cleaner

janitor

head custodian

cleaning technician

floor technician

Marsden Services

A typical day at work starts with not enough employees to cover the jobs. I rearrange people, call extra people in when they are available, and send my assistant or myself to clean accounts. We have many established accounts that do not have regular cleaners assigned to them for various reasons so I have to find people to cover them along with the employees that call off. I am generally short staffed and often clean myself, along with trying to stay caught up with my managerial duties.

I've learned how to deal with all types of people. The people I directly supervise, building engineers, building security staff, and representatives from the companies that own the buildings. In managing I train in safety and OSHA standards. I problem solve, which is my favorite thing to do. I feel like I'm more clear and have a clearer plan when the pressure is on, however it seems like the pressure is always on here.

My direct supervisor is the Senior Operations Manager. He directly supervises all the Area Managers and indirectly the workers under us. He is very good at his job however I feel he micro manages. I was hired to make many decisions out in the field and manage the people according to company policy, however I feel a lot of the time these decisions are taken away from me.

My co-workers are other Area Managers that work at night. They all work very hard and deal with many of the same issues that I do during the day. They do a different kind of work at night than I do during the day which makes their job very strenuous.

The hardest part is not having enough workers to do the jobs. They are stretched at night too and that's where I draw from for extra workers during the day, which causes the same shortages for them.

I love working with people. I like supervising, helping, teaching, and being a positive resource for the day staff to interact with and turn to when they need help.

I applied for the evening cleaner and was told I had to start out doing noon disinfecting at a business for Covid19. I didn't want this job since it interfered with my morning job. Was told that I could train for the evening job after a week once the previous person has their 2 weeks up, so I made arrangements at my morning job. A week goes by and I never hear from them. Another week goes by and nothing. It didn't seem worth leaving my morning job early every day to go wipe down door handles for a half hour at this job. They told me to make it last an hour, but that was impossible to do. The manager at the building I was assigned to clean also complained that the cleaner I was told to use by the person who trained me was taking the varnish off of the wood so I couldn't clean the woodwork anymore, which made the disinfecting job even shorter. I was also told I would be getting $20/hr for the disinfecting job but when I got my first paycheck it was only $14/hr. I decided to quit and informed them a week ahead of time so they could pick up my keys for the business I was assigned. No response until the day of my last available day to work, so I had to basically sit around and do nothing that whole day until about an hour before they told me what time they were meeting with me to pick up the keys. Very unprofessional. The whole way they do things is unprofessional.  The hiring process took weeks. They want you to be a "yes man". One day they wanted me to come in for the evening job because the employee for that night was off looking for apartments, and this was same day notice only hours before I was to do the job. I had plans so I couldn't. If I would've had at least 1 day notice I could've trained for the job, but not same day notice. The person who had to sub for this other employee also didn't have their own set of keys, which I found weird since they were in charge. So I had to drive out of my way to bring my keys to them and then go out of my way 2 hours later to pick the keys back up. Nothing was ever said to me about training for the evening job after that. 

Upper management does not have a clue as to what goes on at job sites but tries to manage from behind a desk. Jobs are underbid so demands and stress is extremely high .Disproportionate workloads from one employee to the next. Criticism is high and value is low no matter how hard you work. No pay raises ever. Upper level greed and no benefits or incentives only hard work for employees. No supplies. Any communication is considered complaining or irrelevant or disregarded. Never enough time to do job so you work extremely hard when it shouldn't be to finish tasks . Broken , improper or no equipment so job is harder then need be. Employee safety is disregarded. During pandemic you are required to work  and sometimes work extra hours but not given proper personal protective equipment such as masks and gloves and not given any extra compensation. High employee turnover . Contracts with companies are not followed and are disregarded. You do what works for the moment not what the facility expects or is in the contract. This makes the cleaners look irresponsible when it is what they are told to do. Hours are omitted from payroll. Pay is frequently incorrect. Time keeping system allows for many errors as there are many numbers to remember and record . Lack of support. Always moving from job to job. No incentive. Much dishonesty. Low wages. No advancement in position or pay rate. No positive input. Too many chiefs and not enough indians. Horrible place to work. Very stressful and negative.

