intern

independent consultant

sales consultant

beauty consultant

senior analyst

Mary Kay

Please read before applying to the Protective Services Department at Mary Kay corporate headquarters in Addison, Texas. There are 3 shifts. 1st shift, 2nd shift, and 3rd shift. Typically, the shifts that are always hiring are 2nd shift and 3rd shift. Every shift has 1 shift supervisor, 2 team leads, 1 officer in charge and about 5-7 Protective Services Officers. There are about 4 different Mary Kay locations that are manned by protective services officers and team leads. The cons of this job outweigh the pros. The cons of this job are: you will typically be pushed into working more than 40 hours a week every single week, your first month of working for the Protective Services Department will consist of you walking nearly 7 miles a night, your every move is watched on camera by your Managers, Supervisors, Team Leads, Officers in Charge, and the shift Dispatcher, your first couple of weeks working for this company; you will be referred to as ‘the new guy’, harassment and discrimination run rampant within this department and if you aren’t willing to adjust to the culture, you will be gone in no time, and lastly, the Mary Kay mission statement is not followed by this department. Instead, this department has created a culture that is based off of a politically charged and a rule by intimidation methodology. Cameras are everywhere. There are also cameras that are hidden in areas such as sprinkler heads and mounted on miscellaneous objects that you wouldn't even think twice to be a camera.. Now for the pros: you will be paid every single week, there is an unlimited amount of overtime, this protective services department probably pays within the top 2% than any other security/ protective services department in the DFW area, the company will furnish and dry clean your uniforms for you for no extra charge, and lastly, you get to work alone most of the time and when the work is finished, you can typically have a relaxed night. Typically, promotions and opportunities to move up are granted to people who have been employed by the company for a longer period of time so before you are given the opportunity to advance, someone who has been employed by the company’s department for a longer amount of time will be offered to advance. The turnover is high because of the overtime, bad management, and lack of opportunity to advance. Most managers don’t have college degrees and have never worked for a police department. If you can stick it out for a couple of years and can deal with the politics that this job  has to offer; then be my guest and apply. You might be able to advance, or you might not be able to advance. Advancement honestly depends on your ability to communicate effectively with your peers, your ability to play the political game, and also your tenure with the company. I have seen some Protective Services Officer advance to become Supervisors within 3 years of working for the company, but this happens rarely. The pay is probably one of the best that I’ve seen in the DFW area for a security company. If I were you, I would use this department as a stepping stone and use your experience within this department and transfer to a police department, a sheriffs department, a state police department, or the Border patrol. If you leave this protective services department on good terms, you can reapply in a few months or a few years. Please give a 2 weeks notice before departing though, this department is very stressed and the people who have stayed around for a long time have to deal with the politics because this job is honestly all they have. With that being said, I wish I would have not accepted a position with this company’s department and I wish I would stayed at my previous employer.  There is honestly no opportunity for upward growth within this company because most protective services officers, officers in charges, team leads, supervisors, and managers have continued to work for this company for 5, 10, 15, 20, and some for 25 years.

At the time of this review, there are 2 temp staffing agencies for Mary Kay. 1 is an in house temp agency while the other is Staffmark. Also, there are 2 work locations for Mary Kay, 1 is in Irving, and the other is in Lewisville. They are making plans to eventually move everything from Irving to Lewisville. Ive worked at both facilities but my review is mainly about the Irving building.

Ive never seen anything like it. The Staffmark temps are something special. They learn really fast. What is it that they learn? How to clock in and hide for hours on end. Over and over again, Ive seen new temps from Staffmark come through, look at the job, hate it, and the next day, learn to clock in and disappear for hours on end.

I was there for 6 months and these Staffmark temps are truly special and untouchable. If you are not from Staffmark, you can expect to do all the work. On my specific shift, there was a Staffmark temp that would come to work late on a consistent basis, and around 30 mins into the job, disappear all night, only to come back in the room at 5am in the morning to get their charger and disappear again until its time to clock out. This was occurring for months. The full timers who have worked there for 10+ years have told on this temp countless times to the supervisor and was told "Ill take care of it." Only nothing was done haha. They got so tired of reporting it so many times, they just stopped reporting it and allowed that temp worker to continue to do what they did. Now, keep in mind, this occured on my shift and I experienced this and witnessed all of this. 

Let me tell you what went on the other shift. They asked me to work overtime for another shift and one temp who was not from Staffmark told me, hes been there for 5 weeks now and his Staffmark temps for 5 weeks, all clock in and disappear all night long leaving him to do all the work. One day, the Staffmark recruiter showed up looking for the Staffmark temps and those temps were no where to be found. After about 1 hour of looking for them, the Staffmark recruiter made the temps go back in the room to help the other non Staffmark temp and the recruiter left. The non staffmark temp told me, that the Staffmark temps told him, "Why are you working? You are making us look bad." After he was told that by the Staffmark temps, the Staffmark temps disappeared again for the rest of the work day. Haha unbelievable I know, but its all true.

This job has great job security because no one wants to do it. You are dealing with chemicals and powder that could cause, asma, lung problems, and skin irritation. Everyone who actually works always end up leaving work with some form of allergy such as runny nose, sneezing and itching. Those that actually work will be the ones who are rushed and required to get things done which is not fair. When the other department needs something, they will approach the person who works with the request and will rush that person while the Staffmark temps are no where to be seen.

Its a good job if you are willing to work alone, do all the work, and are willing to be around chemical agents that could be hazardous to your health. They will start you off at 12.50 and if you get hired on it will be 16.50, but long term wise, I would even do that job for $60 dollar an hour. All the sneezing, coughing, and lung problems isnt worth any amount of money. This review is about the Sanitation department that assists the processing department. The Sanitation department that assists the packaging department isnt around alot of harsh chemical agents, however if you get placed there you will be around pure soap and sanitzers that is corrosive to your skin.

From the time I was there, Ive seen so many people quit. Not because they did not like the job, but because of the frustration of working with the Staffmark temps.

A typical work day for me consists of extensive customer calls including appointment setting, follow up on orders and consultations, as well as collecting reorders and charitable donations for various local charities and the Mary Kay Ash Foundation.
During face to face customer appointments, I have the pleasure of instructing on proper skin care in addition to various color application techniques and customized focus on an individual level.I conduct recruiting interviews on a weekly basis, as well as weekly training (live) and conference calls with my sales directors.
I have learned the balance of work and leisure, learned how to approach people based on their needs and personalities in addition to  inventory management, bookkeeping, appointment setting and how to coach people whether they are a customer, fellow consultant or personal team members. 
In my newest role as a Senior Beauty Consultant, I execute leadership skills in training, encouraging and mentoring my personal team members.
Time management plays a vital role in the success of my business as a Beauty Consultant in addition to management of money,  inventory, and customer orders and scheduling.
My coworkers span from other consultants and my personal team members, as well as their team members. We all focus on a high energy, positive environment full of helping one another in a team setting as well as encouraging and training one another.
For the first few years the most challenging part of my job with Mary Kay was time management. I have learned the skills necessary for me to stay on top of my schedule with regards to planning, travel, and holding appointments.
I cannot choose just one aspect to describe as the best part of my job as a consultant, but since I must, I will have to say it is watching the women I see transform before me. Often times, I see women who may be having a hard time, working long hours to survive, raisin families and the hectic nature that entails and when I leave them, they look refreshed, happy and they feel good about themselves. The best part of having my own team is watching each of my team members flourish in the success of their own businesses.

What is the best part of working at the company?
New friends modern training products make your skin glowing 

What is the most stressful part about working at the company?
The most stressful part about working at Mary Kay may vary depending on the individual, but some common sources of stress for employees might include the pressure to meet sales targets, competition with other consultants, and the need to constantly recruit new customers and team members to grow their business. Additionally, managing a busy schedule and balancing work with personal life can also be challenging for some employees.

What is the work environment and culture like at the company?
The work environment and culture at Mary Kay are often described as positive, supportive, and empowering. Consultants are encouraged to build strong relationships with their clients and team members, and are provided with training, resources, and tools to help them succeed in their business. There is a strong sense of community among Mary Kay consultants, and the company often promotes a "sisterhood" mentality that fosters collaboration and teamwork. Additionally, Mary Kay is known for its commitment to giving back to the community through its various charitable initiatives, which can also contribute to a sense of fulfillment and purpose among employees.

What is a typical day like for you at the company?


1. Morning routine: Consultants may start their day by checking emails, responding to messages from clients, and reviewing their schedule for the day.
2. Client appointments: Consultants may have appointments throughout the day with clients for makeup consultations, skincare treatments, or to deliver product orders.
3. Sales and marketing activities: Consultants may spend time during the day promoting their business through social media, networking events, or hosting parties and events to attract new clients.
4. Training and development: Consultants may participate in training sessions or meetings with their team members to stay up to date on the latest product offerings, sales techniques, and business strategies.
5. Administrative tasks: Consultants may also spend time during the day managing their orders, tracking inventory, and completing paperwork for their business.

Overall, a typical day for a Mary Kay consultant is likely to be busy, with a mix of client appointments, sales and marketing activities, and administrative tasks to manage their business effectively.

Positive and energizing atmosphere to learn the foundation of sales, customer service, preseentation skills and overall people skills.  

A typical day at work would be beginning with calling 2-5 consultants in my unit just to connect with them (may or may not talk business) but to let them know I am present. I may then have a lunch interview or goal setting session with a consultant. The afternoon would be set to make calls or hold a selling appointment. The evening could be a training session,a selling appointment, phone time or family time.

I learned so much about the art of connecting with women and men. To make the time with them about them not me. To give positive feedback to help them with their goals and dreams. Being real gives them the confidence that I am for them, about them and with them in this business journey. I am approachable at all times and that creates an atmosphere of mutual respect and confidence that they can talk with me and share the good and not so good about their business.

Management starts with me. To lead by example. To do before them what I ask them to do. Management means to be real to treat them with respect because they are a human being not because they are higher sellers for example. Management means to me that I have a responsibility to teach them what they need to be successful at the level that they choose. I must do what I ask them to do as far as weekly goals and monthly goals.

The workplace culture is energetic and positive. Focusing on what we can do rather than why it didn't work in the past. I have allowed this positive way of life to flow into my personal life as well. 

The hardest part of this job is to stop working. This work is easy but challenging. I would work more hours than an average day because I love it so much. It's fun, its personally and fiscally rewarding when I work. So keeping a balance of work and personal time is the hardest part of this career.

The most enjoyable part of this business is to see women start this business with dreams and exciting goals and to work towards reaching those goals. Working with them is the best part of this job.
As a byproduct they become more confident and focused on creating a business that gives them the same results I have received:freedom, flexibility, self confidence, and an income based on effort.

A typical day at work would start with preparing my agenda for the day. The first thing in my agenda tends to be to call all my key consultants and follow-up in their progress. Once the updates are done, I proceed with booking calls, where I give myself a goal of the day. This process can take as short as an hour or up to three hours, depending on my goal. After booking calls I usually go have lunch with my family or friends. The rest of my day consists of replying back to people that are scheduling appointments or checking in with my key customers on their favorite products. All of this is done on my phone, so I can multi-task and do my personal errands at the same time. 

There are many things that one learns in a Mary Kay business, besides the details or funning your own independent business; you learn to money and time manage; how to address issues with customers or consultants in a professional manner; how to build a team and empower them; how to lead a team and be an example; and how to think like an entrepreneur. 

Once a consultant realizes that their future with Mary Kay is bigger than they expected, they have the choice to promote themselves to higher positions such as Star Team Builders, Team Leaders or join the 2% of the company as a Sales Director. All the training and coaching will be given depending on each level. Because it is a self-promotion, many people have enjoyed the support of the other Sales Directors and National Sales Directors. Everyone treats each other like family.

I believe the hardest part of the job is the mental part. The skills and information are all learned eventually, but the training of your beliefs and self-growth is done inwards. It takes affirmations, motivational articles and books, and new habits to build a strong mind set. 

I loved and love everything about this position because it has given me the confidence to face everything. The sisterhood and family environment aids in the consistent and unconditional support for this company.

The overall company environment is good, albeit conservative and change/risk-averse. The company treats employees well with good benefits, competitive pay, PTO and other perks. It reacted to the COVID situation quickly and allowed most employees to work from home for over a year, which actually boosted productivity. It's a private, family-owned company so it's not driven by quarterly financial results. The company used to boast a track record of no layoffs, but that's no longer the case. The company operates in the super competitive cosmetics market and the long term future of the direct selling model remains to be seen in the increasingly digital economy. The company is not changing fast enough to keep up with the times globally.

Turnover rate is low, so internal growth opportunities are very limited. The company shows a strong preference for employees with long tenures. Tenure is considered the same as experience and knowledge therefore is placed higher than talent or outside experience. IT is mostly run by long-tenure leaders. A good portion of middle management is entrenched and think they know how everything works in Mary Kay and there's no need to change. They view new comers with fresh ideas as a threat. There is a strong desire to quickly assimilate new employees to the "Mary Kay culture" so they don't rock the boat. Most line level or mid-level managers were promoted from technical roles and have very little idea how to lead or manage. Some are more focused on looking good to upper management and jostling for the next promotion than leading their teams. Again, growth opportunities are quite limited and you have to "form the right relationships" with the right people to get noticed. If you ever step on the wrong toe, the grudge will be forever held against you. It's not a place for anyone who wants to affect change.

A company with values I believe in.  God, Family, Work.  I am just starting out in this new adventure with Mary Kay but I love their products and believe in them.  I love make up and to play with it so I think I will enjoy selling Mary Kay.  I have a AWESOME Unit and Unit Leader.  She contacts me often, she is always positive and cheering me on.  I feel like I can move mountains when I am around her and her energy.  I have lots to learn but look forward to it.  I don't feel like I am going to fail.  We meet weekly and that will help me keep up a positive attitude and set goals for improvement & success. They encourage creativity and we share with one another.  There is no competition with other Mary Kay Consultants, we help each other and share inventory if someone is out of it.

The hardest part is booking parties.  People are worried about inviting friends and feel a little awkward about it.  But if you can get them excited about it, they are able to find 6 friends to come for a party and have FUN!  

FUN is what drew me to this company.  It's not just selling, it's the laughter, education, and meeting fun women with interesting personalities!  Sharing time with other women who can get away from their  families and responsibilities just for a little while and rejuvenate themselves with fun and maybe even buy something that will make them feel rewarded for all the hard work, time and energy they give to others.

Women need to take time to care for themselves or they can not continue to give and give and give to others and all that is demanded of them.

Mary Kay is a business opportunity, not about being hired or not hired. It is exciting, fun, and challenging. When you start a Mary Kay business you become part of a unit of other Mary Kay consultants. There are typically weekly meetings for unit members to attend if they want to. At these meetings you learn how to build your business by gleaning tips on customer service, bookkeeping, how to work through or overcome weak spots you might have, as well as getting to share your business-building strengths with your other unit members. 
The hardest part of building a Mary Kay business for me was getting outside of my circle of influence. People can be very elusive when it comes to making commitments and it takes talking to a lot of people to get even one who will follow through. The common ratio was approximately one out of nine.
The most enjoyable part of the job was making someone's day, getting them to smile, and getting to impart something to them. I will never forget the day I helped a woman learn to redraw her upper lip and fill it in. She had been attacked by a dog and the dog had bitten off that part of her face. We got out a picture of what she looked like before that happened as a guide. She'd had some plastic surgery but there was still a big chunk missing. I don't think I will ever forget seeing her smile afterward. That was what took Mary Kay beyond being makeup and shallow or a silly thing into being rewarding and empowering.

I loved helping people.  But you have to find them.  The product is amazing and price is similar to comparable companies.  However you are nickeled and dimed for everything.  Weekly meetings, traveling, seminars, and there is a high expectation that you’ll attend.  Because if you don’t, you may miss out on a learning opportunity or something else.  But everything is out of pocket.  And you are pushed to move up by acquiring your own team, which puts more money in the pockets of the people above you.  It is a MLM company - make no mistake.  Also, the creed family first, gets railroaded by booking parties and building teams.
I loved one on one with clients helping them to look and feel beautiful.  I was not interested in everything else.  All the meetings with the exception of product knowledge was a regurgitation of a compilation of all my previous selling knowledge and intuitive skills.  I was successful at selling, but not at building a team, because my heart wasn’t really in that part.
Also you must sell a certain amount each quarter ($450 retail or $225 discounted.  Everything is taxed), and year (at least once $450 retail or $225 discount), to remain an active consultant.  The selling only applies to products from section 1 - which are skin care, body care, and color care.  Products from section 2, (anything regarding learning material or prep for clients).  The biggest perk was being able to purchase the product at 50% off - but only if you were an active consultant.
So sad.

Top Job Titles	Average Salary
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