hotel housekeeper

sales representative

park attendant

courier

dispatcher

Massanutten Resort

Do yourself a favor and don't apply. The amount of work you do does not equal the amount of money you get paid. When you make noises about getting a raise, there is no action taken. Ironically enough, the base rate for housekeepers actually went up. Any bonuses that they have for housekeepers and supervisors typically don't apply to the office assistants(weekend bonus is the only exemption). There is virtually no flexibility with hours: if you're scheduled to work, you MUST be at work. Not only that but 7am-5pm is a lie. That is only applicable Mon-Wed but Thurs-Sun are free game. The latest hours I put in were from 6am-9pm; but there have been worse. That was during high season...so winter/summer.  They treat you like a child when you're a grown adult. They expect you to let yourself be disrespected by frustrated/tired housekeepers and just take it quietly. IF you do respond, you are the one who gets 'spoken to' about attitude, not the person disrespecting you. I promise you there have been several office assistants that have not only broken out on their face, but also broken down crying due to the stress.Office assistants have gone home to sleep, only to wake up in the middle of the night thinking they were still at work and forgot to do something that had them rushing out of bed. Sometimes you don't even just have to do your assigned job, but you also go out to clean units, inspect units, transport people, etc...There is virtually no backup from the assistant managers. Typical responses to asking for help were:  'If I have time' or 'you can handle it right?' or "I'm really busy right now, I'm doing
  -insert whatever here-" (that one is a personal favorite and coincidentally heard it a lot during the busy hours.)  The current manager is a joke. There are so many things wrong that it is just not a healthy work environment. Money is great. and the overtime is great. But it doesn't help when you are so tired you really need to leave a little early and take a break from those long hours, the constantly ringing phone, the demands of 50+ housekeepers/supervisors and they deny you. An office assistant will always be the first to arrive and the last to leave. oh, did I mention that a vast majority of the time your superiors leave before you and you need to figure things out for yourself? fun fun. A little positive thought if you still want to apply: you get 3 days off. but that also means that in high season you're liable to pull 40-59 hours within 4 days. and they ask you to come in extra (which is well within your right to say no). The list of things wrong can go on and this is just the tip of the iceberg.

A typical day at work:
Wake up, put on a brave face, and prepare to be thrown under the bus. A typical day is spent doing your job and someone else’s while management plays hot potato with accountability. Finger-pointing is the go-to form of communication, and if you enjoy getting micromanaged by someone who couldn’t describe what you actually do — you’re in luck!

What I learned:
I learned that the word “team” means “you do all the work, and we’ll take the credit.” I also learned that being “employee-owned” means absolutely nothing when you have zero input and watch your hard-earned equity get funneled into who-knows-what (probably another DEI seminar or a six-figure VP role with no clear function).

Management:
Inspiring! If your idea of leadership is scapegoating, gaslighting, and disappearing when things go wrong. There’s a stunning lack of accountability from the top down, unless you're a seasonal worker — then everything’s somehow your fault.

Workplace culture:
Equal parts “drink the Kool-Aid” and “shut up and be grateful.” The place oozes corporate “wokeness,” but it’s all surface-level. Promotions are more about checking the right boxes than actual skill or experience. You’ll hear a lot about culture and “family,” but it’s amazing how little that matters when you're not a year-round employee or part of the timeshare machine.

The hardest part of the job:
Watching seasonal employees get run into the ground while full-time folks enjoy the perks. The pay is abysmal, especially for critical roles like ski patrollers — some of the lowest paid in the country, by the way. But hey, at least upper management makes six figures to oversee... well, that's unclear.

The most enjoyable part of the job:
Getting to enjoy the activities if you're lucky enough to qualify. Spoiler alert: most perks go to year-round staff. Seasonal workers — who keep the resort running during peak times — get scraps. Still, catching a sunrise on the mountain before another 10-hour shift of chaos? That part didn’t suck.

Interesting and enjoyable place to work. Never one "typical" day, with the changing seasons, new things to learn, and interaction with the public. 
I learned not only about the company itself, but also the surrounding area and all it had to offer. It was always fun to share the knowledge, both with guests and coworkers.
I genuinely hold friendships with many of my coworkers, which made working day to day a much easier and fun thing to do. We always helped each other out, whenever possible.
Management was very involved, and helpful not only in leadership, but in everyday tasks. I always appreciated their willingness to assist with everyday tasks and questions. I once witnessed the GM of the company cleaning floors and tables, to assist the busy and short staffed restaurant on site.
It was a pleasure to interact with guests from all over the world, and have a part in making their time in the area memorable.

They will sell you the moon and stars above to get you to come work there if you have experience. The problem is that once you arrive (maybe even relocate from anywhere), the Moon and Stars turn into Earth and Fire. 
There's absolutely Zero Job security and they don't give you all the information before you accept the job.
This is definitely a Managers Track and not something for a lower level sales or marketing person to make money in.
They don't care about you because the majority of the revenue they get is now from all the activities and amenities they charge guests for.
They also have thousands of units sitting empty so even if they allow you to stay on property for a while (if you have moved to the area) they'll charge you a nominal amount and it's no skin off their teeth.

