inbound sales representative

automotive technician

automotive service manager

automotive mechanic

tire technician

Mavis Discount Tire

Upper management could care less if your technicians come in late , crash cars, destroy engines, leave tie rod ends loose, don't show up to work ,are insubordinate , drunk ,stoned, attude, threatening behaviour so on and so fourth... So lazy stoned shoemakers if you're looking for a place that doesn't drug test or you have multiple felonies or DWIs with no driver's license for the next 10 years and all you want to do is look at your cell phone and smoke cigarettes all day APPLY WITHIN....  On the plus side salary can be a motivator for management 20% of the time, But only if you hit your bonus . Very hard to make bonus when the skill-set of the shop employees are 18 year old technical school dropouts and half of them are mentally challanged for lack of better words. They will hire anybody because they're desperate for anyone to work in the shop. This company is flooded with Tire technicians that have absolutely no experience at all. This is scary being in the automotive industry for more than half my life . I've never seen such misfit crewS in my life since Mavis took over STS. The turnover rate of people that don't want to be there is astounding.  I've learned something over the years you get what you pay for. Stop being cheap and send these people for drug tests background checks and train them then maybe you'll get some decent work out of them. Power steering flushes, Battery's,  brakes, shocks struts and alignments yes all those services do make money I agree keep it simple, but hire people that could do these simple tasks. They have a call center/reservation via online that gobble up all your regular customers that google your phone number and make the customers believe that they are actually at that location and underprice previous estimates that make you look like your scamming.. give things away ,set up appointments that they make commission on. My place gets slammed with three cars in the shop , Not because im busy just because the moron oil change technician forgot to install a drain plug or runs back and forth through the shop not knowing how to get an oil filter off or borrowing everybodys tools to complete a tire rotation. half my guys cant even set a vehicle up on the lift and they expect you to run the shop and train them how to do oil changes and set cars up and if you don't your scolded and not a good leader .  The  call center sets me up with a $5 bal & install on 20 inch reverse Mount rims on one of the most productive days ive had in this shop. When I refused to do it for that price on a busy Saturday all the customer has to do is call corporate and you will be getting a phone call , not only a phone call but a threatening phone call in the nicest way of course and then you will be doing that service for free. No lunch breaks at all . My regional manager is frazzled and has absolutely no experience in the automotive field. I can go on and on. I'm not a quitter I'm going to stick it out.  They keep promising me the sun moon and the stars. I feel like a Lamborghini salesman stuck at a Kia dealership.. sometimes I'm embarrassed to face my customers and that's bad. This company would much rather have a 20 year old flashy salesman at the counter then somebody with excellent customer service knowledge & experience that really cares.


Working here means sacrificing your personal life for low pay and little appreciation. While the weekly paycheck is a small benefit, the demands far outweigh the rewards. Weekends are mandatory, and finding time for family or personal needs is nearly impossible. Work-life balance is virtually nonexistent unless you're a manager or RTN. Time off is difficult to get approved.

Most locations are understaffed, often leaving one person to handle everything — answering phones, assisting customers, performing vehicle work, and managing the store when the manager is off-site. This creates a chaotic and high-stress environment with little support. To make things worse speaking from personal experience often the manager will find unnecessary reasons to leave and leave you with everything on your shoulders. 

You can forget trying to take breaks most of the time because of the lack of coverage or the amount of work. Even when you do try to take a break,  you usually will get guilt tripped into cutting it short.

Turnover is extremely high, which means there's constant instability and added pressure on those who stay.

Customer service suffers because employees are spread too thin. You're expected to juggle multiple roles at once, and customer frustration often gets directed at the people doing their best with limited resources.

While there is a commission program in place, its effectiveness heavily depends on your location and the customer base you're dealing with. Mavis frequently raises its prices, which makes it difficult for customers to feel satisfied with the cost of service. As a result, many bring their own parts or decline the service altogether. This directly impacts your ability to make sales, reduces commission earnings, and makes it harder to reach your goals. That said, your own sales ability and willingness to try definitely play a role — but the odds are often stacked against you. Despite these consistent challenges, you're still expected to perform at your best.

Morale across the company is noticeably low. The overall environment makes it easy to feel miserable, especially with constant pressure and little recognition. There’s a serious need for team-building activities and better support structures to foster a sense of unity and motivation.

