inspector

pest control technician

lawn technician

irrigation technician

sales account manager

Massey Services, Inc.

The promises are tremendous, but will leave you empty. My experience was fine. I did well and seemed liked by many. But that's not really the issue. The amount of red tape is.

Let's be honest; it's all about who you know and on the flip side how well you do. Make the company lots of money and make your management look good - you are royalty. You will be treated like a queen or king. Guess that's how they play favorites. 

Can you make money? Yes; but depends the market, the leads, your effort, and how long your willing to wait to close on a sale. You'll have a deadline basically monthly where numbers and revenue should be at, but good things come to those that wait. I made money. My effort was not in vein. However, I worked more hours than anyone and really more hours than I think the company really wanted me to nor anticipated. It's extremely good money in this regard - until you figure out the math. Time is money and I spent way more time than I made money. You need strong lungs and the gift of gab. At some point and time you just have to try and close; this isnt hard if you believe in the product and the process. 

Sometimes there was just bad business. Depends up to your manager and I guess how they feel for the day. Empty promises for the customer as well as the employee. There's a sense of pride in feeling good about helping people and making the sale; yet a major disconnect when the sale and promises are far better and glorious compared to the actual service. I was extremely detailed and possibly over sold a few things (only what I was taught) to have the scheduling or actual service crush or cancel a deal. Bro, take the contract. Build the accounts and revenue. Speak with the sales representative oppose to playing the middle man and I or any other have no inclination. I did not like this. 

The pay structure is just confusing even so much so for those at hr. And payroll. The chain of command is non existent though preached; cause God forbid someone thinks you're going behind their back. It's my money, I'm an adult and responsible enough to get it fixed on my time. So much territorial it's funny. Everyone is one dimensional and I feel like they've never heard of multi-tasking in their life. We lit do this everyday. My pay was never correct from day one and I had to make that phone call 2, 3, 4 x a week if not daily. And the drama... If you do that everyone will know. As soon as that call is over with and you feel you are making progress - 10 other calls are made right behind. I'm not saying this is the experience of everyone; simply me.

The hiring process is strict in the sense of their so called state of the are amplitude test. You get like 2 chances that will determine if you can be in sales or tech. Techs are mostly seemed to not care about their job or p.o because they couldn't be in sales. Well that's not someone I want on the team. The onboarding and training and licensing can be elongated or a somewhat fast process. If you like books and reading material and are a silent learner studying hours on end as your first few weeks of work - you'll be fine. However, I'm more visual and hands on so I struggled a bit with this. But, I was already helping licensed inspectors get sales before I was allowed to get Commission on them for myself. Should be a bonus for that :).

Training is extensive. No doubt there is a wealth of knowledge. I enjoyed the in house training, the ramps, etc. The atmosphere was awesome in that regard with healthy competition and light hearted trash talking. Who doesn't enjoy competition? Just better be able to back it up lol. Now, the knowledge and open book testing is all fine and dandy, but how to make it applicable seems to lack in translation. People don't want a walking Wikipedia spouting off textbook information like a monotone robot. Some of this is a character flaw of the individual, yes; but if you invest more instead of giving up or making them a tech - you might have a lower turn ratio. Also note apparently you are suppose to be prepared and have tools and info packets before attending these classes. This is so you can do hands on activities or understand their use during inspections and sales basics. Many of us were not. We had no prior knowledge of this or I would had held my superior to the expected standards.

Continuing on, I feel as many in management have no clue and are equal to other hires in regards to policies and procedures. As if we were just all thrown in. This could have been a long time career for me. There are always positives and negatives of any business. They are good; not the best. Far from the worst. Hands down best pest initials in terms of what all is suppose to be done. I stand behind them. It's good for some, it's just not for everyone. Not enough bonus or competition within the local office. Too much red tape. Not everyone works well with each other. We should be a team. There are little secrets and things they will get you to do that's time and effort that you won't get paid on or make a dime. Things managers are suppose to do under there salary but may get pawned onto a sales or tech rep with no compensation. Office staff will argue with you. Change or cancel a deal without your knowledge as if they are managers. Lots wrong. Lots right. Not all bad. Not all good. Hope this helps. 

