massage therapist

esthetician

front desk agent

spa manager

front desk receptionist

MassageLuXe

The South Jordan location is owned and operated by a dedicated couple who places the safety of their employees and clients as a top priority. Emergency buttons have been placed under every treatment table and cameras have been installed in the hallways, the lobby, the laundry room and on the exits for safety reasons. However, the owners do not micromanage the employees. There are no cameras installed in the upstairs break room to give the employees a little peace and privacy.

Our owners have a strong background in business but not as much of a background in massage therapy or Aesthetics so they have built a strong management team which gives a great opportunity for advancement for the employees. The owners have given our massage management team the flexibility that we need to establish strong foundations in the company to be able to build the training protocols and customer service pathways that are essential to providing a great experience for our clients.

I've been strongly impressed by the owners willingness to learn more about massage and Aesthetics by attending the monthly staff meetings and listening to the staffs questions and concerns to help expand the company in a positive direction. The monthly staff meetings that they allow us to host provide the opportunity for our staff to have additional continued education, moral boost, team building exercises, and to have the ability to voice our opinions to grow as a team.

The training program upon hire is more thorough then it has ever been allowing the lmts to feel safe and comfortable with what they are doing prior to starting a full shift. The company allows for a flexible schedule allowing us to be able to hire our full-time moms. They are very considerate with sick time off and prenatal leave or other personal issues. The turnover rate for lmts at this location is very low which speaks for itself as to how well our staff feels taken care of.

The company maintains a competitive pay rate to keep up with other franchise companies in the area. I've never been disappointed with my pay. Also having chosen to take advantage of the additional training and provide excellent customer service has really paid off through the tips I've been receiving. Some of the other companies in the area have stated in their online profiles that they start you at a particular pay but then when you interview with them they do not hold to that agreement. I've never experienced anything other than complete and total integrity from the owners at South Jordan Massage Luxe. If a mistake is made the owners are quick to listen and make it right as soon as possible.

The benefits that are offered at this company meet all expectation for a spa. But in some areas they go above and beyond by giving free monthly treatments to those who are considered full-time. Every now and then the owners go out of their way to bring in additional treats and snacks, they also throw a great Christmas party!

In addition the rooms are spacious, every table is hydraulic! Every room has its own towel warmer. All supplies are provided by the company including lotions and holsters. The company provides add-on treatments which allow for additional pay. The staff have individual treatment rooms with doors, no curtains. Breaks between treatments are optional and flexible. Anytime something has become old or broken it is replaced immediately. The studio is kept clean. The owners invest in advertising to keep our schedules full. 

I have worked for and with other companies in the valley, and have been a licensed massage therapist for 9 years now. If you are desirous to find something wrong with a company you will! The only other thing I can say is that this is the place for me. I've seen this company make a real difference in real people's lives daily which gives me a strong sense of pride in what I do. If a company can give you that, what else do you need?

What is the best part of working at the company?
I enjoyed many of my co-workers

What is the most stressful part about working at the company?
In no particular order, these are things I found stressful working at MassageLuxe Southlake 2021-2022: ... Having to deal with prepaid credits that the clients use to pay for their services as opposed to clients being prepared to pay for everything out of pocket,  thus often making it difficult to upsell services.  Prepaid credit structure is also very convoluted and difficult to explain to clients. -- Not having much time in between clients to clean up and prep the room. -- Only having 1 skin care line to work with and having very specific facial protocols, meaning very little flexibility on customizing treatments according to client needs and making it difficult to retail products if you don't actually care for the skin care line. -- Never receiving feedback or praise from management. Making it feel like you just exist in the company rather than being valued. As well as having very few meaningful morale boosters or incentives. -- Being required to do inventory and contribute to laundry duties when you don't get paid for doing them and having to find time to do them, even on busy days when you will often be booked back-to-back -- Only being paid commission rather than hourly, meaning you don't get paid on days when you're not booked (which means any cleaning, inventory, or laundry you did was a waste of labor) or you can sit at home and hope that they get you booked and call you in -- Dealing with difficult co-worker(s) and/or clients -- The job (this field in general) is physically and mentally taxing. -- Only having 1 esthetics room and sharing the room with 1 other esthetician (differing shifts) leading to disagreements in scheduling between the two of us and lack of schedule flexibility, as compared to our massage therapist coworkers who had the ability to change their schedules as it suited them a lot easier. -- Working the evening shift and often being the last person there aside from Front Desk, having to help close while also needing to write notes on the services you provided. -- Having Hydrafacial introduced (training provided) but very little help on actually upselling the service or how to go about doing so on your end. 

