construction laborer

lineperson

sales representative

splicer

help desk analyst

Mainstream Fiber Networks

Management is virtually clueless about the day-to-day experiences of lower employees. Managers who refuse escalation calls, who offer little to no support/advice/assistance, the company sells services that are fundamentally broken and do not work. Ignorance, lack of experience in positions where it matters, greed. Multiple instances of things being held against me that shouldn't have been. Things that should have been ignored or forgotten about were constantly made a point to be brought up (ie. requested to leave early to get my vehicle from a tow yard, ended up not even leaving, was told one of the reasons I was being terminated was for "making requests to leave early". Imagine being punished or even "terminated" for requests. Not actually leaving. Just requesting to leave.)

The real reason I was terminated: 3-4 employees were contemplating walking out and was asking if I would follow. I tried to tell them to stay and that things would get better but they were upset with the new ticketing system and management not caring. I was doing fine, in fact, the best I had ever done while employed. Was working hard and trying to keep the team together. Instead of ignoring the situation (I guess I should have?) or telling their manager (who they were upset with. Why would I tell the person who they are quitting because of?) I went to HR and told HR to contact ownership as this could be a devastating event (tiny company having 90% of their support staff walkout in one day). The next day I was fired and given a bunch of BS reasons for why but obviously, it was because I made management feel insecure (told them to quit bullshitting me and tell me straight and they acted totally confused. Stated it was obviously for the call to HR and then they stated I was being terminated for insubordination. Funny how quickly that changed, right? I stated HR told me on the phone I made the correct call, the manager said I didn't make the wrong call, but yet I was being terminated. So, you do the math.) You're lucky I don't post the audio recording from the termination meeting. Basically was blamed for the people quitting and not telling the manager who they were quitting because of. They could've checked chat logs to verify I was telling everyone to stay but again, revert to statements of ignorance in management. I assume the manager I'm talking about will be gone before long but will be replaced with another incompetent person. The root of the problem will never be addressed, GL to ya! :)

A majority of the every day employees are hard working people, desperately trying to navigate through impossible deadlines and unclear expectations set by leadership. Management makes rash decisions on the fly, often causing bottlenecks in operations and processes. There's no culture here and unless you are in a sales centered role, you will never be recognized for your accomplishments. They give nothing back to their employees, often teasing awards and incentives that mysteriously disappear by the next quarter. 

It's a job if you need one, but be prepared for an unexpected "reduction in force" when they make a on the fly decision to move things in another direction, as they put it. 

If you join Sales Operations, be prepared to stay on leadership's good side or you will never go anywhere. 

Overall mainstream is a very good company to work for, it does lack in pay and benefits compared to other fiber lineman jobs but offers fantastic flexibility to its employees. They are a family oriented company who understands things happen in life and are willing to work around things. Health insurance is lacking, raises are often delayed, and on occasion the lack of proper tools can be frustrating, not to mention management is a total joke who only looks out for themselves. Its not a bad job to hold you over and gain some experience but its certainly not a career and odds are you'll get screwed over at least once while working there by one of the "leaders" 

Poor communication both internally & externally. Company policies & procedures aren’t clearly defined & not equally applied. Some Employees are held to different standards than others. Leadership roles (managers, directors, Dept leads, etc) are filled with inept & conceivably petty people. Unwilling to accept any responsibility & quickly pass blame to subordinates regarding customers &/or other employees. Juvenile antics including hearsay, gossip, & tattling are tolerated, often rewarded, resulting in a toxic environment. An unstructured & inconsistent company lead by sophomoric executives compounded by the lack of communication across departments. 

I feel that I was treated unfairly here. First I had a fellow employee get me in trouble for no reason. Then My boss quit and I was shuffled into her position with no raise. I did my very best to take care of Warrick County while being in Brown county, I would stay late and also answer questions over Slack from home off the clock. It was mostly the upper management that didn't appreciate the hard work,  fellow employees did see it and we all tried our best. 


I worked at Mainstream for about a year and a half.  Till corporate decided one day that my position was no longer necessary- literally walked in and told me that my position was being eliminated.  “You’re welcome to apply for one of the other jobs in the office” but I’d have to go through the entire application and interview process and start over from day one basically.  No thanks. 

What is the best part of working at the company?
They started out being truthful and a home based family company, Their not at all!! 

What is the most stressful part about working at the company?
Not knowing who you can trust and what your job title actually is.

What is the work environment and culture like at the company?
Hostile…backstabbing …and no one communicates 

What is a typical day like for you at the company?
Not knowing what you should be doing, helping all departments out that are left in the company. The upper bosses make the most and look down on the employees doing the work

Hop on board this sinking ship. Company can’t afford to pay their bills slowly one by one everything is becoming scarcely available. From the disconnect in management all the way to the lack of materials and being told you’ll be replaced by contractors tomorrow, you’ll be ready to leave just as quick as you started. This place is a complete mess they have no idea what they are doing. You’ll get called out after hours constantly due to sloppy work and being short handed. This place will make your hair fall out don’t do it! 

What is the best part of working at the company?
If you are motivated, you can make a lot here. Every company has growing pains, sure. But they give you every opportunity to succeed here.

What is the most stressful part about working at the company?
Working in sales is stressful. But outside of that nothing really.

What is the work environment and culture like at the company?
My leader is involved in my growth. Looking at the next step. They are working on the culture piece. You have to stay out of HR crosshairs. But my team is great to work with!

What is the best part of working at the company?
Some of the staff are great and thats really about all.

What is the most stressful part about working at the company?
So much work on you in a day and very little pay for what you have to get done. 

What is the work environment and culture like at the company?
Very stressful everyday! Customers arent nice bc of all the unprofessional things the company had done to them. 

What is a typical day like for you at the company?
Too much to mention, the day never stopped.

Top Job Titles	Average Salary
Construction laborer 227 salaries reported	$16.25 per hour
Lineperson 177 salaries reported	$18.50 per hour
Sales representative 133 salaries reported	$15.12 per hour
Splicer 87 salaries reported	$20.53 per hour
Help desk analyst 49 salaries reported	$14.00 per hour

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