ice cream scooper

team member

server/cashier

shift leader

ice cream maker

Marble Slab Creamery

A typical shift at the Marble Slab Creamery was about five hours long. In the average shift one might serve 50-75 people. In the summer time or a warm day during the fall tourist season the number of customers went up to anywhere between 100-200 per shift. In this work environment I really learned how to manage my time as economically as possible. If I ever found myself with a free moment that meant there was always something to staighten up or restock. 
   The older and more experienced managers at Marble Slab were some of my favorite people to work with and I considered them friends as well as co-workers. The younger and newer managers were a bit lazy and did a poor job training new employees. I personally had to explain many things to my new co-workers. When a customer came in to complain about the condition of the creamery, they scapegoated a friend of mine and fired her instead of confronting the newer managers responsible for (not) training. 
   My co-workers and I got along very well. I was eager to help them in anyway that I could and that attitude was always reciprocated. The hardest part of this job was maintaining the store during the busiest hours. A three row line to the door had to be served in fifteen minutes while still having to keep the facility clean and stocked. By the end of my time there, I developed the skills to keep up with this workload and my co-workers were always by my side. 
   The best part of working here was serving the customers. Since the Marble Slab Creamery is located in the tourism epicenter of Asheville, I got to meet people from all over the country and around the world. I myself love to travel so it was a great opportunity to talk to people about where they are from and why they came to Asheville.

What should be a fun and fast paced job became something that was extremely stressful. It is a job where you are to manage many tasks, helping customers, making icecream, and cleaning. You will stay busy.
Sometimes the tasks are fun like decorating cakes and talking with customers. 
Sometimes it’s stressful when it’s very busy and there is only a few employees and you still have other tasks that must be done. Staying past your scheduled time to complete the tasks is frequent. Rude customers are common as well, because management/the owners will always take the customer side and allow customers to disrespect employees. 
The business owners made it the most awful place to work.  I was being constantly criticized. Micromanaged to the tenth degree I felt like I was walking on egg shells every time I was there. Frequently being pulled aside to discuss how I can be better and what I did wrong.  I felt myself have anxiety every time I came to work. 
Gossip and feeling like you couldn’t trust anyone who worked there was a constant. 
Employees were encouraged to stay beyond their schedules often feeling like they should go out of the way in their personal time to meet the needs of the business. If you dropped any type of product you were required to pay for it. It was the disrespect and criticism masked as trying to help you out that made me leave.

This experience was felt by many of the employees who are mostly young students in high school or college.  If they say, “we are a family.” RUN

I work 30 hours a week with mostly on weekdays. My normal weekday  includes education at the University of Houston in Electrical Engineering and then working at Marble slab from 3pm to 11pm.

A typical day at the store includes managing the store inventory, monitoring quality of food products, cashier, and general sales associate. conferring with corporate and government agencies in food and nutrition. In addition, I also get a chance to serve the best Ice cream to customers.

Owners are real helpful. As an Electrical Engineering student, I get an awesome opportunity (from the owner) to practice my EE skills by occasionally diagnosing and fixing inoperative machines such as ice cream machine, cake freezers, and Blast freezers.

I started at the bottom with the role of a cashier, and eventually, got promoted to operate on an expensive Ice cream making equipment. Gradually, with this my third year, I am now a part-time manager of the store. 
 
The hardest part of the Job is to not eat the ice cream while on duty. 

Co-workers are really helpful and understandable. During mid-term exams in school, co-workers, and the owner is really helpful. Flex hours really help me focus on the school and the store on Weekdays.

Marble slabs concept of an ice cream shop of has great potential, unfortunately the facility I worked in desperately needed building code of dating, lack of funding for additional management members there is no full-time positions other than the general manager position. I say this with professionalism lack of ownership involvement other than signing paychecks and making sure that there is no excessive spending, unrealistic labor expectations, if you were a member of management you were typically in the store by yourself with no additional help 60 to 70% of the time. It is an ice cream shop and they follow and hold you to the same standards the health department does as into a regular restaurant which means all employees are supposed to have food handlers permits and the manager is supposed to be ServSafe certified by the state of Texas.  Employees are paid barely above minimum wage and are very dependent on tips. Also in most cases there is no vacation pay no sick leave, no insurance coverage whatsoever, Unrealistic expectations for the amount of hard work that you must provide. 

