service technician

leasing consultant

community manager

senior leasing consultant

facilities technician

Mark-Taylor Residential

First the good:
Pay is not bad, work schedule is consistent, lots of training and development is available to you. Some of the perks and benefits are nice, like guest suite rentals that are available to you.

The not so good:
Every apartment complex is different, because management and personalities vary. Mark Taylor has high standards, but they are not universally enforced or applied. Extreme Ownership is one of the core principles in the company, but some of the management does not take extreme ownership at all. They're out to protect their own job and make their own life as easy as possible, and as a result it makes the core workers job more difficult. Management (in my experience) can come in late, not do their job, be forgetful, inefficient, incompetent, or lazy...and very little happens. But as a leasing consultant or maintenance technician, if you step out of line they will throw the rule book at you, dock your pay, or make your work life very unpleasant. The company has very high turnover and I think it is because of poor communication (clubhouse chat does not cut it), inconsistent application of rules and company standards, and the treatment of lower level employees by middle management is not very good at many properties. The 20% off rent discount they talk about upfront is very hard to get because most properties do not allow very many at all, or you must work at that specific property to get the discount, or the properties around you are all full of their employee lease limit. Also, if you quit or get fired on an employee lease you have 3 days to get out, and that part is in writing in your lease. I have seen people who worked hard for the company get fired and this policy was enforced, and I have seen people get fired and somehow be allowed to stay. Again, very inconsistent application of rules. I have seen residents get in employees faces and get threatening towards them, but the community manager does not want to lose a lease so nothing is done to protect employees, and the lease is even renewed later on! That specific resident had a history of the police being called for domestic violence, and still nothing was done. There is a lot of scapegoating and detraction that happens; it is easier to blame your maintenance techs and leasing consultants when things go wrong than it is to accept responsibility for your own poor planning, communication, or prioritization. Extreme ownership is a fantastic core value, but in my experience it was not lived out very well.  

One of Mark-Taylor's guiding principals is transparency. However, this is an area they are extremely lacking in. Working here feels like you are a pawn in a game of chess. You are "voluntold" to work at different communities even if the location or demographic is extremely inconvenient. All of a sudden long term celebrated employees (20+ years) just disappear.

Upper management has close friends and family running the software and portals the on-site staff uses. This tells me that the company cares more about choosing software companies based on relationships rather than how well they work. 

Mark-Taylor is still strides behind in their training and technology. The company is almost 40 years old and just now got an intranet so that all communities can use the same paperwork. When they finally set this up there was a lot of patting themselves on the back when this should have been in place years ago. They have tried at least 5 different ways of training since I started there a decade ago. The training they had 10 years ago was great. The training now is convoluted and for lack of a better word "extra" in all the wrong ways. 

They base all of their culture on an openness and willingness to change. However, this means you should expect policies, software, vendors, management systems, mission and vision statements, your employees, your upper management, your work flow etc. to change on a near-constant basis. These aren't always positive changes. Sometimes they completely change systems (like how your residents pay their rent and how it's posted onsite) without even notifying the communities resulting in a cluster-youknowwhat. After they changed this, it took nearly 6 months for rent to process correctly on the 1st. So not only are you increasing rents of your residents by thousands of dollars per year, but now you're making the way they pay rent inconvenient. At least make it easy to collect money. This goes back to them using companies of upper management's relatives rather than tried and true software. They do this under the guise of everything being custom made for Mark-Taylor. 

I no longer recommend working here.

No daily task list on what your position handles on a daily basis. 

I came into this industry with no prior property management experience. Yet, I felt rushed with very little training and had to learn on the spot. 

“Training” was 1 day but discussed the company’s culture and expectations. No training on the systems you’ll use and how your daily routine within this “training” day. Training was staggered weeks apart which basically feeds you to wolves.
 
Management is openly opinionated. They will discuss mistakes other team members have made and expose their names which should be confidential. We all make mistakes but this is how we improve and grow. 

You’ll be asked why you’re calling in and how far you are if you call in sick with sick time available.

Managers will make remarks i.e. “these accidents need to stop.” If two team members were in car accidents a month apart. Managers will eavesdrop on your calls.

Managers will not work their own files on leases but will be sure to track it under their bonuses. If you complain to HR, you’ll be fired within a month as the managers may take it upon themselves to be petty.

I can go on for days!

Do your research on the communities you interview for as some (non San communities) are below MT standards. Your reputation matters as well!

I have loved my time as an employee here. My team is fun and energetic. You can tell they are passionate about what they do. We have fun and we work hard! From my first day, I have felt welcomed and needed. Many of my projects have challenged my ability and forced me to grow, and that is something I appreciate greatly in my life. I love learning and there are plenty of opportunities to do so!

