project manager

director

investment analyst

assistant vice president

manager

Manulife

They are cheap, there are frequent layoffs and reorganizations, they are "woke". I never felt as though I mattered.  I had no work-life balance and felt that my bosses (3 in 2 years) were terrible leaders. My former company, Hancock Natural Resource Group (HNRG), was a wholly owned subsidiary of Manulife that developed and managed timberland and farmland investment portfolios-without much control from Manulife and we did quite well. HNRG was a wonderful company that took care of their people in all ways, big and small. The CEO addressed the staff in emails as the "HNRG Family" and I genuinely felt that I was part of the family. We were treated with respect, we had frequent in-office get-togethers with food for the staff. The culture was incredible. All staff were valued regardless of position. The leaders were kind and  trustworthy. It was the best atmosphere I've ever worked in. The staff was happy. In approximately 2019, Manulife took over and made our company a department within their investment group . It was the worst news ever. People were devastated, including me. It changed everything about work. They slowly chipped away at our culture and awesomeness to make us like them. The marketing staff in charge of the rebrand from Manulife said they never experienced any staff resist a brand change as hard as HNRG did- and for good reason. I'd never recommend working for Manulife. I'm just happy that I had the opportunity to work for HNRG - I know what it's like to work for a great company and it's definitely not Manulife.

Review of My Experience as a Customer Service Representative at Manulife
Working as a Customer Service Representative at Manulife was a valuable experience that allowed me to develop strong problem-solving, client relationship management, and communication skills in a fast-paced financial services environment.

Pros:
✅ Comprehensive Training & Support – Manulife provided extensive training on financial products, insurance policies, and investment services, ensuring that employees had the knowledge needed to assist clients effectively.
✅ Opportunities for Growth – There were various learning and career development programs available, making it a great place for those looking to advance into financial advisory, compliance, or management roles.
✅ Strong Team Environment – My colleagues and supervisors were supportive and collaborative, which made day-to-day challenges easier to manage.
✅ Exposure to the Financial Industry – Gaining hands-on experience with retirement plans, investment products, and insurance services helped broaden my understanding of the financial sector.



Manulife is a great company to work for, however it’s quite frequent to go through periods of burn out for which you’ll need to use your vacation or personal days. The workload is very high, managers also recognize this. Turnover is high as a result (for AMCS level I and II case managers).  You will be faced with challenging decisions and while management supports you, you need to reach out to management for “debriefing” after difficult calls, and they do offer $10k mental health benefit but with the lack of time and high workload it is almost impossible to do. 

I have worked for the company for more than 10 years and have been through many changes resulting from the growth in business and globalization of business.  It has afforded me opportunities to work in different countries and build relationships with people in different areas of the company.  The company is striving to build a flexible workplace ( I love being able to work from home once a week) and ensure employees have work/life balance.  The latter has been more of a challenge but I attribute this to the nature of my role.  The speed and breadth of change has been challenging at times, but it has been rewarding in the end.

Set up and troubleshoot domains, user accounts and software accounts
Add or replace memory, new keyboards, motherboards, and other components
Format, install, set up, maintain, and troubleshoot desktop and laptop com
Set up equipment for new employee use, performing or ensuring proper installation of cables, operating systems, appropriate software, VPN, and file encryption 
Handle onboarding process: image, configure, and deploy new laptops or desktops before the new employee’s first day 
Assign RSA tokens to users to enable remote work 
As part of a team, support 2000+ Windows-based desktop and laptops

They give you training and expect you to learn everything the first time, no chance for error.  I felt like a child at school, despite a flawless career path.  No empathy, they find reasons to kick you out.  I get the impression that they do mass hiring and give you a hard time if they feel you're not learning fast enough for their liking.  They don't hesitate to give written advice and put together a file quickly.  A colleague who started at the same time as me feels the same way. Be careful ‼️ before leaving a good job for this one. 

There is no typical day when you are in property management.  It change by the minute. In the morning there is daily tasks, but in a quick second that can change depending on the needs or emergencies that come up within the building.  

It is always busy with a myriad of taks on the list, but I enjoy my work. Property Manager is always availalbe for any inquiries we have, any suggestions and takes the time to introduce new tools which we can learn and grow from.  We work diligently to get everything done.  

Work isn't always predictable or easy, but it is challenging and enjoyable.

The hardest part of the job is that you need to get the quota and if you fail you will be demoted.

I have worked to PETPLANS INC.  before but the company so generously gives the benefits for agents and managers too, I have done my best and rewarded more than I expected. I got 1 house and 6 cars with the best educational schools for my children. I have helped needy relatives and people too. 

The only thing suddenly happened the CEO died and they stopped the business after a few years due to mis- management.
That was life changing opportunity! 

What is the best part of working at the company?
Never felt like a number. Felt valued appreciated

What is the most stressful part about working at the company?
Situational bad hirings of upper mgmt. They never last but they de moviate/devalue long term employees 

What is the work environment and culture like at the company?
The value own it, work as one, sharing your humanity,  obsessing about our customers, working together

What is a typical day like for you at the company?
Variety of tasks, listening to employees, helping customers, helping the team develop.

Avoid this firm. Looks great on the surface and they talk a good game but the reality is quite different. Constant meetings that conflict with their own standards. They start at 7:30am and end after 5:30, sometimes starting at 5; little regard for employee needs. contradictory standards between management and team. Terrible pay and career advancement opportunity unless you are a “favorite”. Enormous expectations with little to no staff, increasing pressure and expectations of already overwhelmed staff. All talk no action by management around issues of mental health. 

Top Job Titles	Average Salary
Project manager 7 salaries reported	$100 per hour
Director 5 salaries reported	$156,610 per year
Investment analyst 5 salaries reported	$106,150 per year
Assistant vice president 8 salaries reported	$214,694 per year
Manager 3 salaries reported	$114,933 per year

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