I worked here for 3 months during the summer. I usually worked my shifts by myself, and sometimes with one other employee. The amount of customers was very unpredictable. You could go a whole hour and not one customer would show up, or you could get a line all the way to the front door in a matter of 10 minutes, which was very stressful. I was expected to take orders, prepare the orders, operate the cash register, wash the dishes, bus the tables, clean the restrooms, restock the toppings, dip the ice cream cones in chocolate, and make to-go orders (DoorDash, Uber Eats, GrubHub)  by myself or with one other person. During the summer (the busiest time of year for an ice cream store) the manager only had 4 employees in total, so the schedule was not flexible. The Owner (who is also the manager) was very unprofessional and I did not see him at the store very often. I enjoyed the job itself, but given the circumstances, I would not recommend working here.

A fun place to work at! However, you're not going to move up at all. This is something for someone without many responsibilities and an easy going life. 

Work was fun! Handling the ice cream is fun, especially mixing it onto the marble slab with other ingredients. Creating the occasional shake is a good timesink to relax during a rush. Ice cream cakes were a blast to decorate! 

Management was alright. The owner was very hands off and left nearly all the stress to the manager to deal with. The manager herself was a great person! Very fun to talk to and usually understanding! Hard working and efficient, especially with what she had to work with.

Everyone was kind and great to work with! One of the better parts of the job! 

Worst parts of the job are low unchanging pay and having to deal with broken sinks and ice cream cabinets. 

Best part was being able to work with fun people. It felt like days would never go south. If they did, then we all shared the misfortune with a laugh. 

I wish everyone the best. I would have stayed if the pay improved at all.

What is the best part of working at the company?
Receiving cash tips at the end of the month. Friendly and understanding customers.

What is the most stressful part about working at the company?
Trying to do 5 different things at once. Constantly running back and forth due to perpetual shortage of staff. 

What is the work environment and culture like at the company?
Uncomfortable. You are constantly watched and monitored, the owners calling the store for any perceived wrongdoing. Micromanaging and always being pressured to contribute more to their business, more personal time more responsibility more time and effort for same pay. Going above and beyond is considered the bare minimum.

What is a typical day like for you at the company?
Stressful. Making ice cream, decorating cake orders, dipping and making waffle bowls, answering phone calls all while providing friendly customer service. Working a 6-7 hour shift alone with no support. Constantly running from one station to another.

The work culture was great and it was a welcoming atmosphere. The owners are so nice and understanding when it comes to needing time off. If you ask for time off in advance you are given it 99% of the time.. just don't abuse it. They understand that you are in town for an education and they support you! They truly want you to learn life skills and make yourself better. I learned a lot of skills including customer service, time management, and how to handle cash. The biggest downside of the job is the late nights. The best things about the job are that you get tips on top of salary, you get free t-shirts, you can wear shorts/tights, AND you get a free ice cream every shift. The hardest parts of the job are when you get rushes of people (but this means more tips!!), and dealing with frustrated customers when we did not have what they wanted due to supply chain issues. 

Overall, the job is really enjoyable and I would recommend it to anyone!

A typical day, usually consisted of a slow stream of customers, and quiet time to restock ice cream, add-ins, sauces and making/dipping cones. I learned how to become quicker and carry out a conversation with customers, how to handle orders/requests and complaints, and make the customer's experience with me enjoyable. The workplace was very friendly after getting close to a few of the employees, despite the occasional hostility and gossip. The hardest part of this job was taking 3+ orders without being to write them down and memorizes store usuals and specials. The most enjoyable part of working at Marble Slab Creamery was having the chance to interact with others and learning the orders of customers that were enjoyable to serve.

There was never a dull moment at work. I learned how to serve customers in a fast, efficient, and fun way, providing only the best product. I was always meeting new customers. I got along with the other employees there. They made my job more fun. The hardest part of this job was not being paid for the work I was doing. I was getting way lower than what an assistant manager should be receiving but was doing the work of a manager. Our manager was not a typical manager, and I don't mean that in a good way. I was an assistant manager and did more for the store than the manager did. I wouldn't work there again because of management. The most enjoyable part of this job was working with not only co-workers but some of my best friends in life. Also, meeting new people every day and making sure they were given the best possible service and product.

Top Job Titles	Average Salary
Ice cream scooper 25 salaries reported	$9.52 per hour
Team member 2 salaries reported	$9.75 per hour
Server/cashier 4 salaries reported	$12.13 per hour
Shift leader 3 salaries reported	$11.83 per hour
Ice cream maker 9 salaries reported	$11.72 per hour

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