I have always believed that, you get back what you give, and I feel that entirely applies here. It is important to come into work with a positive attitude, and I feel like my team matches that energy. 

My manager cares about each of their staff and they make sure to check-in often enough to support us. They not only juggle their own personal responsibilities, but they make sure we are each successful and heard. 

I cannot say it enough, I am grateful for my job here at Mark-Taylor! 

The only downside or con, I have found is that it is that the apartments we manage are a bit out of budget for most MT employees. It makes it really hard to fully represent a brand when you can't enjoy the fruits of the product you sell. 

Mark Taylor Residential stands out as an exceptional company due to its unwavering commitment to customer satisfaction, quality craftsmanship, and innovative designs. With a strong focus on creating comfortable and stylish living spaces, they offer a wide range of housing options that cater to diverse needs and preferences. Their attention to detail and dedication to excellence ensure that each home is built to the highest standards, providing residents with a superior living experience. Furthermore, Mark Taylor Residential's professional and responsive team is always ready to assist with any concerns or inquiries, making the home-buying process seamless and enjoyable. Their reputation for reliability and integrity has earned them the trust and loyalty of many satisfied customers. Whether you're looking for a cozy apartment or a spacious family home, Mark Taylor Residential delivers unparalleled quality and service, making them a top choice for anyone seeking a new place to call home.

I had really high hope for this company but overall the “luxury” experience was far from it. During my initial interview I was contacted for a position that wasn’t available. I was offered to interview for a different location which could’ve worked out but since the hiring manager and corporate felt someone that was already on the property was a better fit they brought me in under a different title to not “loose my skills”. 
Then after being extremely uncomfortable with the tension between the leasing agents and assistant manager whom all spoke horribly about each other I decided it would not be worth it. I initially asked to be at a location closer to my home but no one knew when it would be open. All to find out that the positions are now being opened and have corporate reach out to gaslight me into thinking I’d be able to apply if I disclose why I left the previous property. It’s all games and favoritism. I will never recommend this company personally or professionally. 

What is the best part of working at the company?
Decent holiday parties

What is the most stressful part about working at the company?
Terrible resource planning, acquire new properties to manage 3x faster than they acquire new employees. Many properties are shortstaffed and there's pressure to go the extra mile when you've already been constantly exceeding expectations and overcoming obstacles. Don't expect a promotion after consistently growing and going above and beyond for 5+ years unless you have a certain look and/or regularly kiss *ss. Even after years of documented outstanding performance, dedication, and implementing better practices/improving company culture. They also force what can be described as a "valley girl" appearance on ladies.

What is the work environment and culture like at the company?
Depends on manager. A handful are gems (care about the community and support their team and also other teams) and the rest are gossips that leave early or are gone often.

My friendly coworkers made work joyful and accepted me as a member of the team, which was the most pleasurable component of my career with this organization. I had an amazing camaraderie with them. My coworkers' encouraging spirit and helpfulness made every day genuinely happy and satisfying. However, the most difficult aspect of the task was navigating the onsite living conditions, where it was difficult to distinguish between work and personal time. I hardly ever got any real rest, even on my days off, because I was always helping the residents. It was occasionally challenging to completely detach from work-related obligations due to the overlap of work and home life. Despite the challenges, the strong bond with my colleagues and the sense of purpose from helping residents made this job experience deeply meaningful and worthwhile.

This is a company that I previously worked for before joining this facility, and I can attest that they truly prioritize taking care of their employees. Observing the evolution of this company from being just a mediocre up-and-coming organization to now positioning itself as a formidable player in the industry has been truly inspiring. What stands out the most in workplaces like this is the strong sense of camaraderie and connection among colleagues, which often transcends even after moving on. In recovery facilities in particular, team members tend to form bonds that resemble a close-knit family, and the relationships with clients are akin to extending that sense of family. All in all, this company is dedicated to continual growth and enhancement, making it a fulfilling and rewarding place to work at.

Great experience until the company started hiring external hires as managers. had to train my managers and who had absolutely no experience in property management. How are you suppose to move up and learn when they don’t promote with in.  I also did corporate work by training other members from other communities for no compensation due to their own managers also being external new hires. I was told this was being a “ good team member”. Was asked to do maintance work due to being understaffed, for no extra compensation. On top of this a corporate member made a comment to “stop self loathing and put a smile on our face “when we brought up being burnt out. They cut our monthly bonuses and stopped offering employee leases. Somewhere along the line it started being more about money and not people. 

Top Job Titles	Average Salary
Service technician 203 salaries reported	$22.76 per hour
Leasing consultant 147 salaries reported	$19.54 per hour
Community manager 56 salaries reported	$69,793 per year
Senior leasing consultant 52 salaries reported	$21.67 per hour
Facilities technician 38 salaries reported	$19.39 per hour

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