housekeeper

front desk agent

safety officer

recreation attendant

maintenance technician

Marriott Vacations Worldwide

Title: Marriott Vacation Club Review: A Fun and Rewarding Career Opportunity

Rating: ★★★★★ (5/5)

I have had the privilege of working at Marriott Vacation Club, and I can confidently say that it has been an incredibly enjoyable and fulfilling experience. The company offers a dynamic work environment that combines fun, challenges, competitive compensation, and fantastic perks. While there are a few minor drawbacks, the overall experience has been nothing short of amazing.

Working at Marriott Vacation Club can be an absolute blast. The atmosphere is vibrant and energetic, with a strong emphasis on creating an enjoyable experience for both employees and guests. The company encourages a positive work culture, fostering teamwork and camaraderie among colleagues. The enthusiasm and passion of the team make every day exciting, and the interactions with customers are often filled with joy and satisfaction.

The challenges that come with the job make it even more rewarding. As a salesperson, you are constantly faced with the task of meeting and exceeding sales targets. This aspect of the job pushes you to sharpen your skills, think creatively, and develop effective sales strategies. The continuous learning and personal growth opportunities are invaluable, helping you evolve both as a professional and an individual.

One of the standout features of working at Marriott Vacation Club is the excellent compensation package, especially when you achieve sales success. The commission structure ensures that your hard work and dedication are duly rewarded. The more you sell, the higher your income potential becomes. It provides a great sense of motivation and encourages you to go the extra mile to achieve exceptional results.

Moreover, the company offers outstanding perks that contribute to a truly enriching work experience. From discounted hotel stays and travel benefits to access to world-class facilities and amenities, Marriott Vacation Club takes care of its employees' well-being. These perks not only enhance your work-life balance but also create a strong sense of pride in being associated with such a prestigious brand.

While it's important to note the drawbacks, such as the "draw against commission" structure, which may not be ideal for everyone, it is a common practice in the sales industry. It means that you receive a fixed amount as a salary advance, which is deducted from your future commissions. Although it can be frustrating at times, it is part of the overall compensation structure and something to be aware of before joining.

All in all, if you have a passion for sales and the drive to succeed, working at Marriott Vacation Club is an absolute dream job. The combination of a fun and supportive work environment, challenging sales targets, generous compensation, and incredible perks makes it an unbeatable opportunity. It's an industry-leading company that values its employees and rewards their hard work. I wholeheartedly recommend Marriott Vacation Club as an employer of choice to anyone seeking a truly fulfilling career in sales.

Through professional persuasion, procure qualified prospective purchaser
to attend a sales presentation of the Marriott's BeachPlace Towers
Vacation Club. Coordinate appointments and arrivals with the sales
gallery and facilitate a smooth and effective marketing process.
Confirmed guest reservation's three weeks prior to guest arrival and
greeted guest upon arrival with Welcome Package and gift. Ensured guest
understanding of the details of participation for vacation package
personal preview tour for the Marriott's BeachPlace Towers Vacation Club.
Provide information and when necessary provide concierge services to
package guests and owners during their guests stay prior to and after
personal preview tour. Handled all guest questions, problems and
complaints as they relate to MVCI programs. Qualify prospects according
to details of participation of any given program. Provided creative
suggestions for new programs or improvements to the current marketing
programs in order to maximize efficiency in sales and guest/owner
programs.
Timely and accurately submitted individual reports, forms, contact
sheets, time sheets and welcome packages to Marketing Manager. Exceeded
minimum productivity standards as required in the Marketing Coordinators
Compensation Plan.
•Assisted team in reaching goal for the MVCI December 2008 Owner's Event,
 $128,300 in volume, $7,547 VPG and 35% in closing. Putting Marriott
 BeachPlace Towers at record goal for that event.
•Improved the Welcome Package Gift that guest would receive upon arrival.
 This greatly impacted the guests one on one welcome and improved the
 relationships between the marketing coordinator, sales executives,
 concierge, owners and guests.
•Provided concierge services to 65 to 100+ guest and owner per period.
 This personal one on one contact, prior to arrival and upon check-in,
 increased concierge business and closing percentages.
•Creatively and consistently delivered superior guest service to MVCI
 guest and owners, producing a quality product in the form of the
 ultimate guest experience. With respect, consideration, warmth,
 friendliness and a smile, superseded the guest's expectations of their
 dream vacations.
•Created and built new business partnerships and networks by actively
 being involved with the Gold Coast Concierge Association and The Service
 Ambassador as a result greatly impacting the closing percentages.

