direct support professional

program counselor

direct care worker

director of career services

Marrakech Inc

As a full time program counselor, actually working in a non-hospital setting (but where medical care, such as medication administration, appropriate documentation, etc. must simultaneously occur) is a really unique and immersive way to learn about all of the different (and important) stages of patient care: preventative care (diet, encouraging completion of activities of daily living), medical care (accompanying consumers/residents to medical and hospital appointments), and fostering social connections/a family atmosphere within the home itself.

While balancing the documentation/regulatory/medical aspects of the job along with general assessment and on-going social support for the consumers/residents at the same time was initially daunting, it has proven to be excellent experience in understanding how illness (and wellness) at all stages of life (as the ages of the residents vary considerably) change, and offers exciting challenges and learning opportunities as to how to provide an overall greater level of care for all types of patients.

In a typical day, there are quite a few things happening.  There are meetings held with the Doctor, Social Worker, Case Manager, Client and Guardian to ensure that the client is receiving the best care available.  There are monthly reports to write, case notes to review, scheduling to organize and so forth.  Management works very closely with the direct care staff to ensure that the clients are well cared for and all their needs are met.  Co-workers are encouraged to work closely as a team to cover shifts and relay important information to each other and to management.  There are constant company wide trainings that allow people to further understand their role and duties while employed with the company.  The hardest part of this job is setting boundaries so that the negative reactions from clients and guardians are not taken personally.  The most enjoyable part of this job is seeing the progress of the clients and knowing that you had a hand in helping that progress along.  

A typical day at work inside the payroll dept I was 
responsible for the accuracy of payroll records and time-keeping system including all year-end and monthly requirements. 
I was responsible for accurate and timely distribution of payroll including complex payroll deductions and overtime calculations, as requested.
I was responsible for all mandatory deduction calculations such as Social Security, worker's compensation, unemployment insurance and federal and state taxes.
Resolved claims made by employees regarding payroll computation matters.  Serves as a resource for other departments as required.
Audits entries to minimize number of payroll errors and dollar amount of such errors.
Maintains knowledge of current federal and state regulations in the field by reading appropriate books, journals and other literature.
Completes and performs other duties/tasks as may be assigned.
May assist in other payroll functions relating to general accounting as needed.

A typical day at work bout providing line of sight supervision for the consumer, transporting him/her to and from Doctor's appointments or grocery store. Responding to the consumer needs at any time during the shift. I've learned that no one consumer is the same, each individua have their own identity and they are brought together because of the diagnosis. My co-workers are friendly, they are individuals which i can communicate with. Direct management could be better but for the most part they are individuals in which i can work alongside. The hardest part of the job is working with these individuals with brain injury that also have other diagnosis because you to know to how to react to the consumer, look out for cues on when things are wrong, behaviors etc. The most enjoyable part of the job is conversing with these consumers because even though have a brain injury they can reflect on things they remember before their accident and reminisce on the past, i find the interesting and enjoyable.

What is the best part of working at the company?
They have respect for their employees and are committed to diversity, equity and inclusion. They promote from within and promote personal growth.

What is the most stressful part about working at the company?
It is stressful as we do not have enough qualified staff.  Programming gets put on hold as well as waitlists for services, creates strss fr amilies.

What is the work environment and culture like at the company?
The work environment is focused on the individuals supported as well as enhancing the growth of the employees.  There is very much an open-door policy.  You will always get an answer or be directed to someone who can answer your concerns.

What is a typical day like for you at the company?
My day varies based upon the individuals, families and committees I support.  My schedule is flexible to suit the needs of those supported.

The overall culture and atmosphere of Marrakech is poor.  for an agency that is based on the quality of life for individuals with disabilities,  he cares very little of it employees quality of life.  with the rate of pay so low most are forced to work 2 to 3 jobs to make ends meet.  to the outside world Marrakech  gives the illusion that it genuinely cares for his clients and staff .  however for those in the agency who know how they operate it is a stressful nerve racking place of employment.

Those in the community know Marrakech as a means to an end. Those in the human service field typically come aboard, complete the paid training and then take the certifications to agencies that offer higher rates of pay. The overall reputation of a once well like agency has been tarnished by poor politics, shady dealings and underhanded trickery.

Oversee and coordinates all facets of the community residential program within the assigned facility.
Act as Case Manager to assigned caseload and other residents as necessary.
This may include, but is not limited to: providing physical and crisis interventions; individual and group counseling; teaching and advocacy.
Act as team leader in coordinating services and chairing Plan of Service meetings for development and implementation of treatment plan for each resident.
Provide direct supervision to the Residential staff and communicate regularly with vocational staff.
Supervise and ensure that the resident’s medical, dental, dietary, and psychological and all other necessary habilitative services are provided.
Coordinate services to ensure that the residence offers a well maintained and safe environment with well-balances meals and appropriate leisure time activities.

The company doesn’t require college education for leadership roles or for entry level positions , so that means they have many staff who really aren’t educated and very unpolished. I was made aware of the reputation of the company thru previous employees and state workers. The leadership shows poor organization skills and at times are very biased. I’ve  never worked for a company such as this one ever in my life. If hired be prepared for the staff and management to be UNPROFESSIONAL some staff showcase violence at the workplace which I’m surprised because in the training they mentioned they don’t and that it’s zero tolerance for violence but that is a lie. It’s a hot mess good luck 

This was my first job in human services all my experience came from this company.  A typical work day consists of supporting the individuals while at work and out on community outings. I learned how to be patient and supportive of team members and the individuals we worked with. Management was supportive of our community ideas.Team members was willling to follow programs and add enjoyment to the programs to have a more productive day. We were a support system for each other. The hardest part of the job was dealing with upper management who did not spend time with our individuals to get to know them on a personal level. The time spent on community outings after a day of hard work put forth by the individuals.

What is the best part of working at the company?
Management is terrible, and operate from a personal place. It’s too messy, not enough staff as it is, and everyone is related, or messing around. Big high school. I feel bad for the Individuals. Guardians please be aware. 

What is the most stressful part about working at the company?
Working and having a hole in the schedule. You are constantly stuck and it’s a huge inconvenience. 

What is the work environment and culture like at the company?
Gossip, and clicks. 

What is a typical day like for you at the company?
Barely any communication because no one gets along. Missed appointments because no one wants to take the clients, or it wasn’t deligated or communicated by upper management.

Top Job Titles	Average Salary
Direct support professional 892 salaries reported	$18.58 per hour
Program counselor 488 salaries reported	$18.74 per hour
Direct care worker 495 salaries reported	$18.58 per hour
Pt 319 salaries reported	$17.70 per hour
Director of career services 119 salaries reported	$18.58 per hour

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