Mason Companies

What is the best part of working at the company?
Flexible schedules, great team environments. 

What is the most stressful part about working at the company?
I would say the most stressful part of working at Mason Companies was just learning the ins and outs when you first start your job. And that is normal for any new job. I was a work from home CSR. We were still part of the team, had a team chat where we could ask questions, it was a great support situation. 

What is the work environment and culture like at the company?
I was a work from home agent, even so, it was a great team environment, friendly.  A friendly, supportive culture. You would have meetings with your direct supervisor, just to touch base. 

What is a typical day like for you at the company?
Unfortunately, I no longer work at Mason, but when I did, my typical day was as follows. I would get everything signed in, check messages, a quick good morning to the team in group chat, and start taking calls.

Don't get me wrong, I loved my job. I absolutely do not care for the management, nor the direction they are going in with changes, as they will not listen to the "little people". The little people are the ones who do the main aspect of this place, ignoring them just makes the workplace environment horrendous. I wish when they sent out surveys or questionnaires asking for employee engagement, that it wasn't just a ploy and that they would actually care about what the employees say and try their best to actually make changes.

What is the best part of working at the company?
Ability to work from home a couple days a week

What is the most stressful part about working at the company?
Everyone I overworked and morale is low 

What is the work environment and culture like at the company?
Both terrible. Only a few people’s opinions matter, and very cliquey so it’s a lonely place

What is a typical day like for you at the company?
Make sure you put in 8 hours and then leave

Very stressful and low wages. Not a good place to work for your mental health and very little incentive for high performance . Hours were not what were promised. They ask you to go home if they are not extremely busy. 

I had a very traumatizing event happened at home and I was struggling with work if they let me go because of attendance I mean I understand but I was there quite a few years and what happened to me was so traumatic it would have been nice just to take time off instead of be let go I just didn't feel valuedQqq

A great place to work. Very flexible with your personal needs and family obligation. The work culture is very laid back, There is very little turn over here. As long as you do your work, management is very easy going and flexible.

I had this job early in my career- my personal management was great but I know the higher ups were a point on conflict in the company. There was a lot of layoffs and restructuring during my time. I was able to work hybrid and had flexibility on my hours which I loved. 

Poor Management! Little to no training, what you were tought, changes often. Very unorganized company. Rules change often, contradictory information. If you don't stay on top of the rules they constantly change, you can get wrote up.

My direct co-workers were great and very helpful but when we needed support or had questions from another department it was always a run around. They offered working from home which was great and the PTO was accumulated by every hour you worked. 

I wouldn’t recommend working for Mason Companies unless you are someone that works within the HR department. If you are a customer service representative, HR doesn’t have a clue on how to do your job. 

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