The company culture is built around criticism rather than support. Hard work is rarely recognized, while mistakes — even minor ones — are met with threats of termination. Recognition is inconsistent and largely depends on your manager. Often, the assistant manager is left picking up the slack for a manager who doesn’t follow the same rules they’re expected to.

You rarely get out on time — it’s common to work 1 to 3 hours past closing.

This job might work as a short-term option, but for long-term stability or growth, the lack of support, appreciation, and fair leadership makes it unsustainable.






The day starts out with you pulling the Mavis-sponsored tires out to the front in neat stacks of 4. "Make sure the labels are facing forward!" management will tell you time and time again. Then you will be greeted by a plethora of angry-looking customers staring at you through the glass as if you were a display at the zoo. Affix your eyes to the board. There will be 10-20 work orders hung there (depending on the business of your location). YOU, the tire technician are expected to get all of those tickets done before noon as if it were a fast food chain. They don't care how you do it, they just want it done and if there are any issues along the way (rusty/stripped bolts, seized parts, broken components, etc) you are blamed even though you have no control over what happens. Most cars that come in are often neglected, so expect this to happen often. You will always have a hard time doing your job because the equipment they provide is (S)ugar (H)oney (I)ce (T)ea, and they know it, but don't expect a truck to deliver that new tire machine you've been hoping for, or the guy who's suppose to calibrate the alignment machine (I swear I spend 1 hour just waiting for the program to even recognize the car! Plus the software is SEVERELY out of date). You get paid pennies to be a miracle worker so that management can meet THEIR quotas and that to me is downright slavery. You can work all the overtime you want; you'll never make enough. Many customers tip out of pity; I see it as the only way to get by (gas money). In fact, management encourages you to do everything you can to get a tip, because they know how little you get paid. Now you feel like you're working as a waiter/waitress, putting on a smile and being friendly and ensuring that everything is absolutely perfect just so you don't get a bad review (but the customer will write a bad review anyway so don't even bother). After a long day of killing yourself, you turn around to find that everyone around you has left except your store manager who is inside the office counting the green and the shop is a disaster. Oil lakes, trash on the ground NEXT to the garbage can, and an overstock of tires that have to go somewhere. Your manager (who won't help you at all) tells you that you need to clean the shop before you can go home and it is at that moment you ask yourself "Do I want to spend the rest of my days here, being a happy little servant, or do I want to get as far away from this place and seek opportunity elsewhere?"

If you've chosen choice B, congratulations; you're on the road to happiness.
However, if you've chosen choice A, I suggest you seek counseling, because you deserve better than Mavis Discount Tire.
Thank you.

What is the best part of working at the company?
There was excellent teamwork, everyone worked together to get the job done on each vehicle and any free hands kept the work environment tidy. No one was ever left doing extra work alone, help was always provided either from the same location or someone was sent from the less busier location to help. 

What is the most stressful part about working at the company?
Customers have a waiting area where they can see the work being done to their vehicle but some customers forcefully try to come into the bays not realizing that us as employees will get in trouble if they got hurt, those same forceful customers would get more upset and hostile if us as employees denied them access to the bays.

What is the work environment and culture like at the company?
The work environment was great, the shop was always tidy and everything was properly organized. As employees we acted as a team, no technician was left in a hard situation, if one tech did not know how to complete something another would come to help and/or explain how to get the job done. Everyone was very active, no tech would be sitting watching another tech struggling.

What is a typical day like for you at the company?
Clock in at 8am, I’d set my needed equipment neatly in a safe location, do a quick sweep of the work bays and do an inventory check. When there was work to be done like a 4 piece tire change for example, one tech would bring in the vehicle to the work bay and set up the lift while another tech would get the tires required to do the tire change. Four hands to a vehicle to complete the job, if one tech was dismounting the old and mounting the new tires, the other tech would balance each wheel completed and then both techs would install the wheels back on the vehicle and make sure everything is ok with the work done. Notes would be taken on other service recommendations for the vehicle, if the customer wanted it to be done or not was up to them. Lunch break usually from 12pm to 4pm, 30 minutes to an hour break per technician based on how much work was left to be done. Then we continued work for the rest of the day until 5pm. From 5pm until 6pm(closing) the technicians took turns working on the remaining vehicles while the other technicians cleaned up the shop, brought in the display tires outside and made sure the everything was organized. We closed shop and that marked the end of the day.

