crisis response specialist

residential team leader

navigator

victim advocate

philanthropy manager

Marjaree Mason Center, Inc.

I would recommend working/ volunteering here if you are needing to get your foot in the door to gain experience in social service/ mental health-related work. I loved the direct experience I had in servicing clients, it was also a very humbling position and you will learn a lot about the challenges victims of DV face. I also loved the coworkers in my department, who were supportive. However, this work setting is very difficult emotionally and admin/ management was not very supportive in making the lives of direct service staff any easier. Policies were often infrequently enforced which made the job more difficult. The agency preaches about self-care, yet due to the high employee turnover because of poor compensation and low morale, self-care was virtually impossible. Direct service staff (CRT, residential, CM's) did not get the recognition and appreciation they deserved. Safety protocols were also limited, there were plenty of times when I did not feel safe at work and management was unresponsive. There are few people of color in positions of upper management; overall lacking in diversity and cultural humility for staff and clients. This is problematic seeing as the majority of clients served are low-income people of color and the agency's namesake was a woman of color. This is a fast-paced environment and it can be very rewarding when you see the positive impact your work has on someone's life. I am grateful for the experience I gained, but I am also glad I left to pursue other opportunities.

Working w/ clients was the only highlight of the job. Some clients can be tough and rough but it's the fact that I can contribute something to their situation. Organization and management is poor. Protocol are always changing and I understand due to specific cases that client's presents. But when seeking advisement from supervisor they belittle you like you cannot think on your own. When you do make independent choices supervisor/s are not happy. This agency lacks diversity/people of color in director positions which impacts the agency's services to people of color in the community. Basically, the agency lacks cultural competency to clients and employees/work environment. There is a divide of employees who work in the shelter vs. employees in the office. Shelter employees appear to do the grunt work directed by employees in the office. If you work swing and grave shift, you will receive left over pizza and ice cream from the day shift and director activities. That is how MMC appreciates all employees. I personally enjoyed my coworkers which has made working at MMC manageable. Although the turn over rate is pretty high. Many employees come and go. 

Poor management and a toxic work environment. Cliques and gossip were common, and leadership rarely addressed issues. Pay didn’t match the workload, and management showed little appreciation.
Upper management was disorganized and communication was poor. It created unnecessary stress for staff. As a nonprofit, I expected more transparency and fairness. My experience did not meet those expectations.
I witnessed behavior that I perceived as insensitive, and my concerns were not adequately addressed. The workplace culture was negative, with frequent gossip and badmouthing among employees.
Better communication, accountability, and respect for employees would make a big difference. I had concerns about whether donations and resources were distributed fairly and transparently. I would not recommend working here due to poor management and an unhealthy workplace culture.

My supervisor was amazing. She did so much. However, the agency has a high turnover rate. I received practically no training. The job itself is extremely stressful and the pay is low. The work is rewarding but overall it was an unsafe place to work. Management want you to risk your safety and well being to assist clients that are aggressive. You are almost always working by yourself. Frequently the staff parking lot back gate would be broken into causing thieves to break into the cars. You call police and nobody even goes out there! I left because I did not feel safe and I was under so much stress all the time. 

What is the best part of working at the company?
Client interaction, progress and empowerment 

What is the most stressful part about working at the company?
Documentation lack of meaningful support and Company politics

What is the work environment and culture like at the company?
At times, it can be pleasant however there’s lack of diversity and organization

What is a typical day like for you at the company?
We’re in the new building that has cubicles versus offices we had for over 10 years can be very difficult to focus due to noise level

the shelter and and work office was dirty and constantly had problems of scabies, head lice, rodent and roaches. 
the culture was competative and gossipy. Employees were used and abused and there was no job security. safety was a constant concern becaue the location of shelter was unsafe and not secure. upper management did nothing in response to concerns and were not effective in resolving conflict.

Most positions are grant funded, which means that they can let you go with less than a weeks notice. I was laid off during COVID. Due to work instability I would never apply here to work. Benefits are great! They do a lot of great work for families and children helping them leave a bad situation. As an employer, they will replace you or get rid of your position in a drop of a pen. 

There was no room for advancement and executive director would take things personal which made it difficult if you came to her with a problem, they raises where of a bias nature

Love the Mission and Vision of this Company. The employees passion for helping clients and informing the Community. We have overall challenges as all organizations do,  but working towards improving them

This job was very basic, as an office assistant I checked in with my boss to receive my daily job duties. I usually collated, formatted, and created documents. Prepared awareness material and data entry. Made copies, scanned documents, e-filed. Organized office materials by preferences of alphabet, size, color, and category.

Top Job Titles	Average Salary
Crisis response specialist 6 salaries reported	$25.20 per hour
Residential team leader 7 salaries reported	$25.20 per hour
Navigator 4 salaries reported	$27.60 per hour
Victim advocate 3 salaries reported	$29.65 per hour
Philanthropy manager 2 salaries reported	$78,741 per year

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