What to say about working at Massey. OK, I can tell you this. The company has terrific services and quality standards. Customer satisfaction is always on the top of everyone's mind. The company invests heavily into education but lacks severely on the training side so one department rarely knows all the details as another which is needed to do the job effectively. For example, on the sales side we were provided with the standard procedure for what the technician does when he goes to do the work, but not told that things don't always happen that way. This creates trust issues between the customer and the salesperson because we look like we over-sold the service quality. Then we get told by the service manager that we are not setting proper expectations. If the company would invest a little time into properly training from a cross-departmental stance this would not be the case. Customer retention would increase and there would be much less confusion in the office. I know that this has been brought up several times to those with the ability to make these changes and the information just falls on deaf ears. The company focuses on growth but greatly devalues the benefits of innovation which is in direct contrast to the company's mission of being the best service company in the industry. That being said, Massey is still the standard that other companies have not managed to effectively match to this day.    

Still, the company has great potential and holds some very impressive records, skills, and growth trends in the industry. On the other hand, I really don't think the company, as a whole, accurately values their employee's skills. I work on the sales side of the house and am a top performer in the company yet only bring in $70K for my efforts. I would estimate the average to be somewhere between $40K and $53K on the sales side and less for a technician. Office staff make barely enough to survive in today's economy (in my opinion), and the management at the service level make about half of what other companies would gladly pay them for all of the work they are asked to perform. 

So to recap briefly Massey has a bright future and can be a great long term company to grow with but it could use some tweaking and does have some growing pains to work through. The company has  Great customer service - Training could be improved - Listening skills could be improved - Company is the standard withing the industry - Excellent growth and stability but undervalues employee contributions and worth.     

I have tried to look at this objectively for you here because I know that is what I would want in a review. It isn't flowery and it isn't bleak. All companies are in need of something. Your question now is whether this one sounds like a place you can see yourself making a real contribution to. If so, please apply because we need more good people able and willing to accept the challenge. If not, I hope this was helpful and God Bless.

My review may not be entirely fair to Massey, as I was working for them in a recently acquired office that hadn't been switched over to how Massey does business. This lead to many, many problems. My head managers were Massey, but the direct supervisors were mostly the guys who had been brought in from the acquired company. The Massey online training I received did not mesh at all with the hands on training I received. Many times what I was told to do during the field training went completely against what Massey training said. An example of this is the field techs would flood ant mounds out to kill the queen which leaves a massive build up of pesticide in the soil. Massey's online courses specifically mention that as NOT an acceptable way to do it, and to use a food bait which should kill the queen, the larvae, and a majority of the workers within a day or so. When I brought this up to my managers because I didn't want to get in trouble, they told me "Do it the way Massey training says" but then I would get bawled out by the field techs training me for "Taking to long, Doing it wrong." etc. 

The other big red flag for me is that they said I would be working 55-70 hour weeks a majority of the time, with 60h/wk being a good average. That was said numerous times through the interview, with a caveat that the first two to three weeks would be brutal pushing 85 hours a week. The reason for the additional hours was having to come in three hours early for the online training. What actually happened was I worked 75 hour weeks for four months with one day off a week, being told "A route will open up, don't worry, just a little bit longer and we'll get you on a normal schedule." I won't say they lied to me, because that would imply a certain amount of maliciousness that was not present, but they omitted quite a large amount of details around what the job actually would be. 

I applied, interviewed, and looked forward to the job because I had heard good things about Massey for people willing to work in the heat and work a good amount of overtime. what I got was working for a cheap generic brand pest control company that treated techs like indentured servants in the interest of getting more customers when they were already making money hand over fist. The money was good, my co-workers were great, the Massey managers were awesome people, but the state of affairs really soured what should have been a great opportunity.

