mobile phlebotomist

phlebotomist

mobile tester

tester

scientist

Mako Medical Laboratories

The company itself thrives off of the work of the mobile phlebotomists. The management and administration receive unlimited pto and only work every other weeks while the workers have to be subject to either losing hours or finding work when orders are not sent out because they only receive 5 hours of pto monthly and can’t even use them in an emergency. The schedules are flexible, but there are not enough staff to every keep all areas covered so that no one Individual is driving too far from their home address. You are promised raises and that you will work in your area only. Then, once hired find out that they don’t give raises but biannual bonuses that you must be with the company full time (even when you don’t get full time hours) to get. You must be at their disposal during the entire workday whether you are clocked in or not bc they never know when orders will come out and if you go part time you lose all benefits including your pto and bonus eligibility immediately even though they say the bonus is based off of your performance. The supervisors work from home and don’t have to leave for much of anything and are paid whether they work or not. The phlebotomists get what they can and take loses otherwise. Also very poor management communication and support especially in times of crisis. There were several team members including myself that had serious issues while on the road and the only concern that was had was for the specimens. You’re left to fend for yourself when you’re doin a job expecting to have support from your team. The pay isn’t bad but for what you deal with and the wear and tear on your vehicle, it isn’t worth it.

Working from Home should not be stressful and difficult. However, my 7 months employment duration was the most worst experience that I had due to the fact the HRSA Team Lead had certain employees that she likes to throw under the bus especially Cc: managers in the emails, she said one thing in the emails but it was a different thing, she did way too much Micro managing. The Billing VP has the worst attitude because on my first day of training she expected me and another employee to process 120 billing claims when we were just in the process of learning the billing system.  Then the pay for was very LOW compared to the amount of work/steps that have to be done to submit the HRSA claims. Yet though, they hired a bunch of new people 2 to 3 months after me who were getting paid $1 to $3 dollars more than my starting pay for the same work performed. Then, when I went out on medical leave during my time with the company, just ONLY HR/Director of People had sent me an email to wish me a Speeding Recovery. However, when I submitted my two weeks notice to the Billing Manager then I got a response back for the first time ever regarding my reason(s) for resignation when clearly the VP Billing Manager and HRSA Team Lead was the root cause as to why I left the company. 

Typically you will get orders 3 times a day. It can be 3-15 orders per batch. You start at 8 drop specimens at 4/5 depending. You have a 3 day time frame to finish each order. You are responsible for contacting and scheduling your patients and routing yourself. Its a good job if you are self sufficient.

If I were you I would not work in the SC area. The management and upper management, will not, and do not care about their techs. You will be going to known dangerous neighborhoods, and if a patient is unstable, or has someone in the home who is. It won’t matter. I’ve been put in many dangerous situations with no help. If you end up getting behind with orders it will be very hard to get help. Constantly understaffed. Management has ruined the company. You will only be viewed as a number. They have unreasonable expectations. You will have NO work life balance whatsoever. You will be screwed over non stop. There are new rules and policies just about every other week. You are not paid enough either. For your own health and sanity and over all peace. Do not work for this company. At the very least not in SC.

This company does not have any structure for their AR Billing at all. They have done lay off after lay off and did not give proper warning of a layoff after being told time again and again they wouldn’t be doing any more layoffs. They only care about what is beneficial to the higher ups. They do not do merit raises. They have a new bonus share program in place and the managers use personal feelings when providing feedback to for your work “evaluation” that was counterproductive to your actual performance. There is no handbook to what is expected of you for your department. The benefits are terrible and you have to request HR to enroll in the 401 k program and stay on top of making sure you are enrolled. The business is sure to go down if they don’t start valuing their employees. 

The new VP demoted the AR Specialists down to AR reps and said it wasn’t a demotion however when you compare salaries Specialists get paid WAY MORE. Another reason why this company seems to only care about the higher ups. It’s a start up company so don’t expect it to be ran like a well established corporation like Labcorp but you would at least expect to be treated more fairly. 

