patient services representative

pharmacy technician

media relations specialist

marshal

Marshall Health

Clerical Manager
*unorganized/unprofessional/under-qualified
*was advised by other employees on my first day to avoid mngt's bad side or I would end up on 'the list' and would not enjoy my time there  
*fake atmosphere d/t constant vying for mngt's attention/approval (ideal place for two-faced suck-ups and feels threatened by professionalism/confidence/strong work ethic
*tries to micro-manage but unreliable/inefficient/unproductive d/t lack of leadership skills and disorganization 
*extremely erratic/emotional/unpredictable 
*prioritizes parties/decorating over pts
*constantly unavailable d/t dealing with personal/family problems at work
*obsessed with 'chain-of-command' but not open to ideas/suggestions to improve work flow
*secretly discusses/complains/mocks employees private matters to fellow coworkers
*praises gossip/tattling with preferential treatment/rewards/advancement
*tries to bulldoze new employees with public reprimand and unjustified write-ups
*claims "we're family and look out for each other" but doesn't apply to all employees
*makes irrational decisions based on hearsay/gossip/personal feelings instead of factual information
*often understaffed and overworked but will create chaos over small insignificant mistakes instead of giving appreciation over completion of difficult/extra job duties 
*will promote favorite employees to 'personal assistants' and lighten work load or allow to work from home or in weekends when office is closed
*has a martyr mentally by provoking chaos to be placed on the pedestal and receive excessive praise for 'saving the day'
*very difficult to respect a narcissistic/egomaniac that does not have the qualities/capacity to create a safe professional work environment or lead without allowing biased opinions/personal feelings cloud judgement to create effective teamwork and productive workflow 

Was told I would see no more than 15 pts a day and I would have all the support needed. However,  when I asked for help or consultation with a physician no one was ever available to help.   I was often the last person in the office staying hours overtime to get documentation finished.  Was not compensated for overtime even though others were.  Was bullied by multiple people in management when I brought my concerns to the clinical director.  The department manager pretended to be supportive initially but when I gave my concerns about seeing 4 pts in 15 minutes it became a very toxic place to work. The people with control over the department should not have control; lacked clinical experience but would tell you how to do your job. Many of the physicians were unapproachable and clearly did not like nurse practitioners. Management as a whole would retaliate if you complained or asked for help.

A typical day of work is to greet and register patient at Marshall Neuroscience. 

I would collect co-payment and balance everytime a patient is registered. I also explain their bills in response to their question about their balance. 

I am also responsible to do precertification from other companies such as BrickStreet, Zurich, OH BWC, TRIWEST, and Tricare. 

I have learned the meaning of teamwork. Without teamwork, a company cannot do their job.

Workplace culture is semi-relax. We wear an approved shirt and scrub pants. The management lets us wear jeans on Friday and any shirt that resembles Marshal Health. 

I have never experienced any difficulty at work. My co-workers are happy to help as much as they can.

The most enjoyable part of the job is to receive an acknowledgment from other people for a job well done.

The patients are the best part of the day. Workplace culture is terrible, don’t make any noise about unhappiness in your workplace they will retaliate.  Don’t complain about your pts being room or blood pressures or weights not being done you will be punished. Certainly don’t reach out for help your chief directs you to the horrible manager and the horrible manager directs you to the chief. No one answers. I also learned not to go to HR because there is nothing there to protect you, they are not there to help but to punish. A typical day includes 15-20 pts, sometimes double booked even if you have open slots- work through lunch. I learned to save everything and survive. 

As a young adult who was just starting their career in the healthcare industry, I was ecstatic when I accepted a job offer working in the medical specialty that I am most passionate about and what I had considered my "dream job". Unfortunately, I was forced to quit not even two months in due to the constant workplace ostracism I was experiencing from management. This negative behavior not only prevented me from successfully fulfilling my role as a Medical Assistant, (which also inconvenienced the doctors and patients as well) but caused me to experience emotional distress so severe that I had to be taken to the emergency room for evaluation. I do not recommend working for Marshall Health.
 

The morale among employees is low because promotion and pay are not based on work performance or merit. People are paid less to work at this large health care company than if they worked at a local gas station. It is ridiculous how poorly people are compensated. This is a place where people who do the least are rewarded and promoted. There is also a tendency toward nepotism like "Oh, your cousin worked there twenty years ago so we are going to give you a job that you are not qualified for." The company is very poorly managed from a human resource perspective, each department acts individually and there doesn't seem to be much oversight governing how they treat their employees. If you have health care experience apply anywhere else.

It depends on what department you get placed in. My experience was bad.  There was a lot of rude behavior. Micromanaged. Management in OBGYN when I was there was horrible.  Didn't care about employees.  Didn't foster a positive work environment.  If you made any error it was magnified and was never told thank you even for when you did job well.  All the way up the line of management in OBGYN it was petty behavior and uncaring people.  Underpaid for the amount of work and responsibilities you had.  Don't get sick here, they won't care and would have you come in under any condition.  I wouldn't recommend working in that department ever.

Marshall Health is a great place to work. The pay scale is a little on the low but i feel like a part of a family. The managers care about the staff. 
I have learned several things in OB/GYN and the Ortho departments. The Doctors with go over information if you do not understand or would like to learn more. I have learned from different labs to how to put on and take off a cast. 
I now work with a podiatrist which i have learned several things about this specialty. 
I love my job, the hours are great and they are kid friendly. I have three children and if one gets sick and i have to go they do not mind as long as you have coverage and sick time. 
The environment is fun and warming.

I love working with others, doing the tasks at hand, and you have alot of Wonderful Doctors and Nurses and a variety of options with your care. On the flip side of it we lose patients due to reschedules, and overall bad experiences with care. Often no matter how hard you work, or excell in your position, you get criticism over small things, that have nothing to do with your work. Drama and Bullies are real here behind the scenes. However with the right mind set and postive attitude it can be over looked. 

For being a professional in a specialized career the pay is horrible. When I can work at Sheetz and make the same or more that’s sad. People getting hired in making more money just makes you mad. Experience and knowledge from working years somewhere should mean more than any degree a newbie has when they don’t know anything about healthcare. 

Top Job Titles	Average Salary
Patient services representative 4 salaries reported	$13.56 per hour
Pharmacy technician 1 salary reported	$17.00 per hour
Media relations specialist 1 salary reported	$19.61 per hour
Marshal 1 salary reported	$19.50 per hour

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