An initial email from a recruiter led me to believe there was a base pay PLUS commission. They put a fancy word in front of you buttering you up, and that’s COMMISSION. So the base pay was 2K with a verbal talk about how you’ll get commission on top of base pay after you become licensed as an apprentice. They tell you you’ll earn 21% commission off of a 15k route, which is about $3200. During training it’s guaranteed 2k before taxes and you’ll be in training for 2 months, putting in long work hours, drive time is not compensated at all, you get paid for the jobs you complete. So at this point it sounded like a real good deal, they give you company car, company clothes, company training, but they can change your pay at any time without consulting you about it. But my story is this; My pay was changed without my consultation, and all of a sudden I’m only going to be making half of what I was promised, verbally I was told the base pay changed and I was told this a week before my big huge first check was supposed to come which should have been 4400 because you get to see how much money you earn the company and the profit sharing is seemingly unfair if they can just up and change the rules to help themselves to more profit out of your own check and the base pay would only now be a safety net should my commission fall short of 2k a month. Sometimes you have in town stops, but then also responsible for free call backs, and if you want to make your promised good money, you better spend a long day eventually getting to the rest of the stops or feel disappointment from management later. Then they tell you to go way out of town, and go to some stops cities away, just to do one or 3 things that waste your whole work day to go do, and it DOESN'T MAKE UP FOR THE DRIVE TIME. Please be aware of what you’re signing, and just know your first couple of checks won’t support you or your bills, unless your a single guy/gal that is borderline homeless and don’t mind making technically $10 an hour at 60+ hours a week.

The job was great when I first started, or so I thought. Other than computer training, the "training" is a joke! I rode with a sales person for over a month who didn't really train me because "you don't need to worry about this, you're a reinspector". For my position  I was told I would exclusively being doing one thing, and that was reinspections. I was told not to worry about knowing everything, not worry about selling things, just "focus on REIs" . Turns out, I NEEDED to be trained on sales, which I still never fully received even after being promoted to a sales position. Even after letting the new GM know, I still wasn't 100% on eveeything pertinent to sales, he allowed me to go out by myself and sell services that i wasn't great at selling because I lacked the knowledge needed. On top of the that, unless you're favorited, you will be getting very few quality leads, if you even get any! 
Office management also doesn't know how to effectively manage an office! SO many issues with appointments being missed, not written down or even assigned to anyone. The ones that did come through from corporate were never written down the previous day and were handed to you on top of the scheduled appointments you already had for the day. Nine times out of ten, the appointments were scheduled at the same time as your already scheduled ones. Sometimes the distance between appointments were up to 2 hours of driving! 
When you don't have appointments, but it's too early to end your day, you're either supposed to do "drive by REIs" or try to find your own work to do. Spent a lot of time sitting my car bored out of my mind 
I don't think the company itself is bad, I feel like my experience was solely due to poor management at my office. There is a very obvious lack of leadership at that location. 

You get paid time off but you still have to complete the work that was miss while on vacation they literally told a tech he shouldn’t be going home until it’s 10pm until he is finish his route for the month. Constantly understaff and how they deal with understaff is given the workload to remaining techs but the check will be the same the next month. You get 17% of work completed from residential and 20% from commercial and apartments. The average customer spends $75 for a stop so that’s $12.75 basically and you have a 140 stops a month so that’s roughly $1785 if you don’t include the 20% and sales you completed but I’m sure your saying that’s not hard 140 stops each apartment takes 1-2hours to complete which is first clock eater and you have pest request from customers which you don’t get paid for and they can ask for pest request whenever it’s a unlimited supply and you can average 1ー３pest request a day that’s a hour from your route and then there is start ups for new customers which policy is you start ups should be a hour and they are typically $100 which is also 17% which is 17 a hour and if you complete all your stops your check normally be $2700 but you only get the 1700 and they pay you the other 1000 at end of month and after benefits taken out from both checks your first check is about 1200-1300 and last check 800 and your gonna averaged 60+ hours a week if you gonna finish your route and you have to call customers when you get home to notify them that you are coming the next day with the calling customers you are basically making 12hourly to Be finish with everything it’s about 7:30pm a coupleof hours to live your life and ya you pretty much work every Saturday also to catch up on route. If that doesn’t bother you go ahead and enjoy and then realize after doing 2 apartments a day and 3 pest request you’ll realize it’s high demand for little pay

What is the best part of working at the company?
By far one of the worst companies I have ever worked for. My co-workers were pretty cool but as far as the company, managers, and how they operate was beyond horrible. The culture of that company is very high sprung. They expect much but provides hardly any assistance. I came in with 5 licenses including my certified operators in 3 different categories and was told before being hired that I was going to get top pay, however, one thing lead to another and broken promise after broken promise and finally after 2 months I was then told by the same manager that even though I had over 5 licenses and over 12 years in the business, I now told had to wait for a year, because even though I wasn't new to the business I was new to Massey. From there it went downhill even further, from my manager giving away my stops which is basically the way I get paid, having favoritism with one of the technicians, which granted he has been there for a long time , however, he was given way more opportunities, stops that were easier and provided more money, and never communicated after stops were given away, which made it very embarrassing when a customer looks at you and says that one of your guys just left, and that happened on a multitude of occasions. I would definitely never recommend this company at all!!!

