store manager

junior baker

security officer

ride operator

patrol officer

Mall of America

I worked in the security department for about 3 years. I'll start off by saying that the Mall as a company compensates their employees fairly well and when many companies were going through layoffs the Mall did not. I was very grateful for that. They have matching retirement, tuition reimbursement, and very good medical benefits.

However, the security department is an absolutely horrible place to work. Their management, a bunch of mid level Army NCO's are trying to relive their military days and it shows in the culture of the department. The hours of the three available shifts all suck and when you do get a weekend it's always subject to mandatory overtime. Sometimes you leave on your Friday relieved that your time off has been spared. Why is overtime mandatory? Because no one likes working there. It's a pit stop for people and it's a negative atmosphere. To top it off, OT doesn't pay because Obama takes most of it anyway. So why would I spend more time in a place that doesn't appreciate me and barely get crumbs to take home?

As I've said before, the management has taken the militaristic attitude over the top in this private security department. Why do I need to learn Israeli military tactics when 99% of my job is tracking down snot nosed brats?

The Mall also fails the security department when it refuses to give them a budget to work with. There are two posted positions both of which are absolutely dreadful to work in. With a simple renovation with the worker in mind these could be less horrendous work environments.

Favoritism and rumor spreading are a disease here. If you don't tow the company line or agree with everything they say you are immediately and permanenrly black listed and will never be anything more than a grunt. 

So there ya go. Most of the folks there are waiting for cop jobs, some are just waiting for something better to come along. If you need a job that pays OK, especially if you're single and don't want this to be a career, go ahead and apply. Just don't stop applying elsewhere when you get hired.

To management: if you read this don't get mad and ignore it. These thoughts are commonly shared in your department and if you want to stop that revolving door that I know you're feeling then address these issues.

The job of being a security officer is a great job for someone wanting to get experience for moving into law enforcement. I you are looking to transition to law enforcement this is a good job to start off with. You will get training in verbal influence, basic life saving, use of force, defensive pepper spray, Taser training, MOA specific training, and an optional choice to participate in Krav Maga. Calls to expect are, arresting individuals for various reasons, criminal trespassing, medicals, guest assistance, and MOA specific management calls. You will learn a lot while you are looking for law enforcement jobs that will relate to the job but try to limit your time here from 2-3 years as it will become difficult to continue the work for the compensation you receive along with management.

For the ones looking for a long term job, this is not a recommend position. Compensation for this position starts at $15 and caps at $20 no matter the experience and length of time with the company. There are areas to progress which stalls out at FTO. It is very rare for upper management positions to open as many of them been at the mall for 20 to 25 years. Not many Sergeants or Lieutenants will leave to open positions for advancing your career.

In conclusion, management needs to be changed out to have a new look on security and to push the department into the future. I would not recommend anyone to come and work here for long term. There is not much support for your position from management. Morale building is very low, there is very little to recognize officers for their work but there is a lot of negativity towards the officers. If you are thinking about this job, research other places first before taking the step to working for MOA. There is a lot change in the ownership of MOA which could be detrimental to the future of MOA operations. This would be the last place I would apply to due to the lack of care for the officer from management and compensation.

As a Retail Cashier at the Mall of America the job is often mentally draining due to how busy it gets, on slow days it will be physically draining because you’ll consistently be put to work and assigned tasks such as sweeping, mopping, walking the store, stocking fridges, placing stock on shelves etc. There is rarely a chair at any of the locations but when there is, you’re limited to sitting on it for 5 minutes an hour, and only when no customers are in the store. The closing shift break is 20 minutes, which is essentially only 10-15 considering you need to walk around the large mall to access break rooms, bathrooms and restaurants. And there’s no option to eat during your break on a closing shift or you’ll only have a few bites. Mid-day shifts have at least 45 minute breaks however these shifts range from 9:30-5pm - 11-8:30pm, and are extremely physically taxing, so the break doesn’t even really feel longer. Because of their need to schedule several workers each day, your full availability will be utilized and your schedule will be unpredictable, and you’re limited to 5 callouts a year before facing termination. This job does however come with a 15% discount at a good amount of stores in the mall, and 30% at the MOA toy store.

