housekeeper

cleaner

mesero

camarero de piso

supervisor

MasterCorp

Mastercorp is a huge corporation and there are many challenges in running such a large, complicated organization. Considering this Mastercorp does a fairly good job at doing things. All of the people on the corporate level are extraordinary, professional, competent and more than willing to "do whatever it takes" to support the employees in the field.  Unfoertunately, "in the field" is where Mastercorp fails.

It seems as though the company is in a constant state of flux. People on every level coming and going and leaving "T"s un crossed and "I"s undotted. At any given point you can call a location to discover that "so and so" doesn't work here any longer". While it might be true that the person was promoted (because Mastercorp, if nothing else is spectacular at giving individual opportunities to advance in their career), but more often the person has left the company or been transferred to another location. This really hurts consistency  and continuity. It seems that nobody really knows what they are doing because there is a new Captain at the helm.

Mastercorp pays really well for loyal, hard working employees. Like I said there is potential for advancement. They recognize the value of their employees. But usually there is so much confusion that miscommunication is rampant and often misunderstandings occur even with the best intentions. Employees tend to be overworked because procedure and policy are muddled. Shrinkage of supplies and equipment is rampant. Somewhere between Corporate, First Tier Management, Second Tier  Management and onsite management something falls apart. Badly.

I gave up a good salary when I left after a very short period of time. But I couldn't deal with my efforts to organize and repair that which was badly being ignored by upper management with the promise.."We just need a little time".  I didn't even mind putting in 14 and 16 hour days (which, as a salaried manager, equaled less than  $7 per hour, when all was said and done). 

Working with Mastercorp taught me two very important things. 1. Money isn't everything and; 2. Even when someone has an OBSCENE salary, it doesn't mean they know anything.  Mastercorp needs to learn that throwing money at the problem doesn't fix it.

A typical day at work does consist of coming into work, gathering your cleaning supplies and then heading off to your assigned units. The work is very physical, your cleaning and using chemicals all day long, wihich is fine because that is what we do right. You are paid by the unit, you are typically assigned 2 units, you are timed, if you do not clean the unit within typically 2 hours, your other assigned units are taken away from you & they don't tell you that at all & they are given to favored employee's. No matter how dirty your unit is you must complete it within the time frame or Management will assign someone to go and help you (without you knowing) finish cleaning your unit and when that happens your pay for that unit is cut in half no matter how much work you already did in that unit. Typical pay for most units is $29.00 to $32.00, if you are assigned 2 units a day your lucky or favored by management, and if they send someone to your unit that your cleaning, even if you don't need help & would finish in time to go and clean another unit, your pay like I said is cut in half.. you do the math and that's your pay, before taxes, The pay is very low for the amount of work you do, housekeepers should get paid much better for the amount of work they do but if your in a pinch & need a job it's a job, but it won't pay your bills. Benefits after 1 year. And you must work weekends & holiday's. Workplace is diverse & mostly woman. My advice would be, if you have to take this job make sure you keep looking for another one while your working it. Another job where woman are not getting paid what they are worth.

Have you ever been apart of a work environment where all your managers just sit on their butt behind a computer and magically expect amazing results??

Well I haven't.

The managers here truly know what hard work is. There is a reason why they are so good at their jobs. I've been an inspector and dispatcher at this resort and I cannot remember a single day of work so far where I thought they were lazy or didn't understand how hard their employees work. They know. I've seen the manager help out housekeepers clean their rooms, take off rooms out of the inspectors lists to lessen the weight of too many rooms, pick up trash and linen with the housemen, and pull out information from the system to address questions from the front desk. They do all this while still managing all the phone call, emails, and abundant amount of requests. These managers are the real deal. They stay at a fast pace facing every issue coming their way but all the while ensuring their employees are doing well. They notice you as an individual and value who you are. Everyone who works here is so diverse but they manage to keep a friendly work environment where it feels safe and approachable. There are expectations held for you, but they'll do everything within their power to help you reach them. 

The pay is good. The people are good. The work is good.

On this job you work 6 day out the week or if your lucky 5 days out the week depending on each company site it’s different.
and you get down and dirty clean weird or nasty stuff it’s hotels lol I’ve seen candy dicks in the fridge or butter on a plate put in a cabinet, yeah guests can be really dirty and inconsiderate or they can leave a nice tip. 
If your lucky your resort or resort(s) you work for daily won’t be picky and you can make more cash easier. But I had fun with my latest site sure it was hard sometimes but on days off we’d have activities sometimes and it’d be a blast. 
You might be told you’ll live on site but this could be a lie and you’ll live in a trailer or something don’t get your hopes up lol just go with the flow. Paid each week.
If your fast enough and your supervisor doesn’t complain you can make extra cash or leave early work ends at 4pm usually but your fast you can leave earlier than that.
Oh PS. Hope any site you work at in any state doesn’t care about watermarks on glasses it’s the stupidest waste of time thing to care about, this site Branson, MO doesn’t though your good. Canyon lake, tx does though it’s really dumb  but you usually choose where you can go if the place you want isn’t full capacity.

