counter sales representative

Marylous Coffee

What is the best part of working at the company?
This was my favorite part time job!! It was pretty easy once you had the recipes down, great getting to know your customers, and pretty fun all and all. At my location the only downsides are lack of hours and short shifts, like 3-4 hour shifts. Try not to engage in drama! Lol 

What is the most stressful part about working at the company?
Not too stressful, if you’re looking to actually make a lot of money, don’t go here lol. This is great for a high school student or someone looking for a little something extra. 

What is the work environment and culture like at the company?
Depends on the location- but everyone was pretty nice! It was a bit more old school with the way we did things, which honestly I liked. Since usually there aren’t too many people working at once, you did have to take accountability for your actions. They cared about things being done right, but are very personable! 

What is a typical day like for you at the company?
I usually did closing shifts. Once I’d clock in around 3PM I’d start closing with my coworker and handling customer orders at the same time. The amount of customers coming in depends on the season and time of day, naturally. It was never too busy at night. Closing was a lot of cleaning and sanitizing and setting things up for the morning shift.

I did have fun working for Marylou's. You make friends since you are around other girls during your whole shift, but that comes at a cost. Girls gossip, to say the least. Lots of gossip and "frenemies" in this job. It's eventually while I left, and if you don't fit in at first, you never will. The only shift better than the cashiers is assistant manager and then manager. Managers will most likely end up as your friends if you get along, which is not necessarily what they're supposed to be doing, but hey...you are working with a bunch of girls. As a cashier, this job pays minimum wage plus any tips you make for the day (split between the number of cashiers on the floor) and more recently once taxes are taken out of your tips. There are fast-paced rushes, where you need to hustle and still effectively listen to orders and fulfill them, but this is also where most of your tips are made. You need to refresh iced coffees daily and do light cleaning. Cameras are EVERYWHERE on the floor. Cell phones are a big no-no here and can result in a write up. Overall, it's an easy and fun job, but you cannot involve your feelings with this one..,you'll get sucked into all the gossip and get worked up over little things.

if i’m being honest ive been here for over 2 years and i’m just so burned out. I go through phases where i love working here and others where i can’t stand it. management is always changing as ive had at least 8 managers within the time ive been here. the management itself is usually fine but the upper management is awful. some of the girls i work with have attitude problems which has ruined some of the working experience for me. prices are way too much and i’m sick of customers getting upset with me and my coworkers because of them, i understand but it’s not our fault. most of the customers are fine but then there’s those few that are creepy or rude that ruin it all for you. my store is also one of the slower ones and even more now with the prices increasing twice this year so the tips are much less then they used to be. it’s a good place to start working when you’re a teenager but that’s about it. we have to log breaks that we technically don’t get and don’t move into the upper management either as they treat the managers just as bad for only an extra dollar an hour, without tips.

Marylou's Coffee does not care about its workers, and will do anything to save a penny. The company is constantly hiring because they cannot keep an employee. This is due to the lack of consistency in hours, and only offering part-time positions. It is typical to only receive 5 hours a week despite open availability. The workers are asked to sign away their breaks in a coercive manner, without being compensated for doing so. Workers are allowed to receive tips, but cannot cash them in, and are expected to claim the tips and have the amount deducted from their paychecks- essentially taking home dimes and pennies because if tips are cashed in and the worker is caught, they will be fired. There are virtually no benefits of working for the company- and many reasons to leave.

Simple and easy place to work. Just gets repetitive and old, along with getting no hours because the manager picks favorites. Didn’t make good tips at all during closing shifts and almost always had only good encounters with customers. Was simple and easy and would work at a different location and different times, but definitely pros and cons.

you can pick your own availability and switch shifts as needed. Only the manager/assistant manager get 40 hrs/week but if you switch shifts around, you can work a lot as well. Usually you are only scheduled for a few shifts a week. People are mostly nice. Some drama. Lots of cleaning and making orders. You gain lots of customer service skills here. 

Working at Marylou's is nice but it's a lot of work for the amount of pay we get. You have to clean throughout the entire shift and sometimes it can be a little too much if you're really busy. The crew and manager are super nice, you get free coffee but only the regular ones. You can't drink the ones with whip or eat any food without paying. You do get tips but the amount mostly depends on the shift you work. If you close, tips are pretty low and you have to split them with the other girl working.

It's a super fun place to work and every store is like its own little family. It can get annoying sometimes because it gets really busy and there's a lot to do to keep the store running smoothly. When staffed properly and everyone works together its super easy and the shifts fly by. Free coffee is always a plus too. The only thing that sucks is not being able to sit down and having to pay full price for food.

I’m honestly surprised with the bad reviews. I have worked at marylous for 4 years and I truly never want to leave. You work with a great team, meet the best regulars, and get free coffee, what more could you want! This is a minimum wage job yes, but most stores get some pretty great tips. As a barista, you can only work up to 28 hours a week, but it is easy to move up in management. 

After being hired you must complete a test on the menu to finish your training, after that you begin to make tips. There is typically a checklist for each shift you will need to initial after completing the tasks. You’re responsible for keeping an organized, clean, and stocked place as well as dealing with customers and online orders at a decent pace.

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