My day to day was dealing with guests, from negative to positive interactions. Some days I would be going call to call, other days nothing was really happening. My coworkers were great and I could count on most of them to have my back. You will deal with suicides, medicals, arrests, fights, and assisting law enforcement in some capacities.

Do not work here. Every few years, the newest officers start getting paid about 1-3$ an hour more than the senior officers and field training officers but you are expected to train these new officers. Upper management does not want to retain officers. Military service while working there is counted against you. Your performance does not get you a better raise. You do not get paid enough for the work you do.

On a typical work day, I patrol the interior of the mall and respond to all types of calls and provide guest with the best assistance. Working at the Mall of America, I have learned to work and understand many different diversities. I enjoy most of my co-workers but regardless we all work well together and always has each others backs. The hardest part about my job is probably the long hours of walking around but the most enjoyable part of the job is the satisfaction of assisting guest and assuring them that the Mall of America is a fun and safe place to spend their day. I enjoy my job and I enjoy what I do.

There is nothing better than going to work and knowing you will make somebody's day. That's what the Mall was all about. I was able to work with children at Nickelodeon Universe. The employees I managed were kind-hearted and enjoyed what they did. I learned many skills involving guest services through on-the-job training. When management switched in 2015 communication was no longer there. This made it harder to articulate to the higher-ups what was going on throughout the park. The most challenging part of this job was handling situations in which guests were unhappy with their experiences. Although, I was almost always able to send them on their way with a smile on their face.

A typical day of work was operating assigned and rides I was trained on and making sure every rider was safe and was enjoying there time at  your rides.  Cleaning and keeping things clear of objects that could make the ride not work.  I learned how to be more assertive with guests and ensure a safe experience . Management  was very helpful and there for you most times. The hardest part of the job was the physical labor because of the hours I was working it became tough for me to keep working all those hours. The most enjoyable part was the children. I always had a specific bunch that would ride the ones i was operating close to 300 times. I got to know there personality and knew when they would visit more than a month.

Working at the Mall on the regular is consistently overstimulating, frustrating and tedious. As of this moment many of the Team-lead staff are young, inexperienced and while they are very nice people, they are not what I could describe as good Team-leads. 
Many of the supervisors and workers are lazy and commit minimum effort to basic tasks, their understanding not helped by the trademark terribly inefficient, non-linear and somehow redundant yet uninformative training. If you have a high tolerance for loud noise, amusement parks and people upset about literally anything they can find, I think you'll be able to find enjoyment and satisfaction in this job that I myself cannot. Not the worst, but CERTAINLY not the best. 

Like every job there is the ups and downs. When I was hired 8 years ago the pay was decent and they did well at paying competitively with multiple company wide pay bumps, they also provided many opportunities to get promoted. I know many people who still work at the mall who started around the time I did who have moved there way up the ranks. The culture is great, many team building activities and I’m still good friends with many people I’ve met at the mall although I haven’t worked there in many years. A major downside is the starting pay just isn’t where it needs to be hence, they are always short staffed and they lack of staff can be draining. 


* Promptly answers incoming radio and telephone calls, prioritizes requests for assistance and dispatches appropriate personnel following established procedures.
* Requests assistance from appropriate local or federal Law Enforcement agencies as necessary.
* Constantly monitors for suspicious activity.
* Monitors various alarm systems and responds to trouble signals according to procedure; monitors Closed Circuit TV system.
* Maintains complete and accurate logs and records.
* Compiles Digital Video and Audio Footage from generated reports.
* Enters process and retrieves computerized data as requested.
* Answer guest questions and provide assistance when needed.
* Maintain the safety and cleanliness of the facility.

Top Job Titles	Average Salary
Store manager 13 salaries reported	$49,000 per year
Junior baker 4 salaries reported	$16.63 per hour
Security officer 3 salaries reported	$19.92 per hour
Ride operator 4 salaries reported	$16.25 per hour
Patrol officer 3 salaries reported	$23.38 per hour

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