cook

host/hostess

dishwasher

housekeeper

security officer

Marcus Hotels & Resorts

One of the main things the Grand Geneva thrives on is teamwork. The Grand Geneva is a resort, and is comprised of several departments . Each department depends on their own, as well as the others to do their jobs correctly, so we can properly function as a whole to make sure our guests leave with a positive experience.

I currently am part of Grand Geneva's Ristorante Brissago team. I serve and bartend. We arrive to work 2-1.5 hours before the restaurant opens, to finish side and prep work before opening for the evening.

We are a four diamond Italian restaurant. Knowledge of regions, wines/grapes and Italian traditions are pertinent to being able to meet guests expectations and providing correct information to questions.

I enjoy working with and meeting many different people every night of service, this is the most enjoyable part of my job. Fellow coworkers are also very helpful and pleasant making the Grand Geneva a pleasing place to work.

The hardest part of my job is the location. We are a town known mostly for tourism. The summers and holidays are always busy, and it is difficult to get a day off. However, during the slow seasons, and winter time it is hard to get a shift, or earn money during a shift. Servers work mostly for tips, and it is difficult to make tips if there are no guests.

After service glasses, plates and things used during dining hours must be replaced for the following service. Wine and food requisitions must be done as well before returning home.

Honestly, the work itself isn't difficult. Sure, there are a lot of responsibilities being at the front desk, but it's nothing really to freak out about. Some people can handle the "stress" of customer service, others can't. You see a lot of people come and go in this industry for that reason. I will say, though, that the lack of consistency in following policy is kind of mind boggling. I don't know if it's just at the property I'm at, but it's very clear that this place is not a "family" like they say it is. I mean, obviously it's a business and we are expendable, however they aren't subtle when it comes to showing favoritism and it's a little disappointing. Overall, I like the work and I don't have an issue with any one thing that is asked of me. It just would be nice to see consistency in the work place.

Another thing that could be improved would be the pay. Evidently, when we signed our on-boarding papers, we were guaranteed 80 hours as full-time employees, and I have never received 80 hours in the entire time I've worked here. Which is fine, I'm paid enough to where I can still afford rent with less than 80 hours, but it would be nice if the business was transparent with their employees. I would rather be told, "hey, you're probably not going to get a full 80 hours each paycheck, it will most likely be 60-70 max."

One of the worst and most unorganized companies I've ever worked for. Upper management only wants to delegate and never "do," gossip about the do-ers, and point fingers. You'll find out where you messed up through the grapevine rather than be corrected and learn from your mistakes.  It seems the HR team is useless as they ignored real issues such as harassment and other despicable acts that should never be allowed in the work place, especially after being brought up consistently. Onboarding does not exist as you are forced to figure things out on your own. No room for growth within the company, no promotions, and bonuses are comical (it's barely even a bonus) for those doing the most work. Meanwhile, upper management gets paid very well for doing near to nothing on top of receiving large bonuses each year.  I was very excited to work here and I very quickly caught on to how this company operated, which was disappointing considering they have a decent reputation. I could go on, but for the sake of the character limit, I won't. Only thing that kept me around was the friends I made and the paycheck. 

A typical day in my department is hectic and face paced. I learned how to properly manage my time to be as efficient as possible, how to multitask, and how to effectively communicate with all departments and guests at the resort. The management at the resort overall was productive in what their daily tasks demanded. My coworkers in my department were very helpful and pleasant to work with. We have a great sense of unity and helped with all sections of our department. The hardest part of the job would be communicating with other departments to ensure they had everything ready in order for us to properly follow procedures. The most enjoyable part of the job would be my coworkers and community the Resort establishes between departments.

A typical day here started with a meeting and game plan in the morning, then your rushed out the door right away with an extreme amount of rooms to do, that I never could, the girls were all mean and younger than me, and had friends that would all help each other, and they would never help me. I was talked about all the time, and the managers did nothing, I went to my supervisor many times to telll her what was going on and that I was having a hard time with the work and the girls and they would threaten my job and I couldn't lose my job. they wouldn't give me less rooms when they knew what was going on, they didn't care at all about how you felt, or how tired you were , or if you'd been there for 11 hours and everyone else left after 5. It was a horrible place to work, at least in housekeeping, and I would never go back there again.

A typical day while working here would consist of going up to the restaurant to see how many reservations we had for the night so I would know how many dessert plates to make as well as any special requests such as chocolate covered strawberries for special guests and occasions. Reading and changing recipes to fit the desired amount of goods to be made from scratch. Ocassionally I would also assist or teach a class of guests to plate a dessert. On sundays, I would work brunch in one of two restaurants in the hotel. I learned what it's like to work in a pastry kitchen as well as at a resort. The hardest part of the job was making sure both restaurants had enough desserts plated every night especially when I was the only one working in the pastry kitchen.

Management is mean and vindictive if you stand up for your beliefs. They will make your life a horrible if you don't kiss the ground they walk on. They try to bully and intimidate you into doing things outside of your job description. 

The HR department is useless, they don't care about their employees. My old supervisor even asked me about my sexuality, making me very uncomfortable. He made me go out and buy a $300 suit and told me he would pay me back for it - he never did. 

I would never recommend this place to anybody! When I turned in my 2 week notice, my supervisor was very rude to me, he texted me every day to make sure I would come to work. Working here was tortuous for me, it gave me massive anxiety and I had to quit to save my mental health.

No matter how desperate you are, please dont work here!

I started for Marcus hotels in 2007 and only got a raise like once in my 10 years. They do not know how to manage the company yet alone the hotel. They bring in management that has no idea what they are doing or know how to cuts corners when they want. I worked at the hotel and was promised bell captain 6 years ago and then it "wasn't in the budget" then when it opens up a year ago they give it to a guy who has been there for a year and I was on year 8. Only us 2 applied but since front desk manager wanted people to control to do her work, went with him. Many things were brought up to corp. about stuff going on at the hotel and nothing ever got fixed and hints why the hotel is in a decline because employees are unhappy.

I get that long hours are a part of the industry, but when things could be done to prevent "fires" which require the staff to stay longer and get upset it starts to drain you. 

It seems that most departments are self-serving and while they have completed their job last minute, they do not realize the trickle-down effect of their actions. When you are at the bottom, these last minute actions are much harder to complete. It really throws your production schedule and moral in the gutter. 

The company concentrates to much on getting every party in the door to make money and fill rooms.  So the staff has to haphazardly completely their tasks. If the company worried a bit more about their staff completing a manageable amount of work seamlessly, the company would be a better place to work.

Long hours in summer with little support from other departments.
I learned much with my time there.  Maximizing my time efficiently.  Keeping my cool in a what seems like hopeless situation. 
Obtained my pallet truck certification.  Life long lessons in the hotel industry. Management was understanding in personal time needed and was accommodating.  Would fight for us in dire circumstances.
All co-workers where reliable and dependable in getting the job done.
Trying to get our job done while dealing with conflicts from other departments.  The best part of the job was the people you get to work with and the relationships you make.

Top Job Titles	Average Salary
Cook 5 salaries reported	$15.50 per hour
Host/hostess 2 salaries reported	$22.10 per hour
Dishwasher 6 salaries reported	$15.00 per hour
Housekeeper 7 salaries reported	$15.57 per hour
Security officer 4 salaries reported	$18.00 per hour

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