sales associate

cashier

forklift operator

repair technician

material handler

Mathis Home

I really wanted to like Mathis Brothers. It's a very well-kept store, clean, with great furniture selection and very good pricing. The company is true to its customers. I commend them for that. However, they care little for their employees, which is why they constantly hire and train. Turnover is huge here and there are numerous reasons why, but, as they often tell you, "this job is not for everyone." They should say "almost everyone." 

I enjoyed most of my co-workers, although some of them skirted the rules and were rewarded with it, as some of the managers overlooked their behavior in order to share in the rewards of exceeding team goals.

I would not advise anyone with a family to take this job. The hours are long and the schedule designed in such a way as to allow little free time. There is no concern about the lack of a work-life balance. If you have children, you will miss everything. If you have a spouse, he or she may forget you exist. Many sales associates burn out in several months and quit; others are dismissed for not meeting quota. The emphasis is becoming less on selling furniture and more on selling "memberships" and furniture protection plans. The end result for most sales associate is a constant reminder that you are not selling enough of either. There's a lot of data. You never feel like you are accomplishing much because there are so many ways to fall short. I exceeded the furniture sales quota every month, but it did not matter because there were other areas in the red since I did not pressure customers into programs they did not want or see the benefit.

On slow days, it is very boring, as you must sit in a line to await your "up." You'll be encouraged by your manager to "bump" other customers, which frustrates customers. Because hiring is based on the Saturday traffic, there are about 100 sales associates. That means that most of the other days of the week, Mathis Brothers is severely overstaffed. That doesn't matter to the store, as it pays commission. Your presence is not a major labor expense.

A few little tweaks here and there would make the sales experience so much better for the sales associate. However, they are successful and have grown rapidly in the past few years, so the system of hiring people and using them up seems to work for them. As long as they keep a good trainer and there is an adequate supply of hopeful applicants, they'll be fine. Many of those hires -- like myself -- will take the training and experience and move on.

I wish I could be more positive, but I hope instead this serves as a word of warning.

To be realistic and honest, this place has gone downhill. They have hired new management who are unfortunately not very well educated to run any kind of business. Store manager and director of operations in Oklahoma City do not know how to treat their employees. They micromanage and only care about making sales. As far as Mathis bros claiming they care about you and your family here they do not. Coming into retail you must understand you will never have any weekends or holidays off... EVEN if you have earned vacation hours and want to take them they limit you on when you are able to do so. Making sales/profit is their number one priority here. Not their customers and most definitely not their employees. Everything is based on politics here any kind of contest or job advancement is based on who you know or you are doing. I used to love it here. Now this place just stresses everyone out more than helps, no fun anymore. A job is a job and if you only have this place as an option by all means take it people need to make money but be prepared this is not a place for your future. The only good thing is that you get good insurance. Other than that, poor pay in all departments, overworked, unappreciated. You can make great money in sales, but you are working 7 days. Week 24 hr days. This place is great for people who don't have families or lives. The HR department is not ran well either. Nothing is confidential. Terrible, every department in OKC is very short handed due to management not wanting to hire because they say there is a "budget" if I owned this multi million dollar company it would always be ran efficiently and customer satisfaction would be number one priority not making sure I pinch every penny I can for my pocket -even if it means poor service. You can't do your job without someone hovering behind you. You will always be told what is wrong not ever praised for good work. It is so hard to stay positive in this environment. Get away if you can. 

At first, they give you shifts that require you to close. Unless you put 6 months in, without getting into trouble, then they'll give you better shifts. If you want weekends off, GOOD LUCK! If you get hurt, they'll put you on light duty which isn't bad because you're still getting a check. I got history with some of the managers. Overall, I dealt with 6 of the managers and there has been only 1 that stabbed me in the back because it's in his nature. I would say the hardest part would be if you're closing and there's still more work to be done that the previous crews should've helped with. All the work that the other crews were supposed to help you with is now your responsibility.  The requirements that have needed to be met would be ridiculous as well because higher ups expected us to move like the other companies and we couldn't. So there were things that had to be sorted out in different departments that the company thought would be "resolved". The pay is okay with the overtime. If you're going to school part time, they'll work with you. The only thing that made the place worse was the favoritism between the managers and the guys who sucked up. I put the work in and then some. I have applied for lead spots several times and got rejected multiple times because they chose other individuals who "were better candidates". The only thing I enjoyed that made me enjoy the job was the people that I got along with.  Some of the people there are cool, but there are some guys that need to be told that there are boundaries. When it comes to learning about how the warehouse works, it's going to take a while because each day is sometimes busier than the other and there's not enough time to do it. I'll end it by saying something that a former worker said to me if you wanna work there, "Just keep your head down, don't cause trouble, and do the work."

I worked at Mathis Home for ten years, and for most of that time, it was a positive and rewarding experience. The workplace culture used to be supportive, and I was proud to be part of a team that worked well together.

Unfortunately, the environment changed significantly when new leadership took over in the warehouse. Since that transition, morale declined, and many experienced employees chose to leave. Concerns about the work environment were often raised, but it felt like those concerns went unaddressed by upper management.

There were ongoing challenges with communication, consistency, and professionalism. Strong, dependable employees were often overworked and undervalued, which led to frustration and burnout. Staffing decisions frequently resulted in poor fits for the job, creating a cycle of high turnover and a lack of stability in day-to-day operations.

Work-life balance was minimal, and genuine efforts to improve conditions only seemed to happen when corporate leadership was expected to visit, which didn’t reflect the warehouse’s usual state.