I worked for the company for a while in three different locations as a tech then a mechanic then a manager...  Honestly, its about your own attitude towards the day.  If your not happy somewhere, no one is going to jump up and help you so it takes a push to make a change, as much as anyone else I’ve ever worked for.  However this company and its business model are so flawed, I’m amazed they do any business at all.  They hire people that don’t know a single thing about automotive, but want stores to crank out thousands of dollars in profit per day.  They have absolutely ZERO training beyond what managers are expected to tech them and what other employees/techs are supposed to help them with.  My point is, there are no training programs when this company is in desperate need of them.   If this company wants to keep skilled employees, they need to pony up better pay and train their workers properly!!  You have plenty of managers that shaft people so hard, the customers bleed money.  Some managers are decent people and know very much what they’re doing.  Everyone, for some unknown reason to me, feels a sense of entitlement at this company.  People in the automotive industry struggle as it is without EVERYONE constantly whining all day about pay/breaks/workload/etc.  If you find a spot with good people, you’ll know it right away.  You’ll make some money and be okay where your at.  Like any other job, do not let anyone jerk you around about anything!  My opinion - a great place to start out, but definitely not for mechanics w/ 5+ years experience.  They just don’t want to pay an adequate rate for skilled workers.  They’d rather pick up some bum off the street or some 18yo kid with no work experience at all for minimum wage working full time.  Then they turn around and tell us managers we’re not selling enough mechanic work (i.e., brakes, suspension, front end, etc.), when my argument is that i have guys that can only do tires/alignments and oil changes.  I was told to “just make it work”.  Saying that the corporate part of this company was not my friend is an understatement.  Like i said, pick the location you want to stay at wisely, and you’ll be alright.  It was a stepping stone for me.

What is the best part of working at the company?
Best part for me was the payrate especially being underemployed through most of the pandemic until I started at Mavis in late 2022 but it may not be the best for assistant managers. Mostly our teams were supportive and positive so I can't knock the culture too much but essentially under the managers we were left on our own to run the entire store in their absence. If we weren't earning or selling service effectively we would get in trouble. In my first management gig here I felt like most days I was trying to hold the entire world apart just to eventually fail. By the time i was just suddenly let go one day in May I was actually too burned out to be upset and i slept for like three days. 

Mavis needs to have a prehire training course to be sure their managers and assistants have all of their questions and concerns addressed instead of being thrown in and being expected to "figure it out" with the only help being a printed company issue manual bigger than a Los Angeles  county phonebook from the 80s and a hard to read point of sales Unix based software called Tiremax that doesnt use a mouse cursor which looks like it came from the same decade. Hopefully they upgraded that by now. 

I sold electronics and video games before being in sales here and maybe that just didn't translate well. Anyway lots of turnover from folks in likely similar positions who probably had too many questions or didn't know how to ask the right ones. Wouldn't reccomend unless you're ready to study it like a college course. 

What is the most stressful part about working at the company?
See above as noted. Didn't prepare quality notes to respond.

What is the work environment and culture like at the company?
See above as noted. Didn't prepare quality notes to respond.

What is a typical day like for you at the company?
See above as noted. Didn't prepare quality notes to respond.

I have 20 years in field along with ASE certs and enough tools to do any job, I feel bad for tire techs they get yelled at, threatened, forced to work past closing time everyday.... The bathrooms are covered in black grease and dirt it will make you sick. The managers and sales managers lie to customers all the time and force them to buy unneeded services, employees are called bad names which i cant write in this review probably because mavis blocks that as well. The managers favor whoever they like the most, Me personally: Ive had commission money taken from me and given to the other mechanic ( managers also have access to change who did a job after an employee logs his/her work ) , The benefits are decent its the only reason i am still working there, once i find benefits for my son i will be walking out with no notice. There is fighting all day, no equipment is up to working standard but your in trouble if you do the job wrong with broken equipment. The other mechanic walks out when he wants and Im forced to fix his work which by the way if another mechanic doesnt repair the car correctly youll be forced to fix it with no pay or compensation. Managers bring their friends there all the time and fix their cars for free. There are major OSHA violations every where in mavis from lack of PPE, Lack of Medical supplies, Lack of training when using a torch...... Upper management has told me personally that im not allowed to take personal days for emergencys unless already approved ? (how do you approve an emergency ????? ) , vacations can not be taken anytime between november and march... By far the dirtiest, most stressful, improperly managed business ive ever been in in 20 years. Run while you can because if you do not bow to the managers and do all their dirty work youll be pushed aside, ridiculed, made fun of, talked down to..... This is NOT WHAT AUTOMOTIVE IS ABOUT

