cook

bartender

attendant

usher

Marcus Theatres

This is going to be a long review and the one I'd suggest people interested in working at the Crosswoods location. 

I worked at Marcus Crosswoods for just about 2 years, so I feel like I experienced as much there as I could.

As a regular associate (not a cook, bartender, shift lead, or manager) you'll mainly work in 3 areas/tasks, usher, concession stand, and ticket booth which I'll go into more detail in a bit. Working during busy days/times means having to be independent, being good at handling stress, and working in a very fast-paced environment. If you can't do then I would suggest you request to work on the slower days like Wednesday for instance. A good time means working well with your coworkers and pulling your own weight. There will obviously be people who are better at these positions because they have more experience, it's best not to compare yourself to them, but see them as where you should strive to be if you plan on keeping the job for a long time. Ask those who have more experience than you for tips, most people there won't mind, and won't yell at you for being stupid or anything like that. If you don't know how to do something, ask someone who does. This is obvious, but I can't begin to tell you how many times I had to fix something that someone did without knowing the proper way of doing it. 

Usher: This was probably everyone's favorite position, it was definitely my favorite. It gave you the most freedom to do what you want while still being on task. Being an usher means that you would go around cleaning theaters, hallways and the lobby, taking out trash, checking and restocking bathrooms, and helping in the stand if needed. This can be a stressful position, especially on busy days and if you're with bad/lazy coworkers which is how it often was with my experience. This is one of the more independent positions as you often have to find things to do during long breaks between movies that you have to clean. I typically spent this time going around checking the cans outside the theaters and planning out which ones would need a rolling can in front of, changing the soda syrup, helping in the stand if needed. It's also very easy to get behind on theaters which can cause it to be a very stressful time until you get caught up. I remember when Frozen 2 and Endgame came out at their respective release dates and how it was very stressful trying to keep up on theaters because the movie-goers would leave the theater an absolute wreck. So if you aren't able to handle the stress of having to work quickly then request to not be an usher. 

Concession Stand: This, like the usher position, was stressful if you didn't have good coworkers. It was a much more customer-oriented position as you were just like the typical fast-food worker during this time. You would take and fulfill orders, answer questions, and that sort of thing. This position does take teamwork and plenty of prep-work, especially during busy days or busy periods of time. If you didn't properly prepare you would run out of popcorn, hotdogs, pretzels, icees, butter topping and so on. This is obviously a bad thing as it would cause stress from customers being impatient and lose business. The manager(s) who make the schedule tend to do a good job with scheduling good workers during these days/times. The managers were also pretty good at coming into the stand and helping out when needed. This is a position where people not knowing how to do something can be a bit of a disaster. So as stated before, if you don't know how to do something, ask someone to show you. 

Ticket booth: This is where you're the first impression some people have on the theater. It can be intimidating during busy days where there are lines going out the door, or the area is full of people. With that being said, this was also the most boring position in my opinion. On slow days there's not much for you to do besides stand around and wait for people to come in. I remember there being times where no one came in for hours because we either didn't have good movies, or there weren't any movies scheduled for that time because all the theaters were already playing something. 

Managers: The managers were pretty good, though there's always a bad apple or two in the bunch. The managers I had were all fairly nice and understanding. They would help out where needed and show you how to do things. Something that bothered me were the new managers not knowing how to do things that were expected of the regular associates. While this was more than understandable because they're new, it was also annoying for me because there were times where I would show them how to do things because they didn't know how to do it. 

Breaks: If you're younger than 18 then you have to take a 30 minute break every 5 hours you work as required by law. When you turn 18 you'll get the choice between a 30 minute unpaid break or a 15 minute paid break. 

It's an overall decent job. Easy work. Management is good.

If you're in concessions on your first day, don't expect to do anything else for a whole two to three months. Vending is the most stressful part of the job, especially on Tuesdays/weekends. The lines are never-ending, customers take their sweet time ordering a popcorn and soda, and you get barely 15 minutes of a break if you're 18+. There were a couple days where I've worked a 9 1/2 hour shift on crazy busy days (no breaks) with only a banana for breakfast and my plastic cup to drink out of for the whole day. I was lucky I didn't pass out on the drive home.