What is the most stressful part about working at the company?
Hours. You are told literally told that you have to put your family on hold and take care of the customer first. Several times where I worked 18-21 hours straight in this position. I missed a tremendous amount of family time, that I can't get back.

The corporate structure of this company has become so twisted it's unrecognizable from what it once was.

The downward management style of this company is it's bread and butter.  They manage you by percentages and reports like most companies, however, they don't tolerate failure.  If you are understaffed, it's up to you to figure out how the work will be completed.  Most times, it's the cost of your personal time on the weekends and you are expected to work as long as needed to fulfill the workorders.  Have fun with your one day off every other Saturday if your lucky.  Some offices expect Sunday too.

There is no feeling of success and the end of your day, only that you saw the light at the end of the tunnel, just to do it again tomorrow.  You will feel like you're chasing a break in the oppressive workload just for it to recompile at the start of the next month.  If someone is behind, despite you doing your work, you will be expected to pick up their slack.  There is no "normal" period of operation if you're an employee here.

Your sick days/vacation days are regularly not reported correctly so you don't get paid for them unless you fight for it.  You have to fight to take vacation time because it will put the office behind.  You have to fight to have any form of contact with people in corporate.  You have to fight to have a correct commission payout because their pay-scale is so complicated and no one explains it to you.  

All in all, if you enjoy fighting and being disappointed on a daily basis with your life decision to work here.  Massey Services is a perfect job for you.

What is the best part of working at the company?
Some coworkers outside of the department were kind and supportive, and the role can provide basic administrative HR exposure early in a career.

What is the most stressful part about working at the company?
My experience working as an HR Assistant was extremely disappointing and disheartening. The HR department culture did not reflect the professionalism, integrity, or inclusivity that Human Resources should stand for. Leadership within the department frequently engaged in negative talk about HR staff, which created a toxic and uncomfortable work environment.

Instead of supporting the team, there was a pattern of disrespectful communication and behavior that made employees feel undervalued and unsafe speaking up. In a department that is supposed to advocate for fairness and respectful workplace practices, the internal culture often felt contradictory to those principles.

Additionally, there were moments where workplace comments and attitudes felt insensitive and exclusionary, which was particularly troubling coming from leadership within Human Resources. When the people responsible for maintaining a respectful workplace culture fail to model it themselves, it impacts trust across the entire department.

What is the work environment and culture like at the company?
Take a serious look at the culture within the HR department. Human Resources should model professionalism, respect, and inclusivity. Leadership accountability and a stronger commitment to fostering a supportive environment for employees would make a significant difference.

I was promised around $45,000-$50,000 when I applied for the job here on Indeed. After two years, my pay is wildly varied and I've made closer to $25,000-$30,000 a year. You are paid a commission based on the amount of jobs you do. Jobs range wildly in price from $80-$200 a job,  with most of those jobs being in the $90-$100 range. You will make phones calls to schedule all your own appointments, which ends up being about 1-2 hours a day of unpaid work because you do not receive an hourly wage. You can supplement your pay if your savvy and can work leads from your customers to either upsell them on other services or gain referrals, but most of your money. Currently the customer base is small, the pest routes aren't worth a lot of money. And most of the customer accounts will take about an hour per account to complete the jobs. In other markets like FL, GA, NC, the customer bases are larger and are mostly outdoor only services, so you can pack in a lot of work in a short amount of time and make great money. That is not the case here in TN, and the company has a long way to go yet to build their customer base to that point. If you're an amazing door to door salesmen, you can help them out with that and make great money. But if you're looking to do pest control work in TN I would look at a different company. You have to be very serious about getting your feet on the ground to sell services to succeed here right now, and the company doesn't provide you with a phone to set appointments with or a vehicle to bring home

Top Job Titles	Average Salary
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Sales account manager 166 salaries reported	$59,970 per year

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