I have been in this business for 24 years and worked for a few different companies from line tech up to a store manager. When mavis bought out our company they walked in guns blazing and cut out all that we did for our customers. They cut all pay plans for technicians and front shop employees. Managers to the hardest hit. Healthcare got slashed vision insurance went away and no more life insurance. They went as far as taking out the vending machines for the customers and the coffee machines and left us to explain to the guests why those services are no longer available. They installed 2 cameras per every bay in the shop multiple cameras up front and a microphone to listen to ever conversation and watching every move. Upper management calls you many times a day watching the cameras micromanaging. They store that I ran before mavis took over was a very successful store with one of the best crews I ever had the honor of leading. They tore that down and made they store a cookie cutter, ( a fast food store of auto repair). They give you little to no training and a “Waffle House menu” of what you can and can not do. The bonus program is a complete joke compared to what it was prior to. I lost about 80k in bonus the moment they took over and another 30k in salary and Benefits. The call center uses a bait and switch on customers that aren’t expecting it. They also sell the lowest quality of parts and tires to get you in the door and serve discounts as is the product and experience does not matter. It is my opinion but if you want a career and a job that makes andifferene in your employees and customers lives this is not the place for you. I’m glad I had the opportunity to work for them for the time i did to teach me exactly what it is that I never want to be part of again.

Very top heavy company with poor ethics and seemingly no clue as to how to build a solid foundation for the company to launch from. Stores are being ran with skeleton crews, which are expected to uphold unrealistic sales standards, all the while management is continuously getting in the way of themselves, further impeding improvement at the store level. Unless you’re upper management, you’re stupid and no one wants to hear what you think. They’re way smarter than you and have it all figured out. If it makes sense, you’re surely doing it wrong. No, you may not suggest how this could be improved because it’s perfect how we made it. And so on. Work life balance is horrid. Just lookup their store hours. Supposed to be 5 days but not guaranteed. Mavis pitches themselves as a family oriented company, however, they do not feel store level employees should be able to see family during the holiday season, as they black out paid time off and vacation between mid-November and mid-January. If you’re running one of their stores, watch out, as there is very little vetting of techs and assistants, nor is there much being offered to attract any real talent in the first place. Hence the skeleton crews previously mentioned. I could go on and on but I’ll cut here. If you’re reading this, you’re likely curious about a position within Mavis and I will say that this is written from my own experience with the company. If you’re a through and through silver tongued sales professional, you’d likely do well here. For those who prefer to maintain their integrity, you likely won’t want to hang around long. They have payed me reasonably well however. But the days wear heavily on me until I find somewhere that fits the bill for me. 

Started as a tire tech. Now a manager.
I have tackled every role in the shop and management so far and and shooting for the stars.
Upper management is the downfall of the company.
They do not want to hear that you have a life and need balance.
Micro-managing every little thing you do, down to the way you pronounce a certain word.
Your job is to up sell everything and if you are down in something you will never hear the end of it.
The job is great and the pay is great and you can easily make a living doing this. 
You must have the drive and ability to want to grow and succeed.
I love my job but like any job there are politics, favoritisms, ugly ducklings, liars.
When you work for a corporation of any sort. 
You have to have the ability to shut up, don’t make waves if you can’t swim.
You take it to the chin and power through. 
I take my work seriously and personally so it was a tough adjustment at first.
Just do your job, be happy and come to work on time and you will get raises and move up.
The company is so big that everyone will have different experiences.
I’ve learned a lot from working with this company.
Not the company but the people I’ve worked with.
You will really see where you fit in this world. 
Don’t take sides, don’t talk bad about people and definitely don’t say things aloud that you wouldn’t say to your regional managers or district managers.
The word always finds its way home.
I hope who ever is reading this can see that it is a corporation that really doesn’t care who you are, you are just a number, but the payoff is excellent. Vacations, sick days, holidays, benefits.
You are what you make of it.
Good the bad and the ugly.
Chin up and keep working hard!

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