Shifts can be a real pain, also. They aren't very considerate. You hear about people being scheduled for days they said they couldn't come in and will get an occurrence for not finding someone to cover or switch shifts with them in time. Expect frequent calls/texts of people asking you to cover or switch shifts with them. Also expect to work full-time if your availability is open.

Random note: a few times they've scheduled four people at box office when there's only three registers. The last one that comes in is left wandering awkwardly or just helping at concessions/ushering.

The chronos app is terrible. They expect you to check your schedule everyday with the app. You are never notified when they make changes to your posted schedule and you get an occurrence for being late/missing your shift.

The occurrence system could be better. You only get 10 occurrences for the whole year. Any more than that and you're fired. It'd be better if they reset every six months rather than every year. This is most likely the reason they go through a lot of employees. They hire a lot of teenagers still learning about responsibility. You see new faces every two to three months.

The environment is great! Friendly coworkers, great managers, and surprisingly mostly good customers. It's always a friendly exchange with regulars. The GM always sets up contests which can be very fun. It feels like the longer you work here the more you become part of a family. That's a really great feeling.

Random note: you'll always get customers complaining about messes in the bathroom. Some ushers that are scheduled seem to completely ignore cleaning and stocking bathrooms, especially the ones  are the opposite gender of them. I shake my head every time I have a bathroom break.

The company is extremely conservative. Not really an issue, but it's 2017, there is barely a stigma for having tattoos and facial piercings. You can't even wear a simple solid color hat. Good luck on bad hair days.

Pretty much everyone who works here is super nice, and there’s nobody who was particularly mean or hostile. However, I imagine your ability to fit in will vary depending on your demographic. It’s mostly teenagers and young adults who work there, at least in associate positions, though I’ve still had fun shifts with older coworkers.

The management is also quite nice but altogether relatively unprofessional. The casual atmosphere this brings is a plus, but it does also mean that they do play favorites, and don’t bother trying to hide their personal friendships with fellow associates. It can feel sort of unfair at times to see a manager’s favorites get away with standing around and talking to people their entire shifts, even when help is needed where they’re scheduled.

Then again, this is a problem to some extent in virtually every job of any pay grade, and I can’t rightly blame the company itself for it. Additionally, the managers aren’t paid much more than the associates, so I can’t hold them to the same standards one would normally have for the title.

Speaking of pay, the pay is bad. I’ve never heard of anyone getting a raise, even when taking on new responsibilities or preforming exceptionally. They’ll make it very clear that they will only increase your pay when they’re legally required to by the state. Don’t work here if you’re looking to start a career.

Scheduling is also not the best. I’d strongly recommend restricting your availability to make sure you aren’t scheduled for a late night shift one night, and then a morning shift the next day. It will happen frequently depending on the time of year, if you let it. You’ll also generally only be scheduled for shifts just below the legal minimum requirement shift length where you’re to be given a 30 minute break. I’m not sure if this is intentional, as you aren’t paid for those breaks, but it is something I noticed. Be aware, if you’re someone who needs longer breaks for health reasons.

Hours are consistent but depend on the associate. As far as I can tell, there isn’t really any correlation between performance or availability and hours given. If I had to guess, they schedule people depending on what names show up on some list.

Basically, if you’re a student looking for a relatively easy part time job with flexible hours and social opportunities, this is a solid choice. If you’re most anyone else, there are better options in the mall and area.

