account coordinator

warehouse associate

light industrial worker

e-commerce specialist

Marketlab

Customer Care Reps are expected to take orders for 5-6 different companies simultaneously, know products, handle problems, etc. You will wear a headset that drops calls right in and you have to look at one of your screens to see which company it is. You will take 60-80 calls per day, and you are also expected to data entry orders from different queues on your computer, and handle questions and problems that come in via emails. HIGHLY COMPETITIVE. Your productivity numbers are checked daily and can be seen by all your coworkers. You are expected to hit certain numbers  with very low error rates. Advancement appears to be for those who do what they're told and don't rock the boat, so be very careful how you make suggestions, if at all. Management spent a ton of money on "culture training," rather than actually hiring enough people to do the jobs. Benefits are expensive, and vacation days are also used for sick days, so people come in sick all the time. New hires work the crappiest shifts and everyone gets 1-2 late shifts per week (11:30 a 8:00 pm). My coworkers in the department were great people, but we were always looking elsewhere for a new job. I think only about 1 in 3 new hires made it. They either quit or got fired. Overall very stressful, difficult job.

When Water Street Healthcare partners of Chicago purchased this company every part of the culture became all about the $$$ and not about people.

My manager and several other managers are FANTASTIC but none of them are not allowed to make any decisions due to "we know better" culture coming down from on high. This wouldn't be so bad but they won't even take a moment to listen and if anyone tries to assert anything they now fear losing their job after a few long term employees have been let go/downsized.

I would say 95% I am thankful for my time with the company, my only frustration came from the officers who I am sure were pressured by Water Street to make the almighty profit margin grow....all the while knowing the company already had way above average margins.

The company had a great vacation package and good (not great) benefits. The culture is stifling at the main building, not unlike most of corporate america...

Just a warehouse job where pickers, packers, and receivers are mainly disregarded by office workers and the rest of the company. Poor space management and inter team communication. Lack proper equipment and regulations.

Culture program that is forced and over-emphasized while being completely irrelevant. As soon as COVID hit, it went flying out the window because it doesn't matter. Now its back and still worthless. Doesn't apply or doesn't fit into a warehouse worker's daily workload. 

Warehouse too small to properly and safely store all products. Hundreds of skids of product stacked on the floor with no place to go. Purchasers generally don't research products they order and have no clue how they're processed.

I have worked production line jobs at two other manufacturing facilities and no other company actually acts like they care as much as Marketlab does. the management is very flexible and caring. As long as you communicate to them they are normally very understanding about anything. They also do little things to help the people that work here such as buying Gatorades and ice cream on really hot days to keep everyone happy and cooled down a bit. They hold manufacturing meetings with the floor every two weeks and talk about what the company is doing and even go as far as to show them how the products they are fabricating are being used.

If you are a hardworking person and do your best but want your supervisor to try to get you fired over petty imperfections & unrealistic goals- this job is for you. 

If you want your most of coworkers to be unprofessional (clicky, drama & profanity) and feel every day the obvious hate between departments- you'll have a wonderful time. 

The turn over rate in the call center is by far the highest I have experienced and I have worked retail in the past. I have seen the revolving door of new faces but this place surpassed them all.  

Because of all the bad- the good things, nice people, and kind experiences stand out more. 

I would not recommend this workplace to anyone. 



The culture at this company is one of my favorite parts of working here. My team is super helpful getting me up to speed and trained and the company genuinely cares about who works there. 

Within a few months I had a meeting just to get to know my CFO and the Chief People Officer at the company who genuinely want to know how you are doing (not with work but personally) and how they can help you succeed.  I have never had anything like this before with ANY other company I've worked for. 

At Marketlab, you work hard, and you play hard. Catalog production cycles are the stars by which you steer. Everyone is tired and cranky by the end of the process, but when the new catalogs come back from the printer, they go faster than NYTimes bestsellers.

I cannot say enough good things about the ML team. Everyone is focused on group performance rather than individual performance. I learned so much from my mentors there, and they were so willing to share their expertise.

don't fall for it when they say they are a family oriented company- who care about their employees-I have never worked for a place with such a lack of professionalism, and managers that do not help you to succeed but instead nit pick, tear you apart and look for all the negatives. If you are looking for a company that values their employees and plan on making this a long term career, this is not the one.

Work at MarketLab was fast-paced, intense, state of the art and well-paid as reward to your great effort and commitment.  Their attention and value placed on performance of not only the corporation but each employee is unsurpassed.

I was able to learn abuot the healthare industry and skin my knee in training before getingin front of customers. Typical day consistedof making 50-75 calls to my territory. Management was good at listening to ideas but did not always produce the results the team wanted. The hardest part of the job was surviving without making a bonus after six months of selling.

Top Job Titles	Average Salary
Account coordinator 3 salaries reported	$47,500 per year
Warehouse associate 1 salary reported	$20.38 per hour
Light industrial worker 1 salary reported	$17.00 per hour
E-commerce specialist 1 salary reported	$65,975 per year

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