I stayed for a decade because I believed in the company and the team I once had. I was hopeful that things would improve, but under the current warehouse leadership, that improvement never came. I still value the years I spent there — but it’s important for future employees to know that the experience can vary greatly depending on management

You start your day off with a sales meeting. Every day except Sunday. Most of these meetings are not necessary. Once a week would be enough. You will very quickly learn through interactions with customers that you cannot have a one size fits all solution for talking to people. Every customer requires something different and you have to be very adaptive. My experience with management is rocky. In 2 years I had four different managers. Only one of which was a true professional. Upper management needs work. In sales you will have over 100 different co workers at least. So finding someone you fit in with and connect with is easy. 99% of your co-workers will be likable which is good because you will spend a lot of time with them. The hardest part of the job is all the down time, the roller coaster ride of fast and slow paced days. Even if you are very adaptable it can be difficult to adjust to a slow paced day after a fast paced day and vice-versa. I would say what is harder than that is the amount they ask from you. Not because you always work, or work extra hours, but because no one ever says thank you. Which can make a HUGE difference in a company. The best part of the job is that it is very rewarding. There is an overwhelming feeling of success when you close a sale and help someone find exactly what they need.

This by far was the best company I have worked for. I worked in the service department, so I was not on the floor as a salesperson or even stuck behind a desk everyday as being in service is a very upbeat and busy job. The things I loved was the constant interaction, and opportunity to truly make a bad outcome a great one. The opportunity for growth here is exponential and something they stress is inter company promotion and growth. They are the first to seek out employees who are putting in the work and then offering them a new, typically higher up position or rewarding you with employee of the quarter benefits. They are sure to give you feed back, and employees who have had bad luck typically were bad employees, however if you show up with a good attitude, ability to roll with the punches and learn from your supervisors/ management, there isn’t any reason you shouldn’t succeed here. The only con I can think of is more team bonding may be needed. Drama can spread quickly if an office becomes to clicky, so maybe implementing more ways to strengthen the office and bond everyone in healthy ways. 

TYPICAL DAY:
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A typical day at work requires quite a bit of movement: moving furniture to and from spots on the sales floor, as well as straightening the floor to look presentable for the customers. For floor crew every 2nd or 3rd Saturday you are required to work, depending on how many crew members are employed at the time.
 
HARDEST PART:
------------------------
The hardest part would have to be lifting furniture, as some objects are quite heavy (consisting of marble tops sometimes) 

MANAGEMENT:
----------------------
The management was terrible. There is only one manager for floor crew and warehouse crew, and one for the display coordinators. Communication between management and the crew is very poor if there is any all. Lots of drama is often a 'stop or you get fired' solution rather than fixing it, and can be very 1-sided depending on who the manager prefers. This means there is a LOT of favoritism. 

WORKPLACE CULTURE:
-----------------------------------
Workplace culture is a mixed bag, as it can be in any workplace. Some crew members worked very hard, others would often hide and avoid duties and were often lazy.

THE MOST ENJOYABLE PART:
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Most of the crew was very friendly and communicated well with each other. Always felt like I was working with friends.

Typical Day: Meeting with vendors or managers, UP Line, 
Attend to customers needs, walk A-LOT (10,000 steps)
What I learned: It’s “YOUR” Business. You have access to an entire library of catalogs and mentors to learn from OR you can choose to spend your down time chatting with your co-workers (I did both).
Management: I got along well with all of my managers and found them to be very helpful although I didn’t need to consult with them too much. Occasionally I saw some favoritism of phone call leads being handed out to a select few…
Workplace Culture: Of all the places I’ve worked in the Valley, this company truly felt like a small family. Most people had been there 10 yrs or so and it was a nice group of people to work with. Diversity was very evident and women were treated exactly equal!
Hardest part of job: The UP Line and getting enough opportunities to hit your quota.
Most Enjoyable Part of Job: The people I met turned into outside friends, Selling furniture was fun! Beautiful Showroom, Made lots of contacts, Learned a lot about so many things! Nice pay and easy advancement if you want it badly enough.


This is a wonderful place to work, and the owners truly care to know all the employees,and have a business that supports a family friendly environment. With a larger company of this nature, there is always growth opportunities, and they value hard work, and are great at recognizing people who are overachievers. They are a very customer-focused organization that values feedback both from their external customers, but also from their internal customers, the employees. They make you feel like family with warm smile and a wave each time they see you, and have a great culture that is built on honesty and integrity. Also, they do everything they can for thier employees, which includes an on site wellness center to support positive employee health, a continual training program to help employees with personal growth opportunties, and wonderful compensation with 401k and insurance, just to name a few of the many great incentives this company offers its employees. Wonderful place to work!

This position allowed me to interact with literally hundreds of people a week. This was both the most enjoyable and the hardest thing about this position. I enjoyed helping, directing, problem solving, and encouraging my sales staff to be as efficient and effective as possible. Every level of management was focused on the ultimate goal of producing revenue and were available night and day. A normal day of work began with sales strategy meetings with our teams and then hit the ground running. Throughout the day I solved virtually any problem that arose in the building from sales questions and concerns to operational hurdles. Direct customer service problems were addressed on a regular basis to prompt a quick and viable solution to upset consumers. Time management was the key thing I learned at this position. Throughout my tenor the store volume and size increased to the point you had to be very focused on using your time wisely to increase profits.

Top Job Titles	Average Salary
Sales associate 100 salaries reported	$19.73 per hour
Cashier 20 salaries reported	$15.83 per hour
Forklift operator 15 salaries reported	$16.94 per hour
Repair technician 7 salaries reported	$18.88 per hour
Material handler 11 salaries reported	$19.81 per hour

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