What is the work environment and culture like at the company?
No discernible culture to note. Environment exudes an unspoken "show up and work" mentality due to lack of morale boosters, incentives, and feedback or interaction from management/owner. ( For clarity: Most interactions would be regarding scheduling questions, etc. rather than knowing me on a personal level or discussing my job performance or how they could improve my experience working there)

What is a typical day like for you at the company?
On days when other esthetician was off and I had the room to myself: Get to work 30 mins prior to first client on my schedule, prep the room/towels, perform 2 facials back to back (attempt to retail after each person), tend to laundry, break for lunch, perform 2 more facials back to back, tend to laundry, restock room/do inventory, write notes on all services performed. go home. -- On days where we shared the room: same thing, other than performing 2 facials back-to-back with a small break before a 3rd client and then helping the other esthi prep for her clients or helping the front desk close, on an evening shift.

A typical day at work? 
Go in, open the spa, spend half the day cleaning therapist's rooms or the lounge, take care of clients, deal with all the workplace drama and stress, then go home. 

What I believe I learned? 
This job was the most stressful and toxic job I've ever had. After working there for over a year I learned several things about this location and experienced them firsthand including being told that I as a front desk worker was replaceable and the owner's priority was with keeping therapists not front desk employees. I also had to deal with management talking about me (and not just me) behind my back, hearing things like how I shouldn't even be making minimum wage in my position at front desk, not being trained properly so I had to learn most things on my own only to be thrown under the bus if a mistake was made, and on top of that there was a new competition almost weekly that added more tension and stress between myself and my coworkers. I saw many of my fellow coworkers quit within only a few months due to the stress, toxic work environment, and overall poor management.

Management? 
It's all run by a volatile family which makes it very stressful because you never know who's mad at who, who's talking to who, or if one of them is gonna scream at you over a minor error.  In addition, management tried to control how much I spoke to my coworkers and even what I said to them because everything outside of talking about loving my job was basically considered gossip. As if all of that wasn't bad enough I had management tell me not to tell clients about promotions so they'd spend more money because it'd mean more money in our pockets, saw management taking down signs for the promotions so people wouldn't see them. 

Workplace culture? 
It's advertised as positive and fun but overall this job was incredibly stressful and caused a lot of anxiety for me, every day felt like going in wondering if I'd get yelled at or fired by management over a minor issue. 

The hardest part of the job? 
Being on edge because of management being very toxic and controlling, it was very stressful and made me feel like I couldn't trust anyone there most days. 

Most enjoyable part of the job? 
Honestly the only enjoyable thing was some of my front desk coworkers, they'd really brighten up my days and made going to work at this place more bearable. 

A typical day at work would be preparing the massage room to doing 5 to 6 clients.  I would have everything ready for them so by the time the first client walks in I am ready to get them to the restroom if needed and start massaging them, and have them out on time so I can do the next client and so on down to the last client of the day.  I would then clean the massage room and get it prepared for the next day. 

I learned if your are unorganized it can disrupt your getting each client massaged on time and throw everything behind, especially if the client is having more than one service that day.  

