software engineer

senior software engineer

account representative

support engineer

software engineering manager

MasterControl

MasterControl is growing at a rather quick pace these days with high goals as they innovate in new directions. With growth comes change and with change, there can be growing pains. This isn't a bad thing, more the nature of a business seeking to move to the next level. 

I've been here over six years and have seen many of those changes and have been fortunate enough to find and be given opportunity to advance in my career a couple of times. I've been given autonomy so as not to feel micromanaged, coaching when and where needed, and goals that take me outside my comfort zone, also not a bad thing.

I am not at an Executive or VP level, but have always felt like I could voice my thoughts and opinions. And even though the big bosses may not see it my way every time, they seem to welcome the input and sometimes even agree with me :).

There have been changes in the leadership in several departments and as a company we are looking at things through new eyes with the hope, I think, of doing things better. One of the departments probably experiencing the biggest growing pains has also put out some of the best client facing material I've seen in six years with the company. So even though there has been some pain the product output has been elevated.

Work is challenging. I don't know if I've been bored once since starting here. I love what we do, … working with companies who have such an important impact. Life Science companies can literally help the blind to see, the deaf to hear and the lame to walk. Who wouldn't be proud to be a small part of helping them do that?

I very much enjoyed working at MasterControl. It was a relaxed atmosphere. The people there were great, we were a small company and I greatly enjoyed being a part of a innovative team. We were kept up to date on the financial progress of the company and we had great company events in and out of the office.
I learned a great deal about the Life Sciences and Manufacturing industries and the regulations they must adhere to.
A typical day involved contacting potential clients to provide them with information and to create a buying relationship.
We were paid base plus commission and making sure you met the sales quota to get the top commission, was one the the challenging aspects. Also understanding the FDA Regulations and exactly what our potential customers were dealing with under those regulations as well as the information they needed to keep readily available.

Life is great in development and sales but services is burnout.  Poor work/life balance, management that doesn't respect employees or the job they do, no career path, and no customer focus.  Working with the clients is rewarding, but you have little support. They over-emphasize revenue and billable hours so you don't have time to go to the dentist or participate in most company activities let alone go the extra mile for customer success. They foster a toxic and demoralizing culture.  The pay is pretty good, but it can be extremely stressful in the services group. 

Overall the company is great.  Lots of activities, fitness clubs, ping-pong tables, game/movie days, and free snacks.  I wish they had training funds and tuition reimbursement.

My experience with my support internship is easily 5 stars! I was told that I would have opportunities to move into a development role after my internship, but it turns out that they weren't hiring any entry level developer positions and they shut down their developer internship program except for a machine learning internship, which I applied to and never got an interview. Their developing departments I would easily give 0 out of 5 stars, but take this rating for whatever it is worth because I never actually got a chance to work in this department.

At first working here was great but as time went on it quickly became apparent that in order for the culture to be great you had to fit into their mold or you would be left out.

My manager was always trying to get me to change who I was and nothing was ever good enough. A simple typo error that was fixed in less than 10 minutes resulted in a disciplinary meeting about attention to detail. 

I've never had so much stress and anxiety in the work place as I had working at MasterControl 

The company is a great place for feeling appreciated. They give gifts and throw lots of parties on line and make sure you get included working remotely. However, I would suggest spending some of that money on training. No real hands on training at all. Just videos and videos watching someone else. 

-HR consistently does not return emails
-poorly managed employee information website that is not regularly updated
-The people here are fabulous
-fun office culture
-coworkers are always willing to help one another

The people and culture at MasterControl are what stand out the most. I feel like I could safely work here for my entire career. The management here are a great fit for a company that is growing as fast as this one; they have a solid plan for the future. However, your experience with management may vary a lot depending on which department you work in.

Job culture is good. They really do try to be inclusive and promote team work. A little high school group project feeling at times. 
Lots of moving parts between departments and sometimes it feels like the legs don't know what the head is doing. 

Overall I have enjoyed working for MasterControl.  I've grown with the company in many ways, but now it is time to move on.  This is not a negative reflection of the company as it is a great company,but there is no more room to grow.

Top Job Titles	Average Salary
Software engineer 3 salaries reported	$125,000 per year
Senior software engineer 4 salaries reported	$138,750 per year
Account representative 2 salaries reported	$45,000 per year
Support engineer 3 salaries reported	$56,667 per year
Software engineering manager 3 salaries reported	$136,000 per year

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