Working here for many years you get to learn things about not only you building but others and the company as well. The company as a whole completely sucks. They only care about themselves and their GMs (only when it comes to pay & they cut that for them recently too). The corporate is a bunch of people that just care about money and not the safety of their employees getting to work, or leaving work. They also dont even know their locations. Most of these idiots think bay park and green bay east are the same location, even though they are in two different cities technically. 
I love the coworkers I work with throughout the years. But the customers were the absolute worst. They complain about everything and anything to get free stuff constantly. Employees get yelled at a lot for pricing when that's set by the money hungry jerks in corporate that don't care about any of us. 
Assistant managers literally run the company with absolutely no pay. The GMs have to fight for any kind of compensation for their raises and usually get denied. There is a cap at each location that you can pay your associates and each location is completely different and also complete bull. Theatres with higher stress, higher number of customers, etc are getting paid the same as a theatre that makes half as much as them. Aka baby park vs green bay east. 
The staff is all high schoolers and are very dramatic. Most of them only work their because mom and dad told them they have to get a job. So working hard is not really something you will find around these parts.
I've work at both locations and the GM on the east side only hires for looks and sits in his office all day "working." On what? I dont know because when he leaves, us managers still have to clean up all of his work on top of the list he leaves for us. The GM at bay park is fantastic. She is so caring and treats everyone with respect. She will go out of her way to make everyone feel important. 
The free movies, popcorn, and $1 passes are nice that come with the job. Coworkers can be great and you can make great friendships out of them. 
Do I think you should apply for this job? Yes. Especially if it's your first or you are in need of one fast.

I worked as a food runner, then a server at the Movie Tavern. I was hired on the spot. The manager interviewing me told me that on a normal day, as a food runner we would be making 10-12 an hour. This was absolutely not true. We made 8 dollars an hour on a busy night. I decided to just move my way up to server which I did very easily, because the management was desperate for servers for the holiday season. Also, we worked on tipshare, just FYI. The tips were horrid. People don't want to come to a movie and tip their waiter I guess. I didn't even make minimum wage many shifts. A large amount of tables were stiffs.
 The job was too stressful for the lack of tips. I find it more stressful than regular restaurant waitressing because you manage a large part of a theater and ALL of your tables come in within a 30 minute time frame. While you are dealing with the large amount of tables that just came in, you usually have a whole other theater or two to think about as well. You have no idea how many times I would be focused on my 6 tables that all just sat in a theater and someone would tell me I had a "red light" in another theater (the buttons guests pushed had timers and red lights got sent to corporate apparently). The stress of it all was crazy. I dreaded coming to work, which would have been more justified if I made a good amount of money. 
The coworkers were awesome and when it wasn't busy, it was super laid back. The managers will not let you get overtime NO MATTER WHAT. Someone was willing to take a shift that I very desperately needed off and they were turned down because they were about to reach overtime. It was just sad, they got mad at the poor lad because he kept trying to pick up shifts and they were tired of telling him no. He was a struggling college student trying his hardest to support himself with two jobs. That really rubbed me the wrong way. Some of the managers were sweet, but a few of the managers (mainly men) were rude. 
I would just save yourself the trouble and become a waitress at an actual restaurant, not a dine-in movie theater.

A typical day at work will have you setting up by completing certain tasks that depend on what type of shift you've been assigned such as setting up the vending stand or turning on the TVs, attaching the soda heads to their machines and unlocking the doors when it's time to open. There are typically 3 types of shifts: Vending, Box Office and Usher. The main focus of the day are the rushes. Rushes are the busiest times of the day and are most often when a bunch of movie start times are within a short timespan of each other. You'll typically be met with 2 rushes with some down time in-between them, 3 if your working the full day. Thankfully management is always willing to help out when they can so you don't need to worry too much about being overwhelmed. If your closing then you can be expected to have closing duties dependent on what your shift type was: Vending is typically tasked with cleaning the vending stand and gather the dishes for the Box Office. Box Office will be tasked with shutting off the various screens in the lobby, locking the door and cleaning the dishes. As for Usher I only know of taking off the soda heads but I don't really know much other than that. When it comes to pay it's an entry level position typically aimed towards first time jobbers and bored elders looking for some extra income so don't expect much in terms of pay ( Corporate did not even increase our pay to match inflation ). When it comes to most jobs the people you work with will likely make it or break it for you so I'm happy to say I love working with everyone at The Hillside, everyone from your fellow Theatre Associates to the General Manager is fun to work with and great at what they do. Ultimately if your looking for a good entry level position that helps prepare you for future jobs or are just looking for supplemental income then you've found an ideal position!