Management tries to do their best, but sometimes under stressful situations, they falter in the scheduling, training of new personnel to make sure they are aware of each massage therapists protocol, keeping the Spa comfortable for the massage therapists either is is too hot or too cold while we are massaging, does not  offer incentives, makes the therapists pay for our massages and does not ever back up their therapist when a complaint is made from a client which is not too often and the salary is low grade.   They do not involve the massage therapist knowledge when it comes to asking for correct payment for certain massages we do.  They are charging the same amount for Deep Tissue as they would for Swedish massage.   They need to make sure that the Sales Associates understand about the different massages and how to approach the clients when they are asked what massage is appropriate for whatever is ailing the client.  The time allotted in between clients is not enough time.

Workplace culture?

I find doing couples massaged can  be difficult when the other therapist is not ready or the clients come out of the room late and we have another couple massage after them.  The time allotted is to enough for transitioning in between clients.

I find making a client who is under stress when they walk in, feeling great when the massage is complete very rewarding.   Sometimes this cannot happen in one session, but none the less they feel great.

After a week of initial training, there was no further education for estheticians and corporate was not easily accessible for inquiries. If concerns were brought up, it was shrugged off as a "corporate issue" and was not looked into further. No one in management had any esthetic experience, again making it difficult to get honest opinions on how to grow and self-improve. Some of the reasons I left include... constant drama and inconsistency among team, no growth, not properly correcting inappropriate actions from coworkers, and also overpriced and underperforming facial treatments. The location I worked at was brand new, I opened with them and devoted much of my time to that location, including events, trainings, and so on. Upon leaving, there were nasty and insensitive comments both from current employees/management and former employees still connected publicly to the spa. This was sad to me, as I felt I got along with some of the very people saying hateful things about me just because I was given a better opportunity. This is the main reason why I will not go back to work at this location. If you are newly out of school, it is a very easy job and good experience as a first spa job, and the very flexible hours were a plus. The clientele tends to be very inconsistent; retention can be difficult but there is a membership program that helps with that aspect. Quality of wax they use is not the best. Also, there was a tremendous push to sell product, but I was not comfortable selling MassageLuxe's main brand Repechage because I didn't see incredible results on clients from half of their lines. And for the price, I feel there are more modern skincare brands and treatments that are way more effective to use, with advanced formulations and high-quality ingredients.  Maybe it was just my location that was problematic, as I have seen others have more positive experiences!

I loved that it was explained during the interview it's a drama free culture.  If someone brings or starts drama, they work to eliminate it immediately.  It can happen, so the ownership and management are very open and easily accessible.  I have personally witnessed "drama people", the type that just seem to want to bring drama and issues to the work place, addressed and either they change or they need to find a new job to bring their drama to.  I love that it is a culture of coming to work to work, have a beautiful, clean, inviting and calming environment to be at - such a great thing!  Nothing is ever perfect, however, ownership and management address and work quickly to keep a great culture, after all, it is a spa and all of us that work here love our spa environment, where we bring calm, health and wellness and positive energy to our guests and members.  If you have 1 person who is drama lover, they ruin it for everyone else.  So great to finally be somewhere that truly addresses that and truly cares about everyone working there. These are franchises and are individually owned and operated.  The owner of this location has a couple other locations as well in West Bloomfield, Rochester Hills and Shelby Township.  I have talked to people who have worked for other owners, and this owner/management definitely has a completely idea on how they want their culture, so we have people come from other locations to work at ours, that definitely tells you something.  I love working here and so happy to have found such an amazing place to call home!

In my personal experience working at this location, the workplace environment often felt gossipy and unprofessional. I observed frequent gossip and negative conversations about coworkers and clients, which created an uncomfortable and disrespectful atmosphere. At times, interactions felt surface level positive, but I personally observed situations where conversations about employees happened behind their backs, which made it difficult to trust leadership or feel secure in the workplace.