What is the best part of working at the company?
A team environment hard working and it is a great place to work for if you really want to work because management is hard on you only because they want the job to be done correctly so if you are looking to take pride in your work and honest hard worker yes go to MasterCard but if you only going for a paycheck you won't last because management is definitely hard on employees only because they wanted to be done right with perfection

What is the most stressful part about working at the company?
For me it was nothing because when I came I came with my ideas I came with a strong work ethic honest I take pride in my work I even made it to supervisor but honestly I was stressed because the workers that were there at the time I was there did not want to do their job and that was stressful for me because when one lack it pulls on the next one to do more.

What is the work environment and culture like at the company?
Good all different cultures team environment respecting one another if you asking me is they prejudice no they work with all cultures

What is a typical day like for you at the company?
My typical day coming into work is just with a positive attitude a smile on my face buthere to do my 8-hour shift and go home

I expected to be paid hourly during training for the first two weeks. I only got paid hourly one week. They did not get my check right one time and worked there for two months paid weekly. I didn't get the over time I worked and I didn't get what they shorted me ever. No benefits at all and some days they would not let us clock in until there was rooms. The tradition from the resort housekeeping to Master Corp. Was a mess. The hiring lady promised us if we ended up not making the min of ten bucks an hour when the day was done being paid by unit they would pay the difference. Never ever happened. I was promised the next hourly position open and came back from my day off and they hired someone new for that position. Even though it was promised to me. I felt like I was being discriminated against because I was Caucasian. I was always told no sharing units regardless of what a mess was yet everybody else was aloud to. They would give some people four units to start off the day while others had to wait for a unit. Completely a waist of two months out of my life. Loved the resort management too bad they switched to Master Corp. Cibola Vista is a great resort and friendly resort staff. Master Corp sucks.

Pros

    Work Environment:
        The company fosters a collaborative and supportive work culture. Team members are approachable, and there is a focus on innovation and teamwork.

    Career Growth Opportunities:
        There are clear career paths, regular training programs, and opportunities for skill development.

    Diversity and Inclusion:
        The company values diversity and offers an inclusive work environment with employees from various cultural and professional backgrounds.

    Benefits:
        Competitive salary packages, health and wellness benefits, and work-life balance initiatives (e.g., flexible working hours or remote work options).

    Leadership:
        Transparent and approachable leadership that listens and acts on employee feedback.

Cons

    High Workload:
        At times, the workload can be intense, especially during critical project deadlines.

    Bureaucracy:
        Decision-making can sometimes be slow due to multiple layers of management.

    Geographical Challenges:
        If it's a multinational company, time zone differences can make collaboration challenging.

Overall Experience


The company is a great place to work if you are looking for growth and want to be part of a forward-thinking organization. While there are challenges, such as occasional workload spikes, the benefits, culture, and opportunities for learning make it worth it.

This was the worst hospitality company I ever worked for. Let's start with the poor management! Tells employees that they are too passionate about their jobs. When you bring something up that you don't think is right to their attention, they get upset and angry.. avoid you and the problem at all costs. Favoritism! Machines used for proper chemical management we're always broken. Employees had chemical burns on their hands. Management always turned a blind eye and made some kind of excuse of why it was that way. Stealing! The bucket that was always assigned to you and the chemical spray bottles were always missing and or used by other employees.. lack of towels to clean, making management only hand out two or three towels to clean out three to four units or a full deep clean. You can't probably clean a unit with dirty towels. Covid was a big problem!!  The more you try to improve the more they try to sabotage you. Low pay or no pay at all. Management with make you lie and say in the computer that you took a lunch when you had no time to take one at all. There's no moving up in this corporation. No sense of encouragement or importance. Encouragement is non-existing! 

I located to Pagosa Colorado from Las Vegas Nevada, they told us that room and board would be provided for us at no cost, they also told us that we would receive at least $25 a day for food, they told us we would receive a bonus, none of which came true yet. Now we are being charged $90 a week for rent, we are being charged $325 for a deposit , we have to pay for our own food which cuts into the little money we already have, and then to top it all off sometimes we are being worked 6 days straight with only one day off and they expect your work to be the same, people here are exhausted and do not feel appreciated they expect too much for the nothing they provide. And to make matters worse you have to share a hotel room with strangers even while the coronavirus is still in effect, this is not safe and a lot of workers feel very uncomfortable because their health is at risk daily. The only thing this company is missing is to be in a Union, because I know what the things that go on here  would not be tolerated at all. There is always a big turnover with workers, if I was in the Human Resources Department I would look into this to see why they can never keep workers very long.

MasterCorp was an amazing place to work! Love the people who work everyday, ensuring guest satisfaction.  MasterCorp is People Proud! I worked as a Talent and Development Central Region Manager. A typical day consisted of site reviews, mock audits, and mainly training managers. Workplace culture is it's people which was my most enjoyable part of the job. Meeting so many hard working people that once networked and given opportunity, completely flourish and achieve specified goals for the day. MasterCorp is an awesome company to work for because they provide Career Path on-site Training. This allows that young single mother of four to develop herself within this organization and become a salaried manager who can support her children on her own with benefits and assist in promoting the fun, enjoyable People Proud environment that employees like herself, once, love so much and deserve.

Top Job Titles	Average Salary
Housekeeper 101 salaries reported	$27.53 per hour
Cleaner 260 salaries reported	$16.94 per hour
Mesero 92 salaries reported	$16.31 per hour
Camarero de piso 105 salaries reported	$17.16 per hour
Supervisor 86 salaries reported	$17.92 per hour

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