Working part time through Cleanpower at a very large dentist, oral surgery and denture casting facility, it was a 3 floor building with surgery, records and denture casting in the basement, we had a staff of 6 when I started, as people where fired/quit or injured they where not replaced leaving us with 4 people, one of them a 60 year old woman who had slipped on the ice outside of the building and broke her right wrist yet was still expect to work.  Management was constantly on us to be out at the same time every night as if we had full staff.

Every night started the same, we started off in the denture lab chipping up hardened plaster, wax and plastic before sanitizing every surface, sweeping and mopping. Then we would move through the building sweeping, moping vacuuming, and removing the trash bags as we went, through 5 surgical rooms, 20 dentist working areas, a records room the size of a garage, 12 staff offices ect. all expected to be cleaned in only 3 hours, we never got out in less than 4 with a full staff.

The management  started coming down and threatening to fire us if we didn't get out faster. Even telling us to just "trash and go" meaning just change out the garbage bags and nothing else. They pushed us to do so and eventually we relented saying that it was on them if the client complained. We where all fired. Later I found out that within 2 weeks of us being fired that they had lost the contract because the facility was being inadequately cleaned.

I liked being able to work alone since I am independent and it was very quiet since I worked alone. I was disappointed with the training I got only 1 and in half days and was on own. Didnt have training at all in 1 of my locations so had to use my cleaning skills and wing it. Do not get paid gas cards or enough to compensate for my wages, not enough to be worth it. I felt like had to rush and couldn't do as good of a job cleaning as would like to like doing extra things cuz didn't have time having only like an hour and a half each location. Should get gas cards for to help pay for gas. Went to location and wasted gas and it was not open that day and wasn't paid back for it. Poor manager ignoring my messages most of time and never getting me my supplies and tools needed to get job done right all time. Had to wait week or more to get supplies. When was sick and called in, my manager still made me go to work to get garbage at least due to being irresponsible and not making a extra copy of keys. They expected me to work in extreme weather conditions that are dangerous otherwise get mad about it. Manager was lazy and when had to take off she would leave 1 of my locations for me and make me do it when returned to work instead of filling in for me and doing it like she was supposed to. Wasn't happy the way things run here. The only thing I liked was job wasnt to hard and got to work alone and the flexibility was great being able to come in anytime after 6, didn't have to be there at a specific time.

When I started it was when covid-19 came, things were slow.  Was told I get payed for coming in early every minute payed for.  Lead person and one other sat for 1 1/2 hours before working. Lead ( dave ) has a dirty mouth, called the supervisor the c word, 4 letters. The way he talks about people from mexicans to blacks, people on motorcycles all bad talk...... He asked me if I was a democrat   , if I was him and dave ( yes another dave ) would beat me up...  I would put no stars for this company.  I told my supervisor all this how they sat, and when the supervisor showed up they run like chickens.....She did not understand how they can see her pull up,  lol,   they sit by the window !!!!!  They turn the table on me, they state I want to sit.... No..... They are sitting.  I now can not work past my 4 hours, if I am sitting I need to punch out and go home and straight home, can not stop anywhere else...... ( Running my life ) for me the lead should be fired, him and his little buddy dave ( dave and dave ) both have morning jobs, they sit now in rooms where no one see's them, one thing the supervisor hardly shows up, and one thing I do not understand, can't you supervisors see how mush is done, meaning if you start at 6pm the supervisor shows at 8pm,  and the worker only did 2 bathrooms,  you know something is wrong.......They say everyone gets the work done, even they do sit......But, but I can not sit, I get my work done, but no, if I am sitting I have to go home.......Ohhh  I can no long come in early.....Very stressful job. The worse job I ever had!!!!!
    A union job,and the doors are closed, trying since may.Its now august 

