customer service representative

logistics technician

laboratory technician

brand ambassador

repair technician

Maui Jim Sunglasses


Maui Jim used to be an amazing place to work, with a supportive culture rooted in Aloha Spirit. Team camaraderie was strong, and employees generally felt valued. Unfortunately, since organizational changes starting in 2022, many aspects of that positive culture have shifted — especially for those in operations and management roles.
Increased workloads, shifting expectations, and stagnant compensation have become more common. Many employees have taken on significantly more responsibilities without a corresponding increase in pay. In some cases, job titles no longer reflect the scope of the work being done. Employees are often expected to handle multiple roles on top of their core duties while meeting demanding performance targets.
Frequent process changes and outdated or missing standard procedures make it difficult to stay aligned. Expectations keep rising, but the tools and support to meet them haven’t kept pace. In my experience, performance metrics were frequently adjusted or unclear, leading to added pressure and a drop in team morale.
Ongoing understaffing has made mandatory overtime a regular expectation. Despite growing demands, hiring appears limited. Many experienced colleagues — myself included — chose to leave due to burnout, stress, and feeling undervalued. In some cases, departures were abrupt, which speaks to the challenges employees have been facing.
Communication from HR and upper management is minimal, and support feels lacking. While I understand that many departments are under pressure, the lack of transparency and engagement has made things more difficult. There’s a growing sense among employees that longtime contributors are being replaced with staff expected to take on more with fewer resources.
If you're considering a role here, be aware that the culture has changed. Many roles now come with higher expectations but not always with recognition or compensation to match. Burnout is a common concern, and turnover has become more noticeable.
On a positive note, this experience taught me the value of clear communication, fair compensation, and supportive leadership. I’ve since moved on to a role where I feel appreciated and empowered. I truly hope Maui Jim can return to the people-first culture that made it such a special place to work.

Company culture has changed significantly. Used to be a fun place to work.  Lots of empty promises for future growth for "valued" employees.  Managers and HR have no clue what some roles even entail, or how much some positions have evolved/grown and should be reevaluated.  Compensation is laughable. During COVID, company permanently laid off many people that spent 10-20 years with the company. Extremely disappointing and  gut wrenching to see how little employees were valued after  they've  dedicated their life to a career.  Company passifies it's below average pay by giving their employees alcohol... Priorities are backwards. Parties are not compensation or benefits for those trying to raise a family. 

Management is abysmal. The only way to be promoted is to know someone or be friends with your higher ups. They'll have you do the workload of two people while simultaneously telling you that you're avoiding responsibility in your area by being in someone else's (they asked you to go help that employee). They'll dangle a promotion in your face to get you to do that extra workload and then never act on it and act like it was never said. You're alloted 4 sick days a year, they don't rollover, and if you do use them you will be treated with a certain level of HR compliant disrespect. After being bought out by Kering eyewear, everything is going downhill and I don't see the Peoria location being around in 3-5 years with their employee retention rates.

It used to be a great place to work. Great benefits, a nice environment. But once new people started to be introduced to varying positions of management + the Kering acquisition, its all gone downhill. Micromanagement of all of the wrong things, management ignoring the bigger issues that actually matter when employees bring them to their attention, etc. Management will tell you that their doors are always open for “productive” conversation but what they don't say is that they have no intentions of actually listening and they're going to do what they want when they want no matter how it affects those in positions below them. They obviously bank on people not wanting to go through the stress of finding another job. Wouldn't recommend as a long term place but great if you need easy “in-between” work. 

I am the West Coast Regional Service Manager at Maui Jim Sunglasses. I have been with the company for almost 8 years now. Currently I manage 6 service merchandisers throughout the West Coast. Currently I travel 70% on a quarterly basis where I train and coach my employees to build relationships, customer service and selling techniques, leadership skills, product knowledge, merchandising and conflict resolution. I definitely enjoy everyone I work with at Maui Jim. People make a difference and we sell an amazing product that its a win win all around.

Maui Jim used to be a wonderful place to work where you felt supported by management and peers.  After the acquisition, management began making decisions that negatively impacted the brand and employees. Excessive overtime, decisions being made that were constantly being reversed or negatively impactful, and a lack of respect for employee’s time and efforts are just a few of the problems the teams began to face. Overworking employees, and consistently disrespecting them by the lack of thoughtful planning in Managements decision making has been devastating to watch and experience. 

Great product to sell and promote.  Some management are in place only because of who they know which is a downfall.  Company tends to be very cliquey which is a negative.  Compensation is fair- not the highest in the industry but they do cover travel costs, etc.  Culture is fun and the company provides generous time off and holidays.  There is management in some areas of the company that are crazy and abusive and should not be allowed to get away with what they do but higher ups turn a blind eye since the company is private and doesn't have to answer to share holders.

I worked there for 10+ years and when Covid hit, I was laid off. I applied for a job I was doing up until Covid and it was given to someone else. Cool. But…. I was already trained and could have picked up where I left off. No reason why, not even a phone call. Definitely not an ‘Ohana. After giving up so much time, effort, and devotion, I wasn’t even treated with respect. When I was laid off, it seemed as if the managers picked their “favorites” and the rest were tossed aside. The benefits are great and hard to give up but being valued is a far better reward. 

I wish I wasn't a temp hire cause the job atmosphere and dress code and work environment were quite pleasant. It was a relatively stressfree job that had its moments but that was to be expected. The pay was good depending on department which there were many of. It ranged from scientific to marketing and everything in between. They don't hire often but the benefits are reasonable. The more education the better the job placement. Hardest part of the job is if you are in customer service. Lots of perks and rewards and such.

If you do not move up within the first 6 months you will not move up so make sure you get a job you like there. If you are a laborer they make sure to let you know daily. It’s very much a democratic company and you have to play by their rules, if you even slightly show a human emotion you are out of the game and they don’t like you. If you have an issue do not go to hr it only makes things worse and they will not believe you. They used to be a family atmosphere but they are trying to be bigger than they are and you can’t do both. They used to have a lot of perks but they are slowly taking them away. So no plus side to working there. 

Top Job Titles	Average Salary
Customer service representative 9 salaries reported	$19.61 per hour
Logistics technician 11 salaries reported	$18.09 per hour
Laboratory technician 7 salaries reported	$18.00 per hour
Brand ambassador 12 salaries reported	$64,375 per year
Repair technician 3 salaries reported	$18.00 per hour

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