direct support professional

program manager

program coordinator

residential manager

employment specialist

Mainstay Life Services

What is the best part of working at the company?
The positive attitude of the administration staff. 
Their willingness to work with your flexibility. 
Keeping the employees well informed 
The additional trainings given when they require you work at a particular site, ( like residential).
The fact that they had several dates for quarterly meetings and yearly trainings, as well as makeup dates. 
This was a good company to work for. 

What is the most stressful part about working at the company?
Having you document and not giving ample time to read/review it.

What is the work environment and culture like at the company?
Perfect everyone was alone to express their ideas. Although, it is their company and their mission was what had to be achieved so everyone could be able to make good choices

It’s not a horrible company to work for. It has declined over the years. There isn’t too much of a work life balance or flexibility if you have a family unless you work in upper management. The pay isn’t the best and you even take a pay cut if you go from full time to variable hour/substitute even though you’re doing the same work as full time people. The upper management has no idea what goes on in the group homes. The benefits are very expensive and not good. The best thing about it is the clients and feeling like you’re making a difference in someone’s life. If you have a good team that works together, it makes work much better. Overall it’s the clients that keep me there. 

When you are getting verbally assaulted by your house manager, with little innuendos and disparaging remarks it can take a toll.  Add to the fact that you are already working with the mentally challenged individuals who are all trying to get your attention, well it makes for a long day.  Cleaning things up that should've required hazmat suits,  by yourself or with minimal help and than being told you have an attitude.  Just feeling totally unappreciated as both an employee and as a fellow human being.  It's ok for co workers to sit and watch tv while you are working, and you are asked why something isn't done.

Working with the residents is rewarding. Unfortunately the management is sadly lacking.... Managers ill trained and of dubious character. Lots of nepotism at this agency. Be careful reporting any concerns as vindictive retaliation is standard at this company. Used to be a good place to work but sadly, not anymore!

Mainstay is a non-profit organization that is mainly based on helping and dealing with MR, death/blind and the physically handicapped. Clients live in residential neighborhoods with three to four house mates or in their own homes and you just go in and help with their everyday living needs.

The clients and staff become like friends and family to you. They care about you as care about them. The company is very client-focused, and they treat staff well. It can be hectic at times, when you are short-staffed, but that is just the nature of many jobs. You can honestly tell, who stick with it, and who will leave. You need to have a heart for this type of work, otherwise you will burn out.

Never the same day twice
Always something different happening - one day doctor appointments, another grocery shopping, taking clients out for exercise, teaching clients how to do whatever they would like to learn, ensuring cleanliness of the clients & home, never same day twice 

Demanding yet enjoyable. Rewarding because of the obvious appreciation from the clients I serve. Hardest is not being financially compensated for the dedication of serving precious human life.

I liked working here when I was fully staffed.  Sometimes difficult when I was single staffed with 4 clients.
You work from the moment you come in until your shift is over.
My managers were helpful and understanding.
Hardest part of the job is having clients die.  During my time there, I had 7 individuals pass away.
Best part of the job was the clients I worked with.

I say, give any job a try if you need a job. Maybe things will go better for someone new. It wasn’t the worst of job, but far from the best. Every jobs has its strengths and weaknesses. You just have to see if the pros outweigh the cons. The biggest thing here is, the management is terrible. Best of luck. 

Top Job Titles	Average Salary
Direct support professional 37 salaries reported	$19.70 per hour
Program manager 16 salaries reported	$28.15 per hour
Program coordinator 1 salary reported	$68,686 per year
Residential manager 2 salaries reported	$54,794 per year
Employment specialist 1 salary reported	$24.98 per hour

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