Marsden Building and Maintenance was a fun job. Employees were assigned accounts at certain job sites. Job sites included a janitorial area that the company supplied for Marsden. Marsden employees responsibilities were to ensure all equipment and chemicals were secure and filled. Companies assigned areas for Marsden employees to clean. Cleaning included scrubbing toilets, floors, sinks, and ect. Depending on when the company needed cleaning employees was when employees were to show up at the site. A typical day for my shift was for 2 accounts. The first account typically went from noon to 4 p.m. The second account was 6 p.m. to 8 p.m. leaving a couple odd hours in between. Our supervisor, Nick, was very understanding, he was very open to suggestions, and he enjoyed his work. I learned detail and better self management skills. The hardest part of my job was reaching to dust high shelves or cleaning corners in bathrooms around toilets. The most enjoyable part was meeting my co-workers, the locations were close and easy to clean. Overall, the job could have been more fulfilling if there were more accounts available with normal daily hours.

When I was hired, I was put on the overnight shift and was promised that things could change. A year later, and the only changes that I have seen are changes to my pay by cutting my hours. If you're expecting to find a job where you are cherished, you will not find it here. You have to have worked longer than the standing manager to get preferential treatment. If you have a meeting or phone call with one of your superiors, expect them to call you late and do not expect your schedule to change for any reason, including availability. You are expected as a new hire to work more for less, and they can pile on more work when they feel like it. There is only one GM, and they only appear on one shift. I, as an overnighter, haven't seen my manager in over a year. If you have a problem with the management, you can't say anything, because the General Manager, the Area manager and the Human Resources Recruiter are all best friends with each other and will not trust you if you speak out against even one of them, like some sort of hydra. To them, you are a worker first and a human second. Seek employment elsewhere.

Marsden south is a good company I want to believe, although the management and area supervisors are lacking professional vision of the work places safety is supposed to be the #1 priority at any work place but with this company it seems to be the last. I wish that the ceo for this company would contact me so that I could go over some of these things that are being overly looked at by the area supervisors. This company could thrive if they would just listen to the employees after all they are the ones who make the companies they work for successfull. Please if nothing else visit your work places to ensure that the customer is happy as well as your employees and just listen. I also worked hours and was not paid for those hours had spoke to my area supervisor she stated that she noted I had not got paid and stated that there were ways around this by adding in extra hours so that I would get paid and of course this did not happen either so sometimes you work for free. I wished things were different because I did like my work but this is why there is a big turnaround with marsden is because it is not ran correctly by the area managers.

What is the best part of working at the company?
Meeting all the different people and putting smiles on their faces when I say hello and ask how is there day going.

What is the most stressful part about working at the company?
Walking the Amazon building for 10 hours on a concrete floor getting sores on your toes and seeing your coworkers hiding and not working (ghost ) and supervisors are aware, but does absolutely nothing but always reprimanding good workers hard workers

What is the work environment and culture like at the company?
The environment is very loud, young and old, and for all nationalities, the dress code is challenging, and the hours are stressful 

What is a typical day like for you at the company?
After clocking in at 6 pm then setting up my cart with my necessary cleaning supplies then walking to my designated area meaning the lobby or kitchen, the elevator to either floor that was assigned to me. 6/10 pm cleaning  10/10:30 lunchtime, then 1030 till 2 AM making rounds again cleaning then 2 to 230 is a break and from 230 till 430 making rounds like you for 30 you clock out to go home.

Top Job Titles	Average Salary
Cleaner 31 salaries reported	$17.23 per hour
Janitor 3 salaries reported	$13.08 per hour
Head custodian 21 salaries reported	$18.48 per hour
Cleaning technician 1 salary reported	$15.00 per hour
Floor technician 2 salaries reported	$20.75 per hour

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