I worked in the field being in the providers office. Overall my direct supervisors that I had over the 4 years I worked there were great and easy to communicate with should I needed to.  I enjoyed not having a supervisor or other staff in office with me while I was at providers office. Happy providers, Happy patients, and follow rules = stress free days. One big down side is the pay. I received very small raises nothing that showed me that I was appreciated. And it was upsetting to know new hires were getting paid more than I was coming through the door. I had the time invested and proven to be strong in building rapport with providers offices and even saving the account reps and lab SEVERAL times when negligence or mistakes made. MY supervisor appreciated it but that's about all that showed any appreciation. $$$ talk louder than words! Now I will say that they broke us off nicely at the end of 2020 because COVID effected everything we normally would do.

Overall a good place to work as long as you have excellent scheduling, phlebotomy, and time management skills. All paperwork(roll ups at the end of the day)/printouts/supply runs etc/scheduling must be done during off hours and certain patients get priority as well as a ton of stuff to remember to do daily. There was some discrepancy between management and supervisor on when you must be clocked in by and what some of the rules/requirements were. The route supervisor was extremely helpful as well as the other coworkers however the manager was not so much especially when help with a patient was needed. Some patients can be stubborn/rude/hostile at times but most were sweet. Must have a good working smartphone at all times with plenty of space for photos and required apps and excellent signal/Internet. This is not everything but is most of the major requirements 

When I first started working here this was the place to be it was a great place to work at the people where good to, then when the COVID Pandemic came the company brought in great business and it was fun working on a great team and then when it started to go down some of the team morale started changing and then leaving. Upper management didn’t really care about your advancement they would use and abuse you for their gain, lie to you and make things up about moving up only to give opportunities to underserving inexperienced children who’s parents have political ties to the CEO and only cared about showing the favoritism to backstabbing co-workers such as those kids who had everything being fed to them with a spoon. Some of them are basically very unprofessional there they cause childish HR issues and they gets everything handed to them. Sometimes I think the company would be better off if they never got involved in politics and other things. No one knows the future of the company and that why employee turnover is on the rise due to drama and also weak pay and advancement.

Do not get overwhelmed by the publicity generated by this company. They DO NOT invest in its people. Way too many employees come and go, and most of those who stick around either have no other choice or have a stake in the company. Pay is way below industry standard and the bonus structure, compensation plan are pathetic and unrealistic. Management is also terrible and dismantled. Management does not have a deep understanding of marketing real science and the management team spend too much time cares about media attention, like cutting the ribbon with the governor or having the over-rated trophies that too often talked about. Even with these successes, do not fantasize it would translate directly to higher employee pay. Think about it, if a company continue to talk about staying lean internally but continue to hire people, claiming to be the fastest growing company, there's a discrepancy that they are not willing to share. Stay away unless you have a tremendous indulgence in donuts and have no other options.

Please do your research before considering working for Mako Medical Laboratories. The reality of the position and company is not in alignment with what is promised. Management plays favorites, there is no opportunity for growth, there is absolutely no management or sales organizational structure, let alone a chain of command. Management is unprofessional, to say the least, the workplace culture is toxic. There is no company organization and that is shown in the field and behind the scenes in the lab. This is a great filler job. If you're a self-learner and don't need to rely on your company for support or assistance in learning the aspects of the products or the position, Mako Medical Labs is the place for you. As to starting a career with Mako Medical, think twice and do your research. 

MAKO is an amazing company that gives back to the community and posses family values. I highly recommend working for this company, any department EXCEPT for the billing department. The level of unprofessionalism, lack of knowledge, education, and work ethics is unbelievable. They are more concerned with quantity over quality. False promises are made on a daily and with the new management structure these false promises start the day you interview. There is a great divide within the department, drama, tension and it all stems from the up down. Open door policy is a joke - retaliation occurs or your business will be told to all. The billing department does not at all represent the values and mission that the company was built on. 

My advice - you want to accept a job in the billing department. Do not accept verbal agreements - ask for everything in writing.

Top Job Titles	Average Salary
Mobile phlebotomist 70 salaries reported	$14.20 per hour
Phlebotomist 3 salaries reported	$18.00 per hour
Mobile tester 13 salaries reported	$22.46 per hour
Tester 10 salaries reported	$25.00 per hour
Scientist 1 salary reported	$26.00 per hour

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