requirements through the help of my boss and fellow employees.  I can not speak on how long I will remain at this job since I am young and looking to grow, but I can say this is a great place to work with great leadership to guide you.

The only challange I find is that PTO is the only time off you accrue.  So you have one allowance to cover sick time, vacation time, holiday time, etc.

Having worked for several hospitality management companies in my career, Maine Course Hospitality Group is far and away is the most supportive and positive.  They provide the resources needed to succeed at my job.  Senior leadership very much supports a work/life balance, which is important to me.

The company values of fun, family, respect and integrity show through in their actions.  Benefits and compensation are above the standard normally found in this industry.

For those looking to join Maine Course Hospitality Group, I would highly recommend doing so if provided the opportunity.

I was a breakfast attendant from 5am til 12-1 pm Monday thru Fridays then 6 am to 12-1 pm on weekends. Also was responsible for cleaning all public areas of the hotel, as well as keeping coffee station clean and stocked and rotating product. Management altho great people are Not suited for management Roles as they encourage laziness and are all about favoritism. That was the hardest part for me. The rest was great. Loved the other employees I worked with. 

I work at the Bangor Courtyard and TownePlace Suites. The workplace is very positive. Management is fair and actually cares about you. They are very flexible when things come up but do expect you to get your job done. Other places I've worked are all about the profits and not so much about the people. Our bosses offer us a lot like monthly bonuses in the summer and also free food and drink every day. Do your job and you will be rewarded. There is also not a lot of drama here so I look forward to work every day. 

Maine Course has a great culture to offer associates. Very pleased so far with their deliverance. Glad to make a difference with an awesome team. With a strong core in place anything is possible. I love the "Whatever it takes" attitude we have to satisfy the guest experience. (within reason)

Cleaning new cars very easy. Cleaning upper management vehicles was interesting do to the amount of (tips) found throughout. Blue tipped rolled up dollar bills increments of 10's to 100's I'm no dummy sterilized the loot for self gain you bet! But to work for a group of junkies not recommend. 

I worked with main course for a number of years when I first started I found that working there was great. When I first was hired I was promised to raise after a certain amount of days I had to ask for that. When we went to upper management about supervisors nothing was done. By the end of my stent with this company I found that I was stressing too much over a simple job. I would never go back to me or hospitality no matter how much they paid me.

This company genuinely cares about their associates, has great benefits and encourages work/life balance. Being in Hospitality for over 20 years and working with numerous management companies, I can say without a doubt this is the Best company I have worked for! 

Don’t work for them if you value yourself as a human. As a former manager who worked at one of the MCHG properties m, you’re only a number to them. They’ll find any reason to fire you if they don’t like you. They’ll throw you under the bus to protect themselves. 

Top Job Titles	Average Salary
Front desk agent 18 salaries reported	$18.24 per hour
Housekeeper 15 salaries reported	$17.45 per hour
Night auditor 4 salaries reported	$20.00 per hour
Hotel housekeeper 6 salaries reported	$17.40 per hour
Cook 2 salaries reported	$23.75 per hour

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