Management did not consistently lead by example, and expectations were often unclear. Responsibilities that were intended to be handled by management were frequently left for front desk staff to resolve. Follow ups and client callbacks were sometimes delayed or not completed in a timely manner, which resulted in frustrated clients and placed added pressure on staff.

Communication and accountability could be improved, and employees often felt the need to be cautious about what they said. While requesting PTO was generally easy, the overall work environment lacked the professionalism, consistency, and support needed for a positive workplace experience.

This review reflects my personal experience and may not represent everyone’s experience.

Massage LuXe franchise owners have the flexibility to create their own rules, sales, promotions, pay, etc. The franchise owners in Missouri do not work in their spas, nor do they even live anywhere near them. They created rules against the use of any corporate promotion, such as discounted services or vouchers. They also took corporate supplied employees bonuses to fund their lavish lifestyle instead of rewarding their highly overworked employees. As an employee, you are in charge of directly running the spa with little to no support from owners. The spas lacked basic cleaning supplies, even throughout the midst of the COVID-19 pandemic. Towels used on clients were washed in measured out detergent cups with the allotted amount per the owner’s decision. Loads of laundry were overloaded each time, still getting the one small cup of detergent. The towels and supplies are not getting properly cleaned and sanitized after each use. In addition, the spas lacked the basic office supplies and equipment that are necessary. The spas go days and sometimes even weeks, without computer paper, printer ink, pens, security cameras or alarms, etc. Lastly, overtime was not paid according to MO laws. Anything above 40+ hours a week worked was still paid the set hourly rate instead of time 1/2. Employees were paid laid on multiple locations, and bonuses were consistently “missing” from checks. 

I believe after working there for a while that it is best that you are able to understand what kind of environment you are walking into. It s very friendly but, it is the kind of job were primarily everyone who works there is a personality hire. If you have a genuinely good work ethic you will be over worked and strongly relied on run away please its not worth it. You don't get hired off of your skills, if anything if you want to work here be young 18-21, be personable and social and have a great personality that can mesh with the boss, show a basic effort during training and your in. The major issues with this company is about the drama, there is a lot of talking ( BEHIND YOUR BACK), however I would say to balance it very carefully, allow them to talk to you, but don't give into any strong opinions. Almost all management here knows each other and is connected, management is semi competent if not self centered and very biased. This is not the kind of work environment to go into if you have strong values about fairness, loyalty, or professionalism save yourself the trouble and don't work here. Working here was a semi good experience, but it was also the primary reason for why people tell you to avoid jobs that say they are all like family. It is a contest go into the job with that mindset, the minute you leave they are grading you and your personality, don't show loyalty the minute you find a better job please dip.

a typical day at work:
come in and finish the to do list that is made for us (and that gets more and more added to monthly). spend the rest of the day cleaning therapists rooms and cleaning up after them and hoping they don’t add more things that weren’t in my job description or pay grade.
what you believe you learned:
i will take some things away from this job, but the biggest one is to make sure to find a job that actually respects all employees and doesn’t think you’re replaceable as front desk.
management: 
since i’ve been here, which isn’t long, i haven’t known who is actually my manager because we go through them so often. the owners are all family and it’s overall not a good dynamic as it’s a super biased and toxic system for all other employees.
workplace culture:
overall super competitive for no reason and super stressful all the time. 
the hardest part of the job:
having to keep my mouth shut on many things as it’s seen as “gossiping” to talk about anything really. we’re also looked down upon by a lot of the therapists and that is really hard to show respect to people that don’t show it to us.
the most enjoyable part of the job:
the front desk workers i get to see everyday. they’re lovely but as the owner has told us many times we are replaceable therefore nobody ever stays too long.

Top Job Titles	Average Salary
Massage therapist 161 salaries reported	$37.49 per hour
Esthetician 41 salaries reported	$37.28 per hour
Front desk agent 47 salaries reported	$15.32 per hour
Spa manager 11 salaries reported	$51,176 per year
Front desk receptionist 20 salaries reported	$15.45 per hour

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