collection representative

collection agent

retention specialist

mobility specialist

call center representative

Makotek

This job takes 3 days to learn, and 2 weeks to understand.  Once you understand your function and the general flow/routine of the job, you can then begin to craft a selling routine for yourself to maximize your earnings while delivering results for the organization. 
The position is called a field technician or retention rep, but this is really a sales job with built in leads. Every customer you go to see basically knows you're coming - so there are no uncomfortable cold calling type scenarios - and you are there to generally help them by getting the services back up and running (or retrieve their equipment to stop the billing process).  
Its that simple. 
When interviewing, I was inquiring about the pay, and concerned I would be able to earn enough to cover my family needs. 
I was told that the more customer contact you make, the more money you will earn. If you can talk to people, work with people, and keep the customers scheduled properly for follow up, the sky's the limit. 
You are paid when the customer pays you their past due bill. 
You get paid when the customer returns the equipment to you. 
You still get paid when the customer comes home, receives your notification door tag you left, and pays direct to the Company. 
You get paid when people ask you through the course of your day if you can take their old cable boxes/routers back. 
You get bonus pay when the Team hits the Company target for the month. 
This is really a great job.

By far the worst job in the cable industry. $1000 pay check is not realistic, its happened only a few times by only one tech in two years. The average tech makes $300-$500 a week, and pays $200-$300 a week in gas alone, not to mention the wear and tear on your vehicle. The most expensive route cost $100 a day in gas. The atmosphere is not great because once workers realize the "point system" is not beneficial to anyone except the owners. The point system is used to keep technicians from receiving a % of the money they collect, and money for equipment. You have to pay for a lot of supplies, some of which were provided by previous contractors. You will be always reminded about being back charged for anything. You are also not benefiting from climbing polls, because since they operate on the "point system" you will no get paid for disconnects also. McDonald's is a better job because you actually make a profit and no wear and tear on your vehicle.

As a technician a typical day is show up to the office early in the morning. Type up your turn in and turn in any money or equipment picked up. You may pick up work that day or be on your way after an hour or so. Some techs start in the field and work until 9pm some go out in the afternoon and work until 9pm and we work Saturdays as well.
I learned a lot about directing peoples actions through listening and suggesting solutions. I learned how to deal with very irate people.
Co-workers were good. You get paid for what you do so they did not have a ton of motivation to go out of the way to help you but they were good natured.
Management is almost militant. They expect the job done and no excuses. Not much of a place for rewarding hard workers other than your paycheck. Stay under the radar and do your job and your good.
The job itself was fun. Driving around talking to people and making money. Just take it for what it is - a paycheck. If you expect much attaboys or room to grow - look elsewhere.

This was a contracted position for Comcast. Work normally began around 10:00 in the morning and lasted until about 8:30 at night. Call on accounts to see if a payment over the phone could be made regarding cable television. If unable to reach by phone you had to route the work orders and make stops in the field. If the customer was not home, a door tag would be left with a phone # for them to call. If they were home and were unable to pay, I would simply collect the equipment and return it to our office. 

I very much enjoyed this job with Makotek, and was not looking for a new one. It was a contracted company through Comcast, and Comcast outsourced to a call center. Once they did that, our work got cut tremendously and I had to begin to job search. 

The hardest part of the job was that I had to often go to some very bad neighborhoods, but that also made it fun for me. 

I enjoyed being outside most of the day. I enjoyed how each day was different.

They lied about how easy it would be to make money . When you find out everyone who works there are mostly been working there for a couple of months you already know that the place sucks.The “managers” there are very unprofessional, micromanaging people and speak to people any king of way. I have worked in so many call centers I never see such unprofessional people like this. The place is smelly, their bathrooms is always dirty. Their little area they call “ break room is dirty.Every thing there is dirty . I wasted my time there.No upward mobility.Their metrics suck 

I've been with makotek for about 3 to 4 years now and its been a great time. They promote from within the company and I have already had the opportunity to move up to management in other locations. 
There is a guy in our office that makes over thousand a week because he works hard. And by work hard I dont mean heavy lifting or ladders. When you have a job this simple some people like to take 
advantage and not work hard but all he does is put in his hours as if it were a regular job with someone standing over you making sure you do what you are supposed to. This job isnt like that. You have to make yourself work in order to go get the money. And the manager at the Fayetteville NC location is the best manager out there. He would do just about anything for his crew.

I was picking up out of service Comcast equipment...in a very sketchy part of town. You find yourself in very compromising situations pretty often. At first I loved the job, and my manager was the nicest guy on the planet. They decided to go from a Hourly/Incentive pay model to only piece pay. So before you got paid 9 an hour plus an extra however much per piece you brought in. Then they started only paying for the pieces you brought in. So on a slow week where everyone is giving you problems...especially in these sketchy neighborhoods...you make close to nothing when you have been driving around using your own gas all week. 

I love this company, this job may not be for everyone but if you enjoy working  on your own and with the support of great management and a great team then it is so worth it. Always having a positive attitude when I go to work is important to me as a person and the team I have and the management are just fantastic. Are there hard days, of course as there is with any job, but the good out weighs the bad. The pay is based on the work you put in and the efforts. Is it easy to start off, of  course not but after taking the time to learn and know I could do it I would not want to be with any other company!! Thank you Makotek for giving me the opportunity to love what I do

Typical work days are long and unpredictable. You never have an idea of how productive the day will be. I've learned how to be patient and effectively communicate and motivate coworkers on a supervisory level. I've learned how to run an office of up to 12  employees smoothly. The hardest part of the job is making sure that every customer is taken care of to upmost of my ability. The most enjoyable part of the job is the gratitude and appreciation I receive from the customer once they see  I have done all I could to assist them with their needs.

Every morning you had to come in to the office for a meeting with every employee.there was about 12 employee at the time, they reviewed sales and orders that nee to be done. You learned what was happening with the company. You also had to come drop off all equipment and payment that you had collection from the day before.The hardest thing to do was disconnect a person service from the cable line on power lines. There was days where is would rain and you to work, certain order job had to be filled by a due date and you were required to finish everything on time. you were also required to collect payments instead of the disconnection.

Top Job Titles	Average Salary
Collection representative 10 salaries reported	$990 per week
Collection agent 145 salaries reported	$916 per week
Retention specialist 1 salary reported	$22.00 per hour
Mobility specialist 28 salaries reported	$894 per week
Call center representative 24 salaries reported	$975 per week

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