Besides the benefits this job could care less about your life outside of work. There was 1 time I tried to call out of work due to the fact my child was throwing up and they wouldn't let me without finding someone else to cover for me which I can understand but everyone else server wise was already scheduled to work on that same exact so as to why they needed 7 servers was a tad bit frustrating when they ended up sending everyone by 8 pm and I got stuck there until midnight... Management is very poor when it comes to scheduling on days we are busy we are always short staffed and on days we weren't busy we had an over abundance of people. So either A you are making very little money due to the fact 2 many people are scheduled or B you arent getting paid at all because they have a tendency to send people home early. The other thing that bothered me is that they would allow other co-workers of mine to call out over simple things such as having a headache and not have someone cover for them. Also the employees on the bistro side of things are very sketchy and aren't willing to help you in your time of need. I covered for lord knows how many people and they never offered to cover for me. I know this review is mainly ranting but I figured I would give you guys an honest review of the company by a few examples of times I have been there. Also the pay is very terrible servers only get paid 3.50 an hour on a good day you are walking out with maybe 40$ after working a 8 hour shift. Honestly not worth it even with the free movies it still makes the job not worth going to. They ask alot from you.

I think this is an awesome first job for high schoolers, but management accommodates collegiate employees also. Turnover rate is very high, which makes it frustrating for employees who have been there for awhile since they're constantly training new people. With high-schoolers also comes rampant gossip and drama. Most of management is a dream to work with, but favoritism is highly prevalent. If you are disliked by a manager, prepare to get ordered around a lot and given the worst jobs. However, the GM is extremely professional and treats everyone the same and makes you want to do a good job. They tend to be very good about giving breaks and are lenient about discreet snacks to those who consistently work 9:30-5. It is an easy job even during high-stress times like Tuesdays and weekends. However, the ease of the job reflects in the pay. While sweeping or serving popcorn doesn't deserve more than $8 an hour, there is room to grow and move up. Any job dealing with the public has its ups and downs, but for some reason a movie theater seems to attract the worst of the worst. Multiple times I've witnessed employees being screamed at because a soda is too expensive, so a thick skin is necessary. This is NOT the job for a lazy person. There is always something that can be done and if you are not self-motivated or hard-working then this is not the job for you.

I worked at Marcus Valley Grand in Appleton for 3 years and mostly did concessions, ushering, and eventually some creative promotional work. It was my first job and for the most part I loved it. It was a good job to have during high school and during breaks throughout college. The best part about working here is that the management is fantastic and I always felt supported by them. Many of my coworkers ended up feeling like family. 

Since the theatre stays open almost the whole day, every day of the year, there should be a shift that works for you. Easy to get shifts covered or ask off if needed. There's a lot of different types of jobs (concessions, the restaurant, box office, ushering, etc) so it keeps it interesting and I typically learned a lot. 

The pay isn't great, but you do get free movies. Since it's customer service and food service you might occasionally deal with rude customers or have to clean up bodily fluids. Can get a little stressful on discount days or holidays but there's usually adequate staff. And sometimes, premiere nights can actually be pretty fun because there's usually decorations and they let you dress up if you want! The theatre is open on weekends and holidays though which could be a deal breaker for some. 

I worked here for three years and while not the worst place you can find you can do better. Your coworkers will vary in quality from those who know that getting your work done correctly and in a timely fashion means getting out on time and not having to redo orders. To high school kids with zero work ethic sometimes there just messing around leaving you to pick up for their slack. Sadly the management never really did anything to address this during my time. Besides on busy movie releases the job is very slow on any day that is not a weekend or 5 dollar Tuesday. This means early cuts and not guaranteeing hours. But during busy times there are sometimes chances at overtime. The chance to move up is mostly dependent on having the right higher up connections. The company will move management from other locations at times to fill open higher slots. On a more positive note because the quality of employees vary if you learn fast and put in the effort you can be noticed and given more opportunities. But sadly most positions are made to be low entry and therefore entice low effort. If you can handle taking on more responsibilities than necessary and hoping to be noticed maybe you can go far in this company. Otherwise take this company as an inbetween job to give you some lower income while you find something better.

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