They pay you minimum wage and try to make it sound better than it is. They have a hundred different ways they'll steal your commission/compensation every month and the Employee Handbook they give you doesn't mean anything because they put an addendum in there that they can change it at anytime. 


Massanutten hired many new people this year and many of us were from quite far away. Some travelled from Hawaii, Texas, Arizona, Florida etc... ALL with the promise of 60 days of free employeee housing and then we could pay a reduced rate to continue staying while we looked for housing.
Now, about 25-30 people were just told they can't stay here now that the end of June has arrived. Some of them have familes with kids. They told one guy to to stay at the homeless shelter! Really? 
Apparently the higher ups are so incredibly out of touch with the housing market and what the actual cost is to move and apparently the poor reputation as a whole in this area they have that finding housing is next to impossible.

Most of them have lived and worked here for 20 plus years and have no idea what the cost to rent is or that there's incredibly limited housing available here.
They are displacing 20 plus families and don't care.
DO NOT MOVE HERE on the false promises this resort makes.
At least 8 current employees that have been here for a dozen years have said, this place has gone downhill and they're not doing business like they were pre-covid.

Lifeguarding is always a tough job to have in your teenage years and/or your 20s because it requires so much more training than an average job. Massanutten is unique in some ways because the operation is so big that there is plenty of in-house skill training and practice. If you're afraid of collaborative teamwork or would prefer a community pool where there's no chance of ever being overwhelmed by patrons or put on the spot in a medical emergency, this is probably not a good place for you to work. But if you're willing to keep your head down, do what the bosses tell you, and improve your rescue skills, Massanutten can be a nice little part-time job for college students or local young adults. 



Pros: Free Access to Resort Amenities, Fairly relaxed job during off-season, Great Skill Training for those who want to pursue Aquatics as a Full-Time job

Cons: Pay has improved over the last 10 years, but still not really competitive with many other Aquatics jobs; Summers are very hectic and can be overwhelming/involve exhaustively long shifts; Young-ish Staff can be gossipy or childish at times; Advancement is pretty limited

We did crafts for resort guests to participate. My most recent summer was the most challenging as not only was I the supervisor of my room, but we were also up 78% in people from the previous year. We had a lot more prep work to do to stay ahead and make sure guests had the supplies they needed to participate. My co-workers this summer were also both good and bad. My managers had to talk to one of my workers about her attitude on a few occasions. 

I would say the hardest part of my job was trying to stay on top of everything that needed to be done, and also dealing with upset guests. I learned that no matter how much I try to help, sometimes someone will just stay upset and there is nothing anyone can do. 

The most enjoyable part was seeing people I met who come every year. Having people remember you and saying that you make their vacation fun is so humbling. Also the kids that would come in and be so excited to make crafts. They were always the best to have; their pure joy was contagious.

ESOP (if you make it) is what makes this place great. For those who want to work, make money (in sales only), and come straight home, this is a good place to be. Don't expect much from management as the "rules" change daily, communication is at a minimum, favoritism is at a maximum, and cronyism is rampant. Management and HR are rarely available. Many employees will come to work under the influence of alcohol and drugs, or leave work for a break to come back under the influence. Don't be surprised if employees offer to sell you drugs. Coworker relationships are not discouraged or a blind eye is turned to them. The customer is a money machine, not a valued commodity or "owner".

I love the hotel housekeeping here for many reasons, first of all, the hours are great for a part-time worker like me. This is my weekend side job and I enjoy being able to go in at 9am and be out by 3:30pm. Everyone you work with is nice and helpful! If you're not done with the amount of rooms you were assigned someone will help you so you don't have to worry about staying later than 3:30pm. You get two ten minute breaks and one thirty minute break since it can be tiring cleaning rooms for 6 hours straight. The view is beautiful, it's refreshing coming to Massanutten on my weekends. You can do almost any activity you want for free as an employee and you get great discounts for hotels if you would like to stay. We get paid weekly, make bonuses, and have the opportunity to make piece work if you're a fast and motivated cleaner.

The main thing that I have gathered from this job is customer service, and dealing with various types of people over the course of the day. Everyone that I work with have a great personality and are very fun to work with. There is a slight sense of favoritism between management and specific coworkers that is very obvious when it comes to promotions and moving up in the company. The hardest part of the job is to deal with so many angry guest on a daily basis. It can be stressful but if you keep calm and don't take their frustrations personally then everything is fine. The best part of my day is being around my coworkers. Their diverse personalities make the days interesting.

Top Job Titles	Average Salary
Hotel housekeeper 14 salaries reported	$13.26 per hour
Sales representative 4 salaries reported	$88,750 per year
Park attendant 9 salaries reported	$13.59 per hour
Courier 4 salaries reported	$13.00 per hour
Dispatcher 7 salaries reported	$14.00 per hour

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