Hilton Head In-house Marketing Executives call owners to schedule a timeshare tour under the premise of concierge services. There is no true concierge tracking or software provided, so actually performing that aspect of the job is a rudimentary task at best. Binders and outlook express.

Marriott is embarrassed by the policy that penalizes ME's when an owner no shows or cancels an appointment, so you are not allowed to gain proper commitment from the owner for an appointment. Yes, if more than 19% of your owners no show or cancel, you can lose your job. There are so many ways to lose your job, I honestly cannot list them all here.

Hence why everyone on the call center floor spends more time worried they are going to be fired for some made up infraction or performance deficit.

ME's are considered the lowest on the totem pole and are looked down upon by the sales side. Sales staff is too egotistical and will blame ME's when they are in a slump. Management perpetuates this stigma by not holding the sales execs accountable when missing opportunities.

This is truly one of those jobs where if you play dumb and keep your head down, you can cope and survive. If you have opinions and low tolerance for workplace hostility and drama...it may not be a good place for you.

$8.00 an hour plus commissions...the rules change every day; the goals change every day; and policies fluctuate based on managements' whims.

Dishonest about required work schedule and will change it on you after you begin, without warning! Not family friendly.

If you are a genuine closer, good money can be made but you have to blend into the wallpaper and keep your ideas to yourself. Environment is ripe for unethical conduct my management and there are no fair and consistent practices across employee treatment.

Benefits are great too, but if you become ill keep it to yourself. if anything might take you out of the job to recover, they will dispose of you and your benefits will end at midnight that night!

Please keep in mind that Marriott Vacation Club (Timeshare) is totally separate from Marriott International (Hospitality). The timeshare side rides the coat tails of what Mr. Marriott had envisioned and it's a darn shame.

Run...just run!

It was all sunshine and smiles at first,  but not any more...after 2 years seeing so many people being pressured to meet near impossible sales targets and being fired despite being very good at their job, following all the right steps to sell the product. However if a client doesn't want to or cannot afford to buy for whatever reason, it's ALWAYS THE FAULT OF THE ASSOCIATE "another lost sale"...Even when a potential client makes it VERY CLEAR at the beginning of a sales presentation... that they were approached by Marriott and asked to take a sales presentation, and that they are NOT INTERESTED IN BUYING "TODAY! and are ONLY Interested in the rewards being offered by Marriott (money or points and other benefits) it's ALWAYS THE ASSOCIATE AT FAULT!  It's also very obvious that the incoming client leads and funnels are manipulated by higher management to favour all the "Old Guard and long standing associates" who strangely always get the HOT leads and sell all the time, (every year its ALWAYS the same people winning all the awards..year after year) while the rest are set up to fail causing an endless revolving door with most new starters failing after a few months,  living on  a hunger salary that is then taken back from your hard earned commission if you actually do sell... Marriott give with one hand and take back with the other... Meanwhile the  "old guard " laugh and rellish the massive rewards and commission in a fixed system.. The management and team leaders roles are biased and you get punishment of no sales tours presentations for the most outrageous reasons.. like coming in late due to a traffic accident for which the associate has no control over or "questioning a management decision"... so "you're late.. no tours for you today"... That is clearly Deprivation of Income... And if you think the complaint process works... it doesn't... you speak up about anything and you're FIRED. You need to just bow down and swallow anything including false accusations. Or being shouted at and told you are only to listen and not answer back because you only have the choice of "doing or not doing what your manager tells you".. Even if its Wrong.  They will find a reason somehow to fire you... I am very disappointed... And MOST EMPLOYEES  ARE TOO AFRAID  TO SPEAK OUT FOR FEAR OF LOSING THEIR JOBS 

Inbound call center. Typical day consists of 15-60 calls from owners that have purchased into the timeshare industry of Marriott.  You help them plan and schedule their vacation in all aspects.  Some owners ask you for help on what type of things to do at the resort and closest entertainment.

What I learned was that even though it's vacation and supposed to be enjoyable, their selected vacation dates are not always available (timeshare) where the inventory was already booked by some other owners and there is limited availability.  But there are practices that are behind the scenes that as a floor rep, you don't ever get taught, but it would help you to explain it to the owner.

Management: I have never worked for a company where the management was this far disengaged from the daily activities of a typical floor associate.  I earned great ratings and was demanded by a lot of owners to be their go to rep based on the service I gave them. But, once I got a good spot where I served Marriott greater purpose (special projects that directly related to decrease customer rescission on purchase of timeshare) and by being on the phones, I was limited in what I could apply for.  I expressed interest and asked to be mentored by 3+ managers all to be told "Be the best agent you can be and it will not go unnoticed."  Well, 4.5 years later and I was still was a floor rep. You find inconsistencies with management with no desire by the company to fix it.

Co-workers: you'll find people that have been here for 13 years that don't get treated as well as the folks that have been hired 9 months ago.  But you will find a vast and diverse working group of individuals from all walks of life.  That part I enjoyed.  A lot of tears when I left (from the other associates).

The hardest part of my job: the busy seasons and the management.

The most enjoyable part of my job: being told that I did a good job and the very little recognition that I received made me feel that I was doing what was right.

The property I worked at under MVW was a low quality, low star rating hotel and very bias towards its workers(I am positive not all properties are like this). I couldn't request a 2 week vacation PTO after being there for 5 years but other employees that were there for only a year(who had more important daily responsibilities to keep the property running smoothly) could travel every few months without hesitation (and its not like I tested low on yearly reviews to warrant it), They put an emphasis on "seniority" in talk but in practice my management did not uphold that perspective in respects to shift times and PTO requests. We also were told to take breaks during our shifts but were also forced to work during those breaks without compensation if ANYTHING came up(no matter how big or small).

Working for MVW, like any other hotel agency, came with a lot of benefits in terms of social aspect. Meeting new people on a daily basis was very entertaining.

Job security was decent, though I attribute my job  security to the fact that management couldn't be bothered to attempt to hire anyone when we were already short staffed for years.
There  was 0 chance for advancement, even when positions opened up in my department we were never informed and always hired externally.

Pay was decent for the work load.  There are not many other pros I am willing to truthfully list, however this was just a single property under the branch of MVW and should be not taken seriously in respects to other properties that actually work to make their employees(team members) feel respected. 

Typical day starts by attending a pointless “sales meeting “ that NOONE wants to be in. Thankfully it’s only about 10 minutes long. You then wait for your guest to arrive. You complete a sales presentation, and when you get a sale, complete documents. If not, wait until you are up for another. Product is good. Sales technology is good. Overall the coworkers are good. The issue with this company is that the marketing efforts are not targeted at targeted prospects. Unqualified guests, and guests who aren’t a fit for the product sold are by far what you have in front of you to sell. Couple that with the negative, albeit misinformation on the internet, and even keeping the deals you procure is difficult. If you are fortunate enough to be on the IH line, you are talking to existing owners and the opportunity to make more money is there. Speaking with potential First Time Buyers is a tough gig. Management does not hold sales representatives accountable to policies and procedures very well and let a large number of reps “skate” the line up thus making those that are responsible take the hits. All in all for what is being offered, the close percentage should be much higher but when you aren’t marketing to the right client, it is almost impossible to sell what is sitting on front of you. It’s a Marketing and Sales organization, NOT a sales and marketing organization and therein lies the problem. Talent doesn’t matter here. It’s really about lucking into the spot on the daily rotation where you might be the lucky one to actually see a qualified tour that is also a fit for the product. 

Working for Marriott Vacations Worldwide was not what I had planned on for my summer internship, but when the opportunity presented itself, there was no way I could turn it down. I have learned so much about the "behind the scenes" in hospitality and it has changed the way I look at the industry, for the better. Everyone works so hard to make the experience for the vacation-goers to  be memorable and worry-free, and it's really inspiring to see everyone doing their best. Well working working as a summer intern in the engineering department, I got to see the aspects of the maintenance and housekeeping side of things. I truly have a new appreciation for the work that everyone does. Engineering, no matter the problem, how big or small or inconvenient, will do their best to make a potentially bad situation easier to deal with and get the situation taken care of as quickly as possible. I have been up on the roof and worked on some of the AC stacks, helped fix dishwashers, dry walled and painted, fix clock dates and times, tested pools and helped readjust the chemicals and replace piping in the pool rooms, helped fix a wooden playground and fix the guardrails on the boardwalk to the ocean, hung signs, replaced dryer filters, led and managed a 3 week long, property wide, patio furniture build and swap, as well as build the furniture, fixed tvs, run and work in the bike shop, helped housekeeping as needed, and much, much, much more. It has been such a great hands on experience, and I don't think I could have asked for a better place to get the experience that I did.

A typical work day begins around 8:00-8:30 depending on site and job.  I learned a lot about the vacation industry, and the workplace culture is fun and fast paced.  Marriott consistently is forward thinking and strives to stay ahead of and on top of changing needs of consumers and employees.  For example, if a policy or procedure doesn't seem to be working, Management will recognize and implement changes necessary for business success.  Management has an open door policy and my direct supervisor is aware of when I am having a bad day and encourages open communication, the good, the bad and the ugly.  Nothing very hard about the job except there is a lot to learn and you need to be able to multi-task.  There are various technology platforms to learn and learning curve is probably the most difficult thing about the job.  Other than of course dealing with the public.    The best part of the job is the work place, management, co-workers, everyone gets a long for the most part, the day goes by fast because we are so busy.  The worst part of the job was Covid and people who come in wearing masks and expect you to wear a mask or the customers who are demand people wear a mask.  It upsets me that management and the team capitulate to them when they demand everyone else wear a mask.  They are on vacation.  It's crazy.  Some managers are incompetent and of course there are always difficult people to work with on any job.  Some managers are micro-managers and completely narcissistic and OCD about the craziest details.    I guess that's what makes Marriott successful.

The average day is filled with answering customer inbound calls back to back. The call volume is very high usually being 100-150 calls in waiting. 
The systems used are outdated but easy to learn. 
The company culture is very positive. There are options for different shifts for people that need flexible schedules. 
Job training is provided. 
When I preformed excellently, I was celebrated and recognized. 
However, when I was preforming poorly, I felt abandoned and ignored. 
As soon as I received a written warning I was notified that I would be terminated. 
The mistake I was making was not violating any federal or state laws and I could have easily fixed the problem had I been fully aware of it. 
My manager admitted to knowing of this mistake weeks before I was given the warning. This meant that the manager allowed me to continue making the mistake before the written warning was given to me and those mistakes were counted on the warning. 
I feel as though my accomplishments, contributions and seniority along with the fact that I had never received any warning up to that point did not go into consideration for the warning and threat of termination I received.

If someone can stay on the good side of the company it is a great place to work!
However, if you falter, the company policy is very cutthroat with little to no consideration for personal situation.

Top Job Titles	Average Salary
Housekeeper 70 salaries reported	$22.59 per hour
Front desk agent 59 salaries reported	$24.58 per hour
Safety officer 49 salaries reported	$24.43 per hour
Recreation attendant 46 salaries reported	$19.87 per hour
Maintenance technician 31 salaries reported	$26.80 per hour

Working at Marriott Vacations Worldwide: Company Overview and Reviews

Marriott Vacations Worldwide

Marriott Vacations Worldwide Ratings

Popular jobs at Marriott Vacations Worldwide

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected