veterinary technician

veterinary assistant

veterinary receptionist

customer service representative

Mass--ri-Veterinary-Services

As a receptionist with this Veterinary ER, there is no predicting what your day will bring.  Some days are slow and you fill your time with organizing, cleaning, and making copies of forms.  Other days there is barely time to take a breath before the next emergency comes through the door.  There is only one receptionist at any point in time, so you work alone at the desk, even on holidays.  

I learned a lot about handling a very high stress environment where people are at emotional extremes and need to be helped to remain calm, or brought down from a sometimes perilous level of anger, shock, or despair.  I have also learned much about my ability to remain calm and help to pass on that calm, reassuring and, when needed, expressing sympathy and providing comfort.  

As well as providing humane services to help the human clients, I learned to be able to process paperwork, sales transactions, and credit applications at the same time as juggling answering the multi-line phone system and keeping touch with the people in the waiting area as their pets were being worked on.

The management staff has a variety of personalities, some very bold and some very quiet.  Overall communication was sometimes an issue between staff and management, and the best recommendation I could give anyone who became a part of the company would be to be direct with your management if you have a concern or complaint, but also follow up to make sure steps are taken to address your issues, as sometimes things get lost in the shuffle and are then overlooked.

The coworkers I left behind were truly a wonderful and supportive group.  In all the times of insanity, when things were at a fever pitch and emotions amongst the staff sometimes ran high, they often band together like family and help each other to level out.  

The hardest part of the job was not the demands of keeping your head on straight and your hands busy, or juggling the sometimes enormous amount of demands of being a solo receptionist in a sometimes incredibly busy Veterinary ER.  The hardest part was staying emotionally level when some days were very tragic, seeing people lose their beloved pets for any number of reasons, and also being able to handle the sights and scents associated with illness, death, or bodily fluids.  

The most enjoyable part of the job, for me, was seeing the miracles that could occur with the dedication and level of skill the staff there possesses.  So many animals were pulled back from the point of passing on, and went on to live well, and many a litter of puppies and kittens were safely delivered via emergency c-sections, saving both mother and offspring.  Those wonderful things were what, at the end of the day, made this a beautiful, though sometimes tragic, place to work, and really helped balance it all out.

Everyone works well together. Bad days are bound to happen, but because its a close knit hospital, everyone is able to get through it together. Met some of the best people here.

Top Job Titles	Average Salary
Veterinary technician 11 salaries reported	$23.43 per hour
Veterinary assistant 2 salaries reported	$18.50 per hour
Veterinary receptionist 3 salaries reported	$17.33 per hour
Customer service representative